Thanks a lot for your review! Best Regards

After many years in hotel business, I must admit that I have never come across a situation nearly similar to the one depicted in these guests’ review. At around 11pm these guests rang me up claiming there was a bat in their suite. Saying that I was surprised is a feeble understatement. I immediately took the following actions: - I asked the guests to open all windows for the pretended bat to fly out; - As I noticed the guests were not cooperative and all they could do was shouting, I called for help my assistant in the building (who is not the manager); he does not speak much English and probably this lead to a communication issue; - I made calls to other hotels looking for alternative accommodation, but on Saturday this was not easy – luckily our sister Hotel Centro had a room and whilst of a different standard, it proved to be very useful – the towels there must have been nice, as these guests thought it well to take them away as a compensation souvenir (without any notice). The following morning I went to the suite personally with our building maintainer - we inspected it thoroughly from top to bottom with ladders and torches – no bat was ever found and mainly not even a small organic trace of it. Whatever these guests had seen or felt, it had totally disappeared. The suite has been occupied the whole of the following week without any problems. I would like to stress that it is a pure allegation with no ground whatsoever to say that we organized a scam to charge guests and we are considering pursuing legal action against these guests for this review – in fact, apart from a few minor issues, all of our guests enjoy their stay in our suites and are always happy. To end it up, I think about all this with a mix of bitter and amusing feeling – working in tourism implies coming across some particular happenings and this is probably one of them.

Thank you for your kind review we hope to have you as our guest again.