테라스/파티오

헤이 루 호텔 프랑크푸르트 공항 여행 후기

3 out of 5
헤이 루 호텔 프랑크푸르트 공항
Isarstrasse 2, Kelsterbach, HE

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 599개 이용 후기 중 262개" "
평점 8 - 좋아요. 599개 이용 후기 중 212개" "
평점 6 - 괜찮아요. 599개 이용 후기 중 73개" "
평점 4 - 별로예요. 599개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 599개 이용 후기 중 20개" "

9.0/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

JUNGHWAN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2023년 6월 15일
Dear Junghwan,Thank you for your excellent review! We are thrilled to hear that you were completely satisfied with your stay with us. It was a pleasure to have you as our guest. We look forward to welcoming you back soon.

4/10 - 별로예요

Yoon Seok

2023년 4월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2023년 5월 26일
Sehr geehrter Gast,Vielen Dank für Ihre Bewertung. Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nur als mittelmäßig empfunden wurde. Wir nehmen Ihr Feedback ernst und werden es nutzen, um unseren Service und unser Angebot kontinuierlich zu verbessern.Ihre Zufriedenheit liegt uns am Herzen, und wir würden uns freuen, wenn Sie uns mehr Informationen darüber geben könnten, was wir tun können, um Ihren nächsten Besuch angenehmer zu gestalten. Ihr Feedback ist uns wichtig, um unsere Leistungen besser auf die Bedürfnisse unserer Gäste abzustimmen.Vielen Dank für Ihre ehrliche Rückmeldung, und wir hoffen, dass wir die Möglichkeit haben, Ihren Erwartungen bei Ihrem nächsten Besuch gerecht zu werden.Mit freundlichen Grüßen,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good as expected.
2018년 11월에 1박 숙박함
답변 제공: Sina Beyreuther 님, 2018년 12월 11일
Thanks for your review. We look forward to another visit and wish you all the best. Kind regards Sina Beyreuther

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
오로지 공항이용만 하는 호텔이라면 이곳이 딱
공항만을 위한 숙박 공항 셔틀 이 밤늦게 까지 운행되고 주차장도 좋아요
2018년 9월에 2박 숙박함

10/10 - 훌륭해요

JIHUN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항 근처 단기 숙박에는 추천
전화기 없고 냉장고 없는 거 빼곤 대만족 시내랑 멀다. 공항은 가까움 호텔 뒷편에 운하가 있다. 다리 건너 마을에 맥주집이 괜찮음 호텔 자체 브류어리가 있어 호텔 맥주도 괜찮다.
답변 제공: Monika, Front Office Agent 님, 2018년 7월 11일
Dear, thank you for your positive Feedback. We are pleased that you had a pleasant stay and we were able to convince you in all points of us. We look forward to your next visit. Best regards

10/10 - 훌륭해요

YEESOUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 주차공간 여유롭습니다
공항근접한 새호텔입니다. 시설 깨끗하고 무료주차 가능합니다. 저렴한 호텔부페저녁도 만족했습니다.
2017년 9월에 1박 숙박함

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good airport hotel!
2024년 5월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 5월 16일
Dear Vincent,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Thank you for taking the time to share your experience!Kind regards,

6/10 - 괜찮아요

April

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Staff was nice. No lunch option. Breakfast was the same everyday. Location is out of the way, quiet.
2024년 4월에 5박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 5월 10일
Dear April,Thank you for sharing your feedback. We're glad to hear that you found our staff nice. We apologize for the inconvenience regarding the lunch options and the repetition in breakfast offerings. We'll take your comments into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,

10/10 - 훌륭해요

Rock

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room and breakfast were very good..
2024년 4월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 4월 29일
Dear Rock,Thank you for your positive feedback! We're glad to hear that you enjoyed your room and breakfast experience with us. If there's anything else we can do to make your stay even better next time, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 - 좋아요

Alexander

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We appreciated the included breakfast and the shuttle to the airport.
2024년 4월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 4월 29일
Dear,Thank you for your review! We're delighted to hear that you enjoyed the included breakfast and found our airport shuttle service convenient. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!

