객실 내 금고, 책상, 방음 설비, 다리미/다리미판
예약 가능 여부 확인

엔쿠엔트로 과달루페 여행 후기

3 out of 5
엔쿠엔트로 과달루페
Km. 75 Carretera Tecate-Ensenada, Valle de Guadalupe, BC

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 245개 이용 후기 중 156개" "
평점 8 - 좋아요. 245개 이용 후기 중 42개" "
평점 6 - 괜찮아요. 245개 이용 후기 중 22개" "
평점 4 - 별로예요. 245개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 245개 이용 후기 중 9개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

4/10 - 별로예요

Luis

단체 여행
Les falta mucho personal
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

Juan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wish this property was still owned by Grupo Habita as our stay was highly disappointing and quite frankly, unacceptable. For the luxury hotel rates, their service and hospitality is borderline non-existent. We booked three rooms for our group of 7, where 3 of us were going to stay in a double room. The team proceed to tell us that only 2 people could stay per room after we had called a few days prior to confirm this was okay. The rooms are old and need maintenance with the sink and shower heads rusting. They have walkie talkies in the room for guests to communicate with the front desk and they were all out of battery. The windows were dirty. The restaurant staff was extremely rude, rushing for us to get out after charging us without even letting us see the wine list. We were in the hot tub and when we asked if there were any towels they pointed at a plastic bag saying “you get can them from there”. Clearly the Encuentro Guadalupe team does not know what hospitality and service means. It’s honestly super sad given Valle is such a gorgeous destination. Special shoutout to the hotel drivers, who were the only attentive people in the property. If you’re coming to Valle, please don’t stay here and choose a place like Casa Bruma or El Cielo instead. Maybe the Encuentro team should go check out one of these truly luxury properties and get a lesson or two on what hospitality and service means.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

juan

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

Cynthia

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Anderson

좋아요: 청결 상태
2024년 2월에 1박 숙박함

8/10 - 좋아요

Alejandro

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique stay in Valle de Guadalupe, but service could improve
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful off-the-grid vibes
Loved it here and will def be back! The rooms are small but very well designed with epic views. The shower was fantastic (was a little concerned there might not be much power - but it was lux). I absolutely loved walking out onto a dirt path in the mountains. And the pool is small but stunning with great food. Heads up there's no room service for food and pool food I think is closed Tues. But the area has AMAZING restaurants. Lunario and Deckmans are musts. We also had a sound bath/meditation with a woman named Mars who came to the hotel. Was all around a wonderful experience.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Manuel

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Gabriela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A unique experience for anyone who is looking for an elevated glamping vibe. The pods are built into the rock and provide amazing views of the valle. The staff was fantastic! They were available for any questions/concerns and responded quickly to our requests (shuttle pick up, campfire support, etc.) Absolutely loved our stay and can't wait to return!
2023년 11월에 2박 숙박함
답변 제공: Jair C. Hotel Manager 님, 2023년 11월 24일
Dear Gabriela,Thank you so much for your kind review.Our team is always working to improve our service and experience.Please feel free to comeback whenever you can, do not forget to bring some friends.Stay safe.

10/10 - 훌륭해요

Jorge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Marisol

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La atención del personal, es lo mas valioso.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super unique one of a kind experience, will definitely go again. Front desk & drivers service amazing. Areas to improve: service at restaurant/pool bar. I had to repeatedly go up to bar to request service. Restaurant meal options could improve, a few couples while I was there asking for a simple chips and guac snack option but there's nothing like this, only fancy raw fish stuff. Both days I was there the snack menu was not available. The one day none of the "sweet" breakfast options were available on the already limited menu. No breakfast drink options for non-coffee drinkers other than juice, a chai or matcha option would be good. All in all these things minor and I'm not that picky, was still an awesome stay and I would recommend to anyone.
2023년 7월에 2박 숙박함
답변 제공: Jair C. 님, 2023년 7월 6일
Dear Julia,Thank you so much for your kind review.Our team is always looking for ways of improving and growing. We definitely going to take a look at the restaurant and the avalability of the menu.Please feel free to comeback whenever is possible for you, dont forge to bring some friends.Stay safe.

