Dear Sook, Thank you for your lovely feedback. I am so happy that you enjoyed your stay at our hotel and that you found our Team so friendly and helpful during your visit. I hope you will stay with us again on your next trip to Galway. Thank you for staying with us. Kindest regards, Louise Pettit Guest Relations Manager

친애하는 손님 당신의 멋진 의견을 가져 주셔서 감사합니다. 우리 호텔에 투숙 해줘서 고마워 regards, Louise Pettit Guest Relations Manager

친애하는 손님, 의견을 주셔서 감사합니다. 문안 인사, Louise Pettit Guest Relations Manager

Dear Brenda,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, it is very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Really sorry Brendan to read about the heating especially and there must have been an issue with the radiator valve and I promise to look back on this with Maintenance. The rooms are old for sure but we are getting there with a major refurbishment of all rooms which thanks fully started last October. Thanks again Brendan for letting us know and apologies once again for the shortcomings. Best regards, David O’Connor, General Manager. (Personally responded)

Dear Michael,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Thanks again Michael and happy Christmas to you! Best regards, David O’Connor, General Manager. (Personally responded)

Dear Sandra,Thank you so much for the really nice remarks about your recent stay with us. Thanks again Sandra for letting us know, best regards, David O’Connor, General Manager. (Personally responded)

Dear Carmen,Thank you so much for the really nice remarks about your stay with us and they do mean a great deal to us all here and our great Staff get to read them too. We have started our B Wing bedrooms refurbishment and we are really looking forward to getting brand new rooms back in line with a lot of refurbishment of public areas carried out over the recent years. Thanks again Carmen for letting us know, best regards, David O’Connor, General Manager. (Personally responded)

Dear Sid,Thank you so much for letting us know about your experiences regarding your recent stay at The Connacht Hotel, it is much appreciated and helps us here to review our operations and our performance. We look forward, at some point hopefully, to welcoming you back to The Connacht Hotel. I hear you loud and clear Sid on the room and bathroom. We are currently on a major refurbishment of all our guest bedrooms including the bathrooms to tie in with the rest of the public areas recently refurbished. Thanks again Sid and apologies again for the shortcomings. Best regards, David O’Connor, General Manager. (Personally responded)

Dear Michael,Thank you so much for the 5 Stars review regarding your recent stay with us at The Connacht Hotel, Galway, it is very much appreciated by us all here. Thanks again Michael, best regards, David O’Connor, General Manager. (Personally responded)

Dear Liam,Thank you for your very high scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Thanks again Liam and happy Christmas to you! Best regards, David O’Connor, General Manager. (Personally responded)

Dear Carol, thank you so much for the 5 out of 5 review regarding your recent stay with us at The Connacht Hotel, Galway, it is very much appreciated by us all here. Thanks again Carol, best regards, David O’Connor, General Manager. (Personally responded)

Dear Heather, thank you so much for the 5 Stars review regarding your recent stay with us at The Connacht Hotel, Galway, it is very much appreciated by us all here. Our D Wing is typically our longer term stay rooms but often occupied by hotel residents also. It is a bit of a trek over that direction but it does suit some Guests being that bit quieter and easy access to the leisure facilities. Thanks again Heather, best regards, David O’Connor, General Manager. (Personally responded)

Dear Michael,Thank you so much for the 4 Stars, much appreciated and of course always something left to work on. Thanks again Michael, best regards, David O'Connor, General Manager, (Personally replied)

Dear Donal, thank you so much for the really nice remarks about your our great Staff at The Connacht Hotel and they do get to read them too. Thanks again Donal, best regards, David O’Connor, General Manager.

Dear Kelly,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Thanks again and happy Christmas to you, best regards, David O’Connor, General Manager. (Personally responded)

Dear Mathew, thank you so much for letting us know about your recent stay with us at The Connacht Hotel. For sure our older rooms do need refurbishment and no coincidence I assure you but we have started this process in earnest two weeks ago and looking forward to progressively getting back brand new bedrooms in line with the refurbishment that was carried out in our public areas over the last couple of years. Sorry to hear about the food quality as this is something that does not present to me to often even considering the very large volume of meals prepared here but bot no doubt we have our moments and I am very sorry it was not right for you so apologies for this. Thanks again Matthew for letting us know, best regards, David O'Connor, General Manager.

Dear Adam,Thank you so much for the nice remarks about your stay and I hear you for sure on finding the laundry so I will be introducing more directional signage. Thanks again for that Adam, best regards, David O’Connor, General Manager.

Dear Siobhan, Thank you for the comments here and indeed we let you down on a number of items for sure and I will certainly be following up on the room, I understand it was a long term stay and should not have been handed back to Reception with a manager signing off on the room. The dampness on the door I haven't seen before so I will give this full attention. I responded on our internal post guest review so I trust you will be satisfied with my response and I look forward hopefully to hearing from you. Best regards, David O'Connor, General Manager.

Dear Sandra, Thank you for the the lovely comments and sentiments regarding your recent stay with us at The Connacht Hotel, Galway, it is very much appreciated by us all here. I hear you on the bathroom and the good news is we have started a major refurbishment of all our guest bedrooms which will include new bathrooms and air conditioning so hopefully we will see you back for that sometime in the future. Thanks again Sandra, best regards, David O’Connor, General Manager.

Dear Julie,Thank you for the lovely review regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here. Delighted that you also enjoyed Dinner with us. Thanks again Julie, best regards, David O’Connor, General Manager.

Dear Raymond,Thank you for the very nice comments and sentiments regarding your recent stay with us at The Connacht Hotel, Galway. Much appreciated, best regards, David O'Connor, General Manager.