4/10 - 별로예요

thomas

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property is about 25 minutes from the airport. No notice about airport shuttle before arrival. Checkin is 3pm and not flexible. Staff is lacking. Some try to get it done like in restaurant area. Just not enough. In a warehouse district. Taxi was 30 Euros.
2024년 4월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 4월 29일
Dear Thomas,Thank you for sharing your experience. We apologize for any inconvenience you encountered regarding the distance from the airport and the lack of notice about the shuttle service. We'll work on improving our communication to ensure a smoother experience for our guests. We appreciate your feedback on the check-in process and staff service, and we'll address these areas to enhance the overall guest experience. If you decide to stay with us again, we hope to provide you with a better experience.

10/10 - 훌륭해요

Miki

2024년 4월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 5월 10일
Dear Miki,Thank you for the wonderful review! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If you have any further feedback or requests, please feel free to reach out to us.Kind regards,

4/10 - 별로예요

Margaret

단체 여행
별로예요: 편의 시설/서비스
It is called an Airport Hotel, but is not at all close to the airport. While the rooms are nicely remodeled, the carpet in the hallways is stained. And there was not adequate information on the airport shuttle on their website, so we had to pay for a $35 Euro ride in a cab to the hotel. We noticed the Hilton Frankfurt Hotel was VERY close to the airport for the same price. We wish we had scheduled it instead.
2024년 4월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 4월 23일
Dear Margaret,Thank you for sharing your experience. We apologize for any inconvenience you encountered with the distance from the airport and the lack of clear information regarding the shuttle service. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide a better experience.

8/10 - 좋아요

Francisco Javier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Limpia y segura
2024년 4월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 4월 9일
Dear Francisco,Thank you for your positive feedback! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

Theresa

Great hotel.
2024년 3월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 27일
Dear Theresa,Thank you for the positive review! We're delighted to hear that you enjoyed your stay. It was a pleasure having you with us, and we hope to welcome you back soon!Kind regards,

6/10 - 괜찮아요

Laurie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 27일
Dear Laurie,Thank you for your feedback. We appreciate your honesty and are glad to hear that your experience was satisfactory overall. We strive to continuously improve, and we hope to exceed your expectations during your next visit.Kind regards,

8/10 - 좋아요

René

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2024년 3월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 27일
Dear Rene,Thank you for the positive review! We're delighted to hear that you enjoyed your stay. It was a pleasure having you with us, and we hope to welcome you back soon!Kind regards,

10/10 - 훌륭해요

Marsha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for one night only between flights. It was fine.
2024년 2월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear Marsha,Thank you for sharing your feedback! We're glad to hear that your brief stay with us met your expectations. If you have any further comments or suggestions, please don't hesitate to let us know. We hope to welcome you back again in the future!

10/10 - 훌륭해요

Xanthe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear Xanthe,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was ok, just slow the check in.
2024년 1월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear Deborah,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

8/10 - 좋아요

C O A

2024년 2월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear C O A,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

8/10 - 좋아요

Bertil

2024년 2월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear Bertil,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

8/10 - 좋아요

Nadja 님, Perry

2024년 2월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 27일
Liebe Nadja,Wir schätzen Ihre positive Bewertung und sind erfreut zu hören, dass Sie mit Ihrem Aufenthalt zufrieden waren. Es war uns eine Freude, Sie bei uns zu haben, und wir hoffen, Sie bald wieder begrüßen zu dürfen!Liebe Grüße,

8/10 - 좋아요

Roland

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear Roland,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

8/10 - 좋아요

Miguel

연인과의 여행
좋아요: 청결 상태
The property is very clean, the rooms are small but adequate. There was no fridge in the room. Breakfast was decent but the price of €20 was way too much for the selection. The service during breakfast was poor, empty dishes were not refilled, no fresh fruit at all. There was a bowl of canned fruit salad! Maybe €10 would be a more fitting charge. We have been in many hotels where they charges €20 per person for breakfast but the selection was double or triple of what this hotel offered including custom made things like omelets for example. The shuttle only runs part of the day, no shuttle service after 10:30 am yet check out is noon and there flights later in the day.
2024년 1월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear Miguel,Thank you for your feedback. We are glad that you mentioned the cleanliness of the property and the adequate size of the rooms positively. However, we regret that you were not fully satisfied with the breakfast and the value for money. We take your feedback regarding the breakfast offering and the service during breakfast seriously and will pass it on to our team to make improvements. We also understand your comments about the shuttle service and will consider how we can optimize the schedule to better meet the needs of our guests. Thank you for your honest feedback, and we hope to welcome you back in the future.

