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컨트리 인 & 스위트 바이 래디슨, 갤버스턴 비치, 텍사스 여행 후기

2.5 out of 5
컨트리 인 & 스위트 바이 래디슨, 갤버스턴 비치, 텍사스
2818 Avenue R 1/2, Galveston, Galveston, TX

이용 후기

5.6
평점 10 - 훌륭해요. 1002개 이용 후기 중 177개" "
평점 8 - 좋아요. 1002개 이용 후기 중 162개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 192개" "
평점 4 - 별로예요. 1002개 이용 후기 중 210개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 261개" "

5.4/10

청결 상태

6.6/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

6/10 - 괜찮아요

Kandi

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is in a good location for those who cruising out and staying for one night. However it was very unkept, the furniture was falling apart, everything was dirty. The floors were disgusting and lamps and the dresser were falling apart.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Kristina

연인과의 여행
별로예요: 편의 시설/서비스
The breakfast needs an upgrade. So does the bedding and beds!
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Veronica

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I liked the ability to walk across the street to the beach. Due to the renovations, the entire walk from the room to lobby smelled like paint and the hallways were littered with debris from the construction. The room was fine, enjoyed the balcony and view of pleasure pier. The bathroom had low water pressure and old rusty shower head. The breakfast was continental. We didn’t know that was basic breakfast like cereal waffles and breads. But the staff was friendly and helpful. Since the water was cold at the beach when we stayed we enjoyed they’re heated indoor pool.
2024년 4월에 2박 숙박함

8/10 - 좋아요

Letha

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
It's obvious that they are remodeling, but a little clean up/vacuum would be suggested. I felt the price of the accommodations did not match up. However, Would stay again in a punch mostly because of the location. We live the Poop Deck
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Noel

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It’s all under constriction and the floors were dirty unsafe
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very staisfied
2024년 4월에 1박 숙박함

4/10 - 별로예요

Christopher

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is undergoing extensive renovations. Had we known before hand, we would have stayed elsewhere. Zero decorations in the room, just empty wall anchors. Hallways, corridors, and lobby down to bare Sheetrock. All smoke detectors throughout hotel were missing. Wires hanging out of wall with wire nuts on the end. Staff was all but non-existent once checked in. I get that places need to be updated, however, this place should have been closed for such extensive remodeling. The Fire Marshal, would likely revoke occupancy permit if they knew all the protection devices were missing. Should be a nice place in a few months, just not at the moment.
2024년 4월에 1박 숙박함
답변 제공: ana 님, 2024년 4월 13일
Dear Guest, Thank you for taking the time to post a review regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 - 훌륭해요

Gail 님, McKinney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is doing a remodel but that didn’t interrupt good service and tidy room
2024년 4월에 1박 숙박함

4/10 - 별로예요

Matthew

단체 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was probably the worst hotel ive ever stayed at. Place was under renovation. Dirty, smelled terrible, toilets didn't work, mold on the fire alarm, exposed electrical wiring, half painted walls. Complete sh*t hole.
2024년 4월에 1박 숙박함
답변 제공: Ana 님, 2024년 4월 9일
Dear Guest, Thank you for taking the time to post your recent stay at Country Inn & Suites by Radisson, Galveston Beach, TX. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 - 훌륭해요

Jim N

2024년 4월에 2박 숙박함

4/10 - 별로예요

Billy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: ana 님, 2024년 4월 4일
Dear Guest, Thank you for taking the time to post a response regarding your recent stay at the Hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a wonderful stay there the day before our cruise. It was convenient since they were able to pick us up from the airport and took us to the cruise port the next day. Everyone was friendly at the hotel and it was close the beach, pier and restaurants. I would definitely stay there again.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Gabriella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was suitable for a place to sleep
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

CHRISTOPHER 님, Cabot

별로예요: 직원 및 서비스
They need some chairs outside under the entrance. Also, no garbage can outside and the one in the lobby was FULL. There were only 2 towels in the bathroom for a party of three. The front desk clerk was working in the laundry room. No welcome or hello. This place is not worth the money.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Casey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Area was great, hotel smelled like wet paint but was under some sort of construction
2024년 3월에 1박 숙박함

