외관

햄프턴 인 이리-사우스 여행 후기

2.5 out of 5
햄프턴 인 이리-사우스
8050 Old Oliver Rd, Erie, PA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 575개" "
평점 8 - 좋아요. 1000개 이용 후기 중 298개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 81개" "
평점 4 - 별로예요. 1000개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 23개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Andie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

bernice

좋아요: 숙박 시설 상태 및 시설
Loved that they gave us a room right across from the elevator as I am unable to walk very far without assistance. The breakfast was great and staff are very kind and friendly
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 1일
Dear Bernice,Thank you for sharing your experience with us! We're delighted you appreciated our thoughtful room assignment and enjoyed our breakfast offerings. It was a pleasure to have you stay with us, and we look forward to welcoming you back to Hampton Inn Erie-South for another comfortable visit!Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice area big spacious room definitely would stay here again
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 24일
Dear Jeffrey,It was a pleasure hosting you at Hampton Inn Erie-South! We're glad our spacious rooms were exactly what you were looking for, and we would be delighted to have you stay with us again during your next trip to the area.Sincerely,Shelly McGranor - Front Desk Manager

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, breakfast was great! Pool was a bit small and needed some repair but was not to trashed up, overall was a very nice and friendly place to stay
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Hello Paul,It was such a pleasure having you as our guest! We are delighted you started your day off right with our delicious breakfast offerings and that you had an enjoyable time overall. Your feedback about the pool will be shared internally for further consideration, as we are always seeking new ways to improve. Thank you for your review, and we hope you return soon!Sincerely,Shelly McGranor - Front Desk Manager

6/10 - 괜찮아요

Carole

2024년 4월에 1박 숙박함

8/10 - 좋아요

robert

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tiffany

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! I wish Expedia would offer discounts like the hotels do for emergence stays though
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Tiffany,Thank you so much for giving us a perfect rating! Exceeding expectations is what we do best, and we are glad you found us to be a great stay. It was a pleasure having you as a guest, and we look forward to welcoming you back. Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

JOSEPH THOMPSON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just fine ☺️
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Hello Joseph,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your recent experience, and we hope to have the pleasure of welcoming you back to Hampton Inn Erie-South again soon.Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Robyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay, great staff clean pool was fun
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Dear Robyn,It is wonderful to know that you had an excellent experience with us! We work hard to meet expectations like yours, and we’re happy to hear our high standards of cleanliness and hospitable team hit the mark for you. Thank you for your kind review and perfect rating, and we hope you return soon!Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Problem-free stay Quality of breakfast was OK, but not quite as good as in the past
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Hello Christopher,It was a pleasure to welcome you back to Hampton Inn Erie-South during your most recent stay. While we're happy you had another enjoyable experience, we're sorry to hear that breakfast fell short of meeting your expectations on this occasion. Your feedback is essential, and we will share your comments internally to address where we could be doing better. Thank you for your positive rating, and we hope to have the opportunity to welcome you back soon.Sincerely,Shelly McGranor - Front Desk Manager

6/10 - 괜찮아요

John

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is clean and the staff were friendly and helpful. Be forewarned though: it is adjacent to the highway and subject to loud highway noise. Also, I selected this hotel because it was marketed as "pet friendly." However, I was charged $80 in pet fees which were not disclosed to me in advance. Ouch!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear John,Thank you for your review and feedback. Our housekeeping team will be pleased you liked our clean and tidy environment. However, we're sorry you noticed outside noise during your stay. We strive to honor requests, so next time you visit, you may wish to request a quieter room on the parking lot side of the building. It's our pleasure to welcome furry family members, and while it's unfortunate there was any misunderstanding, please know you can review our published fees online before making a reservation. We value you as our guest and hope you return in the future. Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well maintained and very cordial staff
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Richard,Thank you so much for choosing to stay with us at Hampton Inn Erie-South. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome and we're proud to have earned your five-star review. We hope to see you again soon, as it was a pleasure having you.Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Gayl

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Employees very nice and breakfast very good
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Hello Gayl,Thank you for choosing Hampton Inn Erie-South and for sharing your lovely five-star review. We understand the importance of having a wonderful staff and a delicious breakfast to start your day off right, so we are thrilled that you were impressed with both. We would be delighted to welcome you back anytime you are in the area.Sincerely,Shelly McGranor - Front Desk Manager

