실내 수영장
예약 가능 여부 확인

윈덤 포트 스미스 시티 센터 여행 후기

4 out of 5
윈덤 포트 스미스 시티 센터
700 Rogers Ave, Fort Smith, AR

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 521개" "
평점 8 - 좋아요. 1001개 이용 후기 중 282개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 99개" "
평점 4 - 별로예요. 1001개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 43개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Kaylyn

2024년 2월에 1박 숙박함
답변 제공: Amy 님, 2024년 4월 24일
Thank you for taking the time to submit a review. We sincerely appreciate your feedback.

10/10 - 훌륭해요

Donny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place
2024년 4월에 1박 숙박함
답변 제공: Amy 님, 2024년 4월 22일
Thank you for taking the time to submit a review! We appreciate your feedback, and look forward to serving you in the future!

6/10 - 괜찮아요

Justine

별로예요: 직원 및 서비스
Front desk not present or friendly at check in.
2024년 4월에 1박 숙박함
답변 제공: Amy 님, 2024년 4월 19일
Thank you for taking the time to submit a review. I apologize for the issues that occurred at check in.. I will share your comments with the team to be addressed directly, and to ensure there are no future occurrences. We sincerely appreciate your feedback. Thank you again for your time. We look forward to serving you in the future.

8/10 - 좋아요

Kiesha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was super nice! It was difficult to get to coming in from Little Rock area, but easy to get out going to Oklahoma the next day.
2024년 4월에 1박 숙박함
답변 제공: Amy 님, 2024년 4월 16일
Thank you for taking the time to submit a review! I am so pleased to hear you enjoyed your stay with us. We sincerely appreciate your feedback, and look forward to serving you in the future.

8/10 - 좋아요

Anthony 님, Spiro

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking sucks
2024년 4월에 1박 숙박함
답변 제공: Amy 님, 2024년 4월 15일
Thank you for taking the time to submit a review. We appreciate your feedback.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Amy 님, 2024년 4월 15일
Thank you for taking the time to submit a review. We appreciate your feedback!

10/10 - 훌륭해요

Allizeigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2nd time staying here it’s awesome!
2024년 4월에 2박 숙박함
답변 제공: Amy 님, 2024년 4월 8일
Thank you for taking the time to submit a review! I am so pleased to hear you enjoyed your stay with us. We sincerely appreciate your feedback, and look forward to serving you in the future!

10/10 - 훌륭해요

Talukdar 님, Little Rock

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient
2024년 3월에 2박 숙박함
답변 제공: Amy 님, 2024년 4월 6일
Thank you for taking the time to submit a review! I am so pleased to hear you enjoyed your stay with us! We sincerely appreciate your feedback, and look forward to serving you in the future!

10/10 - 훌륭해요

Rachel

2024년 3월에 1박 숙박함
답변 제공: Amy 님, 2024년 4월 22일
Thank you for taking the time to submit a review! We appreciate your feedback, and look forward to serving you in the future!

10/10 - 훌륭해요

Cathy

2024년 3월에 1박 숙박함
답변 제공: Amy 님, 2024년 4월 19일
Thank you for taking the time to submit a review. I am so pleased to hear you enjoyed your stay with us! We appreciate your feedback, and look forward to serving you in the future!

8/10 - 좋아요

Robin

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2024년 3월에 1박 숙박함
답변 제공: Amy 님, 2024년 3월 31일
Thank you for taking the time to submit a review! It is always a pleasure to receive positive feedback. We sincerely appreciate your feedback, and look forward to serving you again in the future!

8/10 - 좋아요

Alexander

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Amy 님, 2024년 3월 31일
Thank you for taking the time to submit a review! We appreciate your feedback!

10/10 - 훌륭해요

Dawn

2024년 3월에 1박 숙박함
답변 제공: Amy 님, 2024년 4월 15일
Thank you for taking the time to submit a review. We appreciate your feedback!

10/10 - 훌륭해요

Valarie

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean, the shower was hot, bedding was soft and clean, and the staff was very accommodating! Would stay again.
2024년 3월에 2박 숙박함
답변 제공: Amy 님, 2024년 3월 23일
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 - 너무 별로예요

John

별로예요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Amy 님, 2024년 3월 23일
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

willa

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
i loved the gym and pool and the waterfall and lounge area it was all very nice and clean and quiet. definitely recommended. i didn’t like how the rooms didn’t come with a mini fridge unless it was a suite.
2024년 3월에 3박 숙박함
답변 제공: Amy 님, 2024년 3월 23일
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 - 훌륭해요

Valarie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff, easy to find, and close to lots of shopping and eating establishments.
2024년 3월에 2박 숙박함
답변 제공: Amy 님, 2024년 3월 12일
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 - 훌륭해요

Sigmund

2024년 3월에 3박 숙박함
답변 제공: Amy 님, 2024년 3월 31일
Thank you for taking the time to submit a review. I am so happy to hear you enjoyed your stay with us! We appreciate your feedback and look forward to serving you again in the future!

