외관

익스텐디드 스테이 아메리카 스위트 페어뱅크스 올드 에어포트 웨이 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 765개 이용 후기 중 154개" "
평점 8 - 좋아요. 765개 이용 후기 중 211개" "
평점 6 - 괜찮아요. 765개 이용 후기 중 153개" "
평점 4 - 별로예요. 765개 이용 후기 중 125개" "
평점 2 - 너무 별로예요. 765개 이용 후기 중 122개" "

6.6/10

청결 상태

7.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

출장 여행
2021년 2월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
convenient...
It was a nice staying but difficult to get there a bit.
답변 제공: Manager 님, 2014년 10월 4일
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay overall; however, I am sorry to hear that our hotel was difficult to find. Your feedback will be helpful to us as we continually work to improve our hotel. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

6/10 - 괜찮아요

Kerry

단체 여행
별로예요: 편의 시설/서비스
Breakfast very limited
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Brook

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Sweet Staff and Clean rooms and walking distant from Fred Myers loved staying here
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 28일
Dear Brook, We are delighted you enjoyed your stay at Extended Stay America! Our team takes pride in providing exceptional service, and we are thrilled that you found our staff accommodating. It is wonderful that you appreciated our rooms' cleanliness and our convenient location near Fred Meyer. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience soon!Sincerely,Hotel Management

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
As always I was greeted by the friendly staff
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Raquel

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and rooms clean
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 26일
Dear Raquel, We are delighted that you found our staff friendly and our rooms clean during your stay at Extended Stay America. Our top priority is providing excellent service and a comfortable environment, and we're thrilled that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Sincerely,hotel Management

8/10 - 좋아요

richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was ok, the weather was cold
2024년 3월에 2박 숙박함

8/10 - 좋아요

Christopher

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked they had employees 24 hrs a day to unlock the doors and its pet friendly also cheapest in fairbanks. I didn't like how cold it was in the room and the thin blanket they gave us.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 10일
Dear Christopher, We are delighted to receive your positive review of your stay at Extended Stay America. We are thrilled that you found your stay comfortable and that our staff's friendliness and helpfulness were the highlights of your visit. Our team takes great pride in delivering exceptional service, and your feedback is genuinely appreciated. Thank you for choosing us, and we hope to welcome you back soon!Sincerely,Hotel Management

8/10 - 좋아요

Gerald l

2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Kathy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I called the hotel at 9:30am on March 1st and explained the 10 rooms I reserved needed a late check in. Told it was ok. My team showed up and the hotel had cancelled the rooms and have them away.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 6일
Dear Kathy, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

marion

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The floor were so dirty and no extra blanket in the room
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 29일
Dear Marion, We apologize for the cleanliness issues you encountered during your stay and the lack of an extra blanket in your room. Your comfort and satisfaction are important to us, and we regret any inconvenience caused. Please know that we take your feedback seriously and are working diligently to address these concerns to enhance the quality of our services. If you choose to return, we will ensure a more comfortable and pleasant experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

8/10 - 좋아요

Michael

2024년 2월에 1박 숙박함

8/10 - 좋아요

Gregory

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
You get what you pay for.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 18일
Dear Gregory, Thank you for choosing Extended Stay America! We're delighted to provide great value for your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience with us.Sincerely,Hotel Management

4/10 - 별로예요

Phillip

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함

8/10 - 좋아요

Imelda

출장 여행
좋아요: 숙박 시설 상태 및 시설
Love the kitchenette.Near the airport and Fred Meyer and Starbucks,walkable.Staff accommodating.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 26일
Dear Imelda, Thank you for sharing your experience. It is delightful to know our prime waterfront location, with proximity to restaurants, and other attractions, is perfectly suited to your plans. Moreover, it is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We look forward to having you as our guest again whenever your travels bring you back here. Sincerely, Hotel Management

8/10 - 좋아요

Veronica

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Clark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Snug, safe, and warm.
Safe, quiet, friendly. All around decent, for a fair price. Adequate heating is nice in the cold winter.
2023년 11월에 7박 숙박함

10/10 - 훌륭해요

Qiulin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again
When we first arrive at 10 pm, the front desk were having internet issue and wasn’t able to check us in. It was a little frustrating since we were so tired from a 20 hours flights. But the manager came in and just gave us a room without keeping us waiting after 10 minutes or so. So overall it wasn’t terrible. The room was clean and staffs were friendly. Great location to go out of the town or go shopping.
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 15일
Dear Qiulin, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We apologize for the check-in issue you encountered; however, we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We are also glad that you enjoyed our convenient location and clean accommodations. We hope you will stay with us again the next time you are here.Sincerely,Hotel Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Geran

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

8/10 - 좋아요

Tony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2023년 9월에 2박 숙박함

8/10 - 좋아요

daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was great, but it was a bit annoying that you needed a key card to enter the building. The biggest thing I would add for improvement is to have a water dispenser in the lobby.
2023년 9월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 30일
Dear daniel, We are pleased you chose Extended Stay America for your recent visit. We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire staff. However, we are sorry for the inconvenience caused due to room key. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Garry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable large rooms. Friendly staff
2023년 9월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 23일
Dear Garry, We are delighted you chose to stay with us at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Sincerely,Hotel Management

8/10 - 좋아요

Timo

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room not very clean.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Kimberly

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Ted

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 14일
Dear Ted, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

