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Novella Apartments

Historic charm awaits just steps from this Downtown home base, where multilingual staff provide expert tour assistance to help travelers plan their perfect day

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Novella Apartments sits in Downtown's heart, offering in-room WiFi and helpful multilingual staff. Travelers appreciate the luggage storage and babysitting services that make exploring easier. Previous guests consistently praise the property's excellent condition.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Kitchen

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About this property

Novella Apartments

  • Inn near Cathedral of Santa Maria del Fiore
  • A short walk from Piazza di Santa Maria Novella and Ponte Vecchio, Novella Apartments has plenty to offer. Guests can connect to free in-room WiFi.
  • Other perks at this inn include:
    • Babysitting (surcharge), multilingual staff, and tour/ticket assistance
    • Luggage storage and smoke-free premises
    • Guest reviews speak highly of the first-rate property condition
  • Room features
  • All guestrooms are individually furnished, and feature comforts such as premium bedding and pillow menus, in addition to perks like laptop-friendly workspaces and air conditioning.
  • Other conveniences in all rooms include:
    • Heating and portable fans
    • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
    • Showers, bidets, and free toiletries
    • 40-inch flat-screen TVs with digital channels
    • Separate sitting areas, separate dining areas, and kitchens

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 15.0 per day
Cribs (infant beds) are available for EUR 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 20.00 per night
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property is professionally cleaned

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Novella Apartments pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Novella Apartments?

Check-in start time: 3 PM; Check-in end time: 7 PM. After-hours check-in is not available.

What time is check-out at Novella Apartments?

Check-out is at 11 AM.

Where is Novella Apartments located?

Located in Historic Centre of Florence, this inn is within a 10-minute walk of Piazza di Santa Maria Novella and Cathedral of Santa Maria del Fiore. Ponte Vecchio and Uffizi Gallery are also within 15 minutes. Unità Tram Stop is only a 5-minute walk and Alamanni - Stazione Santa Maria Novella Tram Stop is 5 minutes.

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Reviews

Reviews

9.0

Wonderful

9.0

Cleanliness

9.2

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 42 out of 72 reviews
Rating 8 - Good. 20 out of 72 reviews
Rating 6 - Okay. 9 out of 72 reviews
Rating 4 - Poor. 1 out of 72 reviews
Rating 2 - Terrible. 0 out of 72 reviews

Reviews

Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Publicano su expedia foto di camere che non corrispondono alla realtà
Stayed 1 night in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

The stay was amazing. Location is great. Although they miscalculated our per person tax. Wasn’t able to give us back the change. We didn’t have time to go to their office located a few blocks from the apartment we stayed at. Overall great. The kitchen is complete with everything you need to cook basic food. There is a fridge and freezer. Could actually bed 6-7 people. Lots of space and has 2 bathrooms for our apartment. Has a nice balcony too.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
在很方便的地點，要去哪裡都是走路10分鐘以內，離車站和超市也很近。。房間很乾淨舒適，還有附咖啡粉和點心。衛浴用品要自備牙膏牙刷。除了浴室真的小間，樓梯真的很陡，附近居民（觀光客？）常常很晚了還很嗨有點吵以外，其他都很棒！Francesco很親切，訊息回覆也很快。是一間很有溫暖氣息的住宿！ 喔對了！百年修道院就在巷子口而已！
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well equipped with everything we needed. Very clean and the hosts were easily contacted should you need to contact them.
Stayed 2 nights in Jan 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

So cold room

House location is good but too much cold inside. Also it is very uncomfortable because there is no adaptor for electric devices.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Ana L I K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente apto, excelente atendimento!
Stayed 3 nights in Dec 2019
Verified

8/10 Good

JIYOUN

Liked: Staff & service, property conditions & facilities, room comfort

산타마리아 노벨라역 주변에 좋은 아파트!

