Dear Jørgen,Thank you for taking the time to share your feedback with us regarding your recent stay at Hotel Det Gamle Rådhus.We apologize for any inconvenience you experienced with the door code. Ensuring a smooth and seamless check-in process is important to us, and we regret that you encountered difficulties in this regard. We will review our procedures to ensure that our guests receive accurate information and timely access to their rooms.Additionally, we apologize for any disturbance caused by noise from neighboring rooms. We strive to provide a comfortable and peaceful environment for all our guests, and we regret that this was not your experience. Please know that we take such feedback seriously, and we will take steps to address any issues to prevent recurrence.We appreciate your valuable feedback, Jørgen, as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back to Hotel Det Gamle Rådhus in the future and provide you with a more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out.Best regards,Det Gamle Rådhus

Dear Anonymous,Thank you so much for choosing Hotel Det Gamle Rådhus and for sharing your perfect 10 out of 10 rating!While we're delighted to hear that you had an excellent experience during your stay, we regret that we cannot address you by name. Nonetheless, your feedback is incredibly valuable to us, and we're thrilled that you found your time with us to be exceptional.If there's anything specific that stood out to you or if there are any areas where we can further improve, please feel free to let us know. We're committed to providing outstanding service and ensuring that all our guests have a memorable stay.We truly appreciate your support and hope to have the pleasure of welcoming you back to Hotel Det Gamle Rådhus in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,Det Gamle Rådhus

Thank you, Jan Noer d., for choosing Hotel Det Gamle Rådhus and for taking the time to leave us such a fantastic review!We're thrilled to hear that you had a flawless experience during your stay with us, resulting in a perfect 10 out of 10 rating. Providing excellent service and ensuring our guests' satisfaction are our top priorities, and we're delighted that we met your expectations in every aspect.If you have any further comments or if there's anything specific that made your stay exceptional, we would love to hear about it. Your feedback is invaluable to us as we strive to maintain our high standards and continuously improve our services.We sincerely appreciate your support and hope to have the pleasure of welcoming you back to Hotel Det Gamle Rådhus in the near future. If there's anything else we can do to enhance your next stay, please don't hesitate to reach out.Warm regards,Det Gamle Rådhus

Thank you, Lone, for choosing Hotel Det Gamle Rådhus for your recent stay.We appreciate your feedback and are glad to hear that you had a positive experience overall. Your satisfaction is important to us, and we're pleased that you found your stay to be worthy of an 8 out of 10 rating.If there are any specific areas where you feel we could improve, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests, and your feedback helps us in that endeavor.We hope to have the pleasure of welcoming you back to Hotel Det Gamle Rådhus in the future. If there's anything else we can assist you with, please feel free to reach out.Best regards,Det Gamle Rådhus

Dear Anonymous,Thank you for taking the time to provide feedback on your stay with us, although we regret that your experience fell short of your expectations.We sincerely apologize for the issues you encountered during your visit in October. It's disappointing to hear that the heating in the apartment was insufficient, and we're sorry for the discomfort this caused. We will investigate this matter to ensure such problems are promptly addressed in the future.We also apologize for any inconvenience caused by noise from the nearby grill bar's cooling system. We understand that a peaceful night's sleep is crucial, and we will look into ways to mitigate this issue.We are pleased to hear that you found the cleanliness and the efforts of our receptionist satisfactory. We appreciate your recognition of their dedication to ensuring a positive guest experience.Your feedback regarding breakfast is valuable to us, and we will continue to work on maintaining the quality of our offerings.We understand your decision not to return, but we hope you might reconsider in the future, as we are committed to making improvements based on guest feedback. If you do decide to give us another chance, please reach out to us directly, and we will do our best to ensure a much more pleasant stay.Once again, we apologize for any inconvenience you experienced during your stay, and we appreciate your feedback as it helps us improve our services.Best regards,Det Gamle Rådhus

