리셉션

엘코텔 여행 후기

2.5 out of 5
엘코텔
3019 Idaho St, Elko, NV

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 467개 이용 후기 중 210개" "
평점 8 - 좋아요. 467개 이용 후기 중 163개" "
평점 6 - 괜찮아요. 467개 이용 후기 중 52개" "
평점 4 - 별로예요. 467개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 467개 이용 후기 중 10개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Sukjae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗한객실
실내수영장에서 아이들과 놀기 좋았음. 깨끗한 객실
2017년 6월에 1박 숙박함
답변 제공: Spencer 님, 2017년 7월 1일
Thank you for your comments and business. We are pleased you enjoyed the pool with your family.

6/10 - 괜찮아요

Amy A

좋아요: 직원 및 서비스
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

Michelle

가족 여행
좋아요: 직원 및 서비스
2021년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just stayed overnight. Goodspot to stay for the night.
2021년 7월에 1박 숙박함
답변 제공: GM 님, 2021년 7월 14일
Thank you please come again

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2021년 5월에 1박 숙박함
답변 제공: GM 님, 2021년 7월 14일
Thank you come again

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No WiFi, key to exterior door didn’t work, no ice, ac in room didn’t work
2021년 5월에 1박 숙박함
답변 제공: GM 님, 2021년 7월 14일
I do appologize for any inconvience.

8/10 - 좋아요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 30일
Good Morning Philip! Thank you for your feedback. I do appreciate your visit with us here at the Wingate in Elko. Safe travels to you!

10/10 - 훌륭해요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 29일
Thank you for your feedback! We here at the Wingate hotel appreciate all our guest. Safe travels to you on the road!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
friendly staff, clean, easy check in, and the ONLY hot shower during our trip
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 28일
Good evening! Thank you for your feedback! We here at Wingate in Elko value all our guest. We are so happy you enjoyed your stay here with us. Safe travels!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Overall not bad. Our door lock was broken and he did
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 21일
Good Morning! I do apologize for the door issues. We here at Wingate by Wyndham appreciate your feedback. I will get with my maintenance to make sure this does not happen in the future. Safe travels!

4/10 - 별로예요

Steven

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nice to have roof over my head, but service mediocre, cleanliness much to be desired, room much in disrepair.
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 15일
Good Morning! I am truly sorry that your with us was not pleasant. I do appreciate your feedback. I as GM. I will train myself and my staff to better service our guest. Thank you again. Safe travels!

8/10 - 좋아요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 12일
Thank you Terry! We here at Wingate appreciate and value your feedback. Thank you for staying with us here at the Wingate hotel in Elko

10/10 - 훌륭해요

실제 이용하신 고객

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice large rooms
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 8일
Good Morning! Thank you so much for your feedback. We here at Wingate are more than willing to make your stay with us as comfortable as we can. Safe travels to you and your family!

10/10 - 훌륭해요

Gloria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 8일
Good Morning Gloria! Thank you for your feedback. We here at Wingate in Elko are so very pleased to hear you had a good stay with us. Safe travels to you and your family!

10/10 - 훌륭해요

Randi

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 7일
Good Morning Randi! Thank you so much for your feedback. Wishing you a great day and safe travels to you on the road!

2/10 - 너무 별로예요

Brandon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
There was dirt in the tub. There was a metal bar sticking out from the bed. When i got up it cut my leg.
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 5일
Good Morning Brandon! I am truly sorry for your experience here at Wingate in Elko NV. It saddens me to hear all your troubles. Please, give the hotel call and we can see what we can do for you in the future. Safe travels to you on the road!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 4월에 1박 숙박함
답변 제공: General Manager 님, 2021년 4월 13일
Good Morning! Thank you for your feedback! We here at the Wingate in Elko appreciate all our guest for staying with us. Safe travels to you and your family on the road!

