도킹 스테이션

해들리 리조트 & 마리나 여행 후기

3.5 out of 5
해들리 리조트 & 마리나
82749 Overseas Hwy, Islamorada, FL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 923개 이용 후기 중 396개" "
평점 8 - 좋아요. 923개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 923개 이용 후기 중 112개" "
평점 4 - 별로예요. 923개 이용 후기 중 94개" "
평점 2 - 너무 별로예요. 923개 이용 후기 중 61개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

MaryAnn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room 301 Beautiful view from our balcony. Our room was 2 queen size beds, Small bathroom, dresser with 4 drawers. Boat dock is about $60 a night for boat trailer parking, good dock space for our 17’ boat. Covered parking for our car. There is a great place to sit and chill near the ocean front. A few outdoor games, bicycles for guests, as well as kayaking and paddling boarding. Swimming pool is located in the middle of the property, heated, quiet area. Enjoyed the speakers throughout the property, Great music, not loud, just relaxing.
2024년 5월에 4박 숙박함
답변 제공: Vickaya, Front Desk Agent 님, 2024년 5월 10일
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and we can't wait to welcome you back again soon!

10/10 - 훌륭해요

cyprian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Vickaya, Front Desk Agent 님, 2024년 5월 7일
Thank you for taking the time to share your feedback with us. We truly value all comments, whether they are praise or areas for improvement.We're thrilled to hear that you had a positive experience overall. Your feedback helps us continually refine and enhance our services to better meet the needs of our customers.If there were any specific aspects of your experience that you feel could be improved to elevate your rating to a five-star level, please don't hesitate to let us know. We're committed to providing the best possible experience for all our customers.Thank you again for choosing Hadley. We look forward to serving you again in the future.

8/10 - 좋아요

Derek

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Vickaya, Front Desk Agent 님, 2024년 5월 7일
Thank you for taking the time to share your feedback with us. We truly value all comments, whether they are praise or areas for improvement.We're thrilled to hear that you had a positive experience overall. Your feedback helps us continually refine and enhance our services to better meet the needs of our customers.If there were any specific aspects of your experience that you feel could be improved to elevate your rating to a five-star level, please don't hesitate to let us know. We're committed to providing the best possible experience for all our customers.Thank you again for choosing Hadley. We look forward to serving you again in the future.

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My only complaint was that we did not get any housekeeping in our room.
2024년 5월에 2박 숙박함
답변 제공: Vickaya, Front Desk Agent 님, 2024년 5월 6일
Thank you for your feedback. We appreciate you for writing your review. Your response was shared with the team and we look forward to your next visit.

2/10 - 너무 별로예요

Lexi

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Vickaya, Front Desk Agent 님, 2024년 5월 1일
Thank you for your feedback. We're sorry to hear you didn't fully enjoy your experience. Please feel free to reach out to us directly with any specific concerns you have so we can address them promptly.

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and drama free
2024년 4월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 4월 29일
Thank you for your feedback we take pride in our guest comfort. We hope to welcome you and your family back.

10/10 - 훌륭해요

Yanet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
-
2024년 4월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 29일
Thank you for your feedback we hope to see you and your family soon.

10/10 - 훌륭해요

Anibal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 24일
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and we can't wait to welcome you back again soon!Warm Wishes, Hadley Resort & Marina

8/10 - 좋아요

Timothy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In the heart of Islamorada.
2024년 4월에 3박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 17일
Timothy, Thank you for choosing to stay with us in the heart of Islamorada! We appreciate your feedback and are always striving to improve. If there's anything specific you feel we could do better, please don't hesitate to let us know. We hope to welcome you back for an even better experience in the future!Best Wishes, Hadley Resort & Marina

10/10 - 훌륭해요

Mellia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved this hotel. Our room was in a perfect location
2024년 4월에 2박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 15일
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay and found the location of your room to be perfect. We hope to welcome you back soon for another fantastic experience!Thank you, Hadley Resort & Marina

10/10 - 훌륭해요

Itzia 님, miami

가족 여행
좋아요: 청결 상태
Always exceeding our expectations, unmatched location, the ocean view suite is one of the best in the whole Florida keys
2024년 4월에 2박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 10일
We're so happy to hear that!! Thank you for your continued support, we love having you as part of our Hadley Resort family! We look forward to welcoming you back again soon!Best Wishes, Hadley Resort & Marina