Dear Klaus,Thank you for choosing Det Gamle Rådhus and for taking the time to share your feedback with us.We are delighted to hear that you had a wonderful experience during your stay and found our hotel to be stylish and modern. Providing a comfortable and welcoming atmosphere is important to us, and it's great to know that you enjoyed your room and the overall ambiance.We appreciate your perfect rating and understanding of our offerings. Should you decide to have breakfast with us during your next visit, we're confident you'll have an equally enjoyable experience.If you have any specific preferences or requests for your next stay, please feel free to reach out to us. We look forward to the opportunity of welcoming you back in the future.Best regards,Det Gamle Rådhus

Dear Jakob D.,Thank you for taking the time to leave a perfect 10/10 review for your recent stay at Det Gamle Rådhus.We are absolutely thrilled to receive such high praise from you. Your satisfaction is our greatest reward, and we're delighted to know that you had an exceptional experience during your stay with us.If you ever find yourself in Gråsten again, we would be honored to host you once more. Should you have any special requests or preferences for your next visit, please do not hesitate to let us know. We are dedicated to ensuring that each stay with us is as memorable as the last.Thank you for choosing Det Gamle Rådhus, and we look forward to welcoming you back in the future.Best regards,Det Gamle Rådhus

Dear Jakob D.,We appreciate your continued support and for choosing Det Gamle Rådhus for your recent stay.Receiving another perfect 10/10 rating from you is truly heartening. We are honored that you had yet another outstanding experience with us.Your feedback inspires our team to maintain the high standards we strive for, and we're committed to consistently delivering exceptional service and comfort to our guests.Should your travels bring you back to Gråsten in the future, we'll be delighted to welcome you once more. If there's anything specific you'd like for your next stay, please feel free to reach out. Your satisfaction is of utmost importance to us.Thank you for your trust in Det Gamle Rådhus, and we look forward to your return.Best regards,Det Gamle Rådhus

Dear Gustav,Thank you so much for awarding Hotel Det Gamle Rådhus a perfect 10 out of 10 rating! We're thrilled to know that your stay with us in the charming town of Gråsten was a memorable one.We hope our commitment to cleanliness and the cozy atmosphere of our hotel, right by the bustling town square, contributed positively to your experience. It's also great to hear that our initiative to provide pre-arrival information was helpful to you. We believe in respecting our guests' time and making their stay as smooth as possible.Should you choose to stay with us again, remember our reception is always a phone call away, and amenities like coffee in the communal area on the 2nd floor are there for your enjoyment. And, if you ever need anything like an iron, hairdryer, or even a bit of refreshment from our reception fridge, don't hesitate to ask.Thank you once again for choosing Hotel Det Gamle Rådhus, and we look forward to welcoming you back in the future.Warm regards,Det Gamle Rådhus

Kære Birgit,Tak for din anmeldelse og for at tage dig tid til at dele din oplevelse på Hotel Det Gamle Rådhus. Vi sætter pris på, at du fandt vores priser rimelige.Vi er dog kede af, at dit ophold ikke levede helt op til dine forventninger. Vi stræber altid efter at levere en oplevelse, der både er mindeværdig og tilfredsstillende for vores gæster. Hvis du har specifikke forslag eller kommentarer til, hvordan vi kunne have forbedret dit ophold, vil vi meget gerne høre fra dig. Dette hjælper os med at forstå vores gæsters behov bedre og forbedre vores service.Som en påmindelse, tilbyder vi en række faciliteter og tjenester for at gøre dit ophold mere komfortabelt, herunder gratis kaffe i fællesområdet på 2. sal, og vores reception er altid tilgængelig via telefon 24/7 for at hjælpe med eventuelle spørgsmål eller bekymringer under dit ophold.Vi håber at kunne byde dig velkommen igen og give dig en bedre oplevelse i fremtiden.Med venlig hilsen,Det Gamle Rådhus

