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“very clean, staff were vert attentive with out being intusive, a difficult balance. All staff were very professional and welcoming. We would definetly stay again.”

“Staff were excellent and very clean room.”

“The cabin wasn’t as clean, sofa in cabin was absolutely dirty. Breakfast on both days was shambles, you’ve to queue up for hot breakfast, and the guy serving it Louis wasn’t the nicest, witnessed him being rude to 2 women, however being absolutely fine to others. People of colour are not nice to people of colour!!! Both days no veggie sausages, was told ran out, they just didn’t want to cook them… swimming for kids only 8-10am (same time as breakfast) and 3-5pm!!! We honestly do not recommend...

“No running water in the leisure building between 2.30pm and 4.30pm which we didnt know until we were already in pool so no showers etc. Kids in the adult only/spa guests only area playing in the jacuzzi/spa pool, roudy group in the relaxation room, reception apologised but didnt seem bothered. Significant mould in the cafe/reception area. Hoses laying untaped on the footpath. Rooms showing lots of signs of age and desperately in need of TLC (shower grout, peeling paint and wallpaper, frayed...

“Unfortunately, the experience in MacDonald Craxton Wood was not the best. Starting with our room not being ready for the 3pm check in. Our room then was not the cleanest. The jug of water was also not fresh with the water from the last guest still being in it, lack of plugs in the rooms and the TV was not smart. We then discovered the next day after returning from a busy day out the rooms aren’t serviced unless you request it. Now reception did give us fresh towels when asked but didn’t...

“Excellent welcoming staff both in the Hotel and Spa.”