1. 위치는 피렌체 산타마리아 노벨라역과 가까웠으며 주변에 가까운 마트도 있어서 편리했습니다. 2. 시설은 거실과 방이 넓은 편이어서 이용하는데 좋았습니다. (대부분의 도구도 다 갖춰진 상태였습니다) 3. 바닥과 소파 베드 등에 일부 머리카락이 발견되는 등 다소 아쉬움이 있었습니다. 4. 안내해준 직원이 친절하였으며 사전 안내도 상당히 좋았습니다. (사무실과 숙소는 다른 건물)
Stayed 4 nights in Nov 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location conveniently located next to the train and bus stations. Had a power outage and property staff responded very quickly.
Stayed 5 nights in Nov 2019
Verified

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities

Recommended

Pros: good location, space, amenities and self checkin. It was few min walk from major tourist spots, few meters from the train station connecting to the airport. We got an apartment at Via Benedetta 1st floor that comfortly accommodated 3 adults and one baby (1 bedroom, 1 baby cot, 1 sofa/bedroom). It had high ceilings, a indoor terrace and the master bed wouldn't even make any noise when moving. Self checkin was easy with the app, getting the keys one block away. Short distance from Grota di Leo, Arts Inn and 13 Gobi. Cons: few details to be aware Bathroom looked like recently renovated but the shower boxe had a gap and water would leak through it. City tax paid only by cash (might not be the hotel's call though). We could hear the neighbours but that's expected for this type of building in the city center. Being 3 stars, they had a sign in the door asking you to take out your garbage few meters away and no towels were changed during 5 nights stay but I did not bother checking if changing was included upon request.
Stayed 4 nights in Oct 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, good property,good secure apartment
Stayed 4 nights in Sep 2019
Verified

10/10 Excellent

HSIN JU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience.
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort

Who’d stay in a hotel when you can have this?

Run by a lovely team of people who are always on hand to assist. Very convenient to Firenze SMN and the city centre; plenty of eating options. Has 2 balconies, and all the essentials for a lovely stay. The one thing I would say is you have to treat items e.g furniture, toilet flusher etc in the apartment very gently, or they may break. Very reasonably priced for such a spacious apartment. Would have no hesitation returning.
Stayed 5 nights in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent appartment with lot of light and space! Well placed, very close to the station. I would really recommend for family stay.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for relaxing and great location

Location is excellent- very near train station, right on top of bus station for excursions. Very close to sites in Florence. The property felt spacious and homely. Wifi was good (for the kids!). Good amenities inside as well for cooking, clothes washing. We found it a lovely city and surroundings to enjoy and this apartment was a lovely place to return to each day.
Stayed 4 nights in Aug 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

立地最高のアパート

チェックインがアパートとは違う場所なのと、部屋の清掃が滞在中は全く入らないことを除けば素晴らしいホテルです。主要な観光地は徒歩圏内に立地してて、中央駅からもすぐなのでピサにもスムーズに行けます。室内は綺麗で、飲食店もすぐ近くに沢山あります。スタッフはフレンドリーで、快適な滞在になると思います。
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 무척 좋았습니다
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Angele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Nous étions quatre adultes et nous avons eu un appartement avec une chambre et deux divan-lits. Beaucoup de rangements, très propre. Air climatisé fonctionnel. Près de la gare et édifice sécurisé. Lave-linge sur place. Impeccable!
Stayed 3 nights in Jul 2019
Verified

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy and very Happy

It was awsome !! My family love it very much. A+++++++
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente el lugar y el servicio! La ubicación es buenísima.
Stayed 3 nights in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Large family space in Florence.

Large space for families, close to many sites. Staff was very responsive to issues that arose.
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A romantic gem in Florence

This apartment was amazing for us. The bedroom was spacious and the bed was very comfortable, for it was a real queen bed. The kitchen was great as it was well stalked with essentials for us. The location was very romantic and recognizable for us, so we never got lost. I would highly recommend this apartment!
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay at this cute 2 bedroom 2 bathroom apartment. They even had a large bottle of water in the fridge for us and left us a bag of vanilla wafer like cookies. The location was close enough to easily walk to Florence’s most important sites and the train station but was outside of busy night life and was thus quiet for sleeping. It was also a very short walk to a Hertz where we left Florence from to drive off and explore more of Tuscany. We would stay there again!
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅に近く、スタッフも皆さん親切でチェックイン前、後も荷物を預かってもらえて助かりました。設備も十分で快適に過ごせました。
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue muy fácil llegar al departamento, nos estaban esperando, nos mostraron el lugar y nos dieron las explicaciones básicas. El lugar es amplio y cómodo, y muy cercano a las principales atracciones turísticas.
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities
Bien cerca de todo
Stayed 2 nights in Mar 2019