Kære Søren,Tak for at tage dig tid til at dele din oplevelse på Hotel Det Gamle Rådhus. Vi er glade for at høre, at du nød dit ophold og fandt vores nøglefri adgangssystem smart, selvom det gav lidt udfordringer i begyndelsen. Vi arbejder løbende på at forbedre vores processer for at gøre ankomsten så glidende som mulig for vores gæster og værdsætter din feedback i denne henseende.Det er godt at høre, at du fandt dit værelse rent og pænt, selvom du bemærkede, at det var lidt slidt. Vores hotel har en unik charme, og vi bestræber os på at vedligeholde denne samtidig med, at vi sikrer komfort og renlighed for vores gæster. Din feedback er vigtig for os, da den hjælper os med at identificere områder, hvor vi kan forbedre os.Vi er også glade for at høre, at morgenmaden var tilfredsstillende. Vi håber at kunne byde dig velkommen tilbage til Hotel Det Gamle Rådhus i fremtiden og give dig en endnu bedre oplevelse.Med venlig hilsen,Det Gamle Rådhus

Kære Steen,Tak for din anmeldelse og for at dele dine tanker om dit ophold på Hotel Det Gamle Rådhus. Vi er glade for at høre, at du generelt fandt hotellet fint.Vi beklager at høre, at dit værelse føltes koldt. Komforten og velværet for vores gæster er yderst vigtig for os, og vi tager din feedback seriøst. Vi vil sikre os, at vores varmesystem bliver tjekket og justeret for at forbedre oplevelsen for fremtidige gæster. Husk, at vores reception kan kontaktes 24/7 via telefon, hvis du oplever noget lignende i fremtiden eller har brug for yderligere hjælp under dit ophold.Endnu engang tak for din feedback. Vi værdsætter dine kommentarer, da de hjælper os med at forbedre vores service. Vi ser frem til at byde dig velkommen igen og håber, at dit næste ophold vil være endnu mere behageligt.Med venlig hilsen,Det Gamle Rådhus

Kære Anders,Tak for din bedømmelse på 8 ud af 10 på Hotels.com! Selvom du ikke har efterladt yderligere kommentarer, værdsætter vi virkelig, at du tog dig tid til at bedømme dit ophold på Hotel Det Gamle Rådhus.Hvis du på et senere tidspunkt ønsker at dele mere detaljeret feedback eller forslag, er du altid velkommen til at gøre det. Din mening er vigtig for os, da den hjælper os med at forstå vores gæsters behov og forventninger, så vi kan fortsætte med at forbedre og levere den bedst mulige oplevelse.Vi håber at få fornøjelsen af at byde dig velkommen igen snart.Med venlig hilsen,Det Gamle Rådhus

Dear Anonymous,Thank you for your review and for choosing Hotel Det Gamle Rådhus for your stay. We're glad to hear that you found your stay satisfactory and enjoyed the Mary room.We appreciate your feedback regarding the seating in the room. Understanding our guests' needs for comfort and convenience is important to us, and we will certainly consider your suggestion of adding an extra chair to enhance the room's functionality and comfort.Regarding the breakfast, we aim to offer a balance of quality and value, and we take your comments about the selection and quality of items seriously. We continuously strive to improve our breakfast offerings while maintaining affordable pricing.We're also glad to hear that you found the electric car charging facility useful, though we understand your concerns about the cost. We try to keep our prices competitive while offering this convenient service to our guests.Thank you again for your valuable feedback. It's insights like yours that help us improve and provide a better experience for all our guests. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Kind regards,Det Gamle Rådhus

Kære Hans-Jørgen,Først og fremmest, tak for at du har taget dig tid til at bedømme dit ophold på Hotel Det Gamle Rådhus. Vi er dog meget bekymrede for at se, at din oplevelse kun var værdig til en bedømmelse på 2 ud af 10. Dette ligger langt fra de standarder, vi stræber efter, og vi tager din feedback meget alvorligt.Da der ikke er detaljer i din anmeldelse, vil vi sætte stor pris på, hvis du kunne dele mere specifik feedback om, hvad der gik galt, eller hvilke aspekter af dit ophold der ikke levede op til dine forventninger. Vi er forpligtet til at forbedre os og sikre, at alle vores gæster har en behagelig og mindeværdig oplevelse, og din detaljerede feedback er afgørende i denne proces.Vær venlig at kontakte os direkte for at diskutere dine bekymringer mere detaljeret, så vi kan tage skridt til at rette op på eventuelle fejl og forbedre vores service.Endnu engang tak for din feedback, og vi håber at få muligheden for at genoprette din tillid til Hotel Det Gamle Rådhus i fremtiden.Med venlig hilsen,Det Gamle Rådhus

