2 개의 레스토랑, 아침 식사, 점심 식사, 저녁 식사 제공(미국 요리)

힐튼 앨링턴 여행 후기

4 out of 5
힐튼 앨링턴
2401 E Lamar Blvd, Arlington, TX

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 516개" "
평점 8 - 좋아요. 1000개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 120개" "
평점 4 - 별로예요. 1000개 이용 후기 중 65개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 57개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything and everyone was fantastic
2024년 5월에 1박 숙박함

8/10 - 좋아요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Gabriel, thank you for your rating. The team at Hilton Arlington, TX is pleased to know you had a positive experience. We hope to welcome you back soon!

8/10 - 좋아요

Edelweiss

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Close to venues and entertainment and airport
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Edelweiss, thank you for highlighting the convenient location of Hilton Arlington, TX. We're glad you found it close to venues, entertainment, and the airport. We look forward to welcoming you back soon!

4/10 - 별로예요

Chad

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like paying for a king bed and get 2 singles
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Chad, thank you for bringing this to our attention. Your preference for a king bed is important, and we regret that this was not accommodated during your stay. If you choose to stay with us again, please reach out to our team ahead of time, and we will do our best to ensure your room matches your booking preference.

10/10 - 훌륭해요

Casey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Casey, thank you for your positive rating of Hilton Arlington, TX. We're thrilled to see you had a great experience. We're looking forward to welcoming you back soon!

10/10 - 훌륭해요

Audra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was very clean. The beds were comfortable and staff was very helpful. It was a very nice enjoyable stay.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Audra, thank you for sharing your positive experience. The team at Hilton Arlington, TX is delighted that you enjoyed the cleanliness, comfort, and helpful service. We're thrilled that you had an enjoyable stay and look forward to welcoming you back!

6/10 - 괜찮아요

Anne

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 20일
Thank you for sharing your feedback, Anne.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

6/10 - 괜찮아요

Travis

출장 여행
별로예요: 청결 상태, 편의 시설/서비스
When I called the front desk to let them know I would be one day late the guy who answered was very rude. He kept saying I need to contact Expedia to change my itinerary, I kept repeating I don’t want to change it I was just letting them know I still need the room but I would be one day late. When I showed up they gave my room to someone else. The lady told me I should have notified them I’d be a day late so they could have saved my room. The rooms themselves are mediocre at best. Barely better than a motel 6. The lobby is nice though and smelled nice. It’s like they spent all their money on the lobby and didn’t have enough leftover to spend on the rooms. The pillows are flat and lumpy. Carpet is brown and greasy. Noise from the hallway is loud in the rooms. They give you two complimentary waters but it’s the cheapest water you can buy. Rooms are WAY overpriced. At times the water to the building was off and they didn’t offer anything in return for the inconvenience. They just left a note that if you needed to use the bathroom there was one in the lobby which for me was 8 floors down. The cherry on the turd sundae was a used discarded bandaid on the floor that remained there after two cleanings from housekeeping. Also the area is terrible. Two blocks any direction there’s dilapidated houses. It’s like they decided to build in the middle of a post apocalyptic wasteland. Three nights costs me almost $1000 for a terrible experience. I feel robbed.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Travis, we appreciate your feedback. It seems there were some miscommunications regarding your arrival, and we regret the misunderstanding. We aim to provide comfort and quality in all aspects, it's disheartening to know that your expectations were not met during your stay. We certainly prioritize our guests' experience over all. We take your observations about the room very seriously and will work on enhancing our areas of concern. For any immediate issues like the water turning off, our dedicated team members are available to assist. Regarding the cleanliness, this is certainly not indicative of our usual high standards. We will look into this further. Lastly, we acknowledge your comments about the location. It's regrettable it wasn't to your liking. We sincerely hope for another opportunity to deliver a more satisfactory experience. We're devoted to making improvements for our valued guests.

10/10 - 훌륭해요

Miguel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Miguel, estamos encantados de saber que el servicio del Hilton Arlington, TX le pareció excelente. Los miembros de nuestro equipo se esfuerzan por alcanzar este nivel de hospitalidad y es alentador saber que hemos dado en el blanco. Esperamos recibirlo nuevamente en su próxima visita.

10/10 - 훌륭해요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing and friendly,
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Stacey, it's truly delightful to hear that you had a wonderful experience at Hilton Arlington, TX. We're very proud of our team members and their dedication to providing excellent service. We eagerly await the pleasure of welcoming you back very soon.

