실내 수영장, 야외 수영장, 일광욕 의자
예약 가능 여부 확인

홀리데이 인 해리스버그 - 허쉬 에어리어, I-81, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 해리스버그 - 허쉬 에어리어, I-81, IHG 호텔
Hershey Exit 80, I-81, Grantville, PA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 806개 이용 후기 중 239개" "
평점 8 - 좋아요. 806개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 806개 이용 후기 중 148개" "
평점 4 - 별로예요. 806개 이용 후기 중 99개" "
평점 2 - 너무 별로예요. 806개 이용 후기 중 60개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

4/10 - 별로예요

Timothy 님, Harrisburg

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I stayed in room 263. Room was dirty. Bathroom was terrible. Door frame rusted out would not close properly. No hot water. Curtains were torn and would not close. Room had a dusky damp Oder. There was literally nothing good about the room. Public areas were fine.
2024년 5월에 1박 숙박함
답변 제공: Travis 님, 2024년 5월 15일
Hello Timothy,Thank you for staying at our Holiday Inn Harrisburg (Hershey Area) Interstate-81. We appreciate your business and making IHG Hotels & Resorts a part of your travel.We strive to be the best Holiday Inn, and it is our goal to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen for you on this stay. I have shared your comments with our hotel staff so that these issues will be addressed immediately. Thank you once again for staying with us and I do hope that maybe after the renovations are completed that you may give the hotel another chance.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
There's a lot of remodeling going on but otherwise it's not my bad property
2024년 4월에 1박 숙박함
답변 제공: Travis 님, 2024년 4월 15일
Thank you for reviewing the hotel. I do hope when the renovation is complete you will come see us again.

4/10 - 별로예요

Michael

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool appeared not to have been chlorinated recently, had no towels or lighting.
2024년 3월에 1박 숙박함
답변 제공: Travis 님, 2024년 4월 4일
Thank you for your feedback. The pool area along with fitness center are being renovated by the hotel and is looking to be completed by Memorial Day weekend. We hope you can come see us again after the renovation.

2/10 - 너무 별로예요

Cameron

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Travis 님, 2024년 3월 28일
If you would like to give us more information about was not up to par for your stay we would appreciate it, so that we may try to do better in the future.

2/10 - 너무 별로예요

Larry

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We had to book a different hotel, because the place was closed because of a water leak, Expedia has contacted a hotel, and we have going to get a complete refund, thank you Expedia for taking care of this so promptly
2024년 3월에 1박 숙박함
답변 제공: Travis 님, 2024년 3월 26일
We do apologize that you were not able to stay at our hotel as we had a major water issue at that time and for your safety and the safety of all our guests, we made the decision to shut down temporarily until it was resolved. I do hope that in the future you will give us another try.

8/10 - 좋아요

Susan

좋아요: 청결 상태
The room was okay, restaurants were good and it was nice that they were in the hotel. However in the evening there was no hot water. When we tried to call the front desk we realized the phone cord on the phone in the room was cut. I then called using my cell phone and was only able to get through to reservations. After 20 minutes of trying to get the front desk I gave up.
2024년 3월에 1박 숙박함
답변 제공: Travis 님, 2024년 3월 12일
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HARRISBURG (HERSHEY AREA) I-81.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. The hotel is in the process of starting a major renovation and along with the continued training of the staff we believe that should you choose to stay with us in the future you will see much of the items you had listed to be addressed.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.

2/10 - 너무 별로예요

Lisa

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at this hotel for the last 3 years for the World Horse Expo. This year was by far the worst. The hotel just seems run down, at least the rooms. The room had some white powdery substance all over by the air conditioner. There was no fridge in the room for drinks or leftovers. There was no hot water for a shower in the morning. Another guest had a dog that yapped and barked all night. Our group was treated poorly in the Winner’s circle by the line dancers. We were physically pushed while on the dance floor. We did not sleep at all. Our group of 20 rooms will be finding a different place to stay next year.
2024년 3월에 1박 숙박함
답변 제공: Travis 님, 2024년 3월 6일
Hi Lisa,I am very sorry to hear about your experience with your most recent stay. It was not up to your standards nor the standards that we strive for. Thank you for taking the time to reach out to us and provide feedback. The hotel in the next few months will begin a full renovation of sleeping rooms, meeting space and pool areas. We do hope that if you are back in the area, you would give us another try and see the renovations that are taking place firsthand. All staff members have been made aware of your comments and are working on corrective measures as of me writing this.

8/10 - 좋아요

Anibal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Travis 님, 2024년 3월 6일
Thank you for rating us. We appreciate your business and look forward to you staying with us again.