Dear Ole,Thank you for your positive rating of 8 out of 10 on Hotels.com regarding your stay at Hotel Det Gamle Rådhus. We are pleased to see that you generally had a pleasant experience with us.Although you haven't left additional details, we take your rating as an encouragement to continue doing our best for our guests. If there are specific aspects of your stay you would like to highlight or provide feedback on, you are more than welcome to share them with us. Your observations and suggestions are invaluable to us in our efforts to improve and ensure that all guests have an exceptional experience.We look forward to welcoming you again and hope to make your next experience even better.Kind regards,Det Gamle Rådhus

Dear Jesper,Thank you for taking the time to rate your experience at Hotel Det Gamle Rådhus on Hotels.com. We are genuinely concerned to see that your stay did not meet your expectations, as reflected in your 2 out of 10 rating.We understand that every guest's feedback is crucial in helping us improve and provide a better experience. While your review does not specify the issues you encountered, we would greatly appreciate any further details you could provide. Understanding what aspects of your stay were unsatisfactory will help us address these areas more effectively.Our team is committed to ensuring a comfortable and enjoyable experience for all our guests, and it's clear we have areas to improve upon based on your rating. Please be assured that we take your concerns seriously and are eager to make things right.Should you wish to discuss your experience further or if there is anything specific that you would like us to know, please do not hesitate to contact us directly. We would welcome the opportunity to regain your trust and demonstrate the high standard of hospitality we are known for.Thank you again for your feedback, and we sincerely hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Det Gamle Rådhus

Dear Jens,Thank you for taking the time to share your experience at Hotel Det Gamle Rådhus on Hotels.com. We truly value your feedback, as it is essential in helping us improve our service.First and foremost, we apologize that the temperature in your room was not comfortable during your stay. The comfort of our guests is a top priority, and it's clear that we fell short in this instance. We regret any inconvenience caused by the heating system and the response you received from our staff. Please be assured that we take such concerns seriously and will investigate this matter to prevent a recurrence.Regarding the temperature control, we will look into more guest-friendly solutions. We understand the importance of being able to adjust room temperature to individual preferences, especially during colder months.As for the hotel being for sale, we want to reassure you that our commitment to providing excellent service and a comfortable stay for our guests remains unchanged. We are dedicated to ensuring that our guests' experiences are not impacted by this transition.We hope that you will consider staying with us again. We would appreciate the opportunity to provide you with a stay that not only meets but exceeds your expectations. If you plan to visit us again, please reach out to us directly, so we can ensure a more comfortable and enjoyable experience for you.Thank you again for your feedback, and we sincerely apologize for the discomfort you experienced. We are committed to making the necessary improvements and hope to welcome you back in the future.Warm regards,Det Gamle Rådhus

Dear Morten,We are absolutely thrilled to receive your perfect 10 out of 10 rating on Hotels.com! Thank you for taking the time to share your positive experience at Hotel Det Gamle Rådhus.It's incredibly rewarding to know that we were able to provide a stay that met all your expectations. Our team is dedicated to offering the best possible service and comfort to our guests, and your high rating is a wonderful testament to their efforts.We would love to welcome you back in the future and aim to provide another outstanding stay. If you have any special requests or need assistance with future bookings, please do not hesitate to reach out to us.Thank you once again for choosing Hotel Det Gamle Rådhus and for sharing your experience with others. We hope to see you again soon!Warm regards,Det Gamle Rådhus

