Encuentro Beach Tours

Beautiful, fun place to stay for our family vacation with our adult kids. This hotel surpassed my expectations. It was clean and smelled amazing everywhere you went. Rooms were gorgeous & comfortable. Ocean was a beautiful temperature & seaweed free, at least at this time of year (Feb). Pools were clean & beautiful, but could be a bit warmer, for my liking. They had more activities & fun things to do than I expected! Only thing missing that we would have liked was tennis or pickleball courts. Restaurants were all good- especially loved the French restaurant (chez rose), the Mediterranean restaurant above the main pool (Huzur) and the Asian hibachi at Seishin. Also really enjoyed food at the buffet, sports bar and Italian restaurant too! Really enjoyed hydrotherapy & a great massage at the beautiful spa! Beach was gorgeous & service there was great! Shows we saw at night were surprisingly great! Michael Jackson show was way beyond any others we’ve seen. And karaoke, dj parties & nightclub were lots of fun too, with great music. Foam party in pool was fun too. Lobby bar & aqua club lounge bar made great drinks for us every night. Special thanks to Angelo, our great beach server, who went above and beyond to keep our beach days comfortable & happy. Also thanks to our butler Smerlyn, who was always happy & eager to help with anything we needed. Staff here are all well-trained to be very friendly & customer service oriented. Would love to return!

My room was pretty with a garden view, the staff was pretty good except for times receiving wrong information from different staff members pertaining to checkout and meeting Amstar transportation rep. The food was horrible I would rate it 3/10 the food was cold at both buffet restaurants.