FIrst, the location was excellent. Lots of shopping, restaurants, and coffee shops outside of the front door. The suite itself, was a good size, the balcony was nice to have to sit outside and enjoy a drink, and communication with the host was adequate.
Now the cons (and there are a lot).
The interior was filthy. There was a a distinct odor of mould that originated from the bathtub/shower drain in the middle of the room. To say this suite needs a thorough cleaning would be a significant understatement. The a/c barely worked. The temperatures in Florence were near 40 degrees C, and the room would only cool to 24 degrees. Hot and sticky all the time in the room. Neither television worked or could capture any channels. There were multiple maintenance people attend attempting to fix the televisions, but to no avail. Cords left hanging down from the wall unit. There was no hot water for the first three days. Two maintenance people attended over that period and finally on day 3, the one gentleman was able to get the water working.
We were told that there would be a suite cleaning, towel exchange after 4 days, never occurred. Spoke with the cleaning lady from another suite who told us our suite was not on the list to be cleaned.
This property could be a fantastic property, but requires a significant cleaning, update/upgrade, and renewal. They ended up refunding one night. However, the daily price for the condition of the suite is not worth it.