I don't leave negative reviews but on this occasion, this is to save anyone going through what we did.
Bed bugs, toilet flushed out onto to garden! Unbelievable but honestly it was disgusting.
The hotel itself looks lovely, dainty and welcoming but that's about it. No refund or acknowledgement but offered me 5% off for the next booking. No thanks!
There is no sign outside to say it is the Godalming Hotel, the exterior is very uninviting. The smell of stale food and oil hits you when you enter the building.
The receptionist hardly said a word to me, she didn't show me to my room. The room had a smell of body odour, the bathroom door had been punched in. There were no curtains and the blind didn't work.
You couldn't open the window to let fresh air in as there was a pond with swamp like water in which stank as bad.
Very poor customer relations.
Yes it was cheap and i was aware of the shared bathroom facilities. The room was a reasonable size and it was clean enough, though dated. I can accept the confusion about whether or not breakfast was included as I had made other arrangements. But an absolute minimum for any overnight stay is being able to sleep; to have a bed so lumpy you cannot sleep more than a couple of hours defeats the purpose of hiring a room. A comfortable mattress would have made all the difference between a stay that could have been good for the price and one that was actually awful.
We did not stay because this is place was unsafe, we have taken pictures and would like to share with you.
This is far the worst place I have seen,
We were on the ground floor and our window handle was broken off and therefore the window was always open.
The window was very dirty and cobwebs hanging outside. The window was broken.
This room is not fit to be offered for people to stay, it is a total disgrace and Expedia should not offer this hotel.
Expedia should not be linked to Hotel because you will business.
I had to find another hotel and pay a larger price because we need a hotel on the spot.
Please let me know where you would like our pictures to be issued?
I was working on a film in the area and finishing late and couldnโt get hold of anyone at the hotel and they wouldnโt let me check in after 10pm so I had to stay with a colleague instead
The entrance hall smelt strongly of food. One room had a loud buzzing noise in it when we entered. Turned out to be the wall mounted combined hairdryer/shaver socket, which wasnโt near a mirror, so badly sighted.
While the room had tea/coffee facilities, all double power sockets were badly located so difficult to use. The kettle had to be used behind a bed on the floor and a second kettle base was present for that!!
The bathroom mirror was hung by one hook only which was totally inadequate and at risk of being knocked off if caught when drying yourself. On investigation of the security of the mirror, live wires were found behind, made safe only by an electrical terminal block, which had exposed live parts!!
The other room had a damaged blind which didnโt shut the light out and was on the ground floor. In addition, 4 beeps were heard every minute throughout the night. When this was raised to the member of staff in the morning, the response was โoh yes, it has been doing that for the last 2 months!โ
On the morning of the first full day there was no hot water available to either room and to other guest rooms. . As of 1200 on that day the hot water had not been fixed. It was working again by 1900.
Other issues identified included no hand towel provide, missing toilet role holder and sharp wall fixing, windows that didnโt sound like they were closed, poorly fitted door furniture and limited car parking.
Parking is a nightmare if you do not get one of the 3 spaces out the front. Tiny access road, small car width is about manageable but thereโs bulk bags & household waste left out which makes it worse.
The slat blinds only had 3 slats on it so sun woke me up at the crack of dawn the wardrobe was almost falling down the socket had do not use written on it and there was a old pizza box left in the room a so the windows had handles missing so could not close then
Disgusting, dirty conditions. The room was filthy, sink had dirt in and around it with rice floating out of the sink hole of water was turned on. Shared bathrooms were dirty. Room did not look like it had been cleaned.
In the end I found somewhere else to stay due to the conditions.
If it's cheap, it's cheap for a reason! Lady at reception was lovely. The whole building inc the grounds & rear car park are very tired and need desperate attention. "Hotel" was clean, but apart from the lobby, it needs a refurb. Mattress was past its best date - not comfy. No chair for the desk. Despite advertising it provides FREE breakfast, it doesn't serve ANY food, paid for or otherwise. In a pretty good location of town centre and railway station