4/10 - 별로예요

Josh D

단체 여행
별로예요: 청결 상태
Nice room great location for the price but the bedsheets were stained with something and it took 2 calls to front desk and a long time that evening before housekeeping came to take care of it. Housekeeping did a great job and mentioned they would talk to the front desk about compensating me but no one ever mentioned anything.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Josh, it's regrettable to hear about your experience with the bedding in your room and the delay in housekeeping's response. We understand how important prompt service is for ensuring a comfortable stay. We're glad to hear that our housekeeping team were able to resolve the issue and we assure each guests' concern is important to our team. Regarding the promised compensation, the matter with the front desk seems like a communication gap. Rest assured this feedback has been taken seriously to prevent future instances. Thank you for bringing this to our attention.

8/10 - 좋아요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was pleasant and enjoyable. One thing that justified a lowered rating. The toilette water tank leaked inside and so the water refilled the tank making noise every five minutes waking us up many times the first night. Following my report the next day, the repair man came to fix the problem. The leak was still there and the same noise now occurred less often (about every 30 minutes). I locked the water to stop the noise and turned the water back on the next morning to stop the noise.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Alan, it's delightful to know that you had an overall pleasant experience at the Hilton Arlington, TX. We regret any inconvenience caused by the bathroom facility issue you mentioned. We appreciate your feedback as it aids us in improving our guest experiences. We are working to ensure issues such as these are promptly addressed in future. We look forward to another opportunity to provide you with a tailored experience.

10/10 - 훌륭해요

Ravindra

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Another hotel that met our needs
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Ravindra, it's great to know that Hilton Arlington, TX lived up to your expectations and served all your needs. We strive to provide an exceptional stay for our guests and your feedback is a gratifying affirmation of those efforts. We look forward to welcoming you back for future stays!

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff at front desk were exceptional. Newly renovated floors. Very conveniently located
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Tracey, it is heartwarming to hear you had such a wonderful experience at Hilton Arlington, TX. We're thrilled our team members left a fantastic impression and that you appreciated our updated accommodations. Being a conveniently located establishment enables our guests to enjoy their stay even more. We're looking forward to welcoming you back for another excellent visit.

10/10 - 훌륭해요

Seth

Very nice property. Convenient to everything.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Seth, we're thrilled you appreciated Hilton Arlington, TX's prime location and found our property pleasing. We strive to provide an effortless experience for our guests. Your kind feedback is highly appreciated, and we look forward to welcoming you back for another outstanding stay.

4/10 - 별로예요

Kevin

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
We purchased a king room for 2 adults and a toddler. We got in late and by the time we realized it was as a double in the room it wasn’t worth trying to get switched to another room so we had an uncomfortable night. The gentlemen at the front desk the next day basically said I was wrong, it’s a king but he obviously doesn’t know what a king looks like. I’m top of that they were doing construction on my floor or nearby floors at 8am which I had no knowledge of
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Kevin, it is regrettable to hear about the issues you encountered during your stay regarding your room type and the construction noise. It's vital to us that you receive the correct accommodation as booked and have an uninterrupted, serene stay. It's unfortunate that we fell short of our aim in your case. Rest assured, we take your feedback seriously and will address this with our team members to ensure future guests are better informed. We hope for the opportunity to have you as our guest again, promising an improved experience.

4/10 - 별로예요

shari levin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I’ll start off with the good points. The customer service was lovely. However the toilets and the construction were not. It was almost unbearable. We had to have the toilet fixed twice and it still didn’t work well enough. No one offered us a change of rooms for that or the endless sound of Jack hammering starting at 830 each morning. Sadly was convenient to the family we were coming to see but won’t be staying again.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Shari, thank you for your feedback. We're pleased to hear our team members provided excellent service, yet we deeply regret the difficulties with the amenities and noise disturbances. Rest assured, we devote great attention to maintaining our facilities and your experience is not indicative of our standard. We sincerely hope for an opportunity to better serve you in the future. We're confident we can provide a much more enjoyable stay.

10/10 - 훌륭해요

Tab

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice! Great location!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Tab, thank you for your glowing feedback about Hilton Arlington, TX. We're thrilled to learn that our exceptional location met your expectations. We hope to welcome you back for another enjoyable experience soon.

6/10 - 괜찮아요

Darrin

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We were told there was a shuttle to game. There was no shuttle so we had to Uber. We were lied to.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Darrin, it's unfortunate to learn that there were some misunderstandings regarding the shuttle service. The satisfaction of our guests is of utmost importance, and we appreciate you bringing this to our attention. It's our hope that this did not detract from the overall enjoyment of your stay. Thank you for your feedback and we'll certainly ensure clearer communication in the future.

