외관

홀리데이 인 익스프레스 & 스위트 플로리다 시티, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1008개 이용 후기 중 284개" "
평점 8 - 좋아요. 1008개 이용 후기 중 382개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 165개" "
평점 4 - 별로예요. 1008개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 82개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

SANGDEOK 님, KOREA

키웨스트와 거리가 좋음
키웨스트 들어가는 입구에 있습니다.

10/10 - 훌륭해요

Phil

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

KASSANDRA

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Room wasn't what we had reserved. Employees couldn't be bothered to help. Not in the best area.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near the Everglades. A few good restaurants and vineyards.
2024년 3월에 2박 숙박함

8/10 - 좋아요

marilyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We've stayed at this property several times, very neat and clean, breakfast is average to good. Only problems were the drive way leading in is very bumpy and in need of repair, which it has been every time we're there, may not be Holiday Inn property. Bathroom sink drained very slowly, a couple of small black bugs in bathroom, both brought to staff's attention, otherwise nice hotel, will plan to stay there again when in the area.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Sade

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room Was Clean Spacious! Staff Was Friendly, Price Friendly Will Definitely be Returning When I’m Going Back
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Carolina 님, fontana

좋아요: 청결 상태
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Margery

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was not too soft. lots of towels. Good breakfast
2024년 2월에 2박 숙박함

8/10 - 좋아요

eric

2024년 2월에 4박 숙박함

8/10 - 좋아요

Edgar

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It doesn't feel like a 200 usd property. Pros: Rooms are big. They have a microwave and minibar where you can heat/chill food. Bath amenities are good (Dove) and they provide you with toothbrush, soap, and other amenities. Cons: The property seems to be old, and the service is not good enough.

10/10 - 훌륭해요

Rosemary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was easy access Check in was seamless Nice breakfast variety in the morning Place was clean
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Audrey

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very odd driveways at parking lot. We arrived in the dark and went round and round.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Zenaida

별로예요: 청결 상태
Not clean tub and toilet
2024년 2월에 1박 숙박함

8/10 - 좋아요

Paulo

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good, decent hotel for a night or two. We made it as a base to get around the Keys before jumping into a cruise in ft lauder. would stay again. no issues, decent breakfast is included.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Tamika

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast was amazing!!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Paul

2024년 2월에 1박 숙박함

8/10 - 좋아요

Marion

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get into. Lots of parking. Breakfast was great. (Glad the oven was fixed)
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth 님, Key West

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Cesar 님, 2024년 1월 29일
Hello Elizabeth, Thank you for your review of your recent stay with us. We will use this review to further improve our service and standards here at Holiday inn Express

8/10 - 좋아요

Laura Patricia

2024년 1월에 1박 숙박함
답변 제공: Cesar 님, 2024년 1월 29일
Thank you for your amazing review Laura! We cannot wait for you to return!

8/10 - 좋아요

Boguslaw

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice people
2024년 1월에 1박 숙박함
답변 제공: Cesar 님, 2024년 2월 5일
HI Boguslaw, Thank you for your kind words and thank you for staying with us!

6/10 - 괜찮아요

Servane

연인과의 여행
좋아요: 편의 시설/서비스
Hôtel bon rapport qualité prix et adapté pour un court séjour à Newport
2024년 1월에 1박 숙박함
답변 제공: Cesar 님, 2024년 2월 5일
Bonjour Servane, Merci pour vos aimables paroles et merci de rester avec nous !