6/10 - 괜찮아요

Wenda

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Close to casino
Hotel is.so close to the casino. Hotel is nice, dated , but clean, they had signs saying renovations are coming this year. Staff was very friendly. It has a small bar and restaurant.
2024년 1월에 2박 숙박함
답변 제공: Sonia- AGM 님, 2024년 2월 9일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

Juan

2024년 1월에 3박 숙박함
답변 제공: Sonia-AGM 님, 2024년 1월 30일
Thank you so much for your 10/10 review! We will share this with our team to let them know to keep up the amazing work.

4/10 - 별로예요

Rebecca

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Despite being on 4th floor heard highway traffic all night. Breakfast no longer automatically included. Brown water came out of shower faucet when turned on. Clearly no one has vacuumed under the ottoman in some time.
2024년 1월에 1박 숙박함
답변 제공: Sonia-AGM 님, 2024년 1월 28일
Dear Rebecca, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

6/10 - 괜찮아요

KORTNEY

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Mediocre facilities at best, great staff
The hotel is very run down: the hot water did not work, there was mold in the doorways where the carpet was coming up, the shower head was broken and only sprayed hard pulse or sprayed out the bottom all over the bathroom, the pool was dirty, hot tub drained, blood spots on the patio. We booked a room with a couch for my son and were given a room with a chair (they did accommodate with a rollaway bed). They were fully booked. Staff was pleasant and helpful, but I won't be staying there next year in the current state of cleanliness/rundown facilities
2024년 1월에 1박 숙박함
답변 제공: Sonia-AGM 님, 2024년 1월 27일
Dear Kortney, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our rooms/hotel did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will be starting renovations in upcoming weeks, so I hope you reconsider returning next year; as We will do everything in our power to exceed your expectations next time.

8/10 - 좋아요

Carol

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Carol
Booked a King Bed for 2 nights and when I arrived they said they did not have one available after driving 7 hours and booked in advance!
2024년 1월에 2박 숙박함
답변 제공: Sonia-AGM 님, 2024년 1월 26일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 - 좋아요

Krista

단체 여행, 연인과의 여행
We have stayed here before with no issues. This time the shuttle to the casino never showed up and the highway traffic noise was loud. We were in room 348 facing the outdoor pool and highway.
2024년 1월에 1박 숙박함
답변 제공: Sonia-AGM 님, 2024년 1월 25일
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

2/10 - 너무 별로예요

Rodrigo

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
All rooms are not created equal here: stay away from the rooms that are adjacent to the indoor pool area unless you enjoy children screaming/yelling at all hours of the day/evening. Also, these rooms are uncomfortably HOT. Also the showers need help. Warm water not hot water and the shower heads spray in 64 different directions.
2024년 1월에 1박 숙박함
답변 제공: AGM 님, 2024년 1월 14일
Dear Rodrigo, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

10/10 - 훌륭해요

Kathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was so clean staff very friendly
2023년 12월에 1박 숙박함
답변 제공: Sonia-AGM 님, 2024년 1월 3일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

Rodrigo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sonia, AGM 님, 2023년 12월 30일
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

8/10 - 좋아요

Candee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sonia- AGM 님, 2023년 12월 27일
Thanks so much for sharing your experience with us. We hope to see you again soon.

8/10 - 좋아요

Nicholas

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Holiday Inn GM 님, 2023년 12월 18일
Thank you for providing your feedback with your stay with us. We appreciate your response and look forward to the next time you are in the area to come see us again.

10/10 - 훌륭해요

Henry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Sonia- AGM 님, 2023년 12월 7일
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

8/10 - 좋아요

Nancy 님, Littleton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Easy free parking for truck and 5th wheel camper. Easy access off I81-not a crazy busy exit Front desk was exceptional, Olivia. Could use updates to facility and found card entry door ajar both ipon arrival and departure, which is concerning. Stayed on front side to avoid hearing I81 traffic. Good value for our one night stay
2023년 11월에 1박 숙박함
답변 제공: Sonia-AGM 님, 2023년 12월 7일
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

8/10 - 좋아요

Michael

2023년 11월에 1박 숙박함
답변 제공: Holiday Inn GM 님, 2023년 12월 18일
Thank you for taking time to provide us with your feedback. We appreciate you staying with us and look forward to the opportunity to serve you in the future.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Great saloon, but hotelneeds some major updating.
The saloon at this hotel was great; line dancing…who knew? However, the hotel was very dated and in desperate need of some basic upgrades. Stains on furniture, missing light fixture on the bed frame, bath fixtures that felt as if they were going to fall off, and some pretty old caulking to name a few. The location was great, right off the turnpike was ideal. I was here for a conference and once out of the room the hotel was much better.
2023년 11월에 1박 숙박함
답변 제공: Sonia - AGM 님, 2023년 11월 17일
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

8/10 - 좋아요

margaret 님, connellsville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice clean and quiet
2023년 11월에 1박 숙박함
답변 제공: Sonia - AGM 님, 2023년 11월 17일
Thank you for your rating. We hope to have back in the future.

