야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

홀리데이 인 클럽 베이케이션스 갤버스턴 비치 리조트, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 클럽 베이케이션스 갤버스턴 비치 리조트, IHG 호텔
11743 Termini-San Luis Pass Road, Galveston, TX

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 984개 이용 후기 중 530개" "
평점 8 - 좋아요. 984개 이용 후기 중 318개" "
평점 6 - 괜찮아요. 984개 이용 후기 중 81개" "
평점 4 - 별로예요. 984개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 984개 이용 후기 중 18개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Sun ju

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2021년 8월 2일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Galveston Beach resort!

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beach front was very nice and well cared for!
2024년 5월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 5월 21일
5 star vacations are what we strive for at Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 5월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 5월 21일
5 star vacations are what we strive for at Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

8/10 - 좋아요

Cordell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Was not happy about the upfront sales pitch. Guess I should have realized that would happen based on “Holiday Club Vacations”. Otherwise, room accommodations were good. Property around is worn, but clean.
2024년 2월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations 님, 2024년 5월 17일
Thank you for letting us know about your experience with us at Galveston Beach Resort. We appreciate your comments and this rating and hope you’ll be back to see us again soon.

2/10 - 너무 별로예요

Edria 님, Austin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The first room they gave me had flees!!!! They sent me on this timeshare speech where the tour guide looked like he just woke up. His clothes were wrinkled and his breath smelled like coffee, and cigarettes. He had dirty fingernails and got pushy when I wasn’t willing to spend $40k on a timeshare. The young woman got so upset I requested a new room. The bathroom tub was rusty and the fridge wouldn’t stay shut. I will never in my life stay here again.
2024년 5월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 5월 14일
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
3rd time their we enjoy this resort
2024년 4월에 6박 숙박함
답변 제공: Holiday Inn Club Vacations 님, 2024년 5월 4일
Thanks for your comments and rating. Hopefully, your next stay will be 5 stars! We’re always looking for new ways to impress our guests and owners. And thanks for staying with us again at Galveston Beach Resort!

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations 님, 2024년 5월 4일
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Galveston Beach Resort.

8/10 - 좋아요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My niece and I stayed in a suite at the property further down the Seawall road (didn’t realize it was that location). Our room was clean, and pool was nice. Access to the beach was convenient. What we immediately didn’t like was the heavy hitting, almost deceptive sales pitch to listen to another sales pitch. We were tired from the drive, and ready to get in our room.
2024년 4월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations 님, 2024년 5월 3일
Thank you for letting us know about your experience with us at Galveston Beach Resort. We hate to see that your stay wasn’t all you hoped it would be. We appreciate your comments and this rating and hope you’ll be back to see us again.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my favorite property on Galveston Island. You have the conveniences of a condo, amenities of a resort, and no busy street between you and the beach!
2024년 4월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 30일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Galveston Beach resort!

8/10 - 좋아요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked that the resort was on the beach and had an outdoor pool and hot tub. Condo was good size with balcony, large bathroom & full kitchen.
2024년 4월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 30일
We love to see this! Thanks a million for taking the time to rate your stay at the Galveston Beach resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 - 훌륭해요

Michelle 님, Humble

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 29일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Jake

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the rooms
2024년 4월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 24일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Kellie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view was amazing! We loved the ease of walking on the boardwalk from the Hotel to the beach. The staff members were kind and helpful. Thank you Zuzanna for taking care of us. We will definitely stay here again in the future. We did not enjoy the timeshare presentation as we felt pressured to take out a loan to become timeshare owners.
2024년 4월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 23일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked being right on the beach! The pool area was nice and the grounds were very well maintained. Also liked that it is in a quiet location. Room was a little worn. Needs new flooring and a shower redo. Overall very nice stay!
2024년 4월에 4박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 14일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

2/10 - 너무 별로예요

Abduljalil

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 15일
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

10/10 - 훌륭해요

richard

2024년 3월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 29일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

6/10 - 괜찮아요

Latres 님, smyrna

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Functional property but underwhelming as a resort property
2024년 3월에 5박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 6일
Thank you for letting us know about your experience with us. We appreciate your comments and this rating and hope you’ll be back to see us again at Galveston Beach Resort.