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not queen beds in queen rooms.
We enjoyed our stay. The staff was wonderful. However, I booked a room with two queen beds and beds we're full-sized beds. We were offered another room but it had only full beds. The lovely gal who tried to help us was very nice but was unsure if any rooms had queen beds as her system indicated that both our room and the one she offered were equipped with queen beds. I avoid staying in hotels where I am unable to have queens. I booked this hotel in particular because it said it had queens. I appreciated the efforts of the staff but the website and system need to be updated to reflect the actual size of the beds. Breakfast was good considering the Covid restrictions.
2021년 3월에 2박 숙박함
답변 제공: General Manager 님, 2021년 3월 29일
Good Afternoon Michelle! Thank you and your family for a lovely at Wingate by Wyndham Hotel. I am truly sorry about the bed. I will make Wingate has updated and put correct bed types. We want to be the best we can be here at Wyndham. Safe travels to you and your family!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Very nice and clean. Would stay again for sure!!!!!!!
2021년 3월에 1박 숙박함
답변 제공: General Manager 님, 2021년 3월 30일
Good Morning! Thank you so much for your feedback. Safe travels to you and your family!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was absolutely wonderful, every single one we encountered was super friendly and helpful. The only negative during our stay was the coffee was horrible but that was a small issue to us. With them just getting back to business during COVID very few people were there so they may not make new coffee as frequently. Great stay!
2021년 3월에 2박 숙박함
답변 제공: General Manager 님, 2021년 3월 24일
Good Morning! Thank you for your feedback. We here at Wingate by Wyndham want to improve our guest services at anytime. So sorry about the coffee! We all here will work harder to make your stay here better. Safe travels to you and your family!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함
답변 제공: General Manager 님, 2021년 3월 22일
Good Morning! Thank you for your feedback. We here at Wingate in Elko work everyday to meet our guest needs. Safe travels to you!

8/10 - 좋아요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
2021년 3월에 1박 숙박함
답변 제공: General Manager 님, 2021년 3월 16일
Good Morning Diana! Thank you for your feedback. We here at Wingate in Elko care about all our guest and there needs. We will work everyday to be a better staff and hotel. Safe travels to you and your family!

6/10 - 괜찮아요

terry

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Could use some help...
Needs to add some USB ports, can't charge cell phone etc without. We are careful and clean the room ourselves before getting comfortable. The rags we used to clean got dittier than I would think for a hotel doing covid wipe down after each visit, did not feel good about that.
2021년 3월에 1박 숙박함
답변 제공: General Manager 님, 2021년 3월 15일
Good Morning Terry! Thank you for your feedback. I will inform our housekeeping team. I want all our guest here at the Wingate feel safe and healthy. Thank you again. Safe travels to you and your family.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함
답변 제공: General Manager 님, 2021년 3월 6일
Good afternoon. Thank you so much for your feedback. We here at Wingate are working everyday to improve our service and housekeeping standards. Safe travels to you and your family

8/10 - 좋아요

Jason

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice but not as advertised
Overall the room was clean and comfortable. However I reserved a sing king bed room and when I got there the king mattress had been switched out with a queen. Also the free secure WiFi only worked in the lobby and not my room. These are not deal breaking issues but it would be nice to get what was advertised.
2021년 2월에 2박 숙박함
답변 제공: General Manager 님, 2021년 2월 26일
I do apologize sincerely about the bed and the wifi. I want to let you know I am working everyday to fix the wifi issue. I do appreciate your feedback. Next time we will make sure you get a King bed. Sorry again. Safe travels!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 2월에 1박 숙박함
답변 제공: General Manager 님, 2021년 3월 6일
Good afternoon. Thank you very much for your feedback. We love to hear from our guest good or bad. We here at Wingate are working everyday to improve our services and our housekeeping standard. Safe travels to you and your family

8/10 - 좋아요

Steven

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
2021년 2월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 8일
Good Morning Steve! Thank you for your visit with us here at Wingate in Elko NV. We appreciate your feedback and are very happy you had a good stay with us. Safe travels to you and your family!

8/10 - 좋아요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 5일
Good Morning Jennifer. Thank you for your visit with us here at Wingate in Elko NV. We appreciate your feedback. Safe travels to you and your family!

