객실 내 금고, 책상, 노트북 작업 공간, 다리미/다리미판

베스트 웨스턴 엠포리아 여행 후기

2.5 out of 5
베스트 웨스턴 엠포리아
1100 W Atlantic Street, Emporia, VA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 256개" "
평점 8 - 좋아요. 1002개 이용 후기 중 351개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 203개" "
평점 4 - 별로예요. 1002개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 92개" "

7.2/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

Cory

단체 여행
Just your run of the mill hotel, a little dirty but overall it’s not the worst place I’ve ever stayed
2024년 4월에 1박 숙박함

8/10 - 좋아요

Nancy

The stay was fine
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 20일
Dear Guest,Thank you for your feedback! We're glad to hear you had a satisfactory stay with us. If there's anything specific you think we could improve upon for your next visit, please feel free to let us know. We value your input!Sincerely, Hotel Manager

10/10 - 훌륭해요

Barbara

The room needs to be updated. Feels like it is from the 60s or 70s
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 20일
Dear Guest,Thank you for sharing your feedback with us! We appreciate your insights regarding the room's ambiance. Rest assured, we're continuously working on enhancing our accommodations to provide a more modern and comfortable experience for our guests. Your comments will certainly guide us in our efforts to improve. We hope to welcome you back in the future to showcase our updates!Sincerely, Hotel Manager

6/10 - 괜찮아요

Kathleen

반려동물 동반 여행, 가족 여행
별로예요: 편의 시설/서비스
They accomodated my request for 1st floor. Checkin was easy.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 13일
Dear Guest,Thank you for your positive feedback! We're delighted to hear that your check-in was seamless and that we could accommodate your request for a first-floor room. We hope you had a comfortable stay and look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 - 좋아요

Pam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and safe
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 6일
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel clean and safe during your stay. Maintaining a high standard of cleanliness and ensuring the safety of our guests are top priorities for us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Shawn

Room was dirty and toilet didn’t work. We were stranded so it did the trick but would not stay again
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 7일
Dear Shawn,We apologize for the cleanliness issues and the inconvenience of the non-functioning toilet during your stay. Your experience falls short of the standards we strive to maintain, and we regret any discomfort or inconvenience caused. Please know that we take your feedback seriously and will address these concerns internally to ensure improvements are made. We hope to have the opportunity to provide a more pleasant experience for you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

george

연인과의 여행
The price was very reasonable and it was a good value . The room was clean and it great shape.Check in was smooth.We were amazed how good the breakfast menu was. Eggs ,sausage,waffles, bagels, muffins, cereal and more. Great stop for weary travelers. Nice beds too.
2024년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 5일
Dear Guest,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you found our hotel to be a great value, with clean rooms and smooth check-in. We're delighted that you enjoyed our breakfast selection and found it to be satisfying. Providing a comfortable and enjoyable experience for our guests is always our goal. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Oriann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 30일
Dear Oriann,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 - 좋아요

lynne

좋아요: 직원 및 서비스
Staff was very accommodating ❤️
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 28일
Dear Guest,Thank you for staying at our hotel. We're delighted to hear that our staff provided you with exceptional service during your stay! Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely,Hotel Manager

6/10 - 괜찮아요

Michel

연인과의 여행
A rénover
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 30일
Dear Michel,Thank you for your feedback. Renovations are indeed crucial for maintaining a high standard. We appreciate your input and will consider it for future improvements.Sincerely, Hotel Manager

8/10 - 좋아요

Deborah 님, Sandown

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 25일
"Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager"

8/10 - 좋아요

GARY

가족 여행
Reasonably priced. Easy to get to. Pet friendly
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear GARY,Thank you for your feedback and for choosing our hotel! We're pleased to hear that you found our prices reasonable, our location convenient, and our pet-friendly policy accommodating. We value your input and hope to welcome you and your furry friend back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Perine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very neat and clean
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Perine,Thank you for your positive feedback! We're glad to hear that you found our property to be very neat and clean. Providing a comfortable and clean environment for our guests is important to us. We're here to ensure you have a great experience!Sincerely, Hotel Manager

