객실 내 금고, 책상, 노트북 작업 공간, 암막 커튼
예약 가능 여부 확인

수퍼 8 바이 윈덤 페어뷰/하이츠 - 스트리트 루이스 여행 후기

2 out of 5
수퍼 8 바이 윈덤 페어뷰/하이츠 - 스트리트 루이스
45 Ludwig Dr, Fairview Heights, IL

이용 후기

6.8
평점 10 - 훌륭해요. 1000개 이용 후기 중 209개" "
평점 8 - 좋아요. 1000개 이용 후기 중 336개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 208개" "
평점 4 - 별로예요. 1000개 이용 후기 중 125개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 122개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Heather

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Lights & everything else went out
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Heather

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lights & air was out all night had to check out at 9.pm and go somewhere else
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Becky

좋아요: 직원 및 서비스
Outdated
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Heather

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Lights went out , the whole time
2024년 5월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 25일
Dear Heather,We apologize for the inconvenience caused to you.

8/10 - 좋아요

Hida

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
To spend a night, the hotel is alright. The property is kind of old, the staff was nice. The room was comfortable, though some utilities did not work.
2024년 5월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 20일
Dear Hida,Thank you for taking time to share your review with us.

2/10 - 너무 별로예요

Marla

출장 여행
I had blood on sheets , desk guy checked it he did act like he cared. Conventional breakfast was not stick Cold cofffee in carafes and another carafe was empty
2024년 5월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 20일
Dear Marla,We are sorry for inconvenience caused to you.

8/10 - 좋아요

Cynthia

출장 여행
Not bad for a one night stay. Felt safe and it was pretty clean.
2024년 5월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 19일
Dear Cynthia,Thank you for your review. We look forward to seeing you again.

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
change the mattresses the springs bot
2024년 5월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 13일
Dear Jose,Thank you for giving your review. We are sorry to hear that you didn't had a comfortable stay. We will try our best to work on it.

6/10 - 괜찮아요

Dan

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The house keeping was questionable. I've booked this property at least five times because of the proximity to Saint Louis. I should've inspected the room but trust was important. Loose hair all over the bathroom floor but didn't notice until late night. 2nd night, noticed loose items under nightstand. Usually leave a tip but didn't because of aforementioned. Have traveled over 40 years and have always left a tip
2024년 5월에 2박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 13일
Dear Dan,We apologize for the inconvenience caused to you.Guest satisfaction is our highest priority.

2/10 - 너무 별로예요

Delcine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You do not have enough space for me to input, just how much, I was dissatisfied with this property! Checked in on May 2, Checked Out May 3! My sister slept in chair & I unfortunately slept in bed, & received bed bug bites! I see a partial refund was submitted, but I WANT A FULL REFUND!
2024년 5월에 6박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 11일
Dear Delcine,We're sorry for the inconvenience caused to you.

8/10 - 좋아요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 8일
Dear Sean,We're happy that you enjoyed your stay. Thank you for your review.

8/10 - 좋아요

Randy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff here is just amazing! Always so kind!
2024년 4월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 3일
Dear Randy,Thank you for your wonderful review. We really appreciate your stay and we look forward to welcoming you back.

10/10 - 훌륭해요

Carmen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Telly
2024년 4월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 3일
Dear Carmen,Thank you for your kind words. We really appreciate that you had a wonderful experience with us.

10/10 - 훌륭해요

Zipporah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice, and clean.
2024년 4월에 3박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 29일
Dear Zipporah,Thank you for your review and for choosing Super8.We're happy that you enjoyed your stay and looking forward to having you again.

4/10 - 별로예요

Aniuska

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 4월에 6박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 29일
Dear Aniuska,Thank you for your review and we apologize that it didn't met your expectations.

2/10 - 너무 별로예요

Olivia

2024년 4월에 2박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 12일
Dear Olivia,We're sorry for the inconvenience caused to you.

2/10 - 너무 별로예요

Kialah

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Double booked room, dirty room, nasty attitude
2024년 4월에 2박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 26일
Dear Kialah,We apologize for the nconvenience caused to you.

