4/10 - 별로예요
Victoria 님, PETERBOROUGH
연인과의 여행
2024년 6월 19일
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We are first time visitors to the Gatlinburg area, visiting from Ontario, Canada on a motorcycle tour. We decided to take a 2 day break in Gatlinburg and were looking forward to the fun we would have and relaxing using the amenties as described within the advertisement for this property.
It did not deliver to what was described, which made us feel ripped of (our conversion to USD is $1.00CAD to basically 1.34USD, doesnt sound like much, but our rate was 158 per night and for the two nights was just about 380) AND I consider it to be bad business to TAKE peoples money and NOT disclose any of these details at the time of booking to provide a discounted rate or optional cancellation.
This property is split between the block, is in the middle of renovations that appear to be in a stand still, the staff are not supported to handle guest check in volume and phones, no information provided about conveniences such as the trolly or a map(other local motels and hotels do this)
Other than our hotel room being recently renovated, that was the only plus. It was absolutely underwhelming. We are not fussy, or prententious, but i expect that when I book and pay for something I am provided with those services. Sure, the answer to everything was walk down the street. Even having refreshments at the 515 location, they couldnt even do that because the vending machines were broke.
It was all too much, plus having had paid almost 400 to have this be the experience was not a great feeling.
Victoria
2024년 6월에 2박 숙박함