로비

레드 루프 인 엔필드 여행 후기

2 out of 5
레드 루프 인 엔필드
5 Hazard Avenue, Enfield, CT

이용 후기

6.8
평점 10 - 훌륭해요. 1000개 이용 후기 중 197개" "
평점 8 - 좋아요. 1000개 이용 후기 중 332개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 209개" "
평점 4 - 별로예요. 1000개 이용 후기 중 120개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 142개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최악임...
정말 끔찍했어요 취소하고 다른호텔로 가고 싶었습니다 ㅠㅠ
2019년 7월에 4박 숙박함

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 4월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 17일
Thank you for taking a moment to leave a review, Helen. The staff and I at the Red Roof Inn Enfield appreciate your 5/5 score following your stay. I am happy that you found our hotel to be a great place. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 - 별로예요

Jonathan

별로예요: 청결 상태, 직원 및 서비스
Second time staying here. The first employee was nice, good comfortable customer service. For that I reason I booked again the next time for here. However this employee was not very friendly, he did accommodate the fact that the first room which was smoking, smelled aweful like thick cigarette smoke and wet smelling carpet. He gave us a non smoking room which was nice, but internet did not work all night so we could not watch tv. Was not a typically good stay.
2024년 4월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 4월 17일
Dear Jonathan,Thank you for your review following your stay at Red Roof Inn Enfield. I am happy that you were fond of the customer service you received on your initial visit. However, you stated that the smell described, the situation with the internet and the other listed issues hindered your stay this time around. Our Red Roof team is committed to satisfying our guests, so your comments have been shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Samuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Is convenient for me the stores and highway Is very close and good people
2024년 4월에 2박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 4월 12일
Thank you Samuel, for taking the time to write a review of your stay at the Red Roof Inn Enfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 - 좋아요

Dale

It was clean and quiet.
2024년 4월에 2박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 4월 9일
Hi Dale,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Enfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's serenity. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 - 훌륭해요

Cha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is meet my expectations
2024년 4월에 2박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 4월 8일
Hi Cha,Thank you for taking the time to write a review of your stay at the Red Roof Inn Enfield. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 - 좋아요

Karideline

2024년 3월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 4월 2일
Hello Karideline, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ENFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Autumn

2024년 3월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 4월 5일
Hello Autumn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ENFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Casey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The owners are very nice. This is convenient to 91 and has a ton of shopping & dining options.
2024년 3월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 3월 13일
Hello Casey, Thank you for telling us about your stay at the Red Roof Inn Enfield. I am glad you found our owners to be nice and our convenient location was to your liking. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Stephanie

They charge your card 50 dollars like a resort fee and then in 7-10 days it will go back on your card. I stayed with this place the beginning of February and I still don’t have that money back on my card. I don’t understand why they just can’t put a hold on the card.
2024년 2월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 14일
Hi Stephanie,Thank you for taking the time to write a review of your stay. at the Red Roof Inn Enfield. Please accept our most sincere apologies for any inconvenience being caused by the situation you mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I’ve shared your comment with management. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

2/10 - 너무 별로예요

marsha

별로예요: 숙박 시설 상태 및 시설
Terrible staff
2024년 1월에 5박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 2일
Dear Marsha,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Enfield. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with your encounter with staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 1월 17일
Dear Samuel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Enfield and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 - 훌륭해요

marsha

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 1월 17일
Hello Marsha,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ENFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

6/10 - 괜찮아요

JaneMarie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The front desk staffare a problem! This is my third visit in the past 3 months. The staff needs to be trained before put in place. While talking on the phone, staff wasn't paying attention to what they were doing. Charge me twice. Now I have to wait at least 2 weeks for refund. The room and grounds were great.
2024년 1월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 1월 15일
Hello JaneMarie,Thank you for choosing our hotel Red Roof Inn Enfield and sharing your feedback. We deeply regret the negative experiences you encountered with our staff's demeanor. Comments like your aren't taken lightly, so they will be reviewed by our Red Roof team in an effort to address the issues with the relevant departments. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Calvin

2024년 1월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 1월 15일
Hello Calvin,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ENFIELD and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

francine

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Nice room. Unfriendly staff
Room was clean comfortable and quiet. Staff unfriendly
2024년 1월에 2박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 10일
Thank you for taking a moment to leave a review, Francine. The staff and I at the Red Roof Inn Enfield appreciate your 8/10 score following your stay. I am happy that our clean room, comfortability and the other highlights pleased you. However, you stated that the staff was unfriendly, which was saddening to read. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

10/10 - 훌륭해요

Reginald

2023년 12월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 1월 10일
Thank you for taking a moment to leave a review, Reginald. The staff and I at the Red Roof Inn Enfield appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 - 훌륭해요

