실내 수영장, 야외 수영장, 08:00 ~ 20:00 오픈, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

래디슨 호텔 나이아가라 폴스-그랜드 아일랜드 여행 후기

3.5 out of 5
래디슨 호텔 나이아가라 폴스-그랜드 아일랜드
100 Whitehaven Rd, Grand Island, NY

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 281개" "
평점 8 - 좋아요. 1002개 이용 후기 중 271개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 179개" "
평점 4 - 별로예요. 1002개 이용 후기 중 140개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 131개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
ok

10/10 - 훌륭해요

Jackie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet

10/10 - 훌륭해요

Katlyn 님, New brighton

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

YARIANNA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
was fine but the property going to close, and everything was empty, no restaurant, no drinks machine but i like the peace.
2022년 12월에 3박 숙박함

10/10 - 훌륭해요

JOE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
End of a era!
We had come to this hotel for 15 years during the holidays bringing our whole. Family 23 members . Unfortunately the hotel Is closing and being turned into apartments. Truly a loss. Lots of great memories
2022년 12월에 2박 숙박함

4/10 - 별로예요

Shan

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The kitchen and restaurant was closed so we could not get breakfast or any meals on site, and the pool was closed for most of our stay because there was no lifeguard. It was supposed to be open Monday till 8 pm and we went down to use it at seven pm and the lifeguard had left early so we could not use it. Really bad service for being able to enjoy the beautiful pool and hot tub. I think the hotel should alert people by email or text that the pool is closed at hours that are different than posted or that they may close randomly at the whim of staff, so people can decide to stay elsewhere if they want.
2022년 12월에 2박 숙박함

6/10 - 괜찮아요

Basak 님, Toronto

8/10 - 좋아요

Yun

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in, and friendly staff. Will come back
2022년 10월에 1박 숙박함
답변 제공: chris 님, 2022년 11월 2일
Thank you for staying at our hotel. We are glad to know you liked the location and hotel staff. Our values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful suite. Loved the patio with the lake view however they need to invest in better chairs. 2 Metal folding chairs were just inappropriate but everything else was great.
2022년 10월에 1박 숙박함
답변 제공: chris 님, 2022년 10월 26일
Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Fair
Hot tub wasn’t working. Nothing open in the hotel eg: coffee shop, food, etc. we had to drive everywhere. We were not informed of these closures ahead of time.
2022년 10월에 1박 숙박함
답변 제공: chris 님, 2022년 10월 26일
I'm sorry to hear about your negative experience during your stay.Please accept our heartfelt apologies; this is truly unfortunate.I completely understand your disappointment and frustration as a result of the numerous issues you've mentioned. Whatever the reasons, we will definitely verify the truth and take action against those responsible after conducting an investigation and taking steps to prevent similar incidents in the future.We would like to inform you that this is not a common occurrence in our hospitality, and we will thoroughly review your comments with the team before implementing appropriate solutions to please our guests.I hope you will understand and reconsider us in the future, as we would appreciate the opportunity to change your opinion.

8/10 - 좋아요

Patrizia

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel was very nice. Heater in room was extremely loud, found it hard to sleep when it kicked in made a really loud noise. Friendly and helpful staff. Gym was one of the better hotel gyms I’ve seen. Decent amount of equipment and including free weights.
2022년 10월에 1박 숙박함
답변 제공: chris 님, 2022년 10월 26일
Thanks for your stay and feedback and telling us the positive and negative aspects. My apologies for the inconveniences .We shall work on priority to improve the said areas based on your observations. Guest feedback is important to us for betterment. Hope to welcome you again soon.

8/10 - 좋아요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Mark
It was off season. No in-house breakfast. The pool was very large and clean. They put us on the front ,room when a back room would have given us a river view. It was nice for the money ,but it felt like the movie the shining.
2022년 9월에 3박 숙박함
답변 제공: rja 님, 2022년 10월 18일
Thank you for staying with us.