8/10 - 좋아요

Wanda

2024년 1월에 1박 숙박함

8/10 - 좋아요

Kimberly 님, Wesley Chapel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
For a dated hotel, it was maintained and cleaned well. Disappointed that there were no keto friendly items for breakfast sure to equipment failure. Other than that, it was fine.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Kenneth

좋아요: 직원 및 서비스
First floor has a smell. Suggest upper floors
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Rickie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Mike

2024년 1월에 1박 숙박함

4/10 - 별로예요

Ismael Santiago

좋아요: 청결 상태, 직원 및 서비스
Last minute stay. We booked because it said that breakfast was included. Next morning was bad. Just bagels and cream cheese. Not even coffee mugs.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Piyush

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only good thing was convenient location. The hotel was very dirty with misty and moldy smell in the rooms and hallways. The carpets in the room were stained with sticky spots. The towels were stained. Phone was not working. The toilet flush was extremely week. The water flow in the shower had a very low pressure.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenience
2024년 1월에 2박 숙박함

4/10 - 별로예요

Lin

가족 여행
좋아요: 직원 및 서비스
Breakfast is not good:(
2023년 12월에 2박 숙박함

4/10 - 별로예요

TINA

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Natalya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Khiron

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all the receptionists were very friendly and accommodating. I didn't have a lot of requests, however but the little I had was no problem. However, the housekeeping needs improving.
2023년 12월에 5박 숙박함

6/10 - 괜찮아요

Avinash

2023년 12월에 1박 숙박함

4/10 - 별로예요

Jim

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I have stayed at many holiday inn expresses, and know what to expect. The area in general is sketchy, when I arrived there were a couple homeless people sitting on the ground on hotel property, and there was a drunk guy on the third floor sitting with his feet on the glass of the hotel window. During check in the staff was great. I went down for breakfast at 7am the first day (it’s supposed to start at 630), nothing is ready. A girl comes out and has food a few minutes later, eggs (which were fine) and sausage that was overcooked and inedible. The pancake machine was out of batter. I’m not picky with food under the circumstances, I’m expecting gas station quality food. One of my room keys never worked, the second one stopped working at one point and I had to go to the front desk and have it reprogrammed. I was under the impression that all holiday inn expresses were about the same, this place was like a super 8.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Osama 님, Springfield

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Celia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La recepcionista q estuvo a cargo de mi entrada muy amable y servicial
2023년 12월에 1박 숙박함

8/10 - 좋아요

Tanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Hotel staff was very efficient, helpful, and friendly The hotel was quite tired. I understand it is to go through a renovation, it is greatly needed. The day we were there the kitchen was out so no hot breakfast but the attendant in the dining room was excellent.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very clean and comfortable
2023년 11월에 1박 숙박함

8/10 - 좋아요

Lisa

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The breakfast was great with a lot of choices. The room itself was good, however the carpet was disgusting in our room and in the hallways. Otherwise staff was pleasant and the room and bathroom were very clean. One other thing was the bed was very hard, felt like an older kind with the springs still in it. I felt like I was sleeping on the floor, hard.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

manuel

2023년 11월에 2박 숙박함

8/10 - 좋아요

Vervellee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

Randall 님, Guatemala

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Encontramos en el cuarto varias cucarachas
2023년 11월에 3박 숙박함
답변 제공: Maria 님, 2023년 11월 13일
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and frustration caused by the unwelcome presence of roaches during your time with us. Rest assured, we take these concerns seriously and are committed to resolving the issue promptly.We would like to inform you that upon receiving your review, our dedicated pest control team immediately conducted a thorough inspection of the affected areas. Appropriate measures have been taken to eliminate the problem and ensure that it does not recur. We understand the impact this had on your experience, and we deeply regret falling short of your expectations.Despite this unfortunate incident, we do hope that there were other aspects of your stay that met your satisfaction. We truly value your feedback as it allows us to continuously improve and provide a better experience for all guests. Our team is constantly working to maintain the highest standards of cleanliness and comfort, and we appreciate your understanding as we address this specific issue.Should you decide to stay with us again in the future, we would be more than happy to ensure your next visit is nothing short of exceptional. Please feel free to reach out to our management directly, and we will personally oversee your reservation to guarantee a comfortable and hassle-free stay.Once again, we extend our sincerest apologies for the inconvenience caused, and we thank you for providing us with an opportunity to rectify the situation. We genuinely value your patronage and hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,