10/10 - 훌륭해요

Glenis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 4일
Good morning Glenis! Thank you for your feedback. We here at Wingate enjoyed your visit with us at the Hotel. Safe travels to you and your family!

10/10 - 훌륭해요

Spencer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 1월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 13일
Good afternoon Spencer. Thank you for your feedback and choosing to stay with us here at Wingate in Elko NV. Safe travels to you and your family

10/10 - 훌륭해요

Austin

좋아요: 청결 상태, 직원 및 서비스
2021년 1월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 13일
Good afternoon Austin. Thank you for your feed back. We appreciate you choosing to stay with here at Wingate in Elko NV. Safe travels to you and your family!

10/10 - 훌륭해요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 1박 숙박함
답변 제공: General Manager 님, 2021년 1월 27일
Good Morning Anthony! We here at Wingate appreciate your feedback. I am very happy to hear that you had a good visit with us here in Elko NV. Please feel free at anytime to contact us for future stays. Safe travels to you and your family on the road.

10/10 - 훌륭해요

Tyler

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 1박 숙박함
답변 제공: General Manager 님, 2021년 1월 28일
Thank you kindly! We here at Wingate in Elko appreciate your feedback. We are all pleased to hear you had a good visit with here in Eko, NV. Please feel free to call our front desk if you have any future reservations. Safe travels to you and your family out on road. Have a super Awesome day!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at the front desk was very friendly when we checked in. The place was clean. Easy check in and check out
2021년 1월에 1박 숙박함
답변 제공: General Manager 님, 2021년 1월 26일
Good Morning! We here at the Wingate Hotel appreciate your feed back. We are pleased to hear you had a good stay with here in Elko NV. Safe travels to you and your family!

4/10 - 별로예요

Matthew

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty room
I'm not the kind of person that leaves reviews as I'm usually happy with a clean bed and warm shower and little else but I should have looked closer before booking this. The room was dirty; hair all over the bathroom and no bathmat. There was no toilet paper. I found someone's old sock on the floor. The showerhead would not stay upright. No internet. Sure it was a cheap room but if I'd known all of this in advance, I would have stayed elsewhere.
2021년 1월에 1박 숙박함
답변 제공: gm 님, 2021년 1월 19일
Thank you for bringing this issue to our attention, Mathew. Please accept my sincere aplolgy. I can understand your frustration. We pride our self in giving the best possible guest experience, and I'm sorry we fell short on this instance. Please give us a call here at the Hotel. When you have a spare moment and I will try and make the situation right

8/10 - 좋아요

실제 이용하신 고객

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great spot for pet owners. Very reasonable charge for pets.
2020년 12월에 1박 숙박함
답변 제공: gm 님, 2021년 1월 15일
Thank you and your pet for choosing Wingate by Wyndham here in Elko NV. We love having our guest with there pets. Feel free to call us anytime here at the hotel if you have any questions. Be safe on all your travels

4/10 - 별로예요

Lawrence

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: gm 님, 2021년 1월 15일
Good afternoon. I am sorry that your staff with us was not very good. Please feel free to call the hotel at anytime. I would love to answer any questions or concerns you have. Be safe out on your travels

10/10 - 훌륭해요

russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: gm 님, 2021년 1월 15일
Thank you for staying with us here at the Wingate hotel in Elko NV. During these times we love to hear feedback from our guest. Please feel free to call the front desk if you have any questions or concerns. We are always here for you during your future stays, Safe travels to you and your family

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is a nice place. Very clean, very quiet. Would recommend.
2020년 11월에 1박 숙박함
답변 제공: gm 님, 2021년 1월 15일
Thank you kindly for your feedback. We here at Wingate appreciate you and your family for choosing our hotel during this time. The hotel staff and I want to know that you are treated like family when staying at Wingate in Elko NV. If there is anything we could improve or do as hotel employees. Please feel free to call or drop a email at our Wyndham reward center. We like to keep this hotel clean and safe for your return back to Elko We have added a little more variety to our breakfast and keeping up on the Covid safety for all our guest and employees. Please feel free to call the hotel to make any future reservations at anytime. The front desk would be more than ablige to help you and your family or friends 24/7.