6/10 - 괜찮아요

Chris

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
No housekeeping or usb ports in the rooms
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Chris, thank you for your insights. Ensuring our guests' comfort is a top priority and we regret hearing about the challenges you experienced with the room amenities and services. We've taken note of your feedback regarding the lack of USB ports and housekeeping service. We appreciate you bringing this to our attention and we're taking steps to enhance our guests' stay. We hope you'll give us another opportunity to offer a better experience in the future.

10/10 - 훌륭해요

Toni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was close to a lot of attractions.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Toni, it's great to hear that you found the location of Hilton Arlington, TX to be ideal due to its close proximity to numerous attractions. We hope that this added to the overall enjoyment of your stay. We appreciate your feedback and we look forward to welcoming you back in the future.

8/10 - 좋아요

Chihhao

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick, safe, convenient.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Chihhao, it's heartening to learn that you found your experience at the Hilton Arlington, TX to be efficient, secure, and well-located. We value your feedback and look forward to the opportunity to serve you again soon.

8/10 - 좋아요

Thana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Thana, thank you for your recent visit at Hilton Arlington, TX. We're pleased to know you had an agreeable experience. We would love the opportunity to welcome you back on your next trip. Safe travels!

10/10 - 훌륭해요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The young lady that check me in was amazing and engaging. She was very nice and helpful. The room was clean, the view from my room was awesome. That was my favorite part. I will definitely book another stay at the this location.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Stacey, your feedback on the Hilton Arlington, TX is truly heartwarming. We're thrilled you found our check-in process engaging and our team members helpful. The cleanliness of our rooms and breathtaking views are some of our cherished features, and we're delighted these aspects made an impression on you. We can't wait for your next visit.

10/10 - 훌륭해요

Alexa 님, Frisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in a restaurant area
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Alexa, we're thrilled to hear you appreciated Hilton Arlington's location amidst a variety of dining options. We believe this enriches our guests' stay. Your positive feedback is much appreciated and we hope to welcome you back in the future.

10/10 - 훌륭해요

Tim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was amazing- great for game day
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Tim, it's wonderful to hear that you had a fantastic experience at the Hilton Arlington, TX. We're thrilled our team members contributed positively to your game day experience. We appreciate your kind remarks and look forward to welcoming you back for future events.

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 19일
Sarah, thank you for sharing your positive experience. It's delightful to hear that Hilton Arlington, TX left such a strong impression and we hope you'll choose us again in the future.

8/10 - 좋아요

Melissa

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Staff is super nice. They are really busy with spring break and tons of rain and wet guests but nothing but smiling faces.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Melissa, thank you for your wonderful review! At Hilton Arlington, we are constantly striving to provide warm, friendly service, even during busy periods. We are delighted that our team members' cheerful attitude made a positive impression. We hope to welcome you back, rain or shine!

6/10 - 괜찮아요

Renee

가족 여행
좋아요: 청결 상태
The rooms are extremely outdated. The lobby and bar are very nice. Once you get to the elevator it’s downhill from there.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 15일
Renee, thank you for your feedback. While it's uplifting to hear that you found our lobby and bar appealing, it's regrettable that other aspects of your stay didn't meet expectations. Rest assured, we are committed to making continuous improvements to provide an exceptional experience for our guests. We hope to have the chance to welcome you back in the future for a better overall encounter.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No problems with the property other than the fact that the trolley that was supposed to bring us to ATT Stadium never came, leaving us all scrambling for Ubers. That’s not the hotel’s fault though. Leah at the front desk was the star of the show. Pleasant , attentive , and helpful. Thank you Leah!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Joseph, it's uplifting to hear you had a memorable experience at Hilton Arlington, TX. We regret any inconvenience caused by the trolley situation, though we're thrilled to hear your stellar feedback about Leah's service at the front desk. We'll ensure she receives the recognition she deserves, and we appreciate your kind words. Safe travels until we see you again.

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Helpful staff! It was clean and quiet.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Melissa, we appreciate you sharing your positive impressions regarding your stay at Hilton Arlington, TX. It's delightful to know you appreciated the calm, neat ambiance and our supportive team members. We can't wait to serve you again on your next visit.

10/10 - 훌륭해요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Bradley, it's fantastic to know you enjoyed your stay at Hilton Arlington, TX, based on your rating. We're thrilled to have been able to provide you a five-star experience and we're eager to welcome you back on your next visit. Safe travels!