8/10 - 좋아요

Martin Sungki 님, Oakland Gardens

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly staffs. Gotten smoking room but clean and did not smell so stayed. Backside needs better cleaning outdoor.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Martin Sungki,Thank you for your feedback. We're glad to hear that you found our staff friendly and your smoking room clean. We apologize for any outdoor cleanliness issues and will address them promptly. Your input is appreciated, and we hope to provide an even better experience for you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Susan

연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Individual doors for the room make it easy to get the dog into the room without going through the lobby.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Susan,Thank you for your wonderful review! We're delighted to hear that you appreciated the convenience of the individual doors for the room, especially for bringing your dog in without having to go through the lobby. Providing ease and comfort for our guests, including their furry friends, is important to us, and we're glad that we could accommodate your needs. We look forward to welcoming you and your dog back for another enjoyable stay in the future! Sincerely, Hotel Manager

4/10 - 별로예요

René

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Ce que nous n'avons pas aimer c'est le tapis , senteur de tapis mouiller ,
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear René,We apologize for any inconvenience caused by the smell of wet carpet during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of your expectations in this regard. We'll take immediate steps to address the issue and ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely, Hotel Manager

6/10 - 괜찮아요

sharon

연인과의 여행
좋아요: 직원 및 서비스
Old and needs upgrade in rooms
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Dear Sharon,Thank you for sharing your feedback. We appreciate your honesty regarding the state of our rooms. We understand the importance of providing updated and comfortable accommodations for our guests, and we apologize for any inconvenience caused by the condition of our rooms. Your feedback will be taken into consideration as we work towards making improvements. We hope for the chance to welcome you back in the future and provide a better experience.Sincerely, Hotel Manager

6/10 - 괜찮아요

Nancy

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 25일
"Dear Guest,Thank you for the 3 star rating. We are thankful that you chose our hotel for you needs. Have a great day and we hope to see you again soon.Sincerely,Hotel Manager"

4/10 - 별로예요

Shweta

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rude staff at night… had to do late Chechen and staff did not let us in the lobby. Then when asked extra blanket staff was very rude.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Dear Shweta,Thank you for your feedback. We deeply apologize for any rudeness or lack of courtesy you encountered during your stay. This behavior is not reflective of our standards or values, and we take your feedback seriously. Rest assured, we will address this matter with our team to ensure it doesn't happen again. We hope you will visit again soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Sharon,Thank you for your positive feedback. We're glad to hear that you found our hotel to be a good place to stay. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager

8/10 - 좋아요

gregory

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasant stay
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Gregory,Thank you very much for your stay. We're glad to hear that you had a pleasant stay! We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

10/10 - 훌륭해요

Danny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice experience.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Danny,Thank you for your recent stay at our hotel. It is gratifying to note that you had a nice experience. We are privileged to serve clients like you. Compliments from guests like you motivate us further. Please do visit us again for a superior experience. Sincerely, Hotel Manager

8/10 - 좋아요

Bruce

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room needs new mattress. You can look at it and see the sag in the middle. Other than that the room was fine. It’s a shame there isn’t more dining options available. Only one National restaurant available. We’ll drive further north to find a more suitable hotel and more dining options.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Bruce,Thank you for sharing your feedback regarding your recent stay. We appreciate your compliments on the overall condition of the room. However, we apologize for any discomfort caused by the mattress. We will certainly look into replacing it to ensure a more comfortable experience for our guests. Additionally, we understand your disappointment with the dining options available. We will take this into consideration as we strive to enhance our amenities and offerings. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Your check-in agent was very nice and professional! I find Best Westerns very accommodating and comfortable!!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Cheryl,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great experience with our check-in agent and that you find Best Westerns accommodating and comfortable. Providing excellent service and comfort is our goal, and we're glad we could meet your expectations. We appreciate your support and hope to welcome you back for another enjoyable stay soon!Sincerely, Hotel Manager

4/10 - 별로예요

Kylea

출장 여행, 가족 여행
별로예요: 직원 및 서비스
It was a motel
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear Kylea, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us and you can contact us at any time to express your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Parker