8/10 - 좋아요

Jefferey

출장 여행
좋아요: 직원 및 서비스
2020년 11월에 1박 숙박함
답변 제공: gm 님, 2021년 1월 15일
Thank you for choosing the Wingate by Wyndham in Elko NV. We enjoyed having you and your family. If there is anything we could do to improve our hotel. Please feel free to call our front desk at anytime.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: gm 님, 2021년 1월 15일
Good day! I am very happy you had a nice stay here at Wingate. If there is anything the hotel can do better. Please feel free to call the front desk and we love to answer any question you have. Please be safe during your travels out there. Thank you for choosing Elko Wingate!

2/10 - 너무 별로예요

Alice

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 11월에 1박 숙박함
답변 제공: gm 님, 2021년 1월 15일
Good afternoon. I am sorry you did not have a good stay with us here at Wingate. Please let me know what the hotel can do to make your stay better. I hate to know that you had a unpleasant stay. Feel free to call the hotel at anytime. I would like to answer any questions to have, so I can help the hotel and the staff to be the best team we can be to service our guest in the best way we can.

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean and nice hotel. Internet and computer systems were down upon arrival, so had to be taken to room, and no key given. Requested queen beds, were given double beds, but other than that, room was nice and clean. Would recommend.
2020년 11월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 1일
Thank you for staying with us. We appreciate your feedback. safe travels to you and your family

4/10 - 별로예요

Karine

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2020년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 1일
Please feel free to call hotel. I appreciate your stay with us. I would like to make your stay here with us more enjoyable. Safe travels to you and your family

4/10 - 별로예요

CHAO

2020년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 1일
I am sorry you didn't have a good stay with us. I am working everyday to keep hotel safe and clean. Safe travels to you and your family

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty good a few issues with the room, hole in the door and shower controls not working properly
2020년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 1일
Thank you for your feedback. We here at Wingate appreciate any comments. We are sorry for the issues you were having during your stay. I will do everything I can to fix the issue. Please feel free to call anytime for any future reservations. Safe travels to you

4/10 - 별로예요

Roadtrippers 님, WA

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room size was great (2 queen suite) and included a stovetop with cooking utensils. However the unit was quite dated and needs a remodel. Also the cleaning was subpar with hair on the floor next to the bathtub and dust in the closet.
2020년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 1일
I am sorry for your stay here at Wingate. I am working everyday with house keeping to keep rooms and bathroom clean and safe. Safe travels to you and your family

4/10 - 별로예요

MICHAEL

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
needs work
I'm handicapped so I asked for a ground floor room which I got. Big problem is there Wi-fi was not working also when I went for Ice the machine on the ground floor was also not working so I had to use the second floor. All vending machines are on the opposite end of the hall, being unable to walk well made this very hard.
2020년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 1일
I am sorry Michael for your unpleasant stay. I am working on bettering the hotel for guest. I would like to make your stay here better. please feel free to call the hotel anytime. Safe travels to you and your family

2/10 - 너무 별로예요

Wyndam 님, Elko, NV

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We reserved a room with 2 queen beds, they were double. The bathroom was dirty, floor tub and toilet. There was no internet. I got locked out of facility and room st 9:30 am while loading car. The curtains were torn and held together with paper clip. Carpet was dirty and room was dusty, including window sill along with spider web. I complained at 9:40 am on Oct 11th. The front office manager gave me a complete refund, said it would take a few days, but to date no refund. I will be contacting my bank, if I cannot rectify through Expedia. Thank you, Cathie Costello
2020년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 1일
I am so sorry for your not so good stay. I am the new GM and if there is anything I could do please feel free to contact the hotel and I would love to make your future stay here a lot better experience. So sorry again

10/10 - 훌륭해요

Susan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Clean and comfortable, would stay here again.
2020년 10월에 1박 숙박함
답변 제공: General Manager 님, 2021년 2월 1일
Thank you Susan for your stay! safe travels to you and your family