โThe condition of the hotel was okay. However, the employee's work ability was poor. I reserved a room with two beds in one room. However, the room assigned was one bed in one room. I thought it was a mistake by the staff and checked again, but I was told an absurd excuse that the hotel does not have two beds in one room. With the help of the online reservation manager, Fortunately, I changed rooms. Then, I couldn't rest for over 3 hours. I will never use this hotel or any Hyatt affiliate again.โ
โCheck in was below average. Did not feel welcomed at all. No eye contact. No greetings. I did not even want to check the lady's name. If someone like that stays in this hotel, your NPS will never make it. However, breakfast was ok. The only thing great was the guy who was cleaning up the tables for the breakfast hours. Hardworking and doing his job the best way possible. I wouldn't want to come back. โ
โI enjoyed my stay! The soaking tub was a relaxing highlight, and the room size was excellentโvery spacious. The floor-to-ceiling windows offered a stunning view of the pool, enhancing the peaceful ambiance. Would stay again!โ
โThe host is very friendly and helpful. Parking is very easy and it is close to downtown by car. If you order breakfast in advance, they make it right there for you. It is delicious and the coffee is also very good. The bathroom is shared, but it is clean and not too crowded. It is an old house, so on cold days like January 2025, the temperature cannot be raised enough, so it is a little cold, but if it is the average temperature in Florida, it should be fine.โ
โI also work in hospitality and was very impressed with this hotel. All the experience was amazing, from the food in the restaurant to the staff members. The valet guys and the front desk were very helpful and nice all the time. Specially Claudia and Theo from the restaurant. Great food recommendations and a really nice chat with Theo. Your team is amazing! โ