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that it was right off of 95. The lady at the front desk was very nice and friendly. The staff was helpful and made sure everything was kept clean.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear Guest,Thank you for your kind words! We're delighted to hear that you appreciated our convenient location and friendly staff. Providing a clean and welcoming environment for our guests is our top priority, and we're glad to know that you had a positive experience with us. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

8/10 - 좋아요

Janice

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
This hotel is in a good location, right off the highway. The breakfast was sufficient, and the check in was easy. Overall the hotel is decent, but the bathrooms in the rooms need to be kept cleaner.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Janice,Thank you for your feedback. We're glad to hear that you found our hotel's location convenient and that your check-in experience was easy. We also appreciate your feedback regarding the cleanliness of the bathrooms in the rooms. Ensuring a clean and comfortable environment for our guests is important to us, and we will address this issue with our housekeeping team to ensure improvements are made. Your comments are valuable to us as they help us to continuously improve our services. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Paul,Thank you for staying at our hotel. We are glad to know you liked our hotel staff. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely, Hotel Manager

4/10 - 별로예요

Mariely 님, North Andover

반려동물 동반 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Room smell weird
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Mariely,We apologize for any inconvenience caused by the unusual smell in your room. Our housekeeping team will investigate the issue promptly to address any underlying causes and ensure that our rooms are thoroughly cleaned and deodorized. Request your understanding and continued patronage.Sincerely, Hotel Manager

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the cleaner and nicer roadside hotels in this stretch of I-95. (Emporia). The only thing is it appears to be on a major truck access road, and some of the rooms are very close to that road, making them somewhat noisy. No other issues or concerns. Would stay here again.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 17일
Dear David,Thank you for your positive feedback! We're glad to hear that you found our hotel to be clean and pleasant during your stay in Emporia. We apologize for any noise disturbances caused by our proximity to the truck access road. We appreciate your understanding and hope to welcome you back for another stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Fred

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel did not have an elevator, I was put in a king size room that was filthy. The carpet smelled like urine and my pant legs as I walked from the bed to the bathroom. Luckily I had taken off my socks. I had to put my clothes in a garbage bad they smelt so bad. I told the office when I checked out about the room and nothing was done about it.I will not stay in a Best Western again.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 15일
Dear Guest,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is concerning, and we apologize for failing to meet your expectations. Cleanliness is of the utmost importance to us, and we regret that we fell short in this regard. Please know that we take your concerns seriously, and we will address them with our team to ensure that improvements are made. We understand your frustration and sincerely apologize for any inconvenience caused. If you would like to discuss your experience further or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Karin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in room 212 and it was SUPER clean!!! Breakfast could be improved!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Karin,Thank you for your feedback and rating. We're delighted to hear that you found your room super clean during your stay. We apologize for any shortcomings with the breakfast offerings and appreciate your suggestions for improvement. Your feedback is valuable to us, and we'll work to enhance our breakfast options for future guests. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Please install an elevator for your older customers!!!
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Barbara,Thank you for your valuable feedback regarding the need for an elevator. We truly appreciate your suggestion, especially in consideration of our older customers. Ensuring the comfort and accessibility of all our guests is a top priority for us. We will certainly take your recommendation into serious consideration as we evaluate ways to enhance our facilities. Please visit us again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 숙박 시설 상태 및 시설
..
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Carlos,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

6/10 - 괜찮아요

Renelis

가족 여행
Just averagev
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Renelis, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

8/10 - 좋아요

Raymond

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
Dear Raymond,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 - 좋아요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Good Accommodations and Value
Very good stay. Excellent location and good value.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 24일
Dear Paul,Thank you for your positive feedback! We're delighted to hear that you had a very good stay with us and found our accommodations to be of good value. We're glad that our location worked well for you and contributed to your overall satisfaction. We appreciate your support and look forward to welcoming you back for another excellent stay!Sincerely, Hotel Manager

8/10 - 좋아요

Dale

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to find location and very helpful with answers to questions.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 21일
Dear Guest,Thank you for sharing your positive experience. We're glad to hear that our location was easy to find and that our staff was helpful in answering your questions. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

