컴포트 트윈룸 | 객실 내 금고, 암막 커튼, 방음 설비, 무료 유아용 침대

비엔나 하우스 이지 바이 윈덤 프랑크푸르트 에어포트 여행 후기


이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 190개" "
평점 8 - 좋아요. 1002개 이용 후기 중 423개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 256개" "
평점 4 - 별로예요. 1002개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 59개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Hyobeen

2024년 1월에 1박 숙박함
답변 제공: Tim Grave, Hoteldirektor 님, 2024년 2월 5일
Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Gern würden wir Sie einmal wieder bei uns begrüßen.Tim Grave, Hoteldirektor

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: RB 님, 2022년 7월 5일
Lieber Hotels.com Bewerter, vielen herzlichen Dank für Ihr Vertrauen in unser Airport Hotel Kelsterbach und dass Sie sich die Zeit genommen haben uns auf diesem Wege zu bewerten. Ihr Ranking ist eine Wertschätzung für unsere Mitarbeiter, vor allem in der momentanen angespannten Zeit. Wir freuen uns jetzt schon Sie bald wieder in Kelsterbach und bei uns zu begrüssen. Viele Grüsse Robin + Team

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
보통 이상
공항에서 거리가 좀 있지만 셔틀이 크고 잘되어 있음 침구는 괜찮고 다른 시설은 이용안했음 와이파이 잘됨
2018년 6월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
A short feedback:Mercure Hotel Frankfurt Airport
It is hard to give a good evaluation. The room smells of cigarette smoke, especially smoking in the bathroom. The bathroom was not in good condition.
2018년 5월에 1박 숙박함

8/10 - 좋아요

Se Heon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Restaurant
Not many restaurants near by

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 1박 숙박함

10/10 - 훌륭해요

YoungJun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
공항에서 가깝고 셔틀버스도 있어서 좋아요
2017년 10월에 1박 숙박함

8/10 - 좋아요

sieun 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항에서 가까운 호텔
하루 자고 다음날 이동 해야됐는데 셔틀버스도 좋고 공항도 가까워서 전 매우 만족스러 웠습니다 직원분도 친절하시고

6/10 - 괜찮아요

HUNGSUP 님, 대한민국

공항 근처라 출입국시 편리함. 대중 교통 이용은 불편함.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았어요.
경유하면서 들렀어요. 시설 깨끗하고 공항에서 가까워서 하룻밤묵기 좋았습니다.

8/10 - 좋아요

yj 님, ㅁㅁ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고 조용
작은 호텔이지만 깔끔하고 조용. 공항에서 셔틀로 15분정도 거리. 이비스 호텔과 같은 셔틀 이용.

10/10 - 훌륭해요

DH 님, 폴란드

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
앞으로도 계속 이용 할려구요..
4성호텔 정도 수준을 갖춘 깨끗하고 서비스도 좋고 신뢰가가는 호텔입니다.. 물론 가격도 착한편이구요.. 우리가족이 전혀 불만이 없었습니다..

10/10 - 훌륭해요

DAHOON 님, South Korea

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good to stay
It was quite comfortable staying.

8/10 - 좋아요

... 님, 한국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
괜찮음
식당 괜찮고, 방 창문 열리고, 셔틀버스로 편히 다니고/공항에 가깝고, 시내에서 멀다는게 단점/주변에 식당, 구경거리 없음

10/10 - 훌륭해요

Elvio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buono per il soggiorno breve.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Hartmut