Reginald

좋아요: 청결 상태, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 1월 10일
Hi Reginald,Thank you for taking the time to write a review of your stay at the RED ROOF INN ENFIELD. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Regards,RedRoof Management

10/10 - 훌륭해요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Improved renovations nicer rooms
2023년 12월에 3박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 1월 4일
Hi Alexander,Thank you for taking the time to write a review of your stay at the Red Roof Inn Enfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our rooms decor. On your next stay at RedRoof should you have any issues while with us, please don't be shy to reach out to our front desk immediately. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management

2/10 - 너무 별로예요

Kiriki

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
There were stains everywhere and my family slept on top of the blankets and such because we were grossed out
2023년 12월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 12월 27일
Dear Kiriki, Thank you for taking the time to tell us about your experience at the RED ROOF INN ENFIELD. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Red Roof Management

8/10 - 좋아요

JaneMarie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 25일
Hi Jane,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Enfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 - 별로예요

Tony

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I got ripped off and you will too I’m not even allowed to explain what happened
2023년 11월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 23일
Thank you, Tony, for writing to us about your recent stay at the Red Roof Inn Enfield. The situation you described regarding in your feedback is truly regrettable. We are very sorry for your experience. Nevertheless, we have a Guest Relations team. That department is dedicated to handling complaints, and offers the highest form of escalation. Should you wish to escalate the issue please contact them directly.We appreciate the time you took to share your concerns, and we wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Arielis

2023년 12월에 1박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2023년 12월 24일
Hi Arielis,Thank you for taking the time to write a review of your stay at the Red Roof Inn Enfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 - 별로예요

Peterson

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스
I was annoyed at the fact that I had to go all the way to the front desk to borrow the only Iron they had and no ironing board. One would expect iron and board in each room. the room had an old smell but was pretty clean. The shower head was terrible and calcified causing the water pressure to be very slow.
2023년 11월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 15일
Dear Peterson,We are sorry to hear about your recent experience at the RED ROOF INN ENFIELD. You indicated that your experience did not meet your expectations due to lack of the amenities you mentioned in your room, the foul odor, and the other concerns highlighted. Nevertheless, it's good to hear our hotel was clean. Based on investigations conducted, I realized that you had reserved one of our Deluxe 2 Full Bedded rooms. In the future, should you require such amenities, I would recommend that you book one of our Superior King rooms.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Julius

2023년 11월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 29일
Hello Julius, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ENFIELD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Tanya

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 10월 30일
Hello Linda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ENFIELD and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cerne autour evacuation du bain, voir 2 spot de metal du bain (minime) pu de revêtement. Tache jaune sûr le couvert de lunettes de toilette. Sinon rien a redire. C'est super. Et bonne emplacement
2023년 10월에 2박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 19일
Cher Jonathan,Merci pour votre récent avis sur votre séjour. Je suis heureux que vous aimiez bien notre emplacement. Cependant, vous avez indiqué qu'il y avait, entre autres problèmes, des taches jaunes sur le couvercle des lunettes de toilette. Je m'excuse vraiment pour la gêne occasionnée par cela. Notre équipe Red Roof s'engage à satisfaire nos clients, vos commentaires seront donc pris en considération car ils nous aideront à améliorer votre expérience.Merci d'avoir choisi le Red Roof Inn Enfield. Nous espérons avoir l'occasion de vous revoir à l'avenir.Sincèrement,Gestion du toit rouge DevorineSpécialiste RediResponse

6/10 - 괜찮아요

Ivona

별로예요: 직원 및 서비스
Staff was very unprofesional, rooms Are clean, bed is comfy, just a lot of noise around room and you can hear everything.
2023년 10월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 19일
I appreciate your comments regarding your recent stay at the Red Roof Inn Enfield, Ivona. I am thrilled that you found our bed comfy and our room clean. However, you indicated our staff was unprofessional and you encountered some noise disturbance. I apologize for the impact this had. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address the concerns mentioned as we strive to continuously improve the quality of our services. . Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Robinson

좋아요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 16일
Thank you for rating your recent stay, Robinson. Red Roof values you as our guest and welcome your 4/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Enfield. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Normand

별로예요: 청결 상태, 편의 시설/서비스
We cancelled our stay as the room had a very strong smell of smoke. The manager offered us an other room which had a plugged sink. We refused the replacement room. The manager finally agreed to cancel the reservation. Now fighting with Expedia for a refund as we were within 24 hours of our booking
2023년 10월에 1박 숙박함
답변 제공: Devorine Red Roof Management 님, 2023년 10월 15일
Hi Normand,Thank you for sharing your experience with us. I was disheartened to read that you cancelled your reservations as you were pleased with both assigned rooms. Please accept our apologies. It’s important to note that we make an effort to thoroughly clean and inspect our rooms, however Red Roof appreciate your comments as it will help us to improve our guest experience. Thank you for choosing Red Roof Inn Enfield. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Anthea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the beds were SO comfortable and the room was very clean and quiet. WiFi could be a bit better :)
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Diane