4/10 - 별로예요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds were terrible. So firm that it felt like sleeping on the floor. We tossed and turned every 30 minutes all night trying but failing to get comfortable. Everything else was nice but not worth it if you can't sleep. Also, check out was at 11 not 12 as advised by expedia. They did honor our 12pm checkout.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 12일
Dear Lisa,We appreciate your feedback, and we were happy to honor your later check-out time. However, we apologize for any issues with the beds. We want all our guests to have a restful night's sleep, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 11일
Dear Ian,Thank you for your five-star rating. It was a pleasure hosting you at Hampton Inn Erie-South and we hope to see you again soon.Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Allen B.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tricky turning into the property but otherwise excellent all around
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Hello Allen,Your outstanding review of Hampton Inn Erie-South is greatly appreciated! We're proud to have made your stay excellent. Many thanks for your kind praise and we hope you'll return.Sincerely,Shelly McGranor - Front Desk Manager

2/10 - 너무 별로예요

ANNE

Surprised at check in with $75 pet charge. On Expedia, checked as pet friendly but didnt see any surcharge
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Anne,Thank you for your feedback. We apologize for any confusion about our pet fee. However, this is listed under the Policies and Other Information section and on our website. We want to ensure our guests have all the information needed for their stay prior to arrival, and we regret if you were surprised by this during your visit. Nonetheless, we hope you still enjoyed your room and felt comfortable during your stay. Should you be in the area again, we hope you'll consider coming back to see us.Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Marilyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was good. Comfortable bed and a nice buffet breakfast.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Marilyn,It was a pleasure hosting you at Hampton Inn Erie-South! We're glad our convenient location, comfortable beds, and tasty breakfast impressed you. The next time you're in town, please come see us again.Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Marisol

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was wonderful! From the front desk, maintenance man & custodial employees everyone made us feel safe & welcomed! We will stay again for sure!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Marisol,Thank you for your glowing review of Hampton Inn Erie-South! We're thrilled that our team made your stay memorable and comfortable. Providing our guests with a safe and welcoming environment is always a top priority. We can't wait to welcome you back for another fantastic stay in the future!Sincerely,Shelly McGranor - Front Desk Manager

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was close to shopping and restaurants easy access and clean.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear John,Thank you for sharing your positive feedback! At Hampton Inn Erie-South, providing a clean and convenient experience for our guests is our priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another enjoyable stay!Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Claude

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was spacious clean but a little dark not much lighting in the room, breakfast was great and the staff was outstanding
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 14일
Hello Claude,Thank you for choosing Hampton Inn Erie-South and for sharing your lovely review. We know there's nothing better than a clean, comfortable room and delicious breakfast to start your busy day, so we are thrilled you were impressed. Your kind comments will be shared with the team and we look forward to welcoming you back for another great visit.Sincerely,Shelly McGranor - Front Desk Manager

2/10 - 너무 별로예요

Chris

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Shelly McGranor 님, 2024년 1월 24일
Can you please contact me at the hotel to discuss the issues that you had. I would like to be able to see what can be done to improve future stays.

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
Nice hotel. Very clean. Pool was excellent.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Michelle,We're delighted you enjoyed your stay at Hampton Inn Erie-South! It's great to know that our clean rooms and inviting pool impressed you. If your travels bring you back to the area, please come see us again.Sincerely,Shelly McGranor - Front Desk Manager

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Sang

2024년 1월에 1박 숙박함

8/10 - 좋아요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear James,Thank you so much for choosing to stay with us at Hampton Inn Erie-South. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Chelsea

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff (Jane) was super friendly upon arrival. I locked myself out my room and she was more than happy to assist me getting back in right away. Room was very clean -loved the walk in shower and I’m a stickler when it comes to clean bathrooms and this room exceeded my expectations! Breakfast was great; good options to choose from and buffet had more than most hotels I’ve been to. Across the street from Splash Lagoon. Will totally stay here again!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Hello Chelsea,It was wonderful having you as our guest recently. We are thrilled that you enjoyed so many aspects, from our impeccable accommodations and delicious breakfast offerings to our fabulous location and hospitable team. You can be sure we'll share your compliments with Jane! Thank you for your glowing review, and we look forward to your return.Sincerely,Shelly McGranor - Front Desk Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Demitria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were very clean along with great front desk customer service!
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Hi Demitria,Thank you for choosing Hampton Inn Erie-South. Our team is delighted you received excellent service and enjoyed our clean, comfortable rooms. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable time. Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very warm welcome; all staff very friendly and helpful. Very nice breakfast.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 6일
Dear David,Thank you for your perfect rating. We are glad our team made you feel welcome and found their service friendly. It is even more wonderful to know that you also enjoyed the most important meal of the day with us. Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Paul

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely large room.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Paul,Thank you for your excellent review! We're thrilled you enjoyed your stay at Hampton Inn Erie-South. It was a pleasure to host you, and we look forward to the opportunity to welcome you again.Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay! Clean, friendly and felt safe!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Hi Cheryl,Our goal is to impress everyone who stays with us, so we're happy to hear we succeeded with you! Receiving recognition for our hospitable team, high standards of cleanliness, and secure environment is always appreciated. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another great stay soon!Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’m usually happy with Hampton properties!
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear David,It is an honor to have earned a perfect rating for your stay with us. We are glad that we usually are able to provide you with an experience that makes you happy like we did this time around. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

