Check-in was a new one for me - we arrived for our stay around 6:30pm and found an envelope with the last name written on it taped to the outside window. Inside was a key ( and actual key, not a key card ) to the room, receipt and a parking pass. The room we stayed in ( ground level, near the swimming pool ) was ok. The lighting could be updated, same with the carpet. The bathroomnis due for an update - tub/shower paneling was loose in a few places, dings and peeling paint in a few places. The area was busy and we could definitely hear noises from the swimming pool, but it was quiet overnight. Overall, I feel like this was an ok stay for the price paid.
Marcin
2025๋ 6์์ 1๋ฐ ์๋ฐํจ
6/10
We never seen any employees there
Caleb
2025๋ 6์์ 3๋ฐ ์๋ฐํจ
10/10
Abby
2025๋ 6์์ 1๋ฐ ์๋ฐํจ
4/10
Carpet and bed covering looked clean and fairly new. However, we found a lighter in the room, trash on floor behind toilet. No cold water at the sink. Light above sink had 1 out of 4 working bulbs. Pools were not yet ready for the season.
Beverly
2025๋ 5์์ 4๋ฐ ์๋ฐํจ
10/10
My family and I have been staying at Mountain House Inn for nearly 40 years now and keep coming back! The staff is always friendly and accommodating. And the quiet and convenient location cant beat! I highly recommend them!
Drew
2025๋ 5์์ 2๋ฐ ์๋ฐํจ
2/10
They taped our room key to the window outside. Nobody was in the office. The room SMELLED like mold and the crpet and mattresses were dirty. The lights were horrible and the shower wall had a huge crack from tub to halfway up. We never stayed in the room, went across the street and rented a room at a different hotel. Getting a refund from Expedia as this room was ridiculous!
Tiffany
2025๋ 5์์ 3๋ฐ ์๋ฐํจ
6/10
Too close to Gatlinburg tourist strip, but still quiet. Worth the low price. Close to many restaurants on main strip.
Rosanne
2025๋ 4์์ 1๋ฐ ์๋ฐํจ
10/10
property is dated, but very clean
richard
2025๋ 4์์ 1๋ฐ ์๋ฐํจ
8/10
Rebecca
2025๋ 4์์ 3๋ฐ ์๋ฐํจ
2/10
Broken down dirty and no staff to be found
Aaron
2025๋ 4์์ 1๋ฐ ์๋ฐํจ
2/10
Nobody was ever at front desk. Room was filthy. Didnโt have a remote to the tv and took a day before I finally got ahold of someone to bring the remote. Bathroom was awful. Door was falling apart. Bath tub drain didnโt have a stopper and the shower handle was broke. Absolutely no water pressure.
Aaron
2025๋ 4์์ 1๋ฐ ์๋ฐํจ
8/10
I have stayed several times over the last few years and appreciate the friendly staff.
Cheryl
2025๋ 4์์ 3๋ฐ ์๋ฐํจ
2/10
Still using metal keys. No telling how many keys are out there. Office is closed like 5 pm to 9 am. Any problems your on your own. No one answering room phone ; least they could do is have an answering service pickup. Photos not of this office area!!! If you arrive late your key is in envelope taped to door. I thought this was a tourist motel but there are a lot of local living there full time. I feel this Property is totally misrepresented!!!! UNSAFE!!!!
Donna
2025๋ 3์์ 1๋ฐ ์๋ฐํจ
10/10
Very accessible
rick
2025๋ 3์์ 1๋ฐ ์๋ฐํจ
10/10
Taryn
2025๋ 3์์ 1๋ฐ ์๋ฐํจ
10/10
Very nice staff
courtney
2025๋ 3์์ 2๋ฐ ์๋ฐํจ
10/10
A very clean, comfortable room in a great location for a great price.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2025๋ 3์์ 5๋ฐ ์๋ฐํจ
2/10
Tabitha
2025๋ 3์์ 2๋ฐ ์๋ฐํจ
4/10
We just stayed 1 night. Just to sleep. We left a day early for our trip. The hotel we had booked didnt have any rooms for our day early.
The room and especially the bathroom was dirty.
The heater/ air conditioner sounded like a freight train. It woke us up throughout the night.
We used to stay here all the time a few years ago. It isnt clean now and definitely needs updated. The 2 pools outside are very dirty. Im sure they would attract bugs and bacteria.
Scott
2025๋ 3์์ 1๋ฐ ์๋ฐํจ
10/10
Good deal. Close to restaurants, bars, and attractions.
Rob
2025๋ 3์์ 1๋ฐ ์๋ฐํจ
8/10
Stayed for 2 nights to walk around Gatlinburg. Absolutely no issues with parking or walking to the strip. The check-in/check-out clerk was very nice. For $70 a night after taxes, fees, and whatever else it was well worth it.