4/10 - 별로예요

Ian

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very beautiful location with a very nice pool and workout area. Our room however was very disappointing. We were in a non smoking room that still reeked of cigarette smoke. Our balcony was falling apart which was a bit sketchy. And all the other room next to us had very nice and not destroyed balconies. We had one of the more expensive rooms so it was a bit disappointing to have our room be so disheveled. Great property location and super friendly and courteous staff.
2022년 10월에 2박 숙박함
답변 제공: rja 님, 2022년 10월 17일
Thank you for staying with us and providing feedback.

10/10 - 훌륭해요

Desmond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: rja 님, 2022년 10월 17일
Thank you for staying with us.

8/10 - 좋아요

Eve

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
The room and the view were great. However the locks on the doors were not in good working condition, so I did
2022년 10월에 1박 숙박함
답변 제공: rja 님, 2022년 10월 17일
Thank you for staying with us.

10/10 - 훌륭해요

GOLAM

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location, nice service
2022년 10월에 1박 숙박함
답변 제공: chris 님, 2022년 10월 12일
Thanks for Staying with us.

10/10 - 훌륭해요

Luci 님, San Pedro Sula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonito y limpio
2022년 10월에 1박 숙박함
답변 제공: rja 님, 2022년 10월 7일
gracias por quedarse con nosotros y por sus comentarios.

6/10 - 괜찮아요

TAYLOR 님, Stayner

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was well manicured.
2022년 9월에 3박 숙박함
답변 제공: rja 님, 2022년 10월 4일
Thank you for staying with us and giving us your feedback.

10/10 - 훌륭해요

Donna

2022년 9월에 1박 숙박함
답변 제공: rja 님, 2022년 10월 4일
Thank you for staying with us and giving us your feedback.

8/10 - 좋아요

Lynn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to Niagra Falls. No breakfast provided.
2022년 9월에 1박 숙박함
답변 제공: rja 님, 2022년 10월 4일
Thank you for staying with us and giving us your feedback.

10/10 - 훌륭해요

Tenitra

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
😒
2022년 9월에 1박 숙박함
답변 제공: Laura Z 님, 2022년 9월 28일
Thank you for the review!

8/10 - 좋아요

JEFFREY

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Quiet - almost to the point of deserted. Hotel was clean, but felt dated. Breakfast buffet was good, but not worth the extra $15. Food selection was comparable to free breakfasts at other hotels
2022년 9월에 2박 숙박함
답변 제공: Laura Z 님, 2022년 9월 28일
Thank you for your feedback. I will certainly discuss the breakfast cost with our GM and our food & beverage team. Hopefully we can make these adjustments for the future!

8/10 - 좋아요

Jazmin

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was great that they let us check in so late (4am) but I was given the wrong room which was annoying. Once that was resolved our stay was great. The hotel needs a little renovating. Looks like there was some water damage and the suite furniture is dated. The hot tub wasn’t working and the pool was super cold with all the doors open which was a little weird. Parking was free but the breakfast buffet was $16 per person and we could never find it which was also weird but over all it was nice. The location saves this hotel it’s a really beautiful neighborhood.
2022년 9월에 2박 숙박함
답변 제공: chris 님, 2022년 9월 20일
Thanks for Staying with us and we appreciate your Feedback

6/10 - 괜찮아요

RAYMOND

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
river view
2022년 9월에 2박 숙박함
답변 제공: chris 님, 2022년 9월 20일
Thanks for staying with us

8/10 - 좋아요

Jamie Dommell

2022년 9월에 1박 숙박함
답변 제공: Laura Z 님, 2022년 9월 21일
Thank you for the review, please come and stay with us again!

6/10 - 괜찮아요

Courtney

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely expected it to be a bit nicer and much more clean
2022년 9월에 2박 숙박함
답변 제공: rja 님, 2022년 9월 20일
Thank you for staying with us and giving us your feedback.

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: rja 님, 2022년 9월 19일
Thank you for staying with us.

8/10 - 좋아요

Julie

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The outside was not tended to at all- weeds in the parking lots, grass wasn’t mowed. There was no curb appeal. The inside was clean but it seemed like a ghost town in there. It seemed only parts of the hotel were being used. The handle on our toilet was broken. It wasn’t made clear where ice machines were.
2022년 9월에 1박 숙박함
답변 제공: rja 님, 2022년 9월 19일
Thank you for your feedback and for staying with us.