Lieber Manuel,Vielen Dank, dass Sie uns über Ihren Aufenthalt bei uns informiert haben und entschuldigen uns für etwaige Mängel. Ich verspreche, dass ich mir Ihr Zimmer und die Wartungsunterlagen noch einmal ansehen werde, da dies ungewöhnlich ist. Ich bin mir jedoch nicht sicher, ob das Zimmer bei Ihrer Ankunft oder danach nicht vollständig gereinigt wurde. Was die Handtücher anbelangt, beauftragen wir einen Drittanbieter mit einem großen Wäschedienstleister, und obwohl alle unsere Bettwäsche, Handtücher usw. hygienisch sauber sind, hätten wir den Waschfleck zuerst erkennen müssen. Ich höre Sie laut und deutlich beim Frühstück und wir hatten viele große Reisegruppen am frühen Morgen, was den Druck auf die Auffüllung unserer Buffets erhöht, aber normalerweise kein Problem darstellt, aber ich weiß, dass dies während Ihres Aufenthalts passiert ist, daher tut es mir sehr leid auch darüber. Die Buchung des Frühstücks dient lediglich dazu, eine große Anzahl von Gästen zu erreichen, die nicht gleichzeitig ankommen, aber offensichtlich hat das alles für Sie einfach nicht geklappt. Vielen Dank, dass Sie uns über die aufgetretenen Probleme informiert haben. Wenn Sie jemals wieder auf diese Weise zurückkommen, können Sie unter doconnor@chgl.ie direkt Kontakt mit mir aufnehmen. Ich werde gerne Abhilfe schaffen. Nochmals vielen Dank Manuel für den Hinweis, beste Grüße, David O'Connor, Generla Manager.

Dear Rosemary,Thank you so much for the very nice review notwithstanding your room not being serviced. I will certainly look back on our rooms tracker to see where we went wrong on this. Thanks again Rosemary and apologies for the shortcomings with your room, best regards, David O'Connor, General Manager, The Connacht Hotel, Galway.

Dear Niall,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

Dear Vincent,Thank you for your top scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

Dear Linda,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

Dear Andrea,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Thank you too for the complimentary comments too. Best regards, David O’Connor, General Manager.

Dear Lee,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

Dear Juliano,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

Dear Patrick,Thank you for your high scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

Dear Jessica,Thank you so much for the top scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

Dear Kassandra,Thank you for the nice review regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here. Best regards, David O’Connor, General Manager.

Dear Kaleigh,Thank you for your high scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. I will certainly be checking out the ventilation issue and look at the shower problem too and thank you for letting us know. Best regards, David O’Connor, General Manager.

Dear Stephanie,Thank you for your top scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

Dear Susan, thank you so much for the 5 Stars, seems like you really enjoyed your stay with us. Thanks again Susan, best regards, David O'Connor, General Manager.

Dear Thomas,Thank you so much for letting us know about your experiences regarding your recent stay at The Connacht Hotel, it is much appreciated and helps us here to review our operations and our performance. Thank you indeed for the comprehensive review and for the really nice views overall. We look forward, at some point hopefully, to welcoming you back to The Connacht Hotel. Thanks again Thomas for letting us know about your stay with us. Best regards, David O’Connor, General Manager.

Hi Barbara, Thank you for posting your review and I am sorry if there was a miscommunication from our staff on dining as normally we will arrange a table at some point, not necessarily at time of request if not previously booked which we advise all guests to do on checking in. I have no doubt the TV at this point has been dealt with and sorry we did not have an opportunity to see if it was an easy fix or to change it out for you. Regarding the wine we do pride ourselves on changing our wines on a regular basis and we have our own Buyer who carefully selects suitable and quality wines. I imagine there may have been an issue with on of the bottles or something like that but indeed I am sorry for any shortcomings. Thanks for letting us know Barbara, best regards, David O'Connor, General Manager.

Dear Stephanie, Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. For sure it is a busy hotel and our Staff at Reception are wonderful and thank you. Best regards, David O’Connor, General Manager.

Dear Bridget,Thank you so much for letting us know about your experiences regarding your recent stay at The Connacht Hotel, it is much appreciated and helps us here to review our operations and our performance. Thank you also Bridget for the really nice comments about the hotel and our great Staff get to read all the comments too. We look forward, at some point hopefully, to welcoming you back to The Connacht Hotel. Thanks again Bridget for letting us know about your stay with us. Best regards, David O’Connor, General Manager.

Dear Nicholas, thank you for letting us know about your experience with us regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here. I hear you loud and clear Nicholas on D Wing and we are embarking on a major rooms refurbishment starting this November. Apologies for the shortcomings during your visit with us. Best regards, David O’Connor, General Manager.

Dear Daniel,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

Dear Valerie,Thank you for posting your note regarding your stay with us at The Connacht Hotel. I have looked into this issue this morning and I can confirm to you for sure that you would not have been been charged at point of booking and that the only method of payment for your booking was to be on arrival at check-in. I will write to you privately so that we can keep a couple of email threads so that I can be sure at your end that you can see you only paid once. I will email you now, best regards, David O'Connor, General Manager.

Dear Guest,Thank you for your scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Thank you also for the lovely comments. Best regards, David O’Connor, General Manager.

Dear Patricia,Thank you for your high scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

Dear Hadasah,Thank you for your top scores regarding your recent stay with us at The Connacht Hotel, very much appreciated by us all here as it provides us with an opportunity to see how we are doing whether it be good or not so good. Best regards, David O’Connor, General Manager.

Dear Kim,Thank you so much for posting your review regarding your recent stay with us at the Connacht Hotel, Galway. I hear you on D Wing which is a bit of a stretch but it does suit some guests being closer to the leisure centre and a bit quieter from the main thoroughfare. Thank you for the nice note about our great Staff. Best regards, David O'Connor, General Manager.