10/10 - 훌륭해요

nana

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Thank you for the amazing rating, Nana!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Arlington, TX soon!Thanks again for leaving your feedback!

10/10 - 훌륭해요

Francisco

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Francisco, we're thrilled to learn you enjoyed your stay at the Hilton Arlington, TX. Your rating serves as a testimony to the high-quality service and comfort we strive to provide. We hope to welcome you back in the near future!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was old and furniture was falling apart. Cleaning people never cleaned behind the door as it was closed there was a clear line of dust on the carpet.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
We regret hearing about the issues mentioned in relation to the room condition and cleaning service. It's always our intention to provide spaces that are both comfortable and well-maintained. Rest assured, our dedicated teams continuously work to address such matters to enhance guest experiences. We would appreciate another opportunity to have you as our guest and change your perception.

6/10 - 괜찮아요

Keisha

2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
We appreciate you leaving your feedback with us, Keisha.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - 훌륭해요

Shaquaina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Shaquaina, thank you for rating your stay at Hilton Arlington, TX so highly. We're thrilled to see that you enjoyed your time with us, and we hope to welcome you back in the near future. Safe travels!

8/10 - 좋아요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Thanks for the 4/5 rating, Jesus!We're thrilled you enjoyed your time at Hilton Arlington, TX so much! We look forward to sharing an even better experience with you soon.

8/10 - 좋아요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 5일
Thank you for the amazing rating, Brandon !It's great your time at Hilton Arlington, TX was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 - 좋아요

Lawson 님, Dyersburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Thank you for the 4/5 rating, Lawson!We are excited to see that you had an enjoyable experience at Hilton Arlington, TX. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 - 좋아요

Norma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien, en general bien
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Norma, nos complace saber que en general disfrutó de su estadía en Hilton Arlington, TX. Si regresa, nos esforzaremos para que su próxima visita sea aún más placentera. Viajes seguros.

8/10 - 좋아요

Alejandra

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thank you for this lovely rating, Alejandra!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hilton Arlington, TX. We'd like to share an even better experience with you soon.

10/10 - 훌륭해요

Demetrius

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Demetrius, it's delightful to hear that your experience at Hilton Arlington, TX was an enjoyable one. Your high rating speaks volumes about your stay and we look forward to having the opportunity to host you again in the future. Your satisfaction is our priority and we appreciate your valuable feedback.

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front staff “Daniela” was amazing. Great communication, very friendly and even brought our Uber Eats delivery to our room. I only wish the Z Bar & Grill would have better hours.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 16일
Ken, it's wonderful to hear about your positive experience at Hilton Arlington, TX, especially the exceptional service provided by Daniela. We take pride in ensuring our guests experience great hospitality. Regarding the Z Bar & Grill hours, we appreciate your feedback and will consider it while making future decisions. We look forward to welcoming you back for another memorable stay.

10/10 - 훌륭해요

Sholomo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Thank you for the great rating, Sholome!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Arlington, TX! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was perfect. The room was beautiful and the bar was amazing.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 12일
Tiffany, we're thrilled you enjoyed your stay at Hilton Arlington, TX. It's wonderful that you appreciated our beautiful rooms and found our bar to be memorable. We're already looking forward to your next visit.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Thank you for rating Hilton Arlington, TX. We appreciate your feedback and hope to welcome you back in the future.

4/10 - 별로예요

Todd

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Cold shower
No hot water and they didn’t give a discount for it! Over priced breakfast!
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Todd, we regret to hear about your frustrations during your stay. Our aim is to provide a comfortable experience, so it's disheartening when there are issues with amenities such as hot water. Moreover, your observations about the value proposition of our breakfast will be shared with the team to ensure an immersive hospitality experience. Thank you for bringing these matters to our attention, as feedback like yours is fundamental in refining our services. We hope you afford us another opportunity to exceed your expectations on your next visit.

4/10 - 별로예요

Antony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 4일
Antony, we noticed your recent rating and would like to understand your stay better. We value all feedback in our quest for improvement and your insights could be quite helpful. Please feel free to share a more detailed review, so that we can address any issues and enhance the quality of future stays.

8/10 - 좋아요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Marcus, thank you for choosing Hilton Arlington, TX and taking the time to rate us. We strive to provide excellent experiences for all our guests, and your high rating tells us we're on the right track. We can't wait to welcome you back for another great stay in the future!