Dear Maria,Thank you for taking the time to leave a rating for your recent stay at Hotel Det Gamle Rådhus on Hotels.com. We are truly sorry to see that your experience did not meet your expectations, as indicated by the 4 out of 10 rating.We are committed to providing our guests with the best possible experience, and your feedback is crucial in helping us understand where we need improvement. If you could provide more details about the specific areas that did not meet your expectations, it would greatly aid us in addressing these issues effectively.We deeply regret any inconvenience you may have experienced and are eager to learn more so that we can make the necessary corrections. Our goal is to ensure that every guest leaves our hotel feeling satisfied and your input is invaluable in this process.Please feel free to reach out to us directly to discuss your experience further or to provide any additional feedback. We hope to have the opportunity to welcome you back in the future and to provide you with a stay that truly reflects the high standards we strive for at Hotel Det Gamle Rådhus.Thank you once again for your review, and we look forward to the chance to make your next stay a better one.Warm regards,Det Gamle Rådhus

Dear Flemming,Thank you for sharing your experience with an 8 out of 10 rating for your stay at Hotel Det Gamle Rådhus on Hotels.com. We are glad to know that you had a largely positive experience with us.We strive for excellence in every aspect of our service, and your feedback is essential in helping us understand where we are succeeding and where there may be room for improvement. If there are specific areas you felt could be enhanced, or if there were particular highlights of your stay, we would be grateful to hear more about your experience.Our team is committed to providing a welcoming and comfortable environment for all our guests, and we hope your stay was memorable for all the right reasons. We look forward to the opportunity to host you again and aim to provide an even more exceptional experience on your next visit.Thank you once again for choosing Hotel Det Gamle Rådhus, and please feel free to reach out to us for any future stays or special requests.Warm regards,Det Gamle Rådhus

Dear Etienne,Thank you for your excellent 5 out of 5 rating and for recommending Hotel Det Gamle Rådhus on Expedia.We are delighted to hear that you enjoyed your stay, particularly appreciating the spaciousness and beauty of our rooms, the quality of our breakfast, and finding great value in what we offer. Our team is dedicated to providing a comfortable and memorable experience, and it's wonderful to know that these efforts resonated with you.Your positive comments are greatly encouraging, and we will continue to strive for excellence in all that we do.We look forward to the pleasure of welcoming you back in the future. Should you have any special requests for your next stay or need assistance with a future booking, please do not hesitate to contact us.Thank you once again for choosing Hotel Det Gamle Rådhus and for sharing your experience with others.Warm regards,Det Gamle Rådhus

Dear Per,Thank you for taking the time to leave us a 4 out of 5 rating on Expedia following your stay at Hotel Det Gamle Rådhus. We are glad to know that your experience with us was largely positive.We are continually striving to provide a memorable stay for all our guests and would love to hear any specific feedback or suggestions you might have that could help us make that fifth star achievable in your eyes. Your input is invaluable in our ongoing efforts to improve.We hope you found our central location in Gråsten convenient and enjoyed the complimentary coffee available in our 2nd-floor common area. Please remember, if you require any assistance or have any preferences during future stays, our 24/7 phone support is always ready to help, even when the reception desk is unattended.Thank you again for choosing our hotel. We hope to have the opportunity to welcome you back and aim for that perfect score next time!Warm regards,Det Gamle Rådhus

Dear Torben,We are absolutely delighted to receive your 5 out of 5 rating on Expedia! Thank you for choosing Hotel Det Gamle Rådhus for your stay in Gråsten. It's wonderful to know that we were able to meet and exceed your expectations.Our team takes great pride in ensuring our guests have a comfortable and enjoyable stay, and your positive feedback is a testament to their efforts. We're glad that you appreciated our commitment to cleanliness and hopefully, the charm of our location right by the town square added to the pleasure of your visit.Remember, during your next stay, our 24/7 phone support is always at your service for any assistance you might need. Also, don't forget to enjoy the complimentary coffee in the communal area on the 2nd floor – it's a small token of our hospitality to make your stay even more enjoyable.We're looking forward to welcoming you back to Hotel Det Gamle Rådhus in the future. Thank you once again for your kind words and high rating.Warm regards,Det Gamle Rådhus