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful place!
Beautiful place!! Highly recommend it! The room, the food, the pool, everything is so nice! Also, the service here is top notch. They really think of everything and treat you so well. Definitely coming back here.
2023년 7월에 1박 숙박함
답변 제공: Jair C. 님, 2023년 7월 3일
Dear Alejandro,Thank you so much for your review. Our team is always looking forward to improve our experience.We try to do everything like it is for ourselves.Please, feel free to comeback whenever you can, dont forget to bring some friends.Stay safe.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great views and perfect location
2023년 5월에 1박 숙박함
답변 제공: Jair C. 님, 2023년 7월 3일
Dear Stephanie,Thank you so much for your review. Our team is constantly working to improve our experience in every way.Please be safe.

10/10 - 훌륭해요

Renee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazying!
Highly Recommend this hotel, safe, private, clean, great location in wine country. Beautiful pool and restaurant in the hills
2023년 5월에 1박 숙박함
답변 제공: Jair C. 님, 2023년 7월 3일
Dear Renee,Thank you so much for taking the time for writing about our hotel.We hope you got to enjoy our pool and jacuzzi.Please feel free to comeback whenever is possible for you. Bring some friends.Stay safe.

10/10 - 훌륭해요

Eva

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An exceptional and kind team created a lovely stay for our anniversary. Reception staff were both welcoming an informative, and helped us to get a reservation for an amazing dinner at Fauna. Gate and shuttle staff make it look easy to coordinate all of the transport of guests; they clearly have excellent communication with one another! Loved the peaceful pool and restaurant. Again-wonderful team running that space as well! The wildflowers are out of control right now, and there are plenty of walking paths to explore. Next time, I would try a loft on the canyon side. The view from the higher numbered lofts are on the valley view side. Lower are canyon view.
2023년 4월에 2박 숙박함
답변 제공: Jair Campos, Hotel Manager 님, 2023년 5월 2일
Dear Mrs. Eva,Thank you very much for visiting our hotel on such a special occasion, you are very kind people.We appreciate your kind words towards our team, I will share this congratulations with them.Please feel free to come whenever you can, don't forget to bring some friends.Our entire team is at your disposal.Please stay safe.

2/10 - 너무 별로예요

Jose angel

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Too expensive for what they offer , no room service , the room doesn’t even have a mini fridge, no bathtub, unsafe as hell, 0 service.
2023년 4월에 3박 숙박함
답변 제공: JC 님, 2023년 4월 29일
Dear Jose Angel,Thank you so much for your review.Id like to give a follow up on this matter. It would be good to acknowledge that we communicate through our official website, Expedia and some other agencies that our hotel doesnt offer any of the ammenities your mentioning. We are always looking forward to improve our experience.Please feel free to visit us again to make it up to you.Stay safe.

10/10 - 훌륭해요

Julian Botero

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What an amazing experience. I wish I could rate this hotel 10 stars.
2023년 4월에 2박 숙박함
답변 제공: Mariana Front Desk 님, 2023년 4월 23일
Thank you very much for your wonderful comments, We are very glad that you enjoyed your stay at your home Hotel Encuentro Guadalupe, hope to see you soon. Best regards.