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel is beautiful and well situated downtown. I could tell the staff was interested in my comfort.
2024년 3월에 3박 숙박함
답변 제공: Amy 님, 2024년 3월 12일
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 - 괜찮아요

Chris

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The staff was outstanding and always provided a pleasant experience when I interacted with them. The customer service provided at the restaurant/bar was top notch. Unfortunately during my week long stay, a couple of distractors soured my experience: A roach was found in the main living area of my room. To the hotel's credit, I was promptly switched to another room and worked to rectify the situation. Lastly, for a period of two days, the hotel had issues with the fire alarm and that negatively impacted my ability to sleep and get proper rest.
2024년 2월에 6박 숙박함
답변 제공: Amy 님, 2024년 3월 12일
Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 - 별로예요

Nick

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Fire alarm went off 6 times between midnight and 7 am had to evacuate and the fire department never even showed up. Power surged multiple times
2024년 3월에 2박 숙박함
답변 제공: Amy 님, 2024년 3월 4일
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Maggie 님, Melbourne

출장 여행
좋아요: 편의 시설/서비스
The bed was comfy and it had several amenities. I’m sure this was just a system issue, but the fire alarm went off four different times. I would stay again because of the location.
2024년 2월에 1박 숙박함
답변 제공: Amy 님, 2024년 3월 2일
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 - 좋아요

Cynthia

2024년 2월에 2박 숙박함
답변 제공: Amy 님, 2024년 3월 2일
Thank you for taking the time to submit a review! We appreciate your feedback.

10/10 - 훌륭해요

Judi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the style of this older hotel downtown. It has an onsite restaurant in the atrium which was spacious as well as a full bar. The focal point of the atrium was the cascading water feature on the outside of the scenic elevators. The room was spacious and clean. The bed was very comfortable. The king room featured a brand new walk in shower which was nice. Would stay there again if attending an event downtown. Price was reasonable. Had to wait about 15 minutes for the receptionist to show up when i first checked in around 4:00 p.m.
2024년 2월에 1박 숙박함
답변 제공: Amy 님, 2024년 2월 24일
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 - 괜찮아요

Belinda 님, Mt Pleasant

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When I stepped into the elevator is was dirty. Glass was not clean, finger prints everywhere and just not what I expect from a Wyndham hotel. My room smelled musty and when I pulled the curtain back there had been an obvious water leak with Black mold. I told the front desk and asked for a different room. I was immediately given a new room. When I arrived in my new room it looked like my 10 year old son made the bed. The hotel is older but it doesn’t mean you can’t wipe the scoff marks off the door or hallway walls. Take some pride in your establishment.
2024년 2월에 1박 숙박함
답변 제공: Amy 님, 2024년 2월 21일
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Amy 님, 2024년 2월 20일
Thank you for taking the time to submit a review. We appreciate your feedback!

8/10 - 좋아요

Rikki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was so friendly. The hotel was nice and quiet my only 2 dislikes it that 1. The hotel smells a little like mildew which i suspect is because of the waterfall. And 2. One i pulled the night stand out to plug in my charger wverything behind it was caked in an inch of dust.
2024년 2월에 1박 숙박함
답변 제공: Amy 님, 2024년 2월 19일
Thank you for taking the time to submit a review! I have shared your comments and concerns with the team to be addressed directly. We sincerely appreciate your feedback.

6/10 - 괜찮아요

Douglas

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Loved the atmosphere and uniqueness of the hotel. Staff personnel were pleasant and helpful. Food was good at the in-house restaurant but somewhat expensive and restrictive in portions. Parking was somewhat limited and required to park across the street in a municipal parking facility, making it inconvenient to transport kids/baggage back to the hotel (solution: leave family luggage at hotel first before parking across street). My bad that I did not read the entire website write-up on amenities ... but there are no microwaves or refrigerators in the rooms, and no complimentary breakfast. Hotel is located in heart of old downtown with little in the way of shops/restaurants nearby. It was a nice experience and different from hotel stays in the past ... but would not recommend it for the average traveler.
2024년 2월에 1박 숙박함
답변 제공: Amy 님, 2024년 2월 19일
Thank you for taking the time to submit a review! I have shared your comments and concerns with the team to be addressed directly. We sincerely appreciate your feedback.

10/10 - 훌륭해요

Steve

2024년 2월에 1박 숙박함
답변 제공: Amy 님, 2024년 3월 23일
Dear Guest,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. It is always a pleasure to receive positive feedback.Here at Wyndham Hotels and Resorts, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 - 훌륭해요

Jennifer

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Amy 님, 2024년 2월 12일
Thank you for taking the time to submit a review. We appreciate your feedback!

2/10 - 너무 별로예요

Mary

가족 여행
별로예요: 편의 시설/서비스
The design of all floors open to bar/dining/seating areas below cause the noise levels to be out of control. You cannot sleep with loud laughing and talking below. It isn’t mufffled sounds; it literally sound like someone is screaming right out your door. There are also no amenities in the room such as fridge and microwave. Very poor design and sleep. Will never stay here again.
2024년 2월에 2박 숙박함
답변 제공: Amy 님, 2024년 2월 7일
Dear Mary,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Josh

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Check in was a disaster! Clerk had me standing at least 15 mins while the line got longer behind me. Had to run my card 3 times. Apparently the paid deposits weren’t in the system yet at 9pm. Ridiculous customer service. Rooms are dated, not enough parking, and over priced for what you get.
2024년 2월에 1박 숙박함
답변 제공: Amy 님, 2024년 2월 3일
Dear Josh,Thank you for taking the time to tell us about your experience at Wyndham Fort Smith City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Hotels and Resorts, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Amy EppersonFront Office SupervisorWyndham Fort Smith City Center

6/10 - 괜찮아요

Crystal

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We were in Ft Smith for a cheer competition. It was convenient being connected to the convention center. However breakfast wasn’t included, which was fine but food was not good. The hotel knew how booked this hotel was due to competition but only had two staff members working restaurant. No clean plates to start. Food was just okay. Had to wait on food and drinks. Way below par for the price. Those two workers ran their feet off and just couldn’t keep up. You can do better Wyndam.
2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 20일
Thank you for taking the time to submit a review. I apologize for the issues you experienced during your stay. I have shared your comments with the team to ensure there are no future occurrences.We sincerely appreciate your feedback.Thank you again for your time.We hope you give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Victor Manuel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
pleasant stay.
2024년 1월에 2박 숙박함
답변 제공: Amy 님, 2024년 1월 20일
Thank you for taking the time to submit a review! We appreciate your feedback.

4/10 - 별로예요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 20일
Thank you for taking the time to submit a review. We sincerely appreciate your feedback.

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 20일
Thank you for taking the time to submit a review! We appreciate your feedback.

10/10 - 훌륭해요

Amy

2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 15일
Thank you for taking the time to submit a review! We appreciate your feedback.

10/10 - 훌륭해요

Noel 님, Albuquerque

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
…
2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 10일
Thank you for taking the time to submit a review. We appreciate your feedback!

8/10 - 좋아요

Janina

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed one night here during a road trip across Arkansas. The room was comfortable and the hotel convenient for everything we needed in Fort Smith - National Park, dinner and breakfast. One point to note was that there was no-one staffing the check in desk around 5pm when we arrived and we waited several minutes before anyone showed up.
2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 9일
Thank you for taking the time to submit a review! We sincerely appreciate your feedback.

8/10 - 좋아요

christeen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Amy 님, 2024년 1월 9일
Thank you for taking the time to submit a review! We appreciate your feedback.

10/10 - 훌륭해요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fall into comfort
Amazing hotel with exceptional customer service. They served meals and had room service. In the morning they have a breakfast buffet which is free to their guests. Love the waterfall ambience in the main area. We will not hesitate to come again.
2023년 12월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 8일
Thank you for taking the time to submit a review! I am so happy to hear you enjoyed your stay with us! We sincerely appreciate your feedback.

10/10 - 훌륭해요

SUSAN 님, WINCHESTER

반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 7일
Thank you for taking the time to submit a review. We appreciate your feedback!

2/10 - 너무 별로예요

James

2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 8일
Thank you for taking the time to submit a review. We sincerely appreciate your feedback.

10/10 - 훌륭해요

Patsy

2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 8일
Thank you for taking the time to submit a review! We appreciate your feedback!

8/10 - 좋아요

Danny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Bad beds
The bed was the most uncomfortable bed I’ve ever slept in. Everything else was otherwise excellent
2024년 1월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 7일
Thank you for taking the time to submit a review. We appreciate your feedback!

10/10 - 훌륭해요

robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 7일
Thank you for taking the time to submit a review. We appreciate your feedback!

10/10 - 훌륭해요

Spring

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
If you stay more then one night youll have to call and ask for new towels
2023년 12월에 2박 숙박함
답변 제공: Amy 님, 2024년 1월 7일
Thank you for taking the time to submit a review. We appreciate your feedback!

10/10 - 훌륭해요

Gayle

2023년 12월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 3일
Thank you for taking the time to submit a review! We appreciate your feedback.

10/10 - 훌륭해요

RaShonda 님, McAlester

2023년 12월에 1박 숙박함
답변 제공: Amy 님, 2024년 1월 3일
Thank you for taking the time to submit a review. We appreciate your feedback!

8/10 - 좋아요

Cady

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Amy 님, 2024년 1월 3일
Thank you for taking the time to submit a review! We appreciate your feedback!