2/10 - 너무 별로예요

Kialah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don’t like anything
2024년 4월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 21일
Dear Kialah,We apologize for the inconvenience caused to you.We regret that we fell short of your expectations.

2/10 - 너무 별로예요

Lindsey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Waited 20’minutes to check in finally left. Hotel was nothing like the pictures. Dirty and felt unsafe
2024년 4월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 20일
Dear Lindsey,We're sorry you were unhappy with your stay. We'll try our best to work on it.

10/10 - 훌륭해요

Shanell

2024년 4월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 5월 8일
Dear Shanell,We're happy that you enjoyed your stay with us. Thank you for your review. We look forward to seeing you again.

8/10 - 좋아요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great clean room inexpensive and central location
2024년 4월에 2박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 12일
Thank you ma'am. We really appreciate it.

4/10 - 별로예요

Jeanie

별로예요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 15일
Dear Jeanie,Thank you for taking the time to share your experience with us. We are sorry to hear that you didn't have a great experience.

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Have stayed here many times. Always nice and clean hotel.
2024년 4월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 12일
Thank You for your kind words about your stay. We are thrilled to hear that you enjoyed your stay .Our staff looks forward to welcoming you back.

8/10 - 좋아요

Jody

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was comfortable and clean.
2024년 3월에 2박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 13일
Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations.

2/10 - 너무 별로예요

Deonna

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place needs to have a health inspector sent here ASAP!! I didn't expect anything but a clean room and that was not the case!! Blood on curtain, white nasty stains on the chair and couch, smelled like bug spray, floor looks like it hadn't ben cleaned in 3 weeks...It was dirt and some white flaky stuff in the bed.. Just horrible I want my money back!! I booked via expedia and not they are avoiding their calls to avoid approving the refund request, per an email I got from expedia... These rooms all need to be demolished and rebuilt its so nasty...The couch was peeling and old.. Avoid this place unless you want to be disgusted because pictures are misleading. Not sure how they are allowed to even be open with rooms this disgusting...I took pictures and shared them with the front desk...Gross Excuse for a hotel...And shame on expedia for having a nasty company on their website with misleading pictures..Remove them off your site and refund your loyal customers especially when they have pictures
2024년 3월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 12일
We are so sorry for the inconvenience caused to you ma'am.

8/10 - 좋아요

Stan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ice clean qyiet
2024년 3월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 16일
Dear Stan,Thank you for your helpful feedback regarding your stay. We look forward to welcoming you again.

6/10 - 괜찮아요

Jordan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Seen a bug
2024년 2월에 2박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 15일
Dear Jordan,We would like to express our apologies that you had a negative experience.

4/10 - 별로예요

Jordan

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was 8 bugs in my room and she put me in a new room that had more bugs! I went to a 3rd room that had one bug but they said I couldnt get a refund.
2024년 2월에 2박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 15일
Dear Jordan,Thank you for bringing this to our attention. We apologize for the inconvenience.

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Super 8 by wyndham 님, 2024년 4월 16일
Dear Matthew,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again.

10/10 - 훌륭해요

Jordan

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I like it.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Paul D

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good property.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Curtis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just Bad Service
I checked-in about 8pm and it went well. In the room, the refrigerator was leaking into the carpet so when i went near it my socks got wet. The chair at the desk had dried up.spills and crusted white stuff on it. Chunks of paint and drywall had been knocked out of several walls. Also, part of the wood finish under the TV and above the desk was hanging loose. I had paid about $65/night for three nights so I wasn't expecting luxury, but I wasn't comfortable sitting in that chair either. And the other issues were messing up my mood. In the morning, after breakfast I told the guy at the front desk that my room was kinda worn down and asked if he had any nicer rooms i could move to. He said i couldn't move (there were less than 20 cars in the parking lot the night before and that morning, so the place was not close to being completely booked) I asked if i could get a different chair bc of the issues with mine. He said that they don't replace furniture. I could remove the chair but I couldn't have another one. So, i asked if i could reduce my stay and check out that day. He said they don't give refunds and I'd have to take it up with the agency i booked with. In the end, Hotels.com said they begged him to refund my two unused days and he agreed. But, I'd have to check out by 11am. It was 10:45am. As i was returning my room key, he said he'd taken care of everything with the agency and thanked me for my stay, as if he'd done me a favor.
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Kizmet