10/10 - 훌륭해요

MARK

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I hate to write this review, but it’s a hidden gem in the Florida Keys. Last-minute booking and was treated amazing ….. Thomas you’re the man … See you soon, my friend.
2024년 4월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 9일
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with us, even with the last-minute booking. Thomas will be delighted to know that he made your stay memorable. We can't wait to welcome you back soon!Best Wishes, Hadley Resort & Marina

8/10 - 좋아요

Krystyna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room and facilities were as expected - decent value for money and no complaints. We only had a 2 night stay but on both days we found the elevator was in a pretty gross state (unfortunately some people find it acceptable to spit wherever they like - not the resorts fault but should have been checked for cleanliness at some point during the day) The breakfast offering was basic but acceptable. However, in spite of cereal being on offer there was no milk available on our first morning. Staff could have gone to a local store to purchase but chose not to so our toddler had to go without. Not great.
2024년 4월에 2박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 8일
Thank you for your feedback. We're glad to hear that you found our room and facilities to be as expected and that you found value in your stay. We apologize for the inconvenience caused by the condition of the elevator. We'll certainly address this with our housekeeping team to ensure cleanliness is maintained throughout the day. Regarding the breakfast experience, we apologize for the oversight with the milk on your first morning. We'll address this with our staff to ensure such situations are handled better in the future. We appreciate your understanding and hope to welcome you back for a more seamless experience.

10/10 - 훌륭해요

Yanet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 9일
Thank you for the glowing review! We're thrilled to hear that you had an excellent experience. We look forward to serving you again soon!

10/10 - 훌륭해요

Giovanna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our family’s second stay and we love the hotel and its relaxing ocean views.
2024년 3월에 2박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 8일
Thank you for your continued support and for choosing our hotel for your family getaways! We're thrilled to hear that you enjoyed the relaxing ocean views during your second stay with us. We look forward to welcoming you back for many more memorable experiences by the sea!!Thank you again,

10/10 - 훌륭해요

Christine M

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was truly fantastic, with a special shout out to Nicole who went above and beyond to ensure everything was up to par! The resort is so beautiful at was a sad morning as we departed but we will be back!
2024년 4월에 4박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 8일
Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience at our resort, and we're especially delighted that Nicole's exceptional service stood out to you. We can't wait to welcome you back for another unforgettable stay!Best Wishes,

10/10 - 훌륭해요

Carol

가족 여행
Beautiful views and the room layout was ideal!
2024년 3월에 4박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 1일
Thank you for the fantastic review! We're thrilled to hear that you enjoyed the beautiful views and found the room layout ideal. We hope you had a wonderful stay and look forward to welcoming you back soon!

10/10 - 훌륭해요

DIANELYS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a very nice weekend, especially with Thomas, a nice person who help us every time. Thanks a Thomas! I recommended the resort, very clean and quiet
2024년 3월에 2박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 1일
Thank you for your wonderful review! We're thrilled to hear that you had a very nice weekend at our resort and that Thomas made your experience even better with his helpfulness. We're glad you found our resort clean and quiet! Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!

10/10 - 훌륭해요

Meredith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely fabulous stay!! The breakfast was quick and delicious that was available. Truly a retro- Florida vibe throughout the whole property. My kids loved every bit of the pier, pool, bikes and the water sports. Thanks for having us we will sure be back!!! Such an at home feel!
2024년 3월에 3박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 1일
Thank you for your glowing review! We're delighted to hear that you had an absolutely fabulous stay and enjoyed our quick and delicious breakfast offerings. It's fantastic to know that your kids loved the pier, pool, bikes, and water sports - we strive to create memorable experiences for our guests of all ages. We can't wait to welcome you back for another wonderful stay! Safe travels until then!

10/10 - 훌륭해요

Troadio

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exelent!
2024년 3월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 1일
Thank you so much for the fantastic review! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

Maria

2024년 3월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 16일
Thank you so much for the glowing review, Maria! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!Best Wishes, Hadley Resort & Marina

2/10 - 너무 별로예요

Jaqueline

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is nothing like it looks online. I saw the property and room and left. After notifying management we also weren’t given a refund so the customer service is equally disappointing. Please choose another hotel in the area as the reviews here do not accurately reflect how this hotel looks.
2024년 3월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 3월 27일
We're truly sorry to hear about your experience. We strive to ensure our guests have a positive stay, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we will address the issues you've raised with our team to improve. We understand the importance of transparency and accuracy in our online representation, and we'll take steps to ensure our listings better reflect the reality of our property. Regarding the refund, we apologize for any inconvenience and will investigate this matter further to ensure our refund policies are applied fairly. We appreciate your comments and hope you'll consider giving us another chance in the future.Best Wishes