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Leider war das Haus in Renovierungs Arbeiten. Dadurch war die Sauna, auf die ich mich sehr gefreut hatte, geschlossen. Die Zimmer sind sehr schön und ich werde sicher wieder in dem Haus Übernachten.
2024년 3월에 1박 숙박함
답변 제공: Tim Grave, Hoteldirektor 님, 2024년 3월 13일
Sehr geehrter Gast,wir danken Ihnen herzlich für die Bewertung Ihres Aufenthalts in unserem Hotel.Es freut uns sehr zu hören, dass Sie die Zimmer als sehr ansprechend empfunden haben und planen, uns erneut zu besuchen. Das ist für uns die schönste Bestätigung unserer Arbeit.Wir bedauern, dass Sie während Ihres Aufenthalts von den Renovierungsarbeiten betroffen waren und insbesondere, dass die Sauna nicht verfügbar war. Wie Sie vielleicht wissen, befinden wir uns in einem Prozess der Verbesserung und Aktualisierung unserer Einrichtungen, um unseren Gästen zukünftig ein noch angenehmeres Erlebnis bieten zu können. Wir verstehen, dass dies zeitweise zu Unannehmlichkeiten führen kann, und möchten uns für die entstandenen Unannehmlichkeiten entschuldigen. Es ist unser Ziel, die Erneuerungen schnell und effizient abzuschließen, damit unsere Gäste bald alle Annehmlichkeiten in vollem Umfang genießen können.Wir hoffen, Sie eines Tages wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Tim Grave, Hoteldirektor

6/10 - 괜찮아요

Original

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Zum Frühstück morgens um 6 gab es keinen Kaffee. Erst um 6:55Uhr lief die Kaffeemaschine. Wir haben dafür nur Schulterzucken von den Angestellten bekommen. Der Koch stand im Speisesaal und hat laut erzählt, dass er 2 neue in der Küche hat die nichts können. Das halbe Haus war eine Baustelle. Positiv war die Sauberkeit und das bequeme Bett. Aber das hat sich nicht gelohnt. Für den Shuttle zum Flughafen muss man noch extra 8€ bezahlen. Leider war es insgesamt nicht sehr gut.
2024년 2월에 1박 숙박함
답변 제공: Tim Grave, Hoteldirektor 님, 2024년 3월 2일
Sehr geehrter Gast,.Wir freuen uns zu hören, dass Sie die Sauberkeit unseres Hauses und die Qualität unseres Schlafkomforts geschätzt haben. Diese Aspekte sind uns sehr wichtig und wir sind stolz darauf, dass sie positiv hervorgehoben wurden.Es tut uns leid zu hören, dass Ihr Frühstückserlebnis nicht unseren Standards entsprach. Wir verstehen, dass ein zeitiger Start in den Tag mit einem heißen Kaffee unerlässlich ist und möchten uns für die Verzögerung entschuldigen. Bezüglich der Kommentare unseres Personals im Speisesaal werden wir sicherstellen, dass unsere Mitarbeiter stets professionell und zurückhaltend auftreten. Die zusätzlichen Kosten für den Shuttle-Service zum Flughafen ermöglichen uns, diesen Service aufrechtzuerhalten und zu verbessern. Wir hoffen, dass wir bei Ihrem nächsten Besuch Ihre Erwartungen übertreffen können.Wir würden uns freuen, Sie erneut bei uns begrüßen zu dürfen, um Ihnen ein rundum verbessertes Erlebnis bieten zu können.Mit freundlichen Grüßen,Tim Grave, Hoteldirektor

8/10 - 좋아요

Raj

2024년 2월에 1박 숙박함
답변 제공: Tim Grave, Hoteldirektor 님, 2024년 3월 22일
Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Tim Grave, Hoteldirektor

10/10 - 훌륭해요

Raj

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2024년 2월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2024년 3월 2일
Dear Guest,WOW - 100%! What a great Feedback.Thank you for your kind review of your recent stay at our hotel.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team.We look forward to welcoming you back on a future occasion. Best wishes,Tim Grave, General Manager

6/10 - 괜찮아요

William

연인과의 여행
별로예요: 직원 및 서비스
Difficult access with public transportation. Bad customer service.
2024년 2월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2024년 3월 2일
Dear Guest,Thank you for taking the time to share your feedback.We're truly sorry to hear about the challenges you faced with public transportation access and that our customer service did not meet your expectations. With our hotel being strategically located near the airport and access to a bus stop within a short walking distance, we regret any inconvenience you experienced during your travels. Additionally, we're currently enhancing our staff training to ensure that all guests receive the warm and efficient service they deserve.While we're in the process of improving our amenities and services, we understand how crucial these aspects are for a pleasant stay. We appreciate your patience and understanding as we strive to provide an even more comfortable and convenient experience for all our guests.We hope to welcome you back for an improved experience in the future.Best wishes,Tim Grave, General Manager

