고급 침구, 책상, 다리미/다리미판, 간이 침대
예약 가능 여부 확인

퀄리티 인 & 스위트 여행 후기

2.5 out of 5
퀄리티 인 & 스위트
401 Hemlock Street, Gatlinburg, TN

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 324개" "
평점 8 - 좋아요. 1001개 이용 후기 중 344개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 176개" "
평점 4 - 별로예요. 1001개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 65개" "

7.6/10

청결 상태

7.8/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

JAE MIN

가족 여행
별로예요: 직원 및 서비스
별로 추천하지 않아요.
오래된 호텔이라 실내 및 실외 환경이 그다지 만족스럽지 않았음. 전면적인 보수가 필요한듯. 그리고 카운터의 나이든 미국인이 서비스 자세가 되어 있지 않음. 친절하지 않았음.
2021년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

보통
좀 오래된 호텔. 좋지도 나쁘지도 않은 보통!
2018년 11월에 1박 숙박함

10/10 - 훌륭해요

Amanda 님, Cookeville

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2024년 5월에 4박 숙박함

8/10 - 좋아요

Joshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I really liked the breakfast room. I enjoyed the look of the fireplace but couldn't figure out how to get it going. I would have appreciated some clearer instructions for it.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Kelly

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just perfect for a quick get a way. Staff was great.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Manfred

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and spacious. Especially the view from the balcony.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Linda

가족 여행
I had tried to cancel our last night during the time frame allotted, and the hotel would not permit it. This is the second year we have stayed there and I will not go back. The older man at the front desk when we checked in was not at all friendly.
2024년 4월에 6박 숙박함

2/10 - 너무 별로예요

Michelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did NOT stay here. Checked in, went to room. Horrible smell in the room and around the room that made me very nauseous. Went to desk to let them know. Wrote a statement and they checked us out and returned our funds. Horrible experience.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

julie

2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Hollie

2024년 4월에 1박 숙박함

8/10 - 좋아요

Wendi

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Great location, great breakfast, spacious room, quiet area and beautiful sights! I only wished they would pick up the trash around the hotel grounds. I would stay again.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Delores

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Plumbing burst and water was cut-off. Call the front desk and no one answer for 30 minutes or more. When I maded contact, the office state it would be cutoff for several hours. Water was off from 7:30pm untill 11:30pm, we were unable to use the restroom or bathe. Owner of the property stated if a discount is given you must leave his property. At check out, owner refuse to give a detail bill of the charges and any discount. Beware, owner is not customer friendly to accommendation for custumers inconvenience while at his property.
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Brian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the arrival the elevator was unreliable and the rooms were clean but dirty if that makes sense. The bathroom wasn't updated the water ran brown. I never felt clean after showering, the beds were uncomfortable the people next door smoked the entire time. Our keys had to constantly be reset as they didn't work consistently. They served the same thing every day for breakfast. The toilet seat was broken. I would not recommend at all! Thankfully we didn't see any bugs. Thats the positive.
2024년 3월에 5박 숙박함

2/10 - 너무 별로예요

DONITAR

별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was terrible for the price they charged and it’s in a dirty alley with trash all around
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Matthew

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We got a room with a jacuzzi. It was very dirty, they cleaned it while we went downtown but we came back and could not get back in the room. We had to go back to the front desk 3 times (we were on the 5th floor so that was inconvenient). Finally got back in the room and the jacuzzi had been cleaned, ran the water and turned on the jets to get in and gray soap scum shot out of the jets. I took pictures and notified the front desk and they had NO intentions of righting what had happened. It was also extremely loud all night (could hear other guests constantly). Do not waist your time/money.

6/10 - 괜찮아요

Christa

2024년 4월에 2박 숙박함

4/10 - 별로예요

Bozena

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
old hotel needs renovation

6/10 - 괜찮아요

Elisha

연인과의 여행
별로예요: 직원 및 서비스
Front lobby smelled terrible. Office person had the worst breath and was not very kind. Room was okay. Clean bedding and bathroom. Fixtures were wonky.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Merrie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would not stay again. Doors broken with wood missing, scratched up wood work looked like a dog was left there. Breakfast free but not edible.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Ed

좋아요: 편의 시설/서비스
No hot water in shower, elevator sometimes not operating
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Sandra

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They had a nice dog place for dogs to go and do their business. Also, the breakfast was very good with lots to choose from! Loved sitting on my Balcony and enjoyed the coaster across the street! I really enjoyed my stay and the room was very clean! Thanks for keeping a clean and outstanding motel!
2024년 3월에 6박 숙박함

