8/10 Good
Helga
Business traveler, Traveled with partner
May 21, 2024
Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect: Only a 10 min walk to hall 3 on the Frankfurt fairgrounds and the public transport to the city center just 2 min away. Clean rooms and very nice breakfast buffet. The 2 ladies who take care of the breakfast buffet do a very good job to refill everything and to keep everything clean.
The staff at the reception is polite but not always very helpful:
1. The TV in our room had a bad satellite signal and did not work. We asked 3 times for repair, but despite of the fact that we were told the technician would look at it nothing changed.
2. When we were asking for a nice restaurant the recommendations were very generic.
3. The laundry service is not an in-house service, which means you have to take the provided laundry bag to the laundry service near by. In general, this is not a problem, but the way how it is presented is not how it really is.
All in a very nice hotel, just a few bits regarding the service can be improved.
Helga
Stayed 6 nights in May 2024