10/10 - 훌륭해요

Allison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ability to go from either the ocean or the pool without crossing a rode. Felt very resort like
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 3월 31일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

6/10 - 괜찮아요

Joseph

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Excellent front staff. Layout of suite was nice. Room was not clean. Dust, dirt, grime. Common areas were dirty. Noisy A/C. Paper thin walls. Some maintenance due. Slider doors sticking. Shower door not latching. Lots of potential in the property. Just lacking the details ... and perhaps the investment to make this a place I could recommend in the future.
2024년 3월에 5박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 3월 31일
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. Thanks for sharing your rating.

8/10 - 좋아요

Trifon

2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 3월 27일
We love to see this! Thanks a million for taking the time to rate your stay at the Galveston Beach resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 - 훌륭해요

Ramon

2024년 3월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 11일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Tanesha

2024년 3월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 4월 2일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Heath

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only hotel on the beach .
2023년 12월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 3월 1일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Christian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff were wonderful and helpful. Graysen at the front desk was super helpful. This place is pretty clean, a little dated, but has everything you need. It’s 25 min from the cruise port if you were wondering. Bed was clean but a little soft
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 23일
We love to know it when we’ve hit one out of the park! Thank you for taking time to share your 5-out-of-5 rating. You made our day, and we hope to see you again soon at Galveston Beach Resort.

8/10 - 좋아요

yesli

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great stay just not what you look in the pictures, I reserved a suit with a king bed and I got a queen bed!
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 20일
We love to see this! Thanks a million for taking the time to rate your stay at the Galveston Beach resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 - 훌륭해요

Sheila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 19일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Galveston Beach resort!

10/10 - 훌륭해요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large living space and wonderfull staff.
2024년 2월에 4박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 15일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

6/10 - 괜찮아요

Trenton

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The room was nice and spacious! The staff was nice, but apparently this is a Timeshare. They talked to us at check in, I expected that. Once I denied wanting to do any of the timeshare jazz, I thought it was done. But no, at 8am the next morning they call our room asking AGAIN. I found this extremely annoying. We told them no again, and he kept asking why it was a no… It’s simple, NO. For the good, the pool was heated and nice! My kiddos and wife loved the hot tub! The room was large, nice kitchen and clean bathroom.
2024년 1월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 8일
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We appreciate your rating.

10/10 - 훌륭해요

LARRY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 6일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Galveston Beach resort!

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 6일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Galveston Beach resort!

8/10 - 좋아요

Faisal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall ok. I haven’t stayed at a lot of places in this vicinity so have no comparison. It’s definitely convenient for summers to have a place so close to the beach. Part I didn’t like was absence of vending machines and no nearby places to purchase anything. It is quiet and the staff is nice and helpful. However there’s no dining and since there’s no restaurants at a walking distance it may be inconvenient for my future visits. If you like the idea of staying at an apartment like place with a kitchen it may be perfect!
2024년 1월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 6일
We love to see this! Thanks a million for taking the time to rate your stay at the Galveston Beach resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love staying here! Close to the beach, but far enough from town to feel relaxed and spead out! The 2 bedroom was beautiful and fit our large family perfectly for a one night stay!
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 6일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Kartha

연인과의 여행
좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 6일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Katrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 6일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

10/10 - 훌륭해요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great time!
Rhianna was amazing! She went above and beyond for us. The hotel was wonderful, clean and very nice!
2024년 1월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 6일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Galveston Beach resort!

8/10 - 좋아요

Kim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are recently refurbished-very nice! Could do without all the sales pitches.
2024년 1월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 6일
We love to see this! Thanks a million for taking the time to rate your stay at the Galveston Beach resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 - 훌륭해요

george

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 6일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Galveston Beach resort!

6/10 - 괜찮아요

Leslie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great suite. The only problem was a big one. We got in after the office closed. I had called beforehand to let them know. They said to simply pick up the phone next to the office & the Security would answer & let us in. Well, THEIR PHONE DOESNT WORK!!! The security happened to see us & we finally got in. Security said she’s told the office several times & they won’t fix it!
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 6일
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. We appreciate your rating.

6/10 - 괜찮아요

Melissa

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures weren’t an accurate representation of this property. It is very dated and out of the way of all the action. No restaurants near by.
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2024년 2월 7일
Our guest experience is priority and we’re sorry if there were any shortcomings encountered during your stay. Thanks for sharing your rating.