2/10 - 너무 별로예요

Alberto

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Not clean
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Ed

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice so far
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Guy

가족 여행
좋아요: 직원 및 서비스
The staff all smiled and took time to check me in and check me out so very very pleasant room clean and quiet
2024년 3월에 1박 숙박함

8/10 - 좋아요

Amy

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Gaby

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great time definitely recommend if you want something walking distance from the parkway but still quite and peaceful
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Miguel

좋아요: 청결 상태
2024년 2월에 2박 숙박함

8/10 - 좋아요

Cherubim

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Maria

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Kelsey

2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

amy

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Tracy

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel room was clean enough, but dated. The hallway outside room was not indoors and it was dated and needs to be painted. You enter rooms from outside.stafg was helpful and friendly. Breakfast was hot, organized and had a good variety of breakfast foods. The hotel room did have a nice balcony with a nice view of the mountain coaster. Very convenient location to downtown Gatlinburg. You can walk or take the trolley, which is just down the hotel parking lot driveway and about one block away. That saves alot on parking.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Janelle

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beautiful scenery.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

James 님, Miami

가족 여행
Fireplace was nice and easy to operate. Great balcony view.
2024년 1월에 4박 숙박함

2/10 - 너무 별로예요

Allissa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tragic.
General lack of cleanliness, paint chips, weather strips (door footer) left in the corners or our second room and ROACHES!! When specifically the roaches were brought to the front desk they were rude and defective about the topic. I was not offered a room cleaning or a room change until after i contacted hotels.com. while i did receive a refund that mostly covered one night the experiences was horrendous and the customer serve was terrible. The manager and bay cashier were much more pleasent but I will most definitely not be staying at this hotel again and wouldn't recommend it to anyone.
Roach #2
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Jeremiah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a good stay
2024년 2월에 2박 숙박함

4/10 - 별로예요

Cortney

가족 여행
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Tonya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great would def stay again!
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Ronnie

좋아요: 청결 상태
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Yunier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bueno
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

jessica

연인과의 여행
좋아요: 청결 상태
It definitely is not a fancy hotel everything was very basic but extremely convenient to walk where you want to go in Gatlinburg its close to all the shops and restaurants in town it was clean and quiet as well
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Susan

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Only one elevator
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Alessandra

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We picked a room with a fireplace and it barely worked. We called the front desk 2 different nights to take a look, the first night they said there was nobody available to look. The second night supposedly a maintenance man was sent and he never knocked on our door because the do not disturb was on the door, however if you were asked to come, why wouldn’t you knock on the door? Sounds like an excuse to me. The elevator broke down twice during our stay and we were on the 7th floor. The morning we checked out it was 9 degrees and we had to carry our luggage down the stairs, which is pretty much outdoors. All the front desk said is that there was nothing they could do or help with that situation.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

ALICIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

4/10 - 별로예요

Robin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Floor was dirty upon arrival. Part of the laminate on the floor was missing and created a potential injury incident if stepped on with bare feet. Molding was chipped and desperately needed painting. Wall in bathroom was peeling paint. The elevator broke down 2 out of 3 days. Maid service shorted up towels, no refills on amenities, and stranded us with no toilet tissue. Telling the desk clerk about issues was like talking to the wall. No apology, no genuine interest in the issue- blamed it on absent management and not knowing who to call. Told us to come get the toilet tissue ourselves. Stayed there twice and wasn’t satisfied either time. I’m done with this place.
2024년 1월에 3박 숙박함

4/10 - 별로예요

Nina

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is outdated. Also front desk is not very helpful. I had dirty sheets and bathroom. I had hair all over them. When i brought it to front desk attention they didnt even have 2 sets of sheets for me to change them myself. I asked to speak to the manager and he was nowhere to be found. The lady at the FD told me that he will call me to discuss the issue and yey nobody has called.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Melanie

2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Samuel

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If i could give this place a Zero i would. terrible stay, when we walked into the room the floor was extremely dirty and we even found a toe nail next to our bed. we complained everyday to the office and they never did anything about this. DO NOT STAY IN THIS HOTEL

8/10 - 좋아요

Earl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Okay for an evening.
I was honestly not surprised on the condition of this hotel. The pictures were a little deceiving. Checking in was good. Getting to our room was confusing. He told us to take the elevator to the second floor but once in the elevator the 2nd floor button had tape over it saying do not use so we took the stairs. The room was spacious but who ever remodeled it did it poorly. We were able to get a good night sleep but I'm thankful it was for only one evening.
2024년 1월에 1박 숙박함