10/10 - 훌륭해요

Kathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in / check out was done very quickly -excellent. Front desk ordered us a cab ( because it was raining and we chose to take the cab instead of shuttle ) which arrived for pick up early to get us to airport on time !!! Excellent SERVICE BY ALL !!!
2024년 2월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2024년 2월 13일
Dear Guest,Thank you very much for this kind review.We're thrilled to hear that the efficiency of our check-in and check-out process exceeded your expectations and that our front desk team was able to provide swift transportation solutions to the airport despite the rainy weather. It's wonderful to know that our colleague's dedication to service made a positive impact on your stay.We're glad that the pristine condition of your room and the hotel overall contributed to a pleasant visit. It's always our aim to ensure that every aspect of our guests' experience is of the highest standard.We look forward to welcoming you back. Best regards,Tim Grave, General Manager

4/10 - 별로예요

Soheil

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After check-in and unpacking my luggage, I realized the refrigerator was not working; first they told me that someone will come to see, but then I was told to check-in in another room, therefore packing my suitcase again after a tired 19-hour flight. The limited number of clothes hangers do not have the bottom part to hang your pants, I did not expect for apologies from the staff, but instead, to hear a ´joke´ about it is too much! There is no phone in the rooms, so for all this coming and going you have to go down and wait in line to be attended again. The air conditioning dial does not seem to be working so I had to keep opening the window. The shuttle bus is so limited (from the hotel finishes at 9:40 and only starts again at 18:30) that I had to take taxi most of the time, including the last day to pick up my suitcases and go back to the airport. Also, the shuttle bus stop is a block away and in the open air, so when it is raining is quite unfeasible. I bought vouchers for the shuttle bus ahead and because of the limited schedule, I had one extra to which I asked for the refund, but received no reply, only a ´smile´ from the attendant doing the check-out. Definitely do not recommend this hotel, there are far better hotels that I stayed in the vicinity.
2024년 1월에 6박 숙박함
답변 제공: Tim Grave, General Manager 님, 2024년 2월 13일
Dear Guest,Thank you for taking the time to share your review.We understand how frustrating it can be to encounter inconveniences, especially after a long flight. Regarding the minibar, while we do not offer a filled minibar due to our current rebranding process, we apologize for any confusion regarding its functionality. We're also aware that the lack of a phone in the rooms might have added to the inconvenience, and we're looking into ways to improve our communication channels for a seamless guest experience. The air conditioning should be adjustable in each room for personal comfort; we regret that it seemed unresponsive and will investigate promptly. The shuttle service is indeed designed to provide convenience, and we regret any inconvenience caused by its schedule. We appreciate your feedback on this service and will be reviewing the frequency and hours of operation. We apologize if the shuttle bus voucher situation wasn't handled to your satisfaction and will ensure our front desk team is reminded of the importance of clear and responsive communication.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Tim Grave, General Manager

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles gut gelaufen. Gutes sauberes Zimmer, nettes Personal
2024년 1월에 1박 숙박함
답변 제공: Tim Grave, Hoteldirektor 님, 2024년 2월 4일
Sehr geehrter Gast,wir danken Ihnen für Ihr Feedback.Es freut uns sehr zu hören, dass Sie unser Haus und den Service als angenehm empfunden haben und dass Sie die Sauberkeit unserer Räumlichkeiten zu schätzen wussten. Wir sind stolz auf unser zuvorkommendes Team und freuen uns, dass dieses zu einem gelungenen Aufenthalt beigetragen hat. ????Wir möchten uns auch für die positiven Worte über unsere Zimmerausstattung bedanken. Es ist unser Ziel, dass sich unsere Gäste wohl und unterstützt fühlen, und es scheint, dass wir dieses Ziel während Ihres Besuchs erreicht haben.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Freundliche Grüße,Tim Grave, Hoteldirektor