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a well kept old-school property with great landscaping, water access and great customer service! Remodeled and updated rooms bring this treasure into today’s standards and our spacious suite was perfect for our family.
2024년 3월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 3월 26일
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our well-kept property, scenic landscaping, water access, and excellent customer service. Our team takes pride in maintaining a balance between old-school charm and modern standards, and we're delighted that our remodeled rooms and spacious suites met your family's needs perfectly. We appreciate your feedback and hope to welcome you back again soon!

6/10 - 괜찮아요

Daniela 님, Weston

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Air conditioning made great noise during the night and front office was unattended for a long period
2024년 3월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 3월 25일
Thank you for your feedback. We apologize for the inconvenience you experienced with the noisy air conditioning and the unattended front office. Rest assured, we are addressing these issues promptly to ensure a more comfortable and efficient stay for all our guests! We appreciate your input and hope to have the opportunity to exceed your expectations in the future!

4/10 - 별로예요

Julie

2024년 3월에 3박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 4월 15일
Thank you for taking the time to provide feedback. We're genuinely sorry to hear that your experience fell short of expectations. If you're open to discussing your concerns further, please don't hesitate to reach out. We're committed to ensuring every customer leaves satisfied.Kind Regards, Hadley Resort & Marina

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and great location.
2024년 3월에 2박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 3월 25일
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our staff and location met your expectations. We hope to welcome you back again soon for another fantastic experience!

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our 2 bedroom room was very large and comfortable for our stay. Our beachfront room had a beautiful view, especially for sunrise! Pool was really nice to enjoy as well. We only stayed overnight but we will definitely plan to stay again soon and for a longer stay!
2024년 3월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 3월 18일
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay in our spacious and comfortable 2-bedroom suite with its beautiful oceanfront view, perfect for catching the sunrise! We're delighted that you also had the chance to relax and enjoy our pool. We can't wait to welcome you back for a longer stay soon!

4/10 - 별로예요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful and friendly. It lists as water front, there is literly room for just 3 chairs on the waters edge, did i metion that you have to walk on rocks to get to the waters edge. No beach area. Or access for swimming in the ocean. The property is very dated. Paper thin walls, could hear the people in the next room as clearly as the people in my room. Yhe main check in and office, were the breakfast and bicycle pick up area is across the street from the main hotel and cottages. The Marina, staff were friendly and helpful. However the jet skiis and boats are very worn, and old.
2024년 3월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 3월 18일
Thank you for sharing your feedback with us. We're glad to hear you found our staff helpful and friendly! We apologize for any disappointment regarding the waterfront access and the condition of our property. Your comments will be shared with our team for improvement. We appreciate your insights and hope to have the opportunity to exceed your expectations in the future!

10/10 - 훌륭해요

Von

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, love the kitchen. And quite! Pool awesome!
2024년 3월에 2박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 3월 14일
Thank you for the glowing 5/5 review! We're thrilled to hear that you found our space clean, enjoyed the kitchen, and appreciated the tranquility. It's fantastic to know that you loved our awesome pool as well! We look forward to welcoming you back for another enjoyable stay.

10/10 - 훌륭해요

Garrett

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only complaint is 8AM breakfast should occur earlier. Great, friendly staff
2024년 3월에 3박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 3월 12일
Thank you for your positive feedback! We're delighted to hear that you found our staff friendly. We appreciate your suggestion regarding the breakfast time and will take it into consideration for future improvements. We hope to welcome you back for another great stay soon!

10/10 - 훌륭해요

Edward 님, Belmar

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Friendly staff. Nice room.
2024년 3월에 3박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 3월 12일
Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff and found the room nice. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can't say enough good things about our stay! We rented a 2 bedroom unit. So spacious, views were breathtaking. Quite, had everything we needed. Breakfast in the morning till 10:30. Check out 11. Thomas manager offered so many suggestions to our questions .
2024년 2월에 3박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 3월 12일
Thank you for your amazing review! We're thrilled to hear that you had such a fantastic stay in our 2-bedroom unit with breathtaking views. It's wonderful that you found the space quiet and well-equipped with everything you needed, and that you enjoyed the breakfast until 10:30. We're delighted that Thomas, our manager, was able to offer helpful suggestions to enhance your experience. We appreciate your kind words and hope to have the pleasure of hosting you again soon for another memorable stay!