10/10 - 훌륭해요

Christina 님, Palm Coast

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

8/10 - 좋아요

Gerardo

단체 여행
좋아요: 편의 시설/서비스
Hay que mejorar
2023년 11월에 5박 숙박함
답변 제공: Maria 님, 2023년 11월 13일
freestarflopsAI ChatLoginAI ChatAI Chat is an AI chatbot that writes text. You can use it to write stories, messages, or programming code. You can use the AI chatbot as a virtual tutor in almost any subject.freestarChat HistoryEdit chat historywrite a response to hotel guest that left a review of 4 out of 5.DeleteSave & GoCancelDear valued guest,Thank you for taking the time to share your feedback and for choosing to stay with us at our hotel. We appreciate your review of 4 out of 5, and we are pleased to learn that your overall experience with us was enjoyable.We would like to extend our gratitude for acknowledging the efforts of our team in providing you with a comfortable stay. Our staff takes great pride in delivering exceptional service, and we are thrilled to know that it left a positive impression on you. Rest assured, your kind words will be passed on to them as they will be delighted to hear about your satisfaction.However, we also noticed that there might have been some aspects that prevented us from achieving a perfect rating in your experience. We genuinely value your feedback as it aids us in identifying areas where we can improve our guests' satisfaction further. If you would be kind enough to share any specific suggestions or concerns you may have had during your stay, we would be grateful and eager to address them accordingly.We strive to provide our guests with an exceptional experience and constantly work towards refining our services. Your input will play a vital role in ensuring we meet and exceed your expectations during any future visits. We genuinely appreciate your support and the trust you have placed in us.Thank you once again for your valuable review, and we hope to have the privilege of welcoming you back soon for another pleasant stay.Warmest regards,

8/10 - 좋아요

Jose Aaron Ibañez

단체 여행, 출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mr. Reginaldo from the breakfast buffet is amazing!! incredible human person. congratulations!! The lady from the front desk. don't know her name, but is pregnant. her treat was awful. lack of service, never smiled to any one.
2023년 10월에 4박 숙박함
답변 제공: Maria 님, 2023년 11월 7일
Dear valued guest,Thank you for taking the time to leave a 4-star review of your recent stay with us. We are delighted to hear that you enjoyed the breakfast buffet and our amazing team member, Mr. Reginaldo. We will be sure to pass along your kind words to him.However, we are deeply sorry that your experience with the lady at the front desk fell short of your expectations. We want to offer our sincerest apologies for any inconvenience this may have caused you during your stay.Nonetheless, we will use your feedback to address her concerns and ensure that our front desk team is providing the highest level of service possible.Once again, thank you for choosing to stay with us, and we hope to have the chance to welcome you back in the future.Sincerely,

8/10 - 좋아요

lasalle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Conforme aux photos. Etablissement propre sauf la piscine mais nous étions dans un jour où il était difficile d'y allait.
2023년 11월에 1박 숙박함
답변 제공: Maria 님, 2023년 11월 7일
Dear valued guest,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and are glad to hear you had an enjoyable experience.However, we also understand that there may have been areas where we fell short of your expectations and hope you can provide us with more information on how we can improve our services to ensure an exceptional stay for all our guests.Thank you again for choosing our hotel and we look forward to welcoming you back in the near future.Best regards,

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was disappointed that the hot breakfast wasn't available due to staffing.
2023년 11월에 1박 숙박함
답변 제공: Maria 님, 2023년 11월 7일
Dear valued guest,Thank you for choosing to stay with us and for taking the time to share your feedback. We are sorry to hear that on this particular occasion we fell short of your expectations, and please be assured that we are taking your comments seriously to improve our services.We apologize for the inconvenience caused due to the hot breakfast not being available during your stay. We want to inform you that the oven is currently out of service due to technical issues, and our technician will be here soon to fix it. We understand that this must have been disappointing for you, and we hope you will accept our sincerest apologies for this.Despite this issue, we are pleased to know that your stay with us was otherwise comfortable and enjoyable, and we appreciate your kind words about our hotel. We hope to have the opportunity to welcome you back in the future and to offer you the high standard of service that you deserve.Thank you again for your valuable feedback.Best regards,