4/10 - 별로예요

AIKO

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ホテルの部屋は清潔感があり、フロントの応対も良い。ただし部屋には通常ホテルにあると期待する物が置いていなかった。 例えば、アメニティーは、手洗いのHand Wash と、シャワー室にHair & Body Wash が1本のみ。Conditioner 無し。日本から、ヘアトリートメントを持って行って正解でした。ティッシュも無し。湯沸かし器も無いため、あたたかい飲み物(Tea or Coffee)飲めず。ドイツのホテルって通常こうなのか? 立地は空港から無料シャトルバスで10分以内なので、距離としてはOKだが、ホテルから空港まで戻るのは無料ではありません。ホテルでシャトル代を支払うと€8だが、バスの運転手に直接だと€4でした。ホテルの周辺は徒歩5分くらいの場所にスーパーマーケットがあるのみ。安いのでこの立地は仕方ない。
2024년 1월에 4박 숙박함
답변 제공: Tim Grave, General Manager 님, 2024년 2월 5일
Dear Aiko,Thank you for taking the time to share your feedback with us.We're thrilled to hear that the cleanliness of our rooms and the friendliness of our front desk team met your expectations – it's a top priority for us to maintain high standards of cleanliness and customer service. We understand that the absence of certain amenities such as conditioner, tissues, and a kettle in the room was not quite what you were expecting. We appreciate you pointing out the convenience of the nearby supermarkets and our shuttle service's efficiency. As for the shuttle fee from the hotel to the airport, we’ve strived to maintain a balance between offering complimentary and paid services to cater to our guests' different needs. We regret to hear that you found the hotel's condition to be less satisfactory and would like to clarify that our ongoing renovations, scheduled to enhance our facilities significantly, will address this concern. We’re genuinely sorry that certain aspects of your stay did not meet your expectations. Our team is dedicated to ensuring every guest has a comfortable and enjoyable experience, and your insights are invaluable in helping us achieve this.We hope to have the opportunity to welcome you back for a more memorable stay in future.Kind regards,Tim Grave, General Manager

10/10 - 훌륭해요

Riki 님, King City

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We came just for one night as we had a connecting flight the next morning. It was easy to get to with a shuttle bus to and from the airport. Very comfortable stay.
2024년 1월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2024년 2월 1일
Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear that your journey to our establishment was seamless, thanks to the shuttle service and that you found your stay to be cosy and accommodating.We look forward to welcoming you back. Kind regards,Tim Grave, General Manager

10/10 - 훌륭해요

Regina

Super
2024년 1월에 1박 숙박함
답변 제공: Tim Grave, Hoteldirektor 님, 2024년 1월 28일
Liebe Regina,vielen Dank für Ihr Feedback.Wir haben sehr gerne gelesen, dass Sie mit unserem Hotel rundum zufrieden waren.Mit freundlichen GrüßenTim Grave, Hoteldirektor

8/10 - 좋아요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great staff at reception and otherwise, very informative, transport to airport is with airport bus make sure you get ticket from reception
2024년 1월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2024년 1월 28일
Dear Guest,It was a pleasure to receive this kind review of your time with us.We're thrilled to hear that our team members at the reception made a positive impression with their informative service, and that the transport arrangements to the airport were convenient for you. It's wonderful that our commitment to hospitality has resonated with you. We appreciate your highlighting the room's cleanliness and amenities, as well as the overall service quality. We're continuously working on enhancing our hotel's condition and are excited about the ongoing improvements we're making, which we believe will uplift the overall guest experience. Should you plan on visiting us again towards the end of the year or later, we anticipate the renovations will be complete, offering a refreshed and elevated environment. In the meantime, we apologize for any inconvenience you might have encountered and are here to ensure your stay is as comfortable as possible.We look forward to the pleasure of seeing you again in the future. Kind regards,Tim Grave, General Manager

2/10 - 너무 별로예요

SUSAN

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Held the rsvp online but wanted to pay with a different card once there. Still charged the wrong card. Hotel had little to no amenities. Very bare minimum No iron. No coffee maker. No phone. Terrible wifi. No smart TV to stream or cast show. No vending machines except what was in the lobby.
2024년 1월에 2박 숙박함
답변 제공: Tim Grave, General Manager 님, 2024년 1월 15일
Dear Guest,,Thank you for taking the time to share your feedback,We're glad that you chose to stay with us and appreciate your comments. We want to ensure our guests have a pleasant experience, even when we face challenges. Regarding the payment issue, we aim for flexibility and apologize for any confusion at check-in regarding your card preference. We're addressing this to prevent future occurrences. While we currently do not offer irons in the room, we do have ironing facilities available upon request, and we regret this was not made clear during your stay. As for the in-room amenities, our focus is on contemporary design and comfort, hence the absence of coffee makers and phones. We understand that reliable wifi is crucial, and we're looking into strengthening the signal to ensure uninterrupted internet connectivity. While our HDTVs are not equipped with smart features, we provide a variety of satellite channels for our guests' entertainment. Your feedback is invaluable to us and helps us improve our services.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Tim Grave, General Manager