10/10 - 훌륭해요

Nicholas Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Lorena E

2023년 4월에 1박 숙박함
답변 제공: Mariana Front Desk 님, 2023년 4월 23일
Gracias por su valoración, nos da mucho gusto que haya podido disfrutar de su estadía aquí en su casa Hotel Encuentro Guadalupe. Sea bienvenida a visitarnos de nuevo.Saludos Cordiales.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing location and fantastic staff
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함

8/10 - 좋아요

ITZIA J

2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Melissa

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Staff is not friendly. All the rooms are far away from the lobby so you need to be transport by a van. The restaurant has a very poor menu. In general this hotel is overrated for the price, the food and the service . I would not recommend this hotel.
2022년 6월에 1박 숙박함
답변 제공: JC 님, 2022년 6월 18일
Dear Melissa, Thank you so much your visit to our hotel and for your review. However is a little sad that you didn´t get to understand the concept of our hotel. Since you are making the booking you can see where the rooms are located and the landscape that we have. We understand that we could not exceed your high expectations, however we invite you to visit our new restaurant that will open in a couple of weeks. Stay safe!

8/10 - 좋아요

Breanna

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 2박 숙박함

4/10 - 별로예요

Michael

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
No vuelvo
Quede muy decepcionado pague mucho dinero y la experiencia deja mucho que desear prácticamente te encierras en una caja y los servicios son pésimos no hay agua caliente y en la noche hace mucho frío muy incomodo los accesos
2022년 3월에 3박 숙박함
답변 제공: AM 님, 2022년 4월 6일
Apreciable Michael, Le agradecemos por haber elegido a Encuentro como su hogar en el Valle. Lamentamos las desafortunadas situaciones que vivió y le damos las gracias por compartirnos esta información que nos sirve para mejorar.

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place, beautiful grounds and amazing service
2022년 3월에 2박 숙박함
답변 제공: AM 님, 2022년 3월 30일
Dear Jonathan, Thank you for choosing Encuentro as your home in Valle de Guadalupe. We were honored to have you at our hotel. Hope to see you soon.

4/10 - 별로예요

Gabriella

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Failed in Many amenities for the price it should have had more restaurants options
2022년 3월에 3박 숙박함
답변 제공: JC 님, 2022년 3월 25일
Dear Gabriella, Thank you so much for your review and for staying at our hotel. Currently we have our Toba Restaurant working normally, and in the next month we will have a new restaurante named Jak in our Hotel. Stay tune to our social media to know more information about it. Please let us know your thoughts.

10/10 - 훌륭해요

Tim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chef Andres and his amazing culinary skills
2022년 3월에 3박 숙박함
답변 제공: Jair 님, 2022년 3월 9일
Dear Tim, Thank you so much for your visit to our hotel. We hope everything were pleasant for you. Please feel free to comeback whenever you can. Stay safe!

10/10 - 훌륭해요

JOSE L

2022년 2월에 2박 숙박함
답변 제공: Jair 님, 2022년 3월 9일
Estimado Jose, Muchas gracias por su visita a nuestro hotel. Esperamos que todo haya sido de su agrado. Por favor, siéntete libre de volver siempre que puedas. ¡Saludos!

10/10 - 훌륭해요

Bianca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at Encuentro. We loved the views and relaxation from being out in the Valle. The room was a bit chilly at night, but they do offer space heaters and extra blankets, but those weren't in the room. The restaurant TOBA was excellent, and we'd come back again to taste their dinner menu. Overall it was an excellent experience.
2022년 2월에 1박 숙박함
답변 제공: AM 님, 2022년 2월 23일
Dear Bianca, Thank you for choosing Encuentro Guadalupe. We would love to have you back soon.

4/10 - 별로예요

Julio

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
It’s very pretty, however with the rain it becomes mostly uninteresting. Unless you have a 4 wheel drive, you will be stuck in the property since the roads become hard to drive, and also you will be confined to your room/loft because of the rain
2021년 12월에 3박 숙박함
답변 제공: AM 님, 2022년 2월 23일
Dear Julio, Thank you for staying at Encuentro Guadalupe. We appreciate your review. Although our Hotel has a Glamping concept, this will help us to improve. Kind regards.