John

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Wanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was in great condition and the room was clean, spacious and comfortable. The staff was friendly, courteous and professional.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 28일
Dear Wanda, It was such a pleasure to welcome you to Hampton Inn Erie-South! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. Receiving recognition for our well-maintained facility and the high standards of cleanliness we adhere to is always appreciated. Thank you for your kind words, and we look forward to welcoming you back to our lovely property!Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Commom areas are super clean and the front desk and breakfast buffet staff were helpful and welcoming. The breakfast is exceptional with several hot options. Getting to the hotel is a bit tricky especially after a long day driving but its worth the effort. Several restaurants are in walking distance.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 21일
Hi Melissa,What a review! From our entire team, thank you for choosing Hampton Inn Erie-South. We are proud to be recognized for our hospitality and attention to cleanliness, and it's also pleasing that our breakfast made for the perfect start to your days with us. We hope to have the pleasure of serving you again!Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was extremely friendly, breakfast buffet was really good and well maintained
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 19일
Dear John,Thank you for choosing Hampton Inn Erie-South! We're glad our friendly staff and tasty breakfast impressed you, and we look forward to seeing you again soon.Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Marianne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were clean and spacious. Staff was friendly and helpful.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 17일
Dear Marianne,We are honored to have earned a perfect rating for your stay with us. It is wonderful to know that our accommodations were appreciated for their size and cleanliness. We are glad that our team made a positive impact on your stay as well, thanks to their friendliness and helpfulness. Having you as a guest was a pleasure, and we look forward to welcoming you back.

4/10 - 별로예요

Krystina

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

4/10 - 별로예요

William

가족 여행
별로예요: 편의 시설/서비스
We booked 2 double beds and when we arrived there weren't any available. Only option was a eoom with a king bed. We had no choice but to take it. We ask for a discount but was told they couldn't.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Dear William,Guest feedback is always appreciated, as we consider it a valuable learning opportunity. We sincerely appreciate you taking the time to share your experience with us. While our team does their best to accommodate room preferences, we are sorry that your room type was not available on arrival. When booking through a third-party site, room selection is not guaranteed. We apologize for any inconvenience this may have created. Should you be in the area again, we would be grateful for another chance to change your perceptions of our hotel.Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of food options in the immediate area
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 8일
Dear Patricia,It was a pleasure hosting you at Hampton Inn Erie-South! We're glad you enjoyed your stay and that our location worked well for your needs. Should you be in the area again, please come back to see us.Sincerely,Shelly McGranor - Front Desk Manager

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont stay here
The room had no heat. Toilet seat was broken. Mini fridge froze liquids. It was dirty. Staff was not friendly.
2023년 10월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 8일
Hello John,It's disappointing that your time with us fell short of your expectations, and we sincerely apologize for failing to provide you with an outstanding stay. Rest assured, we take your feedback seriously and will use it to help us make improvements where necessary. Please be well, and we hope you'll give us another chance to regain your trust someday. Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Yvonne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 8일
Hello Yvonne,We're so delighted to know that our friendly service was the highlight of your visit and that you had a great time with us overall! Thank you, and we cannot wait to have a chance to host you again soon. Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very cooperative
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 3일
Hello John,We're happy to have won you over with our friendly service at Hampton Inn Erie-South. That's our goal! Thank you for the positive review, and come back soon for another excellent experience. Sincerely,Shelly McGranor - Front Desk Manager

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Night's Sleep Ruined by Miscreants
The hotel and staff were good but my experience was marred by several careless individuals outside in the parking lot who thought it was a good idea to blast their music in their vehicle at the loudest possible volume off and on for a few hours. Even worse, no one from the hotel saw fit to go outside and stop this madness and it affected my sleep (or lack thereof) the rest of the night. Not good. The conduct was rude and annoying and the hotel staff should have put a stop to it. Do better.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 2일
Guest feedback is always appreciated as we consider it a valuable learning opportunity. We sincerely appreciate you taking the time to share your experience with us. Please accept our apologies for not providing you with the restful night's sleep you expected. As a result, we have shared your account of events with our team to ensure it does not happen again in the future. Next time you're in town, please consider giving us another chance to impress you.Sincerely,Shelly McGranor - Front Desk Manager

10/10 - 훌륭해요

Lester 님, Paradise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and helpful.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Dear Lester,Thank you for your five-star review! It's fantastic to know our team made a positive impression on you. Your kind words are motivating, and we're eager to provide another excellent experience on your next visit to Hampton Inn Erie-South!Sincerely,Shelly McGranor - Front Desk Manager