8/10 - 좋아요

Dylan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the jacuzzi tub
2022년 9월에 3박 숙박함
답변 제공: Laura Z 님, 2022년 9월 17일
Thank you for your review! Please come and stay with us again in the future!

6/10 - 괜찮아요

Oscar

가족 여행
별로예요: 직원 및 서비스
Buena cama, pero en terminos generales esta descuidado
2022년 9월에 1박 숙박함
답변 제공: rja 님, 2022년 9월 16일
Thank you for staying with us.

8/10 - 좋아요

Beth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 3박 숙박함
답변 제공: chris 님, 2022년 9월 16일
thanks for staying with us

10/10 - 훌륭해요

Lorena

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mi unica recomendación es que deberian limpiar arreglar y cambiar toallas diario yo dure 3 dias y dos noches y fue lo mismo nunca me lo arreglaron
2022년 9월에 2박 숙박함
답변 제공: rja 님, 2022년 9월 16일
thank you for staying with us.

10/10 - 훌륭해요

Sylvio

2022년 9월에 1박 숙박함
답변 제공: chris 님, 2022년 9월 14일
Thanks for Staying with us.

4/10 - 별로예요

Robert

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon my arrival I noticed right away that the landscaping had not been done in weeks. Walked in the lobby to check in and was greeted at the front desk. One of the two main elevators was out of order. My stay was for three days so I was excited to use the hotels amenities which is why I booked my stay here, where should I start first the ceiling in the indoor pool area leaked into the pool, the hot tub didn't work, I stayed in the King suite which included a jetted tub. The balcony area hadn't been cleaned in weeks.Now I have to say I am not one of those people who enjoy leaving bad reviews but I feel like for the money I spent and the distance I traveled to stay here was not worth it.
2022년 9월에 3박 숙박함
답변 제공: rja 님, 2022년 9월 12일
thank you for your feedback and for staying with us.

2/10 - 너무 별로예요

Nigel 님, Shrewsbury

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing was what we would have expected from a Radisson. The rooms were old and tired, the decor was decked old, the a/c was noisy and poorly maintained with that smell of damp. that gets on your chest. The staff save 2 were particularly uninterested in doing anything, helping or providing anything it was is if they had simply given up. The parking lot is overgrown, badly marked, badly lit and looked dilapidated. The reception area was old and tired. There are far too few staff. There was no restaurant service of any use, the pool was dirty and unusable, the fact that they charged as much as they did and people actually paid it once they got there was mostly due to the fact that once there we had no where else to do. Would I go back, not even if you paid me to go there! I use Radisson hotels a lot and I mean a lot I stay in hotels over 1/3rd of the year as a pilot and I can honestly say that if my airline had put me in this hotel I would have refused to to stay but if forced to then placed myself as unfit to operate the next day. This hotel is in dire need of hiring three times as many staff, a refurb or just simply knowing down. It is simply no longer fit for purpose.
2022년 8월에 2박 숙박함
답변 제공: chris 님, 2022년 9월 8일
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

4/10 - 별로예요

Madeline

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
When we got to the room, the door was ajar. We went inside and noticed that even though the door had two deadbolt locks, neither of them worked (one had a knob that turned, but no lock was inside, and the other didn’t fit in the hole for the lock). We noticed that the door didn’t open from outside unless you used a key card, so we stayed in the room anyway. Even though our checkout was at 11am, housekeeping let themselves in at 9am while we were sleeping. We told the man at the front desk about all of this, and his only response was “sorry man”.
2022년 9월에 1박 숙박함
답변 제공: chris 님, 2022년 9월 6일
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

6/10 - 괜찮아요

Jorge Marcelo Torres

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel looks old. It needs a upgrade. The rooms are small and it doesn’t have a sofa bed.
2022년 9월에 1박 숙박함
답변 제공: chris 님, 2022년 9월 6일
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