4/10 - 별로예요

Amy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This was a disappointing stay as the hotel and amenities did not match what was portrayed online. No hot tub, even though it was shown in pictures (the staff advised they have been trying to remove those pictures for 4 years). The staff advised the exercise room and laundry room were also not currently available. People book hotels based on what they claim to offer, and we did not get what we paid for. The hallways were dirty, it looked rundown overall and there were cockroaches under our coffee pot when we wanted to make coffee.
2024년 3월에 2박 숙박함
답변 제공: ana 님, 2024년 4월 4일
Dear Guest, Thank you for taking the time to post a response regarding your recent stay at the Hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 - 훌륭해요

Byron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome staff member!!! Handled business for real and made the stay painless.Thank you
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Janet 님, Sierra Vista

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
after reading other reviews I was a little concerned about the cleanliness. However, it was clean, I did not see or feel any bugs. There are some places need to be painted, but they are renovating and looks like replacing all mattresses. they have a shuttle to cruise terminal for $10 per person and this was timely and professional.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Holly J. 님, Bellevue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice views of seawall area from balcony. Convenience cruise port
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

William

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice location
2024년 2월에 1박 숙박함

4/10 - 별로예요

Chuck

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor experience. In a nutshell the following, closet door didn't work, bathroom door wouldn't latch, no light bulbs in lamps, lampshades still had plastic wrap on them which had to be removed to prevent from burning of the light bulbs,phone didn't work,mold on the curtains from the A/C , A/C on 4th floor(my floor) was out, Ice machine didn't work. Facility guy took almost 2 hrs to show up.
2024년 2월에 2박 숙박함
답변 제공: Ana 님, 2024년 3월 3일
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

4/10 - 별로예요

Noemi

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Ana 님, 2024년 3월 3일
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 - 훌륭해요

David

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Kayla

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You get what you pay for.. This place was a dirty and had mold.
2024년 2월에 1박 숙박함
답변 제공: ana 님, 2024년 2월 9일
I would like to sincerely apologize for the error on the part of our HSKP staff. We are sorry you were not satisfied with the accommodations .On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you so much for bringing this to my attention.

2/10 - 너무 별로예요

fredrick

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is not maintained very well. It smells old and the bathroom toilet was falling apart. The shower was dirty and the carpet was dirty throughout the hotel.
2024년 1월에 1박 숙박함
답변 제공: ana 님, 2024년 1월 29일
Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

6/10 - 괜찮아요

Wendi

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was what I needed. One night before my cruise left. But it was just a rundown place. Lamp shades broken. Toilet rickety. Smelled weird. But the water worked, sheets were clean, tv mostly worked. So I was happy enough.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Ryan

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
While the staff was very friendly, the property however is extremely rundown. My room had a balcony door and the door frame was coming away from the wall, the toilet was loose from the floor, there was mildew buildup in the shower, stains on the sheets and some of the drawers on the dreeser wouldnt stay closed.
2024년 1월에 1박 숙박함
답변 제공: ana 님, 2024년 1월 29일
Thank you for taking the time to complete our online survey regarding your recent stay . On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Ok-ish. Great location.
Ok-ish room, bed felt clean and comfy. Shower head in 204 needs replaced or cleaned- visible mold on it. Friendly staff. Heater in room needs serviced/cleaned (vents are moldy)
2024년 1월에 2박 숙박함
답변 제공: Ana 님, 2024년 3월 3일
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

4/10 - 별로예요

Tresa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I liked it was close to the beach, but the linens were not clean and the place smelled really bad! I was there last year and it smelled like paint but this wasn’t a paint smell. I won’t stay there again.
2024년 1월에 1박 숙박함
답변 제공: ana 님, 2024년 1월 21일
I would like to sincerely apologize for the error on the part of our housekeeping staff. While it is no excuse, we do have several new members of our desk staff that are being trained and will most definitely use this as a training tool. I have addressed this issue with my team. Thank you so much for bringing this to my attention

2/10 - 너무 별로예요

allyson

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Filth everywhere
Dirty filthy disgusting
2024년 1월에 1박 숙박함
답변 제공: ana 님, 2024년 1월 21일
I do apologize for your inconvenience that you experienced. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Tonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Moldy Rooms
We got to our room and there was mold covering the window and curtains. They moved us to a different room and there was mold covering the AC vent. I tried to clean it off but couldn’t get it all. When we asked for a refund, they moved us to a third room. The hallway smelled like vomit. We will NOT be staying there again!
2024년 1월에 1박 숙박함
답변 제공: ana 님, 2024년 1월 21일
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of Thank you for taking the time to share your feedback