Dear Allan,Thank you for taking the time to rate your experience at Hotel Det Gamle Rådhus with a 3 out of 5 on Expedia. While we are glad you chose to stay with us, we recognize that this score indicates aspects of your stay did not fully meet your expectations.We would greatly appreciate any further feedback or specific areas where you feel we could improve. Our goal is always to provide our guests with an enjoyable and comfortable experience, and understanding your perspective is crucial in this effort.Please feel free to reach out to us with any additional comments or concerns. We are committed to enhancing our services and guest experiences, and your input is invaluable in this process.We hope to have the opportunity to host you again and provide you with a more satisfying stay in the future.Warm regards,Det Gamle Rådhus

Dear Leo Emil,Thank you for sharing your feedback regarding your stay at Hotel Det Gamle Rådhus. We deeply regret to hear that you were disappointed with our self-service concept, particularly regarding the absence of personnel during your arrival and departure.Our hotel operates with a model where we send all necessary information to our guests via email before their arrival to make the process as smooth and convenient as possible, while respecting our guests' time. However, we understand that this approach does not meet every guest's expectations, especially for those who prefer personal interaction upon arrival and departure.Even though there may not always be staff present at the reception, our team is available 24/7 via phone to assist with any questions or concerns. We strive to ensure that all our guests feel welcome and well-informed throughout their stay.We appreciate your feedback as it helps us to improve our guest experience. We hope to have the opportunity to welcome you again and exceed your expectations in the future.Kind regards,Det Gamle Rådhus

Dear Kim,Thank you for your generous 8 out of 10 rating and for taking the time to share your experience at Hotel Det Gamle Rådhus on Hotels.com.We are pleased to hear that your stay with us was enjoyable and met most of your expectations. Our team is committed to providing a memorable and comfortable experience for our guests, and your feedback is a valuable part of that ongoing effort.If there are any specific aspects of your stay that you feel could have been improved or if there's anything in particular that contributed to your positive experience, we would love to hear from you. Your insights help us to continually enhance our services and facilities.We look forward to the possibility of welcoming you back in the future and aim to provide an experience that fully meets and hopefully exceeds your expectations.Thank you again for choosing Hotel Det Gamle Rådhus, and please feel free to reach out to us for any future stays or requests.Warm regards,Det Gamle Rådhus

Dear Etienne,Thank you so much for your fantastic 10 out of 10 rating! We are thrilled to see such positive feedback on Hotels.com about your experience at Hotel Det Gamle Rådhus.It’s incredibly gratifying to know that we were able to provide a stay that met all your expectations. Our team works diligently to ensure our guests have a memorable and comfortable experience, and your high rating is a wonderful testament to their efforts.We look forward to the opportunity to host you again. Should you have any special requests or need assistance with future bookings, please do not hesitate to reach out to us.Thank you once again for choosing Hotel Det Gamle Rådhus and for sharing your experience with others. We hope to welcome you back soon!Warm regards,Det Gamle Rådhus

Dear Britt,Thank you for your generous 8 out of 10 rating and for taking the time to post your review on Hotels.com. We are pleased to know that your stay at Hotel Det Gamle Rådhus was largely enjoyable and met most of your expectations.We are always eager to hear what our guests enjoyed and how we might further improve their experience. If there were specific areas where you felt we could improve or add something extra to make your next stay even better, we would greatly appreciate your feedback.Our team is committed to providing a comfortable and enjoyable stay for each of our guests, and your insights are invaluable in helping us refine and enhance our services.We look forward to the opportunity to welcome you back in the future and aim to provide an experience that not only meets but exceeds your expectations.Thank you again for choosing Hotel Det Gamle Rådhus. Please feel free to reach out to us for any assistance with your next booking.Warm regards,Det Gamle Rådhus