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
During our stay we experienced multiple problems. 1. The card reader did not work at the front desk and all my cards were denied. We had to reprocess mulitple times and finally went to another register and our card processed the payment. This we extremely embarrassing as several other people were waiting to check in. It was also uncomfortable having to reprocess so many times. 2. We paid extra for a nonsmoking room. When we arrived the room smelled strongly of smoke. 3. There was a rust problem in our room. The refrigerator, sink, and bathtub all had significant rust. 4. Our television did not work. I called the office to get help and was told to try another HDMI option. It still did not work and were not offered any other help. 5. There was a bug problem. During the morning I saw 3 large bugs run across he floor. I brought all of this to the attention of the front desk at checkout. They apologized but refused to make any compensation for the issues.
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 11일
Dear Diane,I appreciate you sharing your feedback following your stay at the Red Roof Inn Enfield. I was saddened to read that your stay fell short of your expectations due to the issues with the card reader, the smoke odor you encountered, the insects you reported and the other concerns you highlighted. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. As it relates to any compensation, you can escalate your issues with our Guest Relations team. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Heather

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were put in a smoking room and could not change room or get refunded. It smelled terrible!! Front desk was not helpful at all.
2023년 10월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 10월 11일
Dear Heather,Thank you for your review following your stay at Red Roof Inn Enfield. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell of the room and your staff experience hindered your stay, which was saddening to read. However, based on my investigations, I am seeing where you did reserve a smoking room.Nevertheless, guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Kim

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very basic with no extra amenities, not even a single hanger to hang clothes. The two men who worked at the front desk had such a thick accent that I could not understand a thing they were saying. I was confused why they needed a $50 deposit when the room was already paid for. I've been to other hotels for the same price and they included a breakfast bar. I probably would not book again
2023년 9월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 10월 6일
Hi Kim,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Enfield. Regarding the room, upon investigating I saw that you booked a standard room which doesn't consist of any additional amenities other than the ones that are listed. Regarding the 50 deposit it's for incidentals which is refunded upon check-out once no damage is done to the room. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 - 괜찮아요

Jen

2023년 9월에 2박 숙박함

8/10 - 좋아요

Mark

2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 10월 28일
Thank you for taking a moment to leave a review, Mark. The staff and I at the Red Roof Inn Enfield appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Craig J 님, Carlisle

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable
2023년 9월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 10월 1일
Hi Craig,Thank you for taking the time to write a review of your stay at the RED ROOF INN ENFIELD. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our hotel's cleanliness/comfortability. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Dustin

2023년 9월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2023년 10월 1일
Hi Dustin,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Enfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 - 너무 별로예요

Timothy

2023년 9월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 10월 28일
Thank you for taking a moment to leave a review, Timothy. The staff and I at the Red Roof Inn Enfield were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - 좋아요

Arielis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 9월 27일
Hello Arielis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ENFIELD and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Romain

가족 여행
Overall the place is well kept. Only issue we both had…and it’s THE most important issue is that the mattresses were awful. Terrible condition. They need replacing and then this RED ROOF INN would have received a 5 star review from us.
2023년 9월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 9월 27일
Dear Romain,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ENFIELD. Red Roof value you as our guest and welcome your 3/5 score. It's great to know that you are pleased with the upkeep of the place. However, regarding your comment that the mattresses were not to you liking this will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Toilet kept running on and off all night got no sleep front desk didn’t seem to care

6/10 - 괜찮아요

Alexander

가족 여행
좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 9월 27일
Hello Alexander, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ENFIELD and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Joshua

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
Place wouldn't check me hotels wouldn't fix issue probably won't use either again
2023년 9월에 1박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Speciali 님, 2023년 9월 27일
Hello Joshua,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Enfield. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We wish you all the best in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
2023년 9월에 1박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 9월 27일
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ENFIELD and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Toilet kept running on and off all night keeping us awake told front desk in the morning didn’t seem to care
2023년 9월에 1박 숙박함

4/10 - 별로예요

Terry

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelled, ugly, overpriced.
2023년 9월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 9월 25일
Thanks for sharing your feedback with us, Terry. The team at our Red Roof Inn Enfield was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor odor and the pricing not meeting your expectations hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Genneane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 9월 24일
I appreciate the time that you took to share your sentiments with us, Genneane. Our team at the Red Roof Inn Enfield was pleased to see your 4/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist