Dear Pedro, We apologize for any inconvenience caused by our deposit policy requiring cash. We understand that this can be unexpected, and we will review our policies to ensure they are communicated clearly to our guests. We hope this did not detract from your overall experience, and we hope to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management

Dear Michael, We sincerely apologize for the inconvenience you experienced during your recent stay. The comfort and safety of our guests are paramount, and it's disheartening to learn that an issue with the bed disrupted your rest. We will share your comments with our maintenance team so they can fix this immediately. Additionally, your feedback regarding the parking lot activity is concerning, and we will address this matter promptly to ensure a more secure environment for our guests. We appreciate your loyalty and would love the opportunity to restore your faith in our accommodations.Sincerely,Hotel Management

Dear Martin, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Christine, Thank you for taking the time to provide feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the inconvenience caused by amenities, cleanliness issues, and any disturbances caused by the noise from other guests. Providing a comfortable and peaceful environment for our guests is our utmost priority, and it's disheartening to learn that we fell short of meeting your expectations. Additionally, we follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, your room will be professionally inspected as a precaution. Thank you again for bringing this to our attention, and we hope you will consider giving us another opportunity to host you in the future. Sincerely,Hotel Management

Dear Edward, Thank you for sharing your feedback on your recent stay. We apologize for any inconvenience you encountered during check-in. Your comments regarding the property's condition are duly noted, and we are committed to making improvements to meet our guests' expectations. Your comfort and satisfaction are paramount to us, and we appreciate your understanding as we strive to enhance your experience. We hope to provide you with a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Thank you, Gregory, for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted!

Dear Shantea, Thank you for taking the time to review your stay with us. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates, as providing a clean environment for our guests is one of our top priorities. We are committed to restoring your confidence in our hotel and hope to welcome you back soon.Sincerely,Hotel Management

Dear Ruby, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we apologize for the disruption to your stay caused by the noise disturbance from inconsiderate neighbors. Your concerns have been shared with our team, and we will take necessary measures to ensure such inconveniences don't happen again. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Brittany, We deeply regret the challenges you encountered during your recent stay, and we sincerely apologize for the inconvenience caused. Your feedback is invaluable as it highlights areas for improvement. Rest assured, we will address these concerns internally to enhance our service standards. Regarding the deposit hold, we understand your frustration and want to reassure you that this is a standard practice. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property. Your feedback is invaluable, and we appreciate your patience. If your travels bring you back to the area, we hope for an opportunity to provide you with a more positive experience.Sincerely,Hotel Management

Dear Lisa, We apologize for the disappointing experience with our staff and cleanliness during your stay. Our top priorities are providing courteous service and maintaining cleanliness, and we regret falling short of your expectations. Your feedback will be addressed with our team to ensure improvements are made. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these issues to our attention.Sincerely,Hotel Management

Dear Rebecca, We apologize for falling short of your expectations during your recent stay. We aim to provide a comfortable and enjoyable experience for all our guests. We appreciate your feedback and take it seriously. Rest assured, we will address the issues you've mentioned to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management

Dear Lawrence, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely, Hotel Management

Dear MARY ANN, We appreciate you being our guest and sharing your observations. We are sorry you felt our many amenities in the room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Gregory, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Jesus, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guests' comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Mark A., Thank you for reviewing our hotel. We are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We will address this issue appropriately to ensure our guests are well-informed about our policy and to provide a smooth reception every time they book at our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Jeffery, Thank you for choosing us and sharing your feedback. We apologize for any inconvenience you experienced with the incidental deposit policy and reservation cancellation. Your feedback is concerning, and we understand the frustration caused by these issues. We will review our procedures to ensure a smoother process for our guests. If you have any further concerns, please feel free to contact us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear ursula, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. We are pleased to know that you would consider booking with us again in the future, but we apologize for the cleanliness and maintenance issues you experienced during this stay. We will review our cleaning procedures and make the necessary improvements to ensure that our rooms meet our high standards of cleanliness. Additionally, we will address the door issue with our maintenance team for repair or replacement as needed. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear David, Thank you for staying with us and sharing your review. We always aim to provide every guest with the excellent experience expected of us. However, we apologize for the inconvenience you experienced due to the outdated room and the back door issue. We take your comments seriously and will work to improve in these areas. We hope you'll consider staying with us again as we continually strive to provide our guests with a better and more comfortable experience.Sincerely,Hotel Managemen

Dear Billy, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Kristina, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Mary, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit the area.Sincerely,Hotel Management

Dear Eduardo, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell, and cleanliness issues that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear JaQuavis, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Guest, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. We understand that cleanliness is a top priority for our hotel, and we take any concerns regarding this matter seriously. We will communicate with our housekeeping staff to ensure that this issue is resolved and does not happen again. We would appreciate it if you would consider staying with us again in the future, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Charles, Thank you for taking the time to share your feedback about your recent stay at our hotel. We understand that you were not satisfied with the condition of the hotel, and we apologize for any discomfort this may have caused. We are committed to maintaining a high standard of cleanliness and maintenance, and we will take the necessary steps to ensure that our property meets our guests' expectations. We appreciate your valuable feedback and hope that you will consider staying with us again so that we can provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Alexandria, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear ESTHER, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. Furthermore, we assure you that we don't encourage illegal activities inside or outside our premises, and we will look further into this matter. Meanwhile, please reach out to us at the hotel so we can review your charges and assist you further. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management

Dear Guest, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely, Hotel Management