10/10 - 훌륭해요

Yigal

출장 여행
좋아요: 숙박 시설 상태 및 시설
The area is great
2024년 2월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 3월 12일
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the area surrounding our property. We hope you had a fantastic stay and look forward to welcoming you back in the future!

8/10 - 좋아요

Helene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice but saw palmatos
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 26일
Thank you for your feedback! We're thrilled that you enjoyed your stay with us! We would like to assure you that we will look into the palmetto issue immediately to prevent any future issues. We look forward to seeing you again soon!Best wishes,

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 2월 22일
Thank you so much for the fantastic 5/5 review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future! If you have any suggestions or feedback, feel free to share. We appreciate your support!

4/10 - 별로예요

PHILIP

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Poor staffing and no one made our rooms up . Got locked out during office hours and no one was available to let us in. Office staff tried to charge additional fees that were not part of the price for the rooms . Definitely a scam!
2024년 2월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 2월 20일
Thank you for bringing these concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We take your feedback seriously and are actively investigating the issues you've raised to ensure they are addressed promptly.We would like to apologize for any miscommunication that was caused by our staff. A full service, in which beds are made and the room is cleaned, is only performed every 3 days. Every other day we only offer a light service, unless you request otherwise. Also, the fees that we attempted to charge you were resort fees, which are applicable and paid by ALL guests staying with us. It includes access to parking, WIFI, continental breakfast, on-site amenities, etc.If you have any additional details or would like to discuss your experience further, please feel free to reach out to our customer service team. We value your feedback and are dedicated to providing a better experience for our guests.Once again, we apologize for any inconvenience caused and appreciate your understanding.Best regards,

10/10 - 훌륭해요

sophie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Visite des Keys
Nous sommes partis en voiture pour faire la route des Keys et coucher au Hadley resort pour éviter de revenir la mène journée.
2024년 2월에 1박 숙박함
답변 제공: Tom 님, 2024년 2월 3일
Thank you!! :) 3

10/10 - 훌륭해요

Thomas

Very well done
2024년 2월에 1박 숙박함
답변 제공: Tom, Front Desk Supervisor 님, 2024년 2월 3일
Glad to hear you enjoyed your stay. See you next time!

8/10 - 좋아요

Lana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and cute. There is road noise since it is close the highway however the air conditioner is very noisy and makes it hard to sleep
2024년 2월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 2월 5일
Dear Lana, Thank you for your feedback! We're delighted to hear you found our property clean and cute! We would also like to apologize for any inconvenience caused by road noise and the air conditioner. We'll address these issues promptly to enhance your future stays! Your input is invaluable, and we appreciate your time in sharing your experience!Thank you!

4/10 - 별로예요

Barbara

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old property. Air conditioner in suite's main room was not cooling. This was a problem in January, but it would be much bigger problem in summer months. Answer to everything when notifying front desk is that they can move you. We get the sense that this is not a NEW problem, but an existing one and repairs have been delayed/ignored. Ice machine not working in tower. Previous reviewers as far as 6 months back had same complaint. Are repairs being ignored? Other problems with room: lack of mirrors - only mirror was in bathroom; slow running bathroom sink drain; no toilet bolt caps; dirty floor; very LOW water pressure; no coffee maker in room yet had coffee cups and pods. Front desk person at check in was not welcoming or friendly. Overall very poor impression of Hadley House. Would not stay there again.
2024년 1월에 1박 숙박함
답변 제공: Tom, Front Desk Supervisor 님, 2024년 2월 6일
We apologize that your stay did not meet yours or our standers. We understand the importance of a fully functional A/C and can confirm this issue was promptly fixed.And we do extend our apologies' about the Ice machine not functioning but unfortunately the expense has not been approved.. In the meantime we're happy to provide guest with ice from our other ice machine on property. .

