6/10 - 괜찮아요
Tamara
단체 여행
2025년 11월 2일
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
We are two elderly women who were happy to stay in Carla's Room(s) as guests for 3 nights. We liked the space provided in the Botticelli room with windows you can open for fresh air.
We would however like to point out that the passport uploading procedure is very unclear. We were (atleast) three people who had difficulty understanding the written requirements. This resulted in much stress as it turned out that we had not uploaded our passports the right way. The same had occurred for other guests whom we were so fortunate to meet and get assisted by so that we could acquire the entrance code and keys for us to get in in the evening. Please understand that all the rising digital requirements may be extra challenging for elderly people.
The problem with not understanding the passport uploading procedure correctly meant that we had to walk around Florence with our luggage for many hours. We were quite tired when we finally succeeded in entering the room by evening.
It would be a great help if you write specifically which passport pages to upload instead of "the front of your passport" which is not logical(!)
We also suggest that you contact guests before the day before flying if you discover a problem with the uploading procedure.
We suggest that you leave the metal plate on the ceramic stoves so guests may know how to use pots and pans.
We suggest that you avoid fragranced potpourris and have better cleaning since the guests pay for it.
However, thank you for a nice stay!
Tamara
2025년 10월에 3박 숙박함