8/10 - 좋아요

Jose

좋아요: 직원 및 서비스
별로예요: 청결 상태
Cleanliness
It was a great price. However rooms were not available for check in on time. Room was dirty. Had to have recleaned. Outside pool was not open and dirty. No type of breakfast not even banana or pasty. Out side was not maintained looked like hotel was abandoned. Hair in tub . Was definitely not cleaned. Beautiful view but very disappointed that couldn't be comfortable on balcony. Also was VERY dirty. Had not been cleaned in quite so.e time. Spider webs. Dirt, chairs dirty.
2022년 8월에 1박 숙박함
답변 제공: rja 님, 2022년 10월 17일
Thank you for staying with us.

4/10 - 별로예요

Maria

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Got room 351 as soon as we walked in we felt a terrible smell, like wet carpet- only to find out after we change and took our shoes off that the air conditioner was leaking and the rug was completely wet all around it.
2022년 9월에 1박 숙박함
답변 제공: chris 님, 2022년 9월 3일
I am very sorry to read about the poor experience you had during the stay.Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned.Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future.We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest.I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here are absolutely wonderful! Everyone was friendly and helpful and easy to chat with! We will definitely be back to stay!
2022년 7월에 2박 숙박함
답변 제공: Laura Z 님, 2022년 9월 3일
Hi Elizabeth! Thank you so much for your kind review. I am so happy to hear that our staff was wonderful. Please come and stay with us again!

2/10 - 너무 별로예요

Kathy

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First inpression, what a dump, no clear 'front door'. Room was never tidied,no clean towels until I had to bring mine out and ask for them,trash never picked up from the room,paint peeling, bathroom smelled
2022년 8월에 3박 숙박함
답변 제공: Laura Z 님, 2022년 9월 3일
Hi Kathy, thank you for your feedback. I have addressed these concerns with our team. We are still not doing daily stayover service. However, upon request we can always bring towels, pick up trash from the room. In regard to condition, I will certainly have our maintenance team fix the issues that you've expressed.I appreciate the feedback so that we can use it to fine tune our operations.

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
.
2022년 8월에 3박 숙박함
답변 제공: chris 님, 2022년 9월 3일
Thanks you for staying with us

2/10 - 너무 별로예요

Eddie

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is ok the balcony had wasps nest every where dirty
2022년 8월에 3박 숙박함
답변 제공: Laura Z 님, 2022년 8월 30일
I have addressed your concerns with housekeeping, and I assure you that we are now diligently working to get these balconies cleaned up. The nests that your have encountered are actually Barn Swallow bird nests. They are a protected species and their nests can not be knocked down per federal law.Thank you for your review. I have used it to fine tune our operations!

8/10 - 좋아요

Neela

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good experience
2022년 8월에 1박 숙박함
답변 제공: Laura Z 님, 2022년 8월 30일
Thank you for the positive review! Come and see us again!

2/10 - 너무 별로예요

pandy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staffs are very bad
2022년 8월에 1박 숙박함
답변 제공: Laura Z 님, 2022년 8월 30일
I apologize that our staff didn't fulfill your needs. It is certainly rare when the staff is here is considered "bad". Would you care to elaborate? This way I would be able to pin point which team member would need coaching.

6/10 - 괜찮아요

KATHIE

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Heyday
I’m sure this property was in much better shape in its heyday. I’m sure Covid had part of it. Property looked very run down from the outside but rooms were decent. View was beautiful from our balcony. We did not eat the breakfast because they were charging $16 for a breakfast you would get for free at other hotels.
2022년 8월에 3박 숙박함
답변 제공: Laura Z 님, 2022년 8월 30일
Thank you for the review. Our landscaping needs a lot of work. I agree. Luckily, it will be cleaned up this week. I am sorry that for during your stay that it was not. I also agree that the breakfast price is higher. It is an all you can eat buffet, this is why the price is steep.

6/10 - 괜찮아요

Hayden

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Needs an upgrade for the 21st century
2022년 8월에 1박 숙박함
답변 제공: Laura Z 님, 2022년 8월 30일
Thank you for the review. I will certainly express these concerns that you have, to our ownership.