10/10 - 훌륭해요

Dayanni 님, Miami

2024년 1월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 1월 22일
Thank you so much for the fantastic 5/5 review! We're thrilled to hear that you had a great experience! Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any suggestions or if there's anything else we can do for you, feel free to let us know. We look forward to serving you again in the future!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Leider entsprach das "Resort" absolut nicht unseren Erwartungen punkto Sauberkeit und Umgebung. Auf der Homepage erscheint alles neu und gepflegt, das ist aber leider in Wirklichkeit nicht der Fall. Wir konnten eine neue Unterkunft buchen, da das Hotel kulant war und uns den Preis zurückerstattet hat.
2024년 1월에 2박 숙박함
답변 제공: Tom, Front Desk Supervisor 님, 2024년 2월 6일
I'm sorry we did not meet your standards.We hope to have another chance in the future to provide you with a wonderful stay.

8/10 - 좋아요

Kathryn 님, Jacksonville

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 1월 18일
Thank you so much for taking the time to leave a review!! If there's anything specific that you enjoyed, we would love to hear about it! We hope to see you again soon! :)

2/10 - 너무 별로예요

Aleksandra

2024년 1월에 3박 숙박함
답변 제공: Tom 님, 2024년 2월 19일
Sorry. :(

8/10 - 좋아요

Uta

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Kylie, Front Desk Agent 님, 2024년 1월 18일
Thank you so much for taking the time to leave us a review! If there is anything specific that you enjoyed during your stay at the Hadley Resort, we would love to hear about it! Please come see us again soon!!

10/10 - 훌륭해요

Susana

2024년 1월에 1박 숙박함
답변 제공: Tom 님, 2024년 1월 29일
:D

10/10 - 훌륭해요

Gerta

Very cute hotel.
2024년 1월에 1박 숙박함
답변 제공: Tom, Front Desk Supervisor 님, 2024년 1월 11일
Thank you Gerta! :)

6/10 - 괜찮아요

Laura

가족 여행
We couldn’t open our door when we first got there. We had to call the front desk to come out and change our keys. Everything was good. Nothing exceptional. Would have liked coffee available earlier like 7 am in the lobby. They told us to go to Starbucks. Also had to pay a resort fee when we stayed less than 12 hours. Never had time to use resort.
2023년 12월에 1박 숙박함
답변 제공: Tom, Front Desk Supervisor 님, 2024년 1월 5일
Dear Laura,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with the door keys upon arrival. It's disappointing to hear that the initial issue marred the beginning of your stay. At Hadley Resort and Marina, we understand that our guests may want to make the most of their time with us, and for this reason, we extend the privilege of using our amenities until the end of the day of your check-out. We want your experience with us to be as enjoyable as possible, even beyond your actual check-out time.We hope that, despite the initial hiccup, you were able to find some enjoyment during your stay. If your travels bring you back to Hadley Resort and Marina, we would love the opportunity to provide you with a more seamless and enjoyable experience.Thank you for choosing to stay with us.

6/10 - 괜찮아요

Milind

가족 여행
It was an average room compared to the stays we had in previous hotels, but had 2 queen beds that we wanted after a long journey. Staff was friendly and location was great.
2023년 12월에 2박 숙박함
답변 제공: Tom, Front Desk Supervisor 님, 2024년 1월 1일
Dear Milind,Thank you for taking the time to share your feedback with us. We appreciate your honest review, and we're pleased to hear that our friendly staff and convenient location were positive aspects of your stay.We hope that despite the average room experience, you were able to enjoy your time in the area. If your travels bring you back to Hadley Resort and Marina, we would welcome the opportunity to host you again and deliver an even better experience.

2/10 - 너무 별로예요

HINA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad service
We stayed 2 nights. Master bedroom bed was making squeaky noise, because of that we couldn't sleep all night. Complaint about it and they did nothing. Both night were horrible. NOT worth the price. I was told that nothing can be done.
2023년 12월에 2박 숙박함
답변 제공: Tom 님, 2023년 12월 31일
Dear Hina,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the squeaky bed during your stay. Our team takes guest concerns seriously, and we appreciate your patience as we work to address this issue.Upon receiving your complaint, we promptly dispatched a team member to inspect the bed. Unfortunately, after a thorough assessment, it was determined that a replacement is necessary to resolve the squeaking noise. Please accept our apologies for any frustration this may have caused.To ensure your future stays are more comfortable, we have initiated the process to order a new bed for the room you occupied. We genuinely value your feedback, and it helps us make necessary improvements.As a gesture of goodwill, we would like to offer you a discounted rate on your next stay with us. We hope to have the pleasure of welcoming you back and providing an enhanced experience.Once again, we apologize for any inconvenience, and we appreciate your understanding.Best regards,Tom RFront Desk SupervisorHadley Resort and Marina