Gledswood Hills Reserve Tours

I’ve worked in the travel industry for 20 years and have never received more unreasonable service than from this hotel. I couldn’t make my intended dates so requested to move them. I was explicit about the fact that I didn’t want a refund, I only wanted to amend my dates. They refused and said they “couldn’t” because I was within 30 days of arrival. Hotels have the power to do whatever they want, they absolutely could have moved my dates if they wanted to, they obviously just didn’t want the additional admin. Businesses that hold customers to their T&C’s “just because” is unreasonable. Especially when the hotel wouldn’t have been out of pocket in the slightest. A date change would have taken 2 minutes and they still couldn’t manage it.

We were very happy with our room We were not at all happy with our room being serviced, first night turned jug on and it blew a fuse took ages to fix Never got tea bags and sugar replaced daily had to ring to ask them to do this (Six out of the ten nights) No vacuum cleaning No toilet cleaned in the Ten days we stayed 🙁 disappointing