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컴포트 스위트 그랜버리 여행 후기

2.5 out of 5
컴포트 스위트 그랜버리
903 Harbor Lakes Dr, Granbury, TX

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 870개 이용 후기 중 533개" "
평점 8 - 좋아요. 870개 이용 후기 중 233개" "
평점 6 - 괜찮아요. 870개 이용 후기 중 48개" "
평점 4 - 별로예요. 870개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 870개 이용 후기 중 21개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

8/10 - 좋아요

Angela 님, Plano

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2024년 3월에 2박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 3월 21일
Dear Angela.... thanks for taking the time to rate us. Come back real soon...

8/10 - 좋아요

Bala

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, In breakfast are Ms.Donna was so kind and nice with everyone, She helped us too a lot. The rooms are big but it would be great if they have closed closet or drawers to keep our belongings.
2024년 3월에 3박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 3월 21일
Dear Bala, thanks so much for the nice comment about Donna... she is a jewel on our team for sure. Not sure about the comment regarding our closets. All of our rooms do have closets. Regardless, we appreciate you staying with us. Come back real soon.

10/10 - 훌륭해요

Katherine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were friendly and cared about the customers. Appreciate the lights in the parking lot. Thank you for the fruit infused water!
2024년 3월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 3월 21일
Dear Katherine, thanks for the perfect 5 out of 5 rating... it is much appreciated. Glad you enjoyed our lemon infused water. Come back and stay with us again real soon.

10/10 - 훌륭해요

Kevin C

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience and freshly remodeled. Donna was wonderful in the dinning room
2024년 3월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 3월 10일
Dear Kevin, thanks for reviewing our hotel with a perfect 5 out of 5! When we get reviews like yours it makes us feel our hard work is getting recognized. We all agree Donna is wonderful I will pass on your thoughts to her. And thanks for staying with us.

8/10 - 좋아요

Adelynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean and nice size. Pillows were very comfortable but the bed was a little bit firm for us. Staff was very friendly and breakfast was good. We would stay again.
2024년 2월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 2월 26일
Dear Adelynn, thank you for taking the time to give our hotel a review. We like getting feedback as it helps us to work on the areas our guests would like to see improved upon. Unfortunately our beds are brand new and won't be replaced anytime soon. I'm pleased that won't deter you from coming back. See you again.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was brand new or at least recently renovated. Everything was crisp and had that new room smell. Staff was extremely welcoming and the halls were quiet.
2024년 2월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 2월 26일
Dear Christopher, thank you so much for your perfect 5 out of 5 rating. We love to get perfect scores as it makes our hard work worth it to please our guests. Thanks for staying with us and hope to see you again.

10/10 - 훌륭해요

Lior

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its' a nice simple property in a nice quiet area. The staff was supper friendly.
2024년 2월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 2월 17일
Dear Lior, thank you so much for the perfect 5 out of 5 rating you gave us. The team here at Comfort Suites works hard to get those great reviews. Thanks for staying with us. Come back real soon.

10/10 - 훌륭해요

Scott

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very pleasant. Hotel very nice.
2024년 1월에 7박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 2월 13일
Dear Scott, thanks so much for your rating of a perfect 5 out of 5! Our entire team appreciates your recognizing the fruits of our labor. WE take great pride in our hotel, and we're delighted you chose our hotel while in Granbury. Come back and see us again real soon.

10/10 - 훌륭해요

nathaniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 1월 22일
Dear Nathaniel, thank you for the perfect 5 out of 5 rating, it is much appreciated. Our staff works hard to get those perfect scores and when they do, it keeps them going. Come back and stay with us again real soon.