10/10 - 훌륭해요

Alfredo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for reasonable price
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Dean

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff
Robert the manager plus the staff are very polite and willing to help. The front door now has a security door and that’s great. I’ll stay here anytime. It’s home away from home with a kitchenette plus they provide dishes and pots and pans! No other hotel like this plus Fred Meyer is just a block away.
2023년 9월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 11일
Dear Joe, Thank you so much for your kind words. We are thrilled to hear you had a positive experience with our manager, Robert, and the rest of our staff. We strive to provide excellent service and create a welcoming environment for all our guests, and it's wonderful to hear that we achieved that during your stay. We're glad you appreciated our front door's added security and found the kitchenette and provided utensils useful. Our goal is indeed to create a "home away from home" for our guests, and we're delighted that we were able to do so for you. Your feedback is greatly appreciated and will be shared with the entire team. We look forward to welcoming you back anytime!Sincerely,Hotel Management

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Robert, the concierge and host at check in was quite amazing. Cordial, inviting and welcoming making the entire check in process very user friendly. Thank you Thank you Thank you. Would definitely stay here again. And he does deserve some recognition from you for his hospitality.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Angela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not happy with the hair in the shower, dirty floor.. coffee was way to sour..
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 7일
Dear Angela, Thank you for your feedback. We apologize for any inconvenience caused by our housekeeping staff overlooking certain areas in your room. Additionally, we acknowledge your feedback regarding our coffee, which unfortunately did not meet your expectations. We appreciate you bringing this to our attention so we can address it appropriately. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

10/10 - 훌륭해요

Mikhael

2023년 8월에 14박 숙박함

10/10 - 훌륭해요

Ashley

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

forrest

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cool
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 28일
Dear Guest, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Rohan 님, Killeen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
pool and gym available
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Thomas

출장 여행
좋아요: 객실의 편안함
2023년 7월에 16박 숙박함

2/10 - 너무 별로예요

Cody

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room they put me in smelt like dog pee so bad that I asked to move rooms...after 3 days of asking for a different room...they moved me, this room smelt just as bad. I spent probably 50 bucks on cleaning stuff just to try and make it manageable. Floor was stained, the bed and bedding were terrible....it did have air conditioning tho...ha
2023년 7월에 20박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 4일
Dear Cody, Thank you for your recent stay and your feedback. We are sorry we did not deliver the fresh and clean suite we are known for during your stay. We are passionate about providing our guests with clean accommodations; therefore, we regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management

2/10 - 너무 별로예요

Stephen

가족 여행
별로예요: 청결 상태, 직원 및 서비스
The staff was rude. Complained about customers using Expedia Offered no room service to customers who used Expedia to book their stay. They offered linen but all cleaning was up to the customer
2023년 7월에 6박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 26일
Dear Stephen, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations and the best customer service. Being extended stay Property, we offer to housekeep weekly. However, these services are always available at a nominal fee. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to cleanliness and customer satisfaction very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

10/10 - 훌륭해요

Jeanette A

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The entire staff was so kind and helpful! We absolutely enjoyed our stay because of them and will book with them our next stay!
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 22일
Dear Jeanette, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad you enjoyed your stay and appreciate recognizing the service provided by our associates. Our team works hard to ensure guests enjoy a relaxing and carefree time with us, and we're glad their caring hospitality was the highlight of your stay. Moreover, we are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management

2/10 - 너무 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel refused to allow check in at 2am and said they would call the police if I called the desk again. Nice time to leave people stranded.
답변 제공: Hotel Management 님, 2023년 7월 21일
Dear Timothy, Thank you for your review. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Moreover, we are sorry that our front desk team was not as responsive as they should have been in addressing your concerns. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

10/10 - 훌륭해요

Sharla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location - walkably convenient to groceries (Fred Meyers Safeway) and restaurants; friendly staff; comfortable bed and pillows
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 6박 숙박함

10/10 - 훌륭해요

joe

좋아요: 직원 및 서비스, 객실의 편안함
Ok but front desk needs to mind her own.
It was great but front desk clerk Latoya doesn’t have to asked everyone that walks in for identification and harass visitors during the day or guests who pay good money to stay here. It’s not the Ritz or upscale hotel some people like their privacy and doing this makes the hotel look bad. I had relatives who walked out because of her.
2023년 7월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 18일
Dear joe, Thank you for reviewing your stay at Extended Stay America. We are happy your overall experience was pleasant. However, we are sorry you did not experience one of our staff members at her best. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. A valid ID is always mandatory at the time of checking in, as the safety and security of our guests are of utmost importance to us. We are reviewing with our team to handle such a situation better. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

6/10 - 괜찮아요

Ramon

좋아요: 직원 및 서비스
The staff is amazing, the rooms were not that clean though, it was really hot and there was no AC, the pool was empty.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 16일
Dear Ramon, Thank you for choosing us. We are glad you had a pleasant stay. However, we are sorry for not meeting all your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. Considering our team, please give us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

4/10 - 별로예요

Shannon

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Dora

2023년 7월에 4박 숙박함

6/10 - 괜찮아요

Krystal

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Kelli

가족 여행
좋아요: 직원 및 서비스
2023년 7월에 1박 숙박함

8/10 - 좋아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
hotel was good, pool was not in service, empty.
2023년 6월에 1박 숙박함

8/10 - 좋아요

Wendy

2023년 6월에 2박 숙박함