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스
Such a beautiful property to have just a ok bathroom. Bathroom outdated and old, definitely needs work.
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 12월 5일
Thanks a million for taking the time to rate your stay at the Galveston Beach resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.

10/10 - 훌륭해요

Jose 님, Orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 12월 5일
5 star vacations are what we strive for at the Galveston Beach resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!

2/10 - 너무 별로예요

Marsha

단체 여행, 가족 여행
별로예요: 객실의 편안함
Save your money and stay somewhere else...
The location of the building is in the middle of nowhere. You can obviously tell the building was a poor remodel of a 60's condominium complex. Even after telling the staff we did not want to attend their timeshare presentation they charged both our rooms $28 for not showing up to their presentation. This is the second Holiday Inn Club Vacation facility I've stayed at and I am NOT impressed. I will continue to stay at Holiday Inn Express but I will not stay at another "Club Vacation" facility.
2023년 10월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 11월 7일
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This wss our second stay at this property. We will definitely stay here in the future. The rooms have everything you could need.
Sunrise views from the beach. Direct access from the property.
2023년 10월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 10월 28일
Thank you for letting us know you had a great experience with us at Galveston Beach Resort. We’re thrilled to see this rating and we look forward to seeing you again soon!

10/10 - 훌륭해요

Oktay 님, Houston

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very bad Wi-Fi in rooms.
2023년 10월에 4박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 10월 27일
Thank you for letting us know about your experience with us. We’re thrilled to see this rating and hope you’ll be back to see us again soon at Galveston Beach Resort!

2/10 - 너무 별로예요

Sean

2023년 10월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 11월 12일
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Could use a reno/update, but quite nice overall. A coat of paint would do wonders.
2023년 10월에 6박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 10월 20일
Thank you for letting us know about your experience with us at Galveston Beach Resort. We appreciate your comments, and we’re thrilled to see this rating. We hope you’ll be back to see us again soon!

2/10 - 너무 별로예요

Geanna C

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Where to start...sunrise/sunset were beautiful.
First, we were pleasantly surprised when someone called and confirmed our 2 consecutive reservations and that they would be combined/connected so that we would not be inconvenienced by having to change rooms. However, this was not the case once we arrived. So many issues...our 3 p.m. check-in turned into our waiting in our vehicle for an hour and a half! They said the room wasn't ready and our check-in should have been 4 p.m. but to check back in 30 minutes. Then they could not reach housekeeping despite calling 8 times. We missed our dinner reservations and that's just the half of it. Later, after we unpacked our entire week's worth of clothing, groceries, fishing gear, etc., we received a call stating that we would have to check out the following morning and check back into another room BUT they would keep us on the same floor and try to have housekeeping clean our room a bit earlier so that we would not have to wait until 4 p.m. to check back in. WHAT!?! So, now we not only had to sit in our vehicle for an hour and a half, miss our dinner reservations, unpack...just to repack it all (3+ carts full), but it now looks as if we will have hours of waiting in a hallway (unless we want to drag everything back down and sit in our vehicle) possibly for several hours? WTH!?! Don't even get me started on the condition of the place (stuck drawers, fridge not sealing correctly, sticky floors, dirty hand/fingerprints all over the doors, bed skirt halfway off the bed, rusty can-opener)
2023년 10월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 10월 17일
It’s always our aim to make sure guests have a positive experience, and we hate to hear this does not ring true for your stay with us at Galveston Beach Resort. We appreciate your taking the time to share your comments and rating. We have passed them along to the resort.

4/10 - 별로예요

jeff

2023년 10월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 11월 5일
Hearing from our guests is how we continue to grow. We’re sorry we did not meet your expectations, and appreciate you taking the time to share your rating.

10/10 - 훌륭해요

Ladonna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Longer stay
This location is perfect!! I will definitely be back to stay longer
2023년 9월에 1박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 10월 2일
Thanks for the review. It’s hard to top an already perfect stay, but we sure will try during your next visit to the Galveston Beach resort!

8/10 - 좋아요

jasmine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would have given it all 5 stars if the refrigerator had worked. Overall enjoyable!
2023년 9월에 2박 숙박함
답변 제공: Holiday Inn Club Vacations, Incorporated 님, 2023년 10월 2일
Thanks a million for taking the time to rate your stay at Galveston Beach resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.