2/10 - 너무 별로예요

William

단체 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
FILTHY/BED BUGS 1/5/24
Night before our cruise: DO NOT STAY unless you are used to or ok with sleeping in bugs!! Staff were friendly but not able to refund any money. Thank God we looked at the bed/s before settling in! There were bedbugs on top of the comforter as well as under the sheets! The sheets were also stained all over! It was absolutely disgusting!! Our whole group left and all three rooms had the same issues! Working on trying to get refunded because we had to find another hotel and this was at 11 o’clock at night due to our flight arrived mid evening.
2024년 1월에 1박 숙박함
답변 제공: Ana 님, 2024년 3월 3일
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

2/10 - 너무 별로예요

Jamie

2024년 1월에 1박 숙박함
답변 제공: Ana 님, 2024년 3월 3일
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

8/10 - 좋아요

Susan

2024년 1월에 1박 숙박함

4/10 - 별로예요

Shumail

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: ana 님, 2024년 1월 21일
I would like to sincerely apologize for the error on the part of our housekeeping staff. While it is no excuse, we do have several new members of our desk staff that are being trained and will most definitely use this as a training tool. I have addressed this issue with my team. Thank you so much for bringing this to my attention

8/10 - 좋아요

angie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

4/10 - 별로예요

Wolfgang

2024년 1월에 1박 숙박함

4/10 - 별로예요

Jody 님, Blaine

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do NOT stay here! Pure filth! Dirty! The most dirtiest I have ever seen! Floors looked like they have Never been vacuumed! I was afraid to touch anything. I was afraid to lay in bed. So dirty, I feel like I need to go to the doctor for a check up!
2024년 1월에 1박 숙박함
답변 제공: ana 님, 2024년 1월 21일
I would like to sincerely apologize for the error on the part of our housekeeping staff. While it is no excuse, we do have several new members of our desk staff that are being trained and will most definitely use this as a training tool. I have addressed this issue with my team. Thank you so much for bringing this to my attention

6/10 - 괜찮아요

Daphne

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The older lady with glasses at my time of check in was extremely rude and unfriendly.
2024년 1월에 2박 숙박함

8/10 - 좋아요

Jana

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
HORRIBLE!
Horrible! I’m only rating to help another family avoid our nightmare! Filthy! Specifically booked for location and amenities. There is NO hot tub though pictures show it does. There is NO fitness room as listed and shown. There is NO business center as listed. I would like to say customer service was excellent with the exception of one women. I desperately needed a business center so I asked if she could print. She was so annoyed and slammed the email down on the counter for me to send to her. She stormed off and never came back to help me. The trash on the floors was never emptied and overflowing. Elevators were disgusting as well as everything else. There was a toilet just sitting in the pool area. This should not be on Hotels.com!
“Business Center”
“Fitness Center”
No hot tub
2023년 12월에 2박 숙박함
답변 제공: ana 님, 2024년 1월 4일
Thank you for posting a review. We feel sad knowing that your stay was anything less than satisfying due to remodel the property is undergoing at the time of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression with you in the future.

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Night before cruise
This was a convenient place to stay before our cruise. It's outdated but our room was great and we had no problems.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and Great Location!
The hotel has an excellent location! Staff went above and beyond and were so friendly. We only stayed for one night, but very pleased and served its purpose. Will definitely stay again. Great value and rooms/hotel is being updated nicely!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tanya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice Staff always.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Tabitha

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good location. Hotel is in process of being renovated so fitness room is not accessible. The toilet in room was not secured to the floor. No hot water or water pressure in shower. Also found roaches in the room.
2023년 12월에 2박 숙박함
답변 제공: ana 님, 2024년 1월 4일
Thank you for posting a review. We feel sad knowing that your stay was anything less than satisfying due to whatever reason we may have overlooked at that time. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression with you in the future.

10/10 - 훌륭해요

Kellie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Eric

좋아요: 직원 및 서비스
The placement was nice able to see pleasure pier and the seawall
2023년 12월에 1박 숙박함