10/10 - 훌륭해요

Umid

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed here during our short transit at FRA airport. The hotel is close to the airport, offers nice amenities and was perfect for our stay.
2024년 1월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2024년 2월 13일
Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that our proximity to the airport was convenient for your stay and that our facilities met your expectations, ensuring a seamless and comfortable visit. Your mention of our comfortable, well equipped rooms and attentive service is greatly valued, we're delighted these aspects contributed positively to your stay.We look forward to seeing you again in the future. Best wishes,Tim Grave, General Manager

6/10 - 괜찮아요

Christopher

2024년 1월에 1박 숙박함
답변 제공: Tim Grave, Hoteldirektor 님, 2024년 2월 1일
Sehr geehrter Gast,vielen Dank für Ihre Bewertung.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Wir hoffen, Sie beim nächsten Besuch rundum zufriedenstellen zu können.Mit freundlichen Grüßen,Tim Grave, Hoteldirektor

2/10 - 너무 별로예요

Tarun

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anywhere but here.
Staff took forever to check me in, no toiletries in the room, no brush or anything, and if you want to call room service you can't because there's no phone, I asked twice about the shuttle but nobody seemed to be able to tell me that a ticket is needed to get on it, which I had to purchase separately, there's no place to eat nearby and staff couldn't even tell me where or how to get hot water. I would be okay with this but for just 40 € more i could have booked the marriot or something.
2023년 12월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 12월 27일
Dear Sir,Thank you for taking the time to share your review.We appreciate you bringing to our attention the aspects of your stay that did not meet expectations. We understand the importance of a smooth check-in process and we are addressing the efficiency of our front desk operations to better serve our guests. While room service is not currently a feature we offer, we are committed to ensuring all other amenities contribute to a pleasant and comfortable stay. We value your feedback as it helps us to improve and we hope to have the opportunity to better serve you in the future.I hope we can provide you a much better service during your next stay. Please feel free to conntact me personally for your next reservation. I am sure, we will suprise you with one or another change!Thank you,Tim Grave, General Manager

10/10 - 훌륭해요

Cristian

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 12월 18일
Dear Sir,Thank you for your positive review, we appreciate it.It is rewarding to know that you had such a pleasant experience with us.We look forward to seeing you again on another occasion.Best wishes,Tim Grave, General Manager

8/10 - 좋아요

Michael

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2023년 11월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 11월 30일
Dear Michael,Thank you for your review.We are pleased to hear that you were satisfied with your stay.We look forward to welcoming you back again in the future. Best wishes,Tim Grave, General Manager

10/10 - 훌륭해요

Margarete

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean and comfortable. The restaurant wa sclosed and the food in the bar very limited and not good. However, the person working the bar was excellent, helpful and spoke 3 languages
2023년 11월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 11월 19일
Dear Guest,Thank you for giving us an excellent review.We're thrilled to hear that the cleanliness and comfort of your room met your expectations and provided a restful stay. It's also wonderful to know that our bar team made a positive impression with their helpfulness and multilingual skills. We have, however, noted your disappointment regarding the limited dining options and the quality of the snacks at the bar. As we are currently enhancing our facilities, including the restaurant, we're unable to offer a full dining service. This is a temporary situation, and we're excited about the improvements we're making to serve you better in the future. Furthermore, our team are always available to provide recommendations of dining options in the local area. We appreciate your patience and understanding during this transformation phase.We all hope to be able to welcome you again. Best wishes,