8/10 - 좋아요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff are friendly and our room was clean.
2023년 11월에 3박 숙박함
답변 제공: Sonia, AGM 님, 2023년 11월 14일
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

6/10 - 괜찮아요

Catherine

2023년 11월에 1박 숙박함
답변 제공: HI-Grantville 님, 2023년 11월 12일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Drastic updating needed- poor room facilities
The building is badly outdated. The hallways are dank with awful patterned carpet that stained and bunched up in places. The lighting is dim and has the appearance of a seedy motel in areas where the rooms are (not the main area). Our room was right near the outdoor pool and couldn't see it out of the windows because of the permanent stain. Everything was unplugged in our room so we had to physically move the furniture to plug everything in. And the electric and the cable are all hodgepodge put together. The majority of the lights in the room didn't work either and neither did the charging stations on the lamp base on the shared nightstand. The outlets were too worn out to be able to accommodate anything plugged into them. The indoor pool does not look like the picture. The staff is very friendly. The worst part about our stay was that none of the exterior doors near our room worked. We were unable to access the inside of the hotel from our parking area where our room was. Forcing us to walk around the entire hotel several times and this place is huge. Probably not going to stay here again unless it gets a dramatic makeover especially in the guest rooms and the main hallways where the guest rooms are.
2023년 11월에 1박 숙박함
답변 제공: HI- Grantville 님, 2023년 11월 11일
Dear Guest, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

6/10 - 괜찮아요

Christopher

2023년 10월에 1박 숙박함
답변 제공: HI-Grantville 님, 2023년 11월 11일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 - 좋아요

Patrick

좋아요: 직원 및 서비스
Average property at best. Could use updating
2023년 10월에 1박 숙박함
답변 제공: Sonia-AGM 님, 2023년 10월 23일
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Sonia-AGM 님, 2023년 10월 23일
We are incredibly grateful that you took the time out to leave us a 5-Star review.

2/10 - 너무 별로예요

R

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Call ahead to check amenities, web listing wrong
Website completely inaccurate, restaurant not open, breakfast starts later than advertised, guest laundry non functional. Wouldn't have stayed there if any of those things had been accurately advertised online.
2023년 10월에 3박 숙박함
답변 제공: Sonia - AGM 님, 2023년 10월 11일
Dear Guest, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

6/10 - 괜찮아요

Michael

2023년 10월에 1박 숙박함
답변 제공: Sonia- AGM 님, 2023년 11월 5일
Dear (guest name), thank you for taking the time to write this review. I apologize for the negative experience you had during your stay.

8/10 - 좋아요

Dawn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Sonia - AGM 님, 2023년 10월 1일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 - 좋아요

Cindy 님, New Hartford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is right off I-81, which makes it very convenient when traveling. The restaurant was very good. Fast service and very personable bartender and wait staff. We will definitely stay here again if we're in the area and need a place to stay.
2023년 9월에 1박 숙박함
답변 제공: Sonia - AGM 님, 2023년 9월 20일
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

6/10 - 괜찮아요

Karen

Going home
The hotel was quiet. The TV only got 8 channels and none of them were cable channels, very disappointing.
2023년 9월에 1박 숙박함
답변 제공: mike 님, 2023년 9월 20일
Thank you for your Feeback and thank you for staying with us.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People at this property were excellent. Great service all around.
2023년 9월에 1박 숙박함
답변 제공: mike 님, 2023년 9월 20일
Thank you for your feedback and thank you for staying with us.

2/10 - 너무 별로예요

David

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room service never came with blanket room very dirty black mold have pictures very noisy. I thought Travelocity did reviews. Only stayed one night left early. Stayed in air b and b. That host was fantastic
2023년 9월에 2박 숙박함
답변 제공: mike 님, 2023년 9월 18일
We apologize for any inconvenience during your stay with us. Thank you for providing your feedback.

