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"Bathrooms not clean good they Cockroach"

"Was a little concerned as we had some major noise from our neighbors during the afternoon, fortunately, by the time we got home, they were quiet. Didn’t have breakfast didn’t use the pool, it met our needs."

"Clean room, very nice"

"Found hair on top of the bed , floor could use a clean. "

"The bar/restaurant is lively and fun."

"Overall our stay was ok. The room needs to be cleaned better. The curtains were stained like they were water damaged, but we were on an upper floor. The bed skirt was soiled with I don’t know what and the TV was old. No streaming networks to watch if you wanted to. Getting out of the hotel parking lot, the road had very bad potholes which should be fixed. Breakfast was ok. Staff was always friendly and helpful."

"I recently stayed at the Hilton Garden Inn Ridgefield Park for my birthday, and unfortunately, it turned out to be one of the worst hotel experiences I’ve had. We checked in around 8 PM as a family—my husband, my 5-year-old son, my 80-year-old grandmother, and myself (currently pregnant). From the start, we were placed in a room right next to the elevators, which produced extremely loud and constant mechanical noise throughout the night. It was unbearable. On top of that, the AC in the room was not working, making the situation even more uncomfortable—especially given my pregnancy and my elderly grandmother’s needs. By around 10 PM, after realizing we wouldn’t be able to sleep, I called the front desk to request a room change. I was told there were no rooms available, which I later found to be untrue, as rooms were still listed online. It felt like we were not offered a solution simply because alternative rooms may have been more expensive. I would have gladly paid the difference if it had been offered—sleep and comfort for my family were far more important. We ended up not sleeping at all that night. It was incredibly frustrating, exhausting, and honestly ruined what was supposed to be a special birthday stay. To make matters worse, when I reached out afterward, the hotel refused to issue a refund and instead offered just $25 in reward points. After paying $215 for a night we couldn’t even rest, this felt dismissive and unacceptable. This experience was a complete waste "

"Room was fine Current staff not as helpful as the office mgr who is not there currently hoping things improve "

"Never judge a book by its cover, staff was amazing breakfast was fresh and filling. Coming from Texas I was skeptical but I would definitely come back to stay here again. "