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious room. Good and healthy breakfast.
2023년 11월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 11월 19일
Dear Guest,Thank you for taking the time to share your experience with us.We're thrilled to hear that the spaciousness of our rooms provided you with a comfortable stay and that our wholesome breakfast offerings started your day on a healthy note. We're also pleased that you found our rooms to be impeccably clean and the overall condition of our hotel to your satisfaction. It's wonderful to know that these aspects contributed positively to your visit.We look forward to welcoming you back in the future for an even more delightful stay.Best regards,Tim Grave, General Manager

6/10 - 괜찮아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
On the face of it it was a nice property. It was , however in the middle of nowhere. There were no trollies or assistance to take bags to the room. The check-in staff was good. The breakfast was good and the staff attentive. The bar / restaurant was pleasant but with an extremely limited selection. The shuttle to the airport was limited and the last morning one departed at 0940. They do not permit " signing" rather all transactions are completed in cash or MasterCard/Visa. Do not attempt to use American Express. Beds were very comfortable. Shower was adequate. There is a pool and a Sauna,but I did not check those out. IF I absolutely had to , I would stay again,but it is very far down my list.
2023년 11월에 2박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 11월 19일
Dear Guest,Thank you for taking the time to share your feedback.We're delighted to hear that our beds provided you with a comfortable night's sleep and that our breakfast offerings and attentive staff made a positive start to your day. It's also great to know that our check-in team made a good impression. Regarding the location, while we understand that our setting may not be in the heart of the action, we hope the tranquility provided a restful experience. We acknowledge the inconvenience you faced due to the absence of luggage assistance and limited shuttle service. For future visits, we'd like to note that our shuttle service has been recently introduced and we're continuously working on enhancing our transportation options. We regret to hear that our payment options did not meet your expectations, and we'll certainly take your feedback into consideration as we strive to improve our services. Lastly, we're sorry to hear that our dining options did not fully satisfy your palate. As we are in the process of enhancing our facilities, we look forward to offering a wider variety of dining choices in the near future.We look forward to welcoming you back.Best regards,Tim Grave, General Manager

10/10 - 훌륭해요

Filipa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 11월 15일
Dear Guest,Thank you for sharing your review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to the pleasure of welcoming you back. Many thanks again,Tim Grave, General Manager

10/10 - 훌륭해요

Ursula

2023년 11월에 1박 숙박함
답변 제공: Tim Grave, Hoteldirektor 님, 2023년 11월 29일
Sehr geehrter Gast,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns auf Ihr Wiederkommen! Herzliche GrüßeTim Grave, Hoteldirektor

8/10 - 좋아요

Mustafa

가족 여행
좋아요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 11월 15일
Dear Guest. Thank you very much for this kind review of your recent stay.We hope you had a chance to enjoy our amenities during your stay, and we look forward to welcoming you back in the future.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Tim Grave, General Manager

4/10 - 별로예요

Stefan

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Pool und Gym waren gesperrt.
2023년 10월에 1박 숙박함
답변 제공: Tim Grave, Hoteldirektor 님, 2023년 10월 22일
Sehr geehrter Gast,vielen Dank für Ihren Aufenthalt bei uns und für Ihre Bewertung.Wir freuen uns zu hören, dass Sie unsere Zimmer sauber vorgefunden haben und die bereitgestellten Annehmlichkeiten geschätzt haben.Wir entschuldigen uns für die Unannehmlichkeiten, die dadurch entstehen, dass der Pool und das Fitnessstudio während Ihres Aufenthalts geschlossen sind. Wie Sie vielleicht wissen, führen wir derzeit Renovierungsarbeiten durch, um unsere öffentlichen Bereiche, einschließlich des Restaurants, des Pools, des Fitnessbereichs und der Tagungsräume, zu verbessern. Wir verstehen, dass sich dies möglicherweise auf Ihren Aufenthalt ausgewirkt hat, und bedanken uns für Ihre Geduld in dieser Zeit.Wir hoffen, dass Sie uns nach Abschluss unserer Renovierungsarbeiten eine weitere Chance geben, Ihnen ein noch angenehmeres Erlebnis zu bieten. Mit freundlichen Grüßen,Tim Grave, Hoteldirektor