8/10 - 좋아요

Dakota

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I were shocked by the sheer size of our room! It was bigger than any hotel room we’ve ever had. It was clean, and the bed was comfy. The staff were extremely welcoming and kind. The only issues we had was the renovation the hotel was doing caused it to be noisy at times, and the heater was hit or miss. During the day, we had to turn it up to keep the room warm, but at night, it would get too hot. It was challenging to find a comfortable temperature, and I did have some difficulty sleeping for this reason. Despite these issues, we enjoyed our stay. The hotel is in a good area with plenty of places around to eat and shop. Overall, I would recommend this property.
2024년 1월에 2박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 1월 22일
Dear Dakota, thank you for rating our hotel and your feedback. Yes unfortunately, the renovations are noisy! I apologize for the inconvenience it caused to you and your husband. As far as the A/C-Heater not functioning the way it is meant to, is not typical of the way we prepare our rooms for our guests. Prior to a guest's arrival our housekeeping staff inspects the room for cleanliness, amenities, and general appearance of the room. Once that takes place, one of our maintenance staff checks the room for anything that "works". In other words, they check the A/C, lights, plumbing, etc. Not sure why your unit was not working properly after their inspection. Regardless I apologize that the product quality and services were not what you expected and deserved. In spite of all that, I appreciate your recommending our hotel. Thank you for that! Our renovations will be completed by the end of February, and I hope you come back to experience a better stay.

10/10 - 훌륭해요

Alberto 님, Weatherford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Their hot tub and swimming pool are awesome! Excellent breakfast! Rooms have great air conditioners, beds, and showers! The WiFi is fast! Everything is top notch!
2024년 1월에 1박 숙박함
답변 제공: Albert, Guest Service 님, 2024년 1월 20일
Dear Alberto, thanks for the great rating! Great feedback regarding the hotel and our services. Come back and stay with us again real soon.

10/10 - 훌륭해요

Brandy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Albert, Guest Services. 님, 2024년 1월 20일
Dear Brandy, thanks for the 5 out of 5 rating. We love those perfect scores. Thanks for staying with us, hurry back!

8/10 - 좋아요

Tammy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at this location has always been awesome (we have stayed here before). The music they play, the free cookies, all is great! The breakfast is hot and good and plentiful! Parking seemed secure and safe. There were a couple of minor issues that weren't too much a concern during our stay. We just mentioned them when we checked out and the staff was very gratious in apologizing and attending to the matters. Would definitely recommend staying here...we will again!
2024년 1월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 1월 20일
Dear Tammy, thank you for your rating and the great feedback regarding your stay. We try hard for that perfect score, and sometimes things pop up and we do the best we can. Hope to see you back real soon!.

10/10 - 훌륭해요

Jinx

2024년 1월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 2월 2일
Dear Jinx, thanks for giving the hotel a perfect 5 out of 5 rating. It is much appreciated. Also, thanks for staying with us. Hope to see you back again real soon.

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent about our stay. The room was large, comfortable, and clean. The breakfast bar was superb. The staff was personable. The facility had ample common areas to use. The location is excellent.
2024년 1월에 4박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 1월 20일
Dear Christopher, thank you for the rating of 5 out of 5! We are pleased you enjoyed your stay. We work hard to earn those perfect 5's. Come back and see us soon!

10/10 - 훌륭해요

Maria

2024년 1월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 1월 31일
Dear Maria, thanks for rating our hotel a perfect 5. When we get ratings like yours, it makes us all feel we've met your expectations. Thanks for staying with us.

10/10 - 훌륭해요

Maria

2024년 1월에 1박 숙박함
답변 제공: Alberet, Guest Services 님, 2024년 1월 31일
Dear Maria, thank you for your perfect 5 out 5 rating! We really appreciate it. Hurry back!

10/10 - 훌륭해요

Alberto 님, Weatherford

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 1월 5일
Dear Alberto, wow, 5 out of 5 rating. We're pleased you enjoyed your stay. Please come back and stay with us again.

