2/10 - 너무 별로예요
Merranda
아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
2024년 5월 28일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel and staff was the WORST experience I've ever had! The hotel advertised a hot tub ( big reason we chose and booked) and was verified when we called to ask about pet policy. Then was informed at check it was not available. Then was immediately verbally assaulted by a staff member after being checked in and heading to the elevator. Calling a customer a derogatory name while your on duty is not professional or curtious. Then being told by front desk thats just how she is. That response explains the whole horrible experience and attitude of the establishment. We traveled over 1000 miles to visit family for a couple days and when they came to the hotel so we could figure out our plans we were informed that we were not aloud to have visitors and was told to leave the property if we didn't like the policies. We spent less then an hour at this hotel. Has an absolutely horrible new owner and buissness person.
The Holiday inn has a fantastic hot tub and is a great place to relax and sleep after a very long trip and horrible experience. Great service, staff and facilities.
If you plan on visiting family in Fort Dodge. I highly recommend the Starlight Best Western. They are very open and informative on policies and family visitors. Fantastic people and guest services!
Merranda
2024년 5월에 1박 숙박함