6/10 - 괜찮아요

Peter

출장 여행
좋아요: 청결 상태
Check in was not informative about the hotel. I booked a room with a double/king bed only to find 2 seperate single beds.
2023년 10월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 10월 11일
Dear Peter, Thank you for sharing your point of view.We apologize for any inconvenience at the front desk but appreciate that you have brought this to our attention. We regret that you felt the service provided by our reception team was not up to the usual high standard we set ourselves; this gives us the opportunity to review our procedures with the team. Rest assured that a proper follow-up will be made.We hope to welcome you again in the future. All the best.Tim Grave, General Manager

8/10 - 좋아요

Jacques

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 10월 11일
Dear Guest,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be an absolute pleasure to welcome you again in the future. Best regards,Tim Grave, General Manager

6/10 - 괜찮아요

David

2023년 9월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 10월 22일
Dear Guest,Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back.Kind regards,Tim Grave, General Manager

10/10 - 훌륭해요

Mehran

2023년 9월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 10월 4일
Dear Guest,Thank you very much for positively reviewing your time at our hotel.We are pleased that we were able to meet your expectations.We all look forward to the pleasure of seeing you again in the future. Kind regards,Tim Grave, General Manager

4/10 - 별로예요

Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
At check in there was no info available about local amenities. Incorrect info regarding bar opening hours was provided. At 10:30 pm the bar ran out of cold beer. At check out I was asked to pay again for the room, which was paid at check in
2023년 8월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 9월 9일
Dear Guest,Thank you for taking the time to share your review.We are glad to hear that you found our rooms clean and comfortable. We strive to provide a pleasant stay for all our guests, and your feedback is valuable to us.However, we apologize for the confusion during your check-in and the incorrect information regarding our bar's opening hours. We understand that this may have caused some inconvenience during your stay. As for the cold beer shortage at the bar, we will address this issue with our team to ensure it does not happen again. Regarding the payment issue at check-out, we will investigate this matter and take appropriate action to prevent any future occurrences. We appreciate your understanding and patience.We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards,Tim Grave, General Manager

10/10 - 훌륭해요

zahoor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean place. Good comfortable family room. On an industrial estate location was good for us as we had car
2023년 8월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 8월 23일
Dear Guest,Thank you for sharing such a positive feedback following your stay with us.It is wonderful to hear that you enjoyed your time with us. We really appreciate your feedback, as this encourages us to continue maintaining our high standards and making every visit memorable.We look forward to welcoming you back. Best wishes,Tim Grave, General Manager

10/10 - 훌륭해요

Sophia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the cleanliness of the rooms and the property
2023년 8월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 8월 14일
Dear Guest, Thank you for this positive review of your stay.100% - what a Feedback!We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back. Many thanks again,Tim Grave, General Manager

8/10 - 좋아요

Nuo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sufficient nest in Frankfurt
Rooms were clean and staff were helpful. My family need extra pillows as there were 4 of us and they brought us what they could. Location was convenient with plenty of food within 1km walking distance. Taxi’s were plentiful as they charge per head for airport shuttle so it’s more worth it to take a taxi if you are traveling with more than one person. They give you a bottle of sparkling water for every room which is nice but should have regular bottle water on hand incase people aren’t into sparkling water. Hotel restaurant isn’t open for regular dinning but only if you pre paid for a meal package which is unfortunate for them. Overall a good experience.
2023년 7월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 7월 28일
Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.We are glad to hear that you found our rooms clean and our team helpful.It's great to know that our location was convenient for you and your family, with various dining options within walking distance. However, we appreciate your feedback regarding the bottled water, and we will take it into consideration for future.We apologize for any inconvenience caused by our restaurant not being open for regular dining during your stay. As you mentioned, we currently offer meal packages, and we are in the process of renovating our public areas, including the restaurant, to provide an even better experience for our guests. We expect the renovations to be completed by the end of the year.Thank you again; we hope to welcome you back soon.Kind regards,Tim Grave, General Manager

4/10 - 별로예요

Azarakhsh

2023년 7월에 1박 숙박함
답변 제공: Tim Grave, General Manager 님, 2023년 7월 20일
Dear Guest,Thank you for taking the time to share a review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will return for an improved experience in the future. Kind regards,Tim Grave, General Manager