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Hotel Casa Cielo

3.5 star property
A peaceful oceanfront sanctuary where travelers can relax with exceptional food and drinks while embracing the tropical atmosphere by the sea

Choose dates to view prices

Hotel Casa Cielo offers a quiet escape with a rooftop terrace overlooking the beach and a restorative spa. Enjoy the pool, savor distinctive cuisine at AROMA restaurant, or explore the water by kayak. Guests consistently praise the attentive service team.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
The current price is ₩127,241
₩153,333 total
includes taxes & fees
May 25 - May 26
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Casa Cielo have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Casa Cielo?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Cielo on May 25, 2026 start from ₩127,241, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Casa Cielo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Casa Cielo?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Casa Cielo?

Check-out is at noon.

Where is Hotel Casa Cielo located?

Nestled on the beach, this Tizimín hotel is within a 5-minute walk of El Cuyo Beach, Del Cuyo Catholic Church, and El Cuyo Lighthouse. Cocal Beach and El Cuyo Viewpoint are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 57 out of 79 reviews
Rating 8 - Good. 17 out of 79 reviews
Rating 6 - Okay. 3 out of 79 reviews
Rating 4 - Poor. 2 out of 79 reviews
Rating 2 - Terrible. 0 out of 79 reviews

Reviews

Verified

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities
Great location, large room. El Cuyo is a wonderful town!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Bianca

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is the best place to stay when you come to El Cuyo. The view of the ocean from the terrace is fantastic and the breakfast and overall food and drinks were súper! The staff was great, and the rooms were very comfortable. We enjoyed it a lot!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service
The staff, the hotel, the rooms, the rate and the location were just simply mind blowing. Amazing experience and I will try to come often.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness
Room was clean. Staff were wonderful.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

mi casa es su casa

best property on the island ideal location great food well priced friendly service minimal amenities, however. bring your own qtips, cotton balls, blow dryer, etc.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food. Amazing location.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for rest but it should have TV in the rooms.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Boutique hotel right on a beautiful unspoiled beach
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service
We really enjoyed the property would recommend and return ourselves.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)
Verified

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

Wonderful four day syay! Highly recommend!
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Liselotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved everything

So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Stayed 5 nights in Mar 2023
Verified

10/10 Excellent

emilie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Roger Menendez

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jorge Díaz de la Vega y

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar. Recomendado 100%
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue la elección correcta estamos listos para volver.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Josefine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig søtt lite hotell. Damen i resepsjonen var super hyggelig og hjalp oss masse! Rommet var rent og stort. Litt hard seng, men de fleste i Mexico er det😅 Middagen på hotellet var også sykt bra! Frokosten var helt ok. Den inkluderte frokosten var ikke helt til å skryte av. Det tok også en del tid å få mat her.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Probablemente el mejor Hotel en todo el pueblo, muy bonito, cómodo y lo mejor junto a la playa. Valió cada minuto y peso invertido.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Jonathan Del Jesús

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, perfecto para descansar, desconectarte, disfrutar de la playa y de sus atardeceres, considerar que no puedes ingresar ningún alimento al hotel.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Fabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, nuevo, hermosa vista, ubicación perfecta
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Natalia

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente me encantó el lugar la ubicación la playa todo hermoso
Stayed 2 nights in May 2025