4/10 - 별로예요

Brayson

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
My girlfriend and I booked for a one night stay and when we went to check in i was told their policies like normal with all places however when it came to the no smoking policy they continued to elaborate by going into depth of say no Marijuana or crack and other drugs everytime i would say i understand and that i dont use those substances. After getting into the room at first glance it looks like a clean and well kept together hotel however upon further use and observation the tiles in the bathroom were missing grout in between them in places and the tiles were loose and slide or tilted when you steped on them. The sink had a major leak so when you used it water would splash onto your legs the shower heads were loose from the wall and the shower would leak water onto the floor all over. If you are looking for somewhere comfortable and nice to stay i wouldnt shy up on a $40 difference between this and the hilton. Choose the Hilton they offer the same services and a little more along with completely put together rooms.
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 1월 5일
Dear Brayson, thank you for rating the hotel and letting us know about some of the issues you experienced during your stay. I apologize for the condition of the bathroom with the loose tiles and water going everywhere. We have an excellent Maintenance staff and we certainly should have addressed those problems prior to your checking into the room. We recognize that our rooms have constant use and we are in the process of renovating every room in the hotel. We've completed the first floor and working on the 3rd floor currently. The second floor will begin around January 20th. As far as the no smoking and mention of illegal drugs, we have learned that the majority of guests do not consider smoking anything other than cigarettes to be in violation of the no smoking policy. It is simply a part of our communication with every guest that we cover the gambit of hotel policies so there is no confusion as to what is and is not acceptable. I apologize if our reference to marijuana offended you and your companion. The Hilton is a nice hotel and on the lake and all that. People have a choice and we understand your reference to them as the better choice. I am certain if you do decide to stay with us in the future, we can provide you with the product quality and services you expected and deserved. Have a Happy New Year!

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, helpful staff, super clean, and amazing breakfast! Will go back!
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 31일
Dear Kevin, thanks for the kind words regarding your stay, and the perfect 5 out of 5 rating! Reviews like yours is what keeps us working harder to achieve great results! We appreciate it very much. Thanks...

10/10 - 훌륭해요

Sheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 31일
Dear Sheryl, wow, a perfect 5 out of 5! Thanks so much for the great rating. When we get a perfect rating, it means so much to all of us. Come back and see us real soon.

10/10 - 훌륭해요

Bryan 님, Beavercreek

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was simply excellent. From check in at the front desk, to housekeeping and the attendant in the breakfast area. Very pleasant and professional. It's been a long time since we've experienced that level of sincere hospitality.
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 30일
Dear Bryan. thank you so much for the great review! Our staff lives to get perfect 5 out of 5 reviews and, your comments really get them charged up. Thanks for staying with us!

8/10 - 좋아요

Kim

2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 1월 20일
Dear Kim, thanks for your rating. While we always want to see perfect 5 out of 5 ratings, we know at times things happen. Hopefully on your next visit to Granbury, you'll give us another try to earn that "5". Come back and see us.

8/10 - 좋아요

Maria

2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 1월 20일
Dear Maria, thank you for your taking the time to rate your stay with us. While 4 out of 5 is a good rating, it does show us we can do better. Thanks for staying with us. Hope to see you back real soon.

10/10 - 훌륭해요

Steven J

2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2024년 1월 31일
Dear Steven J, WOW, thanks for the perfect 10! And thanks for staying with us... come back and visit us again real soon.

10/10 - 훌륭해요

Charity

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay at Comfort Suites
My stay was excellent. The staff was friendly and helpful. The room was very clean and comfortable. It was nice because it was quite at night. The only thing I would suggest is to have a couple of water bottles in the room.
2023년 12월에 3박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 26일
Dear Charity, thanks for the perfect 10! You made my day! I know when I pass your rating on to the staff, it will also make their day! Perfect scores keep us going and makes us feel our efforts are recognized by our guests. Thanks for staying with us, come back soon.

10/10 - 훌륭해요

Debora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 26일
Dear Debora, thanks for taking the time to rate your stay at our hotel. When the staff sees a perfect 5 out of 5, they feel more appreciative that their efforts were recognized by our guests. It also motivates them to continue to do a great job. Thanks for staying with us. Hope to see you back in the future.

4/10 - 별로예요

Dolores

가족 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
FREEDOM
I was told the room had just been renovated. I guess the AC/heater unit was not part of that process. We turned it on and it rattled as if it had marbles in it. No way we were going to sleep with that on. No other rooms available and no maintenance person available. What the heck, we attempted to fix it ourselves. Pulled off the front and three large ice chunks fell out of it. Problem solved. You’re welcome, Choice Hotels. Down side, had to repeat the process a couple of times. The hotel was LOUD. Our room was on the first floor. We could hear everything the people in the next room were doing. Including cheering every sports team in existence and their kid singing George Michael’s Freedom over and over. Interesting choice, but no one bothered to teach him anything but that one word of the song. The laundry room was on the other side of us and that was loud too with the housekeeping staff banging on everything and the machines rattling. Came back for an afternoon nap after a night of getting up to fix the heat several times and all we heard was the staff slamming things around and debating if deaf people would be able to know that a fire alarm was going off. Put the deaf people in room 115. They’ll hear it. FREEDOM!
2023년 12월에 2박 숙박함
답변 제공: Tami 님, 2023년 12월 26일
Dear Dolores,Thank you so much for taking the time to leave us a review regarding your recent stay with us. We sincerely care about our guest's experiences while they are with us. We feel just awful about the inconveniences of the loud AC unit, that must have been really frustrating. Our maintenance staff has looked into this room's AC issue, so it doesn't happen again to a future guest. We apologize we were unable to move you to another room during your stay; there's nothing quite like an unwanted serenade of a one-word song when you are trying to get some rest. My goodness, so sorry about that! We can certainly notate your profile for you to ensure you get an upper floor room for future stays. We truly hope you'd be willing to give us another try the next time you come to Granbury. Wishing you and yours a warm holiday season. Humbly, Tami Fleeger

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 18일
Dear Robert, thanks for rating our hotel on your recent stay with us. Our goal is to provide our guests with a perfect stay. We obviously fell a little short of that goal with your 4 out of 5 rating. What it means to us is that we still have some areas we need to concentrate more on. Give us another try, I'm certain we can earn that perfect 5.

10/10 - 훌륭해요

Patricia

2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 18일
Dear Patricia, you just made my day! Thanks for the PERFECT rating! Feedback like yours is the "Breakfast of Champions"! It really does make us proud to know we did a great job in providing you with the product quality & services you expected and deserved! Have a great holiday season!

10/10 - 훌륭해요

Alicia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 16일
Dear Alicia, thanks so much for the 5 out of 5! Our staff works harder when we get great ratings. They like to keep it that way. Thanks for staying with us... come back and see us soon!

10/10 - 훌륭해요

Ignacio 님, Odessatx

출장 여행
좋아요: 편의 시설/서비스
I absolutely loved the facility, I arrived hours before checki in, but, after breakfast and they offered me breakfast. Of course, I took it afterwards I asked if i could wait until check in in the lobby and the gentleman behind the desk checked on my room said it was ready and gave me the key. I MOST DEFINITELY RECOMMEND THIS PLACE. Will always stay here!
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 14일
Dear Ignacio, thanks so much for your comments. I remember checking you in. Yes, it was a very early check in. Glad we could take care of you in spite of the time. We did keep breakfast open for you... that's why we're here, to make our guests feel at home. Thanks again!

8/10 - 좋아요

Teresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 14일
Dear Teresa, thank you for taking the time to rate us. An 8 out of 10 sure beats a 7 out of 10. Not getting a perfect 10 means we fell short in some area. We're sorry something wasn't quite right while you were with us. We can do better. Thanks for the feedback.

10/10 - 훌륭해요

Caitlin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 13일
Dear Caitlin, a perfect10 is much appreciated. Perfect 10's makes our day! And thanks for choosing our hotel while in Granbury. Come back and see us again real soon.

10/10 - 훌륭해요

Dorman R

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 13일
Dear Dorman R, thanks for taking the time to review your stay with us. And many thanks for rating us a perfect 10! Perfect 10's are a great way of motivating us to continue to provide our guests with the product quality and service they expect & deserve... come back and see us again real soon..

10/10 - 훌륭해요

Gayle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 10일
Dear Gayle, thank you for taking the time to give us a rating. We always like to see a perfect 5 out of 5! It is much appreciated! Come back and see us real soon.

10/10 - 훌륭해요

Peggy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean
This hotel was very very clean. That’s the most important factor for me when choosing a hotel. They all have policies but those policies aren’t always followed, but at the Comfort Suites my room was spotless and everything looked and smelled clean and fresh. Kudos to the housekeeping staff!
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 10일
Dear Peggy, you made my day! Thanks so much for the feedback regarding our cleanliness. It's ratings and comments like yours that keep us going. We appreciate it so much! I will certainly pass on your comments to the housekeeping staff!

8/10 - 좋아요

Oanh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 10일
Dear Oanh, thanks for rating us. While a 4 out of 5 is not what we strive for, it tells us we still have some work to do to earn that 5 out of 5. We'll keep trying.

10/10 - 훌륭해요

Genera

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Manager was the SWEETEST! Check in was GREAT!
2023년 11월에 2박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 10일
Dear Genera, thanks for the 10 out of 10 rating. We appreciate your rating and it motivates us to keep striving for those perfect scores! Yes, our manager is the sweetest, we love her!

10/10 - 훌륭해요

Lynsie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2023년 11월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 10일
Dear Lynsie, thanks for your review. It's always great to get a perfect 5 out of 5. Thanks for staying with us, come back and see us again.

8/10 - 좋아요

Melissa

2023년 11월에 2박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 11월 22일
Dear Melissa, thank you for your rating, I wish it was a 5 out of 5. Nevertheless, a 4 sure beats a rating of 1. A less than perfect rating motivates us to work harder to earn that perfect 5 out of 5 rating. Thanks again for rating your stay.

8/10 - 좋아요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 11월 22일
Dear Janice, Thanks for taking the time to give us a rating. A little disappointed we didn't get a 5 out of 5. Come back and visit us again, I'm certain we can earn that perfect 5. Have a great holiday season.

6/10 - 괜찮아요

Kala

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Clean but only ok stay
Breakfast was a bit cramped and bathroom was cramped, it was clean but wouldn’t stay here again I think
2023년 11월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 11월 22일
Dear Kala, we appreciate your comments. We're not perfect, and when things aren't quite right, we want to know about it. I'm assuming breakfast was very busy, so it does tend to get cramped. Not sure about your bathroom. Nevertheless, it was clean! Thanks for sharing. We'd like you to reconsider staying with us again. We're renovating the entire hotel and I know we can provide you with the product quality and service you expect and deserve. Please reconsider.

10/10 - 훌륭해요

Lauren

2023년 11월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 11월 22일
Dear Lauren, You made my day! A perfect 10! Thanks for a great rating, it is much appreciated. I will definitely share with the staff. Come back and see us again real soon.

10/10 - 훌륭해요

Aaron 님, Dallas

2023년 11월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 10일
Dear Aaron, thanks for taking the time to rate your stay with us. We're happy to see a perfect 5 out of 5. Thanks for staying with us, come back and see us again!

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 11월 22일
Dear Laura, thanks so much for taking the time to tell us about your stay. A 10 is something we strive for. It's what keeps the staff motivated. Have a great holiday season.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 11월 22일
Dear Jose, WOW! A perfect 10! Thanks so much for the great rating, we really appreciate it. Come back and see us again real soon.

10/10 - 훌륭해요

LANE 님, Shreveport

2023년 11월에 1박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 12월 10일
Dear Lane, thank you for taking the time to rate your stay with us. We love 5 out of 5 ratings! Come back and see us again.

10/10 - 훌륭해요

Wyatte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly breakfast staff that made you feel like your are home.
2023년 10월에 4박 숙박함
답변 제공: Albert, Guest Services 님, 2023년 11월 5일
Dear Wyatte, thanks for your review. 5 out of 5 is what we like to see. I'll be sure to let the breakfast staff know that you were really pleased with their service and made you feel at home. Come back and see us again.

10/10 - 훌륭해요

April

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
The Cook/Front Desk lady DONNA, went above and beyond for our family that was celebrating a family reunion.
2023년 10월에 1박 숙박함
답변 제공: Albert, Guest Service 님, 2023년 11월 2일
Dear April, Donna is a gem for sure. We greatly appreciate your recognizing her. Thanks for staying with us during your family reunion. It was great to have you all for such a great event. Come back and see us real soon. and bring the whole family too.