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Reviews of Drury Inn & Suites Grand Rapids

3 out of 5
Drury Inn & Suites Grand Rapids
5175 28th Street SE, Grand Rapids, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 802 out of 1008 reviews" "
Rating 8 - Good. 150 out of 1008 reviews" "
Rating 6 - Okay. 28 out of 1008 reviews" "
Rating 4 - Poor. 12 out of 1008 reviews" "
Rating 2 - Terrible. 16 out of 1008 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, clean pool and spa, spacious rooms…good breakfast and dinner
Stayed 2 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again!
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! From the hot, fresh meal that was being served when we got there, the clean beds and room to the delicious breakfast options, everything was amazing!
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service
Staff was so friendly and accommodating I would stay here again! Super clean rooms as well They try to make up for the lack of a restaurant with free drinks and bar food for happy hour Plus popcorn Kudos to them!
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very clean, friendly & helpful, great food breakfast & relax.
Stayed 4 nights in Apr 2024

10/10 Excellent

Barbara

Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Amenities, property conditions & facilities
Clean and convenient. I would stay here again
Stayed 1 night in Feb 2024

2/10 Terrible

Katherine

Stayed 1 night in Apr 2024

10/10 Excellent

sonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with nice hot tub and pool. Loved the evening reception which served as dinner for us. Amazing staff was very helpful with my mom when we returned with her after oral surgery. They made sure we could find acceptable food for her and provided extra blankets for her comfort❤️
Stayed 2 nights in Apr 2024

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my expectations for Drury.
Stayed 1 night in Apr 2024

8/10 Good

josslyn, SPOKANE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 5 days and they clean out garbage cans and gave towels 2xs but hotel was nice, safe, and had nice breakfast. I wish pool hrs were a bit earlier they open it at 9 am wish it was open 7 ish for early risers.
Stayed 5 nights in Apr 2024

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean. Staff helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff is wonderful!
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to my home.
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. We missed dinner, but enjoyed the breakfast. The only downside for us was that there wasn't a fan unit in the room. So if noise and a breeze is something you need to sleep, consider packing a fan. We would definitely stay again.
Stayed 1 night in Apr 2024

6/10 Okay

Brie

Traveled with family
Disliked: Property conditions & facilities
The hotel was jammed packed. The food was awful, lobby was a human zoo. We decided to leave and forfeit our stay. Not great.
Stayed 1 night in Apr 2024

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Drury is always an excellent choice.
Stayed 2 nights in Apr 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

JADRANKA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit busy, but stuff did a great job maintaining the supplies needed; like clean towels in pool area and food in the dining room
Stayed 1 night in Mar 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kelvin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Hotel property is very clean and looks new. However, my room had thermostat problems. The room would not get below 72 degrees and actually got up to 74 even on cool setting set to 65 degrees. The hallway was cooler. Also, the thermostat in the room has an extremely bright green led. It illuminates the entire room at night with all lighting off. Pretty distracting when trying to sleep. The breakfast and dinner are nothing special. Pool and hot tub are nice but are so crowded due to this being geared towards a “family” hotel so it is full of kids. Location is kind of lousy because you get a lot of noise from interstate which the hotel property wouldn’t grant my request of having a room not on highway side. Also a lot of traffic/congestion on main road due to it being directly next to the interstate off ramp. I probably wouldn’t stay here again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Alante

Traveled with family and small children
Felt harassed by the manger kids playing ding dong ditch and front desk isn’t doing anything about it
Stayed 1 night in Mar 2024

10/10 Excellent

Tracy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great experience. All areas super clean. Very friendly staff (all of them). Our room was nice. Happy hour/dinner was great as well. The food looked good (chicken, pasta alfredo, baked potato, hot dogs, chips and salsa/cheese). They serve liquor in addition to beer and wine. Breakfast was also good, what you'd expect from a chain breakfast buffet. The only drawback was that the dog walking area was pretty small. Otherwise, we had a great stay and would stay there again. Now we know why they get great reviews.

10/10 Excellent

Timothy V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with a pleasant staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Rachel

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!
Stayed 1 night in Mar 2024

6/10 Okay

Tiffany

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodations. Above and beyond. Friendly staff.
Stayed 3 nights in Feb 2024

8/10 Good

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this stay! Super friendly staff and great rooms. Loved the free dinner snacks and breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Peggy

Stayed 1 night in Feb 2024

8/10 Good

Peter

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Angela, Ionia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their computers were down when we were checking in so the wait was a bit longer than expected but the staff did the best they could to get us into our rooms swiftly.
Stayed 1 night in Feb 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen, Colorado Springs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a nice surprise. The staff team are terrific and the rooms are spacious and practical for work travelers. I’ll stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Sketchy motel right next door but other than that it’s convenient
Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoy Drury Inns!
Stayed 2 nights in Feb 2024

8/10 Good

Lidia

Liked: Cleanliness, property conditions & facilities, room comfort
Chain was quick and professional but lacked friendliness or warm smile. Alll other staff has been very warm and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Traveled with family
Liked: Amenities
I think that it’s great that they offer free drinks and a free buffet at night time. Place was amazing! Will book again with them as long as they keep the prices reasonable.
Stayed 1 night in Jan 2024

10/10 Excellent

Steve Farver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was a great find in Grand Rapids. Check-in was easy. The room was clean and ready when we arrived. I was a bit annoyed that the reservation said 'Included Amenities - drinks and hors doeuvres'. however when we arrived at 8:30pm, the attendant said that it had ended 5:30pm-7pm. No where in any of the documentation is this listed of a time limitation. It seemed like a perk that the Drury had over other hotels to put it over the top, but it was a let down. Also, there was a brief fire alarm in the morning around 7:30am, and no mention was made about why it went off or if everything was ok. It turned off after about a minute. Just didn't know if we needed to evacuate or what was going on. All I wanted to do was sleep in. Breakfast in the morning was really good, they had a lot of options and everything was kept clean. Otherwise, everything was great. Would stay there again if we are in Grand Rapids.
Stayed 1 night in Jan 2024

10/10 Excellent

Tawanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good. Location was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Sherrie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loveeed the appetizers and the pool
Stayed 1 night in Jan 2024