8/10 - 좋아요

Sabine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Hotel war sauber und bequem , allerdings ohne den Shuttle Service wäre der Flughafen schwer zu erreichen. Daher toll das es diesen Service gibt. Frühstück war gut
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Liebe Sabine,Vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie mit der Sauberkeit und dem Komfort unseres Hotels zufrieden waren. Unser kostenloser Shuttle-Service zum Flughafen ist eine Annehmlichkeit, auf die wir stolz sind und die es unseren Gästen erleichtert, den Flughafen zu erreichen. Es freut uns auch, dass Ihnen das Frühstück gefallen hat. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

10/10 - 훌륭해요

Oleksandr

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good, breakfast could be better and time of free transfer from/to airport can be longer (I used taxi at 22.45)
2024년 1월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear Oleksandr,Thank you for your feedback. We're glad to hear that overall you had a good experience. We appreciate your input regarding breakfast and the timing of the free airport transfer. We'll take note of your suggestions for improvement. If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 - 괜찮아요

Patrick 님, Ealing

별로예요: 청결 상태
Not
2024년 1월에 2박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear,Thank you for your feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

8/10 - 좋아요

Douglas 님, Falls Church

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear Douglas,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Georgina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel advertises that it was 8 minutes away from the Frankfurt airport. Unfortunately it is a completely different city closer to 20 minutes from the Frankfurt airport. I needed it for a stopover so I would have preferred to be closer to the airport than having to pay €40 to get to the hotel when I arrived since transportation is limited.
2024년 1월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear Georgina,Thank you for sharing your experience. We apologize for any inconvenience caused by the distance from the airport not meeting your expectations. We understand the importance of convenience during stopovers and will take your feedback into consideration for future improvements. If there's anything else we can assist you with, please feel free to let us know.

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was great but the hotel location was sadly lacking. Industrial area... didnt match advertising.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

KAZUHIRO

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

emmanuelle 님, GALLIATE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Lukas

2023년 12월에 1박 숙박함
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear Lukas,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

8/10 - 좋아요

Decio 님, Bayamon

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room was good. However, there was a strong odor coming out of the wash basin and the shower when we first entered.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Maike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Eileen Oltmann 님, 2024년 3월 6일
Dear Maike,Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. If you have any suggestions for how we can make your next visit even better, please feel free to share them. We look forward to welcoming you back soon!

2/10 - 너무 별로예요

Benjamin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Gail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Sani

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
If you like Beer, stay Here.
I stayed there (probably like most do) due to an early morning flight out of Frankfurt. The convenience of a shuttle bus in the morning etc. Checkin and room were fine, the lack of USB outlets for charging devices was a bit of inconvenience and I suppose shows that my particular room had not been updated for a while -but we all carry our chargers with us these days, don't we? The pleasant surprise was the brewery at the hotel. What? There is a brewery here? That was much enjoyed. The staff at the brewery restaurant were super friendly and helpful, and the beer was fresh and crisp. Definitely a keeper here...
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Diane

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dont recommend at all!
I have no clue how this hotel has the rating it does. I had to stay here when my flight was cancelled in Frankfurt and it was awful. Firstly the check in took one hour, yes it was busy as many flights were cancelled that day but there was no sense of urgency from the reception team and I'm sure in situations like this, there must be a faster way to check people in. It took approx 15-20 mins per room and with a queue of 30+ people that's a lot of waiting time! Giving everyone in the room an ipad to populate their details is not very efficient in these situations. When I got to my room i found hairs in the bed and the heating didn't work, it was -2 outside. I had to wear my jumper to bed and have 2 duvets on.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Astrid

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a beautiful room and the bed was excellent
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Kenya

I did their online checkin process and when I got to the property I was asked to fill out a form I had already signed electronically. Also, I was asked to pay when I had already prepaid for my room with Expedia.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to Airport. Shuttle to hotel.....quiet room. Bar and restaurant / breakfast at 6:00 am!!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Martin

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Elke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stimmte alles
2023년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT STAY AT THIS HOTEL ON A SUNDAY NIGHT! This is a great place to stay but on Sunday night there's NO food available anywhere. The hotel restaurant and bar are closed and there are NO close places to eat. The desk will refer you to a German version of door dash. Other than that this is a very nice hotel. It's just not close to anything but for a stay before a flight it's perfect any night but Sunday.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Elizabeth 님, Vancouver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Lim Mun

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Byron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함