Staff were very polite and accommodating. I needed an iron and iron board and they got one for me very quickly. Loved the location.
Meena
2025๋ 7์์ 2๋ฐ ์๋ฐํจ
10/10
I would like to highly recommend the rooms, and I found the fan in the room to be a wonderful addition. The room was clean, spacious, and featured a comfortable bed and sofa, along with a large television. It provided everything necessary for a truly pleasant stay. Thank you very much.
Adriana
2025๋ 7์์ 1๋ฐ ์๋ฐํจ
6/10
The cleanliness wasn't to a high standard and the building was tired and the repairs or replacement sections (new and old) didnt mix.
The bar areas were modern, clean and friendly staff although there appeared to be young inexperienced staff in the restaurant that needed a shake up.
We felt our beds could have been cleaner and questionable whether the bed linen had been changed.
Nicholas
2025๋ 7์์ 1๋ฐ ์๋ฐํจ
6/10
Okay for a one night stay.
Bathroom had a mouldy smell
Staff was not unpleasant not pleasant neither
Room was ok
The cream in the bathroom was off.
They have a very small park which is always full as they donโt check who parks there.
Maria
2025๋ 7์์ 1๋ฐ ์๋ฐํจ
6/10
John
2025๋ 6์์ 2๋ฐ ์๋ฐํจ
10/10
Lovely hotel. Very comfortable
Tamsin
2025๋ 5์์ 1๋ฐ ์๋ฐํจ
8/10
This is a lovely hotel with everything you need. Great for a short stay in Folkestone. Rooms are clean and tidy, a delicious breakfast is on offer and the staff are friendly.
Just wish we could have checked in before 3pm.
Francesca
2025๋ 6์์ 1๋ฐ ์๋ฐํจ
10/10
Unique
Shelly
2025๋ 6์์ 1๋ฐ ์๋ฐํจ
10/10
Carol
2025๋ 6์์ 3๋ฐ ์๋ฐํจ
10/10
We booked this hotel because it has parking out the front of the building, but it is on a first come first Parking. However, I was disappointed to see someone had parked in the disabled bay without a disabled badge on display therefore I was unable to use the bay with my badge. I was most upset. The hotel had no plans in place or initiative to find out who had parked their car in that bay whether it was a hotel guest or as they said, it could be someone off the street. I was disappointed a hotel would allow this to happen they said this often happens on a regular basis. But everything elsewas superb.
Caron
2025๋ 6์์ 1๋ฐ ์๋ฐํจ
10/10
Lovely hotel in a great location for exploring Folkestone. We upgraded to a superior double room which was very spacious as was the en-suite. Very tastefully decorated, comfortable king sized bed. Partial sea view. The staff were all very helpful and friendly and we look forward to a return visit.
BARRY
2025๋ 6์์ 1๋ฐ ์๋ฐํจ
10/10
I had a perfect lovely waterfront view, from my room, birds and flowers. And the bartender Oleski was courteous and friendly. Could not want for more pleasant stay. Would definitely recommend.
Kishori
2025๋ 6์์ 1๋ฐ ์๋ฐํจ
10/10
Anthony Hannington
2025๋ 6์์ 1๋ฐ ์๋ฐํจ
6/10
It was ok, room small and very warm, pigeons kept sitting on ledge outside as the deterrents (spikes) were incomplete and were noisy which meant opening window wasnโt at all great. Decent location and staff friendly though
Paul
2025๋ 6์์ 1๋ฐ ์๋ฐํจ
8/10
Lovely hotel in a great location, lovely bar area as well
stephen
2025๋ 5์์ 1๋ฐ ์๋ฐํจ
10/10
Kwongfat
2025๋ 5์์ 2๋ฐ ์๋ฐํจ
8/10
Judy
2025๋ 5์์ 1๋ฐ ์๋ฐํจ
10/10
Only issue with this hotel is the parking is very restrictive staff are lovely and hotel very clean had dinner in the bar which was good and breakfast was nice
lucy
2025๋ 5์์ 1๋ฐ ์๋ฐํจ
10/10
Great as always
siobhan
2025๋ 5์์ 3๋ฐ ์๋ฐํจ
10/10
A wonderful comfortable stay - we were upgraded too!!!
We loved the facility - warm and welcoming, clean and beautiful, did not lack anything
We will choose Best Western everywhere we go!!
Sunitha
2025๋ 5์์ 1๋ฐ ์๋ฐํจ
2/10
NOT DISABLED FRIENDLY. Do not stay if you can't walk up 10 steps. Rude staff when you ask for the locked disabled door to be opened leaving the hotel and returning.