6/10 - 괜찮아요

Brandi

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
King Room was downgraded to a double. No regular coffee in the rooms. (They ran out) Room was dated. Carpets were stained & shower was broken. The water wouldn't turn off. Maintenance fixed it while we were there. Comped us a drink voucher for the 2 hour inconvenience for a restaurant that wasn't open. Wouldn't stay here in the future.
2023년 8월에 1박 숙박함
답변 제공: Sonia - AGM 님, 2023년 9월 14일
Dear Brandi, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible,as we are finalizing the last detail to start renovtion. So I hope you will give us another chance once complete, and We will do everything in our power to exceed your expectations next time.

2/10 - 너무 별로예요

Sherry 님, allen park

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Sonia - AGM 님, 2023년 9월 13일
Dear Sherry, thank you for taking the time to write this review. I apologize for the negative experience you had during your stay.

8/10 - 좋아요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Just felt it could have been kept up a little better Doors C and D didn’t close all the way when coming or going so security could have been better
2023년 9월에 1박 숙박함
답변 제공: mike 님, 2023년 9월 11일
Thank you for your feedback we will share this with our team.

4/10 - 별로예요

MICHAEL

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: mike 님, 2023년 9월 11일
Thank you for your feedback.

8/10 - 좋아요

Gerrit

2023년 9월에 1박 숙박함
답변 제공: Sonia - AGM 님, 2023년 9월 7일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

2/10 - 너무 별로예요

Stacie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Sonia - AGM 님, 2023년 9월 6일
Dear Stacie, thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.

4/10 - 별로예요

Genelyn

연인과의 여행, 반려동물 동반 여행
Key card machine wasn’t working so every time you enter your room, you had to let the lobby know that someone needed to let you into your room.
2023년 9월에 1박 숙박함
답변 제공: Sonia 님, 2023년 9월 5일
Dear Genelyn, thank you for taking the time to write this review. I apologize for the negative experience you had during your stay. This was an unexpected circumstance, and we have since have repaired.

8/10 - 좋아요

Ellen

좋아요: 직원 및 서비스
Had no room key. Machine was broke at front desk. Had to call each time so they could let us in our room. Huge inconvenience!!!
2023년 9월에 1박 숙박함
답변 제공: HI-Grantville 님, 2023년 11월 11일
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

6/10 - 괜찮아요

M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Family trip
We arrived at 245 after a 3 hour car ride. My husband and I had our 4 year old granddaughter with us. We were told that we could not check in until 4. We waited in the car with the windows down as it was a hot day. At 4 we checked in and was told that the card reader was down so they would not be able to give us a room key. Every time that we needed to leave our room we would have to come to the front desk as asked to be let back in. The staff in the lounge were very friendly. The front desk, not so much.
2023년 8월에 1박 숙박함
답변 제공: mike 님, 2023년 9월 1일
Thank you for your feedback regarding your stay with us. We apologize for an inconvenience and will share with our management team

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I've stayed here a couple times. Before going in I'd checked online for availability. Expedia showed rooms available. Walked in to rent a room directly. The lady at the front desk stated they were totally booked up. I told hwr Expedia shows theres rooms available. She stated Expedia was wrong and just hasnt taken them offline yet. Walked outside to my car. Reserved a room through Expedia, walked back in and checked in. Needless to say the desk attendant had nothing at all to say. Pretty decent hotel but be very careful of their staff.
2023년 8월에 1박 숙박함
답변 제공: mike 님, 2023년 9월 1일
Thank you for your feedback and we apologize for any inconvenience.

8/10 - 좋아요

Haidy 님, Staten Island

2023년 8월에 2박 숙박함
답변 제공: mike 님, 2023년 9월 18일
Thank you for scoring us and staying with us.

10/10 - 훌륭해요

Esmond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Chocolate Factory
2023년 8월에 1박 숙박함
답변 제공: mike 님, 2023년 8월 24일
Thank you for your kind words and thank you for staying with us.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Outdated and Dirty
Although check-in was quick and Christopher was extremely nice and welcoming, my smile immediately was turned upside down upon entering my room. The carpet in the hitel and rooms either needs to be replaced or removed. In the room as soon as you walk in there was an "old" smell and the carpet is visibly dirty. So dirty to the point my white socks looked as if I'd walked outside in them by the end of my stay. The bathtub was filthy and im nit sure how long its been since it was white or properly cleaned. The grout wasnt even white in the shower. I tried to clean it as best i could before bathing. The shower curtain continues to slide down while bathung causing the floor to get soaked outside the tub. The chair in the room could also use a good scrubbing. Not my best Holiday Inn stay. The highlight of the stay was the friendly check-in experience. I would add photos but its bit allowing me to.
2023년 8월에 1박 숙박함
답변 제공: mike 님, 2023년 8월 24일
Our deepest apologies regarding your stay with us but thank you for your feedback. We will share with our management.