6/10 - 괜찮아요

Bernard

가족 여행
별로예요: 숙박 시설 상태 및 시설
Vieillot et défraîchie. Accueil assez froid. Quand même assez cher pour ce qu’on a
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Bernard,We appreciate your feedback and apologize for not meeting your expectations. We are continuously working on improvements, and your insights are valuable. We'll address the concerns about the property's condition and reception atmosphere to enhance the overall experience. Thank you for sharing your thoughts.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Bryan

가족 여행
좋아요: 편의 시설/서비스
Terrible customer service. Left outside in the cold for half an hour
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 18일
Dear Bryan,We apologize for the unfavorable wait time you experienced outside and the poor customer service. Providing prompt and attentive service to our guests is a priority for us, and we regret that we fell short of meeting your expectations. Your feedback will be addressed with our team to ensure that such incidents are not repeated in the future. We apologize for any discomfort caused and appreciate your understanding. We hope to have the opportunity to provide you with a much-improved experience if you choose to stay with us again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Lyse

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We were in rm 117, the ac unit leaked during the night causing a 6 foot square area of wet carpeting. In rm 119, the ac unit would not generate any heat during the night.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Lyse,We sincerely apologize for the inconvenience you experienced during your stay in the rooms. The issues with the AC units are not acceptable, and we appreciate you bringing this to our attention. Our maintenance team will promptly address the leaks and heating concerns to ensure these problems are resolved for future guests. We understand the importance of a comfortable and problem-free stay, and we apologize for falling short in this regard. We hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Connie, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

4/10 - 별로예요

Noma

연인과의 여행
좋아요: 직원 및 서비스
Iron and coffee maker did not work in first room. Second room not appealing. Checked out early.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Noma,We apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues with the iron and coffee maker in the first room, and we regret that the second room did not meet your expectations. We’re involved in a continuous improvement process and are working to make the guest experience better. We take pride in offering a great experience for guests of all kinds. We hope that you will try us again. Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

단체 여행
Got to room- toilet clogged, couldn’t get it cleared. Went to a second room, the water pressure was almost non-existent. Couldn’t take a shower.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 6일
Dear Guest,We are sorry to hear about the inconvenience you experienced with the rooms. It's disappointing to hear that the toilet was clogged in the first room and the water pressure was low in the second room, preventing you from taking a shower. This falls short of the standard of comfort we aim to provide for our guests. Please accept our sincere apologies for the inconvenience. We take your feedback seriously and will address these issues promptly to prevent similar occurrences in the future. We hope to have the opportunity to improve your impression of our hotel in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Anna

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Anna,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 - 훌륭해요

Lisa

연인과의 여행
Clean and friendly
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 26일
Dear Lisa,Thank you so much for your kind words. We are so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 - 좋아요

Ella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool floor and walls need to be redone. Other than that, everything was in great condition!
2023년 12월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Ella,Thank you for your feedback. We appreciate your positive remarks on the overall condition of our facilities. We apologize for any inconvenience caused by the state of the pool floor and walls. Your observation is valuable, and we will certainly take it into consideration for future improvements. We look forward to the opportunity to welcome you back for another great stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Curtis

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never ever again
This hotel room sucked! At check in When I noticed that it was a smoking room I asked if we could move rooms. I was told that because I booked online I was not able to change. It was late, there were other rooms available. The room was not listed as a smoking room online. The room smelled! The AC unit had leaked. I could only stay a few hours before I had to leave.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Curtis,We apologize for the inconvenience and disappointment you experienced during your stay. It's regrettable to hear about the issues with the room, including the smoking room designation and the unpleasant smell. We understand the importance of a comfortable stay and will address these concerns with our team to ensure that such miscommunications and issues are rectified in the future. We hope to have the opportunity to make amends for your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Lynn

가족 여행
L etat de la chambre
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 20일
Dear Lynn,Thank you for providing feedback on the condition of the room. If there are specific areas or aspects you feel could be improved, we appreciate your input. We aim to provide a comfortable and enjoyable stay, and your comments are valuable in helping us enhance our services. Sincerely, Hotel Manager

10/10 - 훌륭해요

Lewis

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Dear Lewis,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager