책상, 암막 커튼, 무료 WiFi, 침대 시트

로드웨이 인 플래그스태프 - 다운타운 여행 후기

2 out of 5

이용 후기

5.2
평점 10 - 훌륭해요. 1001개 이용 후기 중 75개" "
평점 8 - 좋아요. 1001개 이용 후기 중 179개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 216개" "
평점 4 - 별로예요. 1001개 이용 후기 중 236개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 295개" "

5.6/10

청결 상태

5.8/10

직원 및 서비스

4.8/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

4/10 - 별로예요

PANSEO

2023년 10월에 1박 숙박함
답변 제공: MIKE 님, 2023년 10월 9일
Thank you for taking the time to share. We appreciate your feedback regarding our parking and pool. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 - 좋아요

Kara

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Kara, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place. Parking was limited.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Steven,Thank you for sharing your feedback with us. We appreciate your kind words about our hotel. Should you have any concerns or need further assistance, please do not hesitate to contact our management team directly. Your feedback helps us improve our services for all our guests.

4/10 - 별로예요

Louis

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The pillows were stained so I didn’t use them, the door didn’t close/seal properly, and the parking is tight. Definitely a one and done stay.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Louis,Thank you for sharing your feedback with us. We value your input and will address the concerns you've raised to ensure a more comfortable experience for our future guests. We appreciate your time in bringing these matters to our attention.

2/10 - 너무 별로예요

Martha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Too noisy smelled like smoke.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello Martha,We apologize for any inconvenience caused by noise and odors during your stay. Your feedback is valuable for our continuous improvement. We recommend contacting management to address your concerns further.

2/10 - 너무 별로예요

joellen

단체 여행
It smelled terrible. I had to climb in through the window because the door handle would not open. Small cramped dilapidated quarters.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello joellen,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable environment for all our guests and will address these concerns appropriately. Please contact our management team directly to discuss your experience further.

8/10 - 좋아요

Curt

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Curt, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 - 좋아요

Jaime

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: dave 님, 2024년 3월 19일
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed and amenities . Through guest feedback like yours we are better able to enhance guest experience; so thank you

8/10 - 좋아요

Tri

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: dave 님, 2024년 3월 14일
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed and amenities . Through guest feedback like yours we are better able to enhance guest experience; so thank you

8/10 - 좋아요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Complaints about lack of parking and no free breakfast don't make sense for an older downtown property because there's no room in the facility for a meal room, and no possibility of expanding parking in a downtown location. The downtown location is a plus, but plusses often come with tradeoffs. Many reviews complain about cleanliness and water heat/pressure, but my room was clean and the shower came on hot immediately. Yeah, the street and railroad tracks are noisy. It's a downtown location. Everything worked fine in the room except for very weak, pretty much useless, wi-fi. Management should address that. Also, the heating unit in the window isn't old but the interface makes little sense, and it's overly loud. Makes me wonder whether a better choice might have been made. Other than the problems noted the downtown location is a major plus, and makes the facility a choice to consider.
2024년 3월에 1박 숙박함
답변 제공: mike 님, 2024년 3월 14일
Thank you for taking the time to share. We appreciate your feedback regarding our parking and water pressure. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

4/10 - 별로예요

Philbert

Lady charged me $25 at check in. I had two double beds. She said $10 cleaning fee and $15 charge to have 3 ppl in the room. Smh. One bed two ppl.. So 2 beds 4 ppl should be ok? She ask me how many ppl in the room. I said 3. She charges me $15 extra for 3 ppl. Smh. I'm tired and came in from the airport shuttle.I needed to sleep.i will not stay at this hotel again.
2024년 2월에 1박 숙박함
답변 제공: mike 님, 2024년 2월 15일
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality.Reservation booked for 2 adults you where 3 adults that is why there was extra person charge. Applied and hotel fees were collected where acknowledge at check-in

4/10 - 별로예요

Shelley

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
my room was freezing! the heat was turned off and took all night to warm up just a little
2024년 2월에 1박 숙박함
답변 제공: david 님, 2024년 2월 7일
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience

2/10 - 너무 별로예요

Lane

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty, found a 30mg oxycodone on the floor. Bed sheets had track marks. Had booked for 2 nights didn’t even stay one. Checked out late the first night and didn’t expect a refund for the first night but did get a refund for the second night. Helpful staff, but terrible hotel.
2024년 1월에 2박 숙박함
답변 제공: DAVID 님, 2024년 1월 30일
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality

2/10 - 너무 별로예요

Robin

2024년 1월에 3박 숙박함
답변 제공: david 님, 2024년 1월 25일
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

8/10 - 좋아요

Brandon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Small parking lot, if you drive a full size pickup and there are multiple in the lot you’ll be making 5-6 point turns. Bed and room was comfortable, would have been much better with good pillows.
2024년 1월에 1박 숙박함
답변 제공: david 님, 2024년 1월 25일
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cheap and nice
2024년 1월에 3박 숙박함
답변 제공: dave 님, 2024년 1월 17일
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our bed and amenities . Through guest feedback like yours we are better able to enhance guest experience; so thank you

6/10 - 괜찮아요

James

별로예요: 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: dave 님, 2024년 1월 17일
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 - 괜찮아요

Asucena’s

아이를 동반한 가족 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
There’s a train right across so if your a light sleeper buy head phones I loved the sound of the train but other family members didn’t, but a very good spot felt like a vegas strip around the corner and lots of little stores and everything was close by
2024년 1월에 2박 숙박함
답변 제공: mike 님, 2024년 1월 17일
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 - 좋아요

Ronald

좋아요: 청결 상태, 직원 및 서비스
Great location and priced appropriately
2024년 1월에 1박 숙박함
답변 제공: mike 님, 2024년 1월 10일
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 - 괜찮아요

brittany 님, tucson

2024년 1월에 1박 숙박함
답변 제공: DAVID 님, 2024년 1월 30일
????

2/10 - 너무 별로예요

Shaye

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: MIKE 님, 2024년 1월 10일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 - 너무 별로예요

Finn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here
I chose this hotel because it was close to the Amtrak station and I had a 5am train. They charged me close to $250 because it was Jan 1. Their details on this site are a lie. There is no microwave (40% of why I picked this place), the front desk is not 24/7, and they charge an additional $10 cleaning fee. That fee is not on this site and on their own site they charge $5 for a cleaning fee. There was hair in the bed, sink, shower, and even the door hinges. Visible dirt in the shower, door frames, and walls. The bed is uncomfortable, the heat/ac unit difficult to use and loud, and you can hear everything (even your neighbor snoring). The coffee machine was filthy and still had an old coffee packet. I would've been better off sleeping in the train station. Gross, overpriced, and deceptive.
2024년 1월에 1박 숙박함
답변 제공: mike 님, 2024년 1월 10일
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 - 너무 별로예요

josh

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: MIKE 님, 2024년 1월 10일
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4/10 - 별로예요

Kevin

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was very nice, wakable to all of the downtown. The Facility was horrible. The rooms were not clean, the towels were dirty and there was no running hot water in our room.
2023년 12월에 1박 숙박함
답변 제공: MIKE 님, 2024년 1월 10일
We can't thank you enough for sharing your feedback with regards to our staff and property. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 - 좋아요

Rachel

좋아요: 직원 및 서비스, 객실의 편안함
Location
Super close to downtown! Walk to restaurants and bars. 30 min from snowbowl
2023년 12월에 3박 숙박함
답변 제공: DAVE 님, 2023년 12월 31일
Thank you for taking the time to share. We appreciate your feedback regarding our parking and pool. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 - 너무 별로예요

Tyler

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Small unorganized
2023년 12월에 2박 숙박함
답변 제공: DAVE 님, 2023년 12월 31일
Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4/10 - 별로예요

Lisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: MIKE 님, 2023년 12월 31일
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our room. I hope you will return to enjoy a memorable and exceptional experience

10/10 - 훌륭해요

Harveer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Teanna was very helpful. She answered me a lot of questions about the city.
2023년 12월에 1박 숙박함
답변 제공: DAVE 님, 2023년 12월 31일
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 - 별로예요

Michael

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking was very limited. Nt enough Parking for the rooms they had.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello Michael, Thank you for sharing your experience with us. We apologize if the parking availability did not meet your expectations. We value your feedback and will take it into consideration for future improvements.

4/10 - 별로예요

Chance

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Water pressure extremely low. Towels and pillows lacking in comfort and quantity. The room had a weird smell. No ice, no breakfast. Not enough parking, big inconvenience. Had maid service knocking on the door a couple of times well before checkout time asking when were leaving. Our room was clean except for a few small pieces of trash. The location was the biggest draw for this stay but next time we will definitely spend a little more to stay somewhere else.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Chance, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments on the water pressure, towels, pillows, and smell in the room, as well as the issues with ice, breakfast, parking, and maid service timing. We take these matters seriously, and we will use your feedback to improve our services. We regret that we were not able to meet your expectations on this occasion. We hope to have the opportunity to welcome you back to our hotel in the future, where we strive to provide a more enjoyable stay.

6/10 - 괜찮아요

Suzanne

좋아요: 직원 및 서비스
N/a
2023년 12월에 1박 숙박함
답변 제공: MIKE 님, 2023년 12월 5일
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 - 별로예요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The heater did not work. It blew at full blast at 82°. We had to open all the windows just to sleep. Felt like a dehydrator.
2023년 12월에 1박 숙박함
답변 제공: MIKE 님, 2023년 12월 5일
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

10/10 - 훌륭해요

Brittany

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Brittany,We appreciate your positive rating! We're delighted to hear that you enjoyed your stay with us. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Phillip

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked online the owners charged me 30 extra bucks for booking on hotels .com and called it tax . They advertise free coffee but keep the doors locked until after 10:00 then they won't let you have any . When I finally did talk them into giving me a cup it was obvious it was days old . Having to walk 5 blocks in 15 degree weather to get coffee when they use it as a selling point made me very angry . Flagstaff is full of shady motels that saw there heyday in the 60s , this is one of them
2023년 11월에 3박 숙박함
답변 제공: mark 님, 2023년 11월 28일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 - 별로예요

Annette 님, Buckeye

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room that I was given had very dim lighting. Neither of the lamps at bedside’s was operational. The room was very dark with the poor overhead light. The desk clerk tried to convince me that it was OK. It was not OK. He gave me another room, but this one was a king bed. My original room was two double beds. I said to him concerning the king room this room is smaller than the other and only has one bed. Is there a price difference? He said the rooms were the same size and it was all the same. At that point I realize that I got what I paid for. Although the shower was dirty, the bathroom was too cold to take a shower, and there was no effort to clean my room throughout my tonight stay, I decided to not make anymore complaints about the room and to except the fact that nothing was going to change. This property is in poor condition. It’s dirty.
2023년 11월에 2박 숙박함
답변 제공: mark 님, 2023년 11월 28일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 - 훌륭해요

FRANCISCO

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello FRANCISCO,Thank you for choosing our hotel for your stay! We hope you had a wonderful experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.

6/10 - 괜찮아요

kathy

별로예요: 청결 상태
just ok
just very old and out dated. beds not comfortable.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello kathy, We appreciate your feedback and apologize for any inconvenience caused during your stay. We understand that the design of our hotel may not have met your expectations. We continually strive to improve our guest experience and have noted your comments regarding the beds. We hope to have the opportunity to welcome you back in the future for a better experience.

2/10 - 너무 별로예요

Jane

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s what you get for the money but even that… it was pretty bad… not very friendly either… won’t be staying there ever again
2023년 10월에 1박 숙박함
답변 제공: MIKE 님, 2023년 10월 24일
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4/10 - 별로예요

Morgan 님, Puyallup

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Morgan,Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests. Should you have any further concerns, please don't hesitate to contact our management team.

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
No available parking. There were double the number of room to the parking spaces. The motion light didn’t work in the upstairs hallway. We had to use the light on my cell phone to see. The hair dryer was broke. The toilet plunger broken. My days and Rodeway are past forever
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Daniel, We apologize for the inconvenience with the parking, hallway light, hair dryer, and toilet plunger. Your feedback is valuable to us and we'll address these issues with our team to ensure a better experience in the future.

6/10 - 괜찮아요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location was loud during the night from the railway near by.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Edward,We apologize for any inconvenience caused by the nearby railway noise. Our team is constantly working to minimize disturbances and ensure a peaceful stay for our guests.

4/10 - 별로예요

Denise

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is right downtown on a corner so that is convenient if you want downtown, plenty of parking for guests. The room we stayed in was upstairs - hand rail didn't go all the way around & steps uneven, dangerous. Towels old, rough, see through; no 'Do Not Disturb' sign; stayed 2 nights no housekeeper in sight; bright light over bed, no lamps; stained sheets; asked for more towels but they didn't bring them, we had to go get them; only amenity was small bar of soap & 2 tiny bottles shampoo; shower in bath - water came from both at same time & we did use it correctly; water lukewarm; room not dusted in at least a week; washcloth from previous guest left in room. Gave them a 2* only because I stayed in one that had noxious smells and they got a 1*. One-half mile from nearest food. Trains run a lot at night but that didn't bother me as I live next to a train. Wasn't really much to like except the housekeeper I spoke to in the morning of check out was pleasant.
2023년 10월에 2박 숙박함
답변 제공: mike 님, 2023년 10월 12일
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 - 좋아요

Scott

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
The first thing you should know is that it is not fair to compare this to a modern luxury hotel, it just isnt that. What it is, is a very affordable place to sleep close to any of the multitude of outdoor activities in the area. Think of it as a home base where you can then venture out from rather than a place you will sit inside and bask in luxury. Parking is VERY tight however you will likely be able to park literally feet from your door which makes loading and unloading a breeze. Don't take your huge SUV, you'll regret it. The location is the big reason to stay here. Once parked you have so many food, shopping, and nightlife activities within easy walking distance. No need to Uber after a night of drinking. The elephant in the room is noise. It is obviously only about 80 yards from a very active railway. Its kind of an old west vibe and if your kiddos like trains thats a bonus but if you desire quiet above all else this will not be for you.
2023년 10월에 2박 숙박함
답변 제공: MIKE 님, 2023년 10월 9일
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 - 별로예요

Tricia

단체 여행
좋아요: 직원 및 서비스
My car got towed from a parking space the hotel Desk staff told me to park. They did correct the issue but it was a major inconvenience.
답변 제공: Manager 님, 2023년 10월 10일
Hello Tricia ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

6/10 - 괜찮아요

Michael

출장 여행
They charge an extra property tax fee. Never was asked to pay that in Flagstaff before
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Michael,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our property. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 - 너무 별로예요

Monika

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: MIKE 님, 2023년 9월 13일
On behalf of our entire staff , I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 - 좋아요

Joshua

좋아요: 청결 상태, 직원 및 서비스
My thoughts
It was decent. It is a cheaper hotel. The rooms are a bit small but for solo overnight trip it served purpose.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hi Joshua,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

2/10 - 너무 별로예요

Julia

단체 여행
Worst hotel experience I’ve ever had.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hello Julia, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

6/10 - 괜찮아요

Molly

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was ok.
Basic accommodations. Motel needs upgrade and thorough cleaning.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello Molly,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Overprice for conditions
Not worth the price. Very limited and tight parking. Carpet was stained and dirty. Bathroom was very small and uncomfortable. AC unit was worn and difficult to use.
2023년 8월에 1박 숙박함
답변 제공: EMY 님, 2023년 8월 23일
Thank you for taking the time to share. We appreciate your feedback regarding our parking and pool. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.