4/10 - 별로예요

Kendall

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the hotel site is beautiful and the chef was very good, save your money! There are many better hotels at lower rates in the Valle. The rooms were not maintained (rusted shower heads, scratched furniture, poor lighting) and basic amenities one would expect at that price were lacking. The rooms were far from the restaurant and lobby and lacked helpful items like a small fridge. The tasting room was closed, they sent us notice the hot tub was broken (although it appeared to be working) and staff were not very friendly. I asked if I could sit and have a glass of wine in the lobby while waiting for my husband and the answer was a simple no. In fact, no was the name of the game there. Ecofriendly hotels can still be comfortable and at over $450 a night, they usually are. Skip this one and find a different place to stay!
2021년 12월에 3박 숙박함
답변 제공: Jair Campos. 님, 2022년 1월 10일
Dear Kendall, Thank you so much for visiting our Hotel and for sharing your important review. We are working to improve our amenities and common areas. Our wine tasting is closed due some renovations we´re having in order to have one of our two new restaurant ready to welcome everyody. We are going to take a look to our Front Desk staff, there should not be any problem for you to take a glass of wine at the Front Desk area. Please take the time in the future to stop by and enjoy our new restaurants. Please stay safe.

10/10 - 훌륭해요

Juan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hermoso hotel en los cerros con una vista al valle de primera. Es un lugar para disfrutar por lo que decidimos hacer menos visitas a los viñedos para disfrutar las instalaciones. Ver las estrellas en la noche es impresionante con tu chimenea de barro o bien ver el amanecer o atardecer. El único pero sería el Costo de las bebidas, mucho más alto que otros lugares del mismo nivel y la calidad de las almohadas.
2021년 10월에 3박 숙박함

10/10 - 훌륭해요

Luis rodolfo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy bien
2021년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Weekend in the Valle
Very beautifully apportioned hotel, albeit with quality lacking on the fringes where it matters most. Pros Very secure and thoughtful staff made the wilderness feel like home Strongly bilingual staff that proactively provided insights on dishes to order at the restaurant to daily activities in the Valle One of the most stunning views for a hotel in true seclusion Underrated restaurant although albeit pricy for the region (to be expected though) Could be considered a pro or con but no TV in the room turned out to be a welcome reprieve Strong WiFi Cons Sunny disposition of employees was slightly marred by uneven service (e.g. delayed shuttle service, requests not fulfilled) which resulted in an average service experience for a hotel of this caliber Cleanliness / appearances were albeit tired with frayed towels and residual eye makeup stains. Some mold in the sinks and slightly dirty showers Outdated sound system that requires an aux cord to work Limited hot water (after 5 minutes it’s icy!) but assuming that’s part of the charm for being in a nature preserve Conclusion Overall I would recommend this location but just go in eyes wide open that the cost exceeds the experience for a similarly priced stay in the US.
2021년 10월에 2박 숙박함

10/10 - 훌륭해요

Vanessa Araceli

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay at Encuentro was amazing. The views were breath taking and the staff was excellent. The location was also perfect. We will definitely be returning soon.
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Tania

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Undoubtedly, the place is beautiful and has magnificent views. However, I expected a lot more of the facilities, customer service, and overall experience, especially considering the price per night.
2021년 9월에 1박 숙박함

6/10 - 괜찮아요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

jose Salim Palleiro 님, mexico city

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 8월에 2박 숙박함

10/10 - 훌륭해요

Jose L De

2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un lugar increíble, atención de primera y un concepto que no te dejará olvidar
2021년 8월에 2박 숙박함

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
A lot of room details need to be upgrade…specially for $500 the night…the music at the swimming pool was too loud and not great, breakfast was ok…did not have flat water at the restaurant.
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
so beautiful. service was amazing the experience was overwhelmingly fantastic
2021년 4월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
El lugar y concepto son espectaculares.Esta muy descuidado yo fui hace tres años y regrese ahora y me decepcionaron dos cosas la falta de mantenimiento a sus instalaciones, el abandono de algunas áreas que ya no operan y el servicio de cuartos fue muy deficiente. El resto de personal, recepción y choferes excelente.
2021년 7월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 6월에 1박 숙박함