연인과의 여행
좋아요: 직원 및 서비스
The property was just OK for what we paid. The lobby was very old looking so I was nervous about how my room would look. Honestly, it looked better than I thought however, I was not able to get any rest. Someone got the room next to us around 1030, and from 1030 to about 2:30 AM they played the music very loudly, I went to the front desk to complain and he said he would take care of it but he did not because I waited at the door to see if he would. I probably would not stay there again because I don’t like the fact that the situation was not handled .
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Shanell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked this hotel!!!😉👍
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Shameka

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Microwave was disgusting and roaches in the restroom
2024년 1월에 1박 숙박함

4/10 - 별로예요

Natalia

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Amanda

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelled clean upon check in, looked descent in the lobby. Front desk was very nice and accommodating. However the property needs to be updated. The room was half clean and didn't smell but had dead stink bugs in/on the AC/Heat unit when I pulled the curtain back. This is literally a one night stop and sleep. Not made for a long stay.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Alecia

2023년 12월에 3박 숙박함

8/10 - 좋아요

Shawn

좋아요: 청결 상태
2023년 12월에 4박 숙박함

4/10 - 별로예요

Beverly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Adequate for an overnight off the road. No more.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Zac

좋아요: 청결 상태, 직원 및 서비스
Overall good for the price. The ceiling in the bathroom had some slight mold/damage but the room was clean overall
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Johanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean. Everything worked properly. Staff was nice and the hotel was a decent price. Good location to restaurants and shopping. We will stay here again.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room and hotel in general had an odor. Baby roaches in bathroom. Carpet was dirty and missing in sections. Walls were dirty and stained.
2023년 11월에 1박 숙박함

8/10 - 좋아요

SANDI

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Place is run down. Put us in a room with broken tv and no coffee pot. Changed rooms, better but shower head was broken. Room dusty, lot of noise in the hall 1;30am.
2023년 11월에 1박 숙박함

4/10 - 별로예요

larry

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Heat did not work well but staff tried to help. Condition of building going down hill. Some areas covered in brown tape to match paint instead of painting. Room had strange odor. Beds hard and not comfortable. No receipt. Next trip will upgrade to nicer facility. Few choices on cold breakfast bar.
2023년 11월에 1박 숙박함

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Appreciated an area outside I could smoke. Check-in was quick. Carpet in room did not make my socks black. No sign of bedbugs (checked apon entry) Only downside I saw was the mattress liners need to be cleaned that is under the fitter sheets. Overall -good stay for a good rate.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Annette

좋아요: 직원 및 서비스
Not Too Good
Prior to making my reservation, I contacted the property and asked if they had a handicap accessible room because my husband is in a wheelchair. The person I spoke to said yes to go ahead and reserve the room and she would flag it when she received it. When we arrived at our room, the wheelchair barely fit into the room because of furniture placement. The bathroom had room for the wheelchair once you maneuvered into the bathroom. The biggest issue was the tub. Typically a wheelchair accessible bathroom has a walk-in /roll-in shower. I went to the front desk and told the clerk that checked us in that we were supposed to have a handicap room. She said we did. When I brought up the tub, she stated all of the handicap rooms have tubs but they have handicap bars. She was very nice and very apologetic but that didn't help my husband to get a shower. This was our first trip (for one night only) in over 5 years. At this point it was 10pm and we didn't really have any choice but to stay since we were checked in and the room was non-refundable. It wasn't a good experience. As far as my overall review, smoking is supposed to be a certain distance away from doors and an employee propped the door open with a rock while they smoked right outside and the smoke was in the hallways & the butts were on the sidewalk. The breakfast area was "sticky" and not well maintained (especially the waffle machine). We previously stayed here and had good experiences, but not this time.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Velda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함