Dear Klaus,We are absolutely delighted to receive your perfect 10 out of 10 rating! Thank you for choosing Hotel Det Gamle Rådhus and for taking the time to share your experience on Hotels.com.It's incredibly rewarding to know that we were able to meet and exceed your expectations in every aspect of your stay. Our team is dedicated to providing a memorable experience for each of our guests, and your acknowledgment is a wonderful affirmation of their efforts.Should you decide to visit us again, we look forward to welcoming you back and aim to provide another outstanding stay. Please do not hesitate to reach out to us for any future reservations or special requests.Thank you once again for your kind words and support. We hope to see you again soon!Warm regards,Det Gamle Rådhus

Dear Lars,Thank you so much for your perfect rating of your stay with us! We are thrilled to see that we have met your expectations and that you had such a positive experience.Your satisfaction is our top priority, and a 10 out of 10 is a fantastic acknowledgement of our team's hard work. We hope to welcome you back in the near future for another outstanding stay.Best regards,The Old Town Hall Hotel

Dear Vibeke,Thank you for taking the time to rate your stay at Hotel Det Gamle Rådhus.We notice that we've landed a 6 out of 10 score, and we're keen to learn what aspects of your stay influenced this rating. Our goal is always to provide our guests with the best possible experience, and your feedback is a crucial part of that effort.Should you be willing to share more about your stay, please don't hesitate to get in touch. We value your insights and would appreciate the opportunity to address any issues you may have encountered.We hope to welcome you back in the future and aim for that perfect 10.Warmest regards,Det Gamle Rådhus.

Dear Casper Nissen,Thank you so much for awarding us a perfect score on Hotels.com. We are genuinely pleased to know that you had an exceptional experience during your stay at Hotel Det Gamle Rådhus.Your positive feedback is a testament to our team's dedication to delivering an unparalleled guest experience.We can't wait to welcome you back on your next visit to Gråsten. Thank you for choosing us.Best wishes,Det Gamle Rådhus.

Dear Martin H.,Thank you for sharing your feedback with us on Hotels.com. We genuinely value all feedback, and we're committed to using it constructively to make our guests' experience even better.It would be helpful for us if you could provide more specific feedback about areas where we could improve. We strive to ensure every guest has a memorable stay, and your insights will help us achieve that goal.Thank you for choosing Hotel Det Gamle Rådhus, and we hope to have the opportunity to welcome you back, aiming to exceed your expectations on your next visit.Warm regards,Det Gamle Rådhus.

Dear Peter d.,Thank you for taking the time to review your stay at Hotel Det Gamle Rådhus on Hotels.com and for giving us an 8 out of 10 rating. We're pleased to know that you had an overall positive experience with us.We are always looking for ways to enhance our guests' experiences. If there are specific areas where you believe we could improve, please do let us know.Thank you for choosing to stay with us. We look forward to the opportunity of welcoming you back on your next visit to Gråsten.Warm regards,Det Gamle Rådhus.

Dear Jan K.,Thank you so much for the perfect score and for choosing Hotel Det Gamle Rådhus for your stay. We are thrilled to see that you had an outstanding experience with us.Your positive feedback encourages our team to continue delivering exceptional service and to ensure every guest leaves with fond memories.We truly appreciate your support and look forward to welcoming you back on your next visit to Gråsten.Warmest regards,Det Gamle Rådhus.

Dear Stig d.,Thank you for taking the time to share your feedback regarding your stay at Hotel Det Gamle Rådhus. We sincerely regret that your experience did not meet your expectations.It would be greatly beneficial for us if you could provide more specific details about your concerns. This will assist us in making necessary improvements to enhance our guest experience.We appreciate your choice to stay with us, and we genuinely hope to have another chance to provide you with a more satisfactory experience in the future.Warm regards,Det Gamle Rådhus.

Dear Line,Thank you for taking the time to review your stay at Hotel Det Gamle Rådhus on Hotels.com. We value all feedback and take it seriously as it helps us to improve and provide a better experience for our guests.We would appreciate it if you could share more detailed feedback regarding your stay so that we can understand and address any specific concerns you might have had.Thank you for choosing our hotel, and we hope to have another opportunity to serve you in the future.Warm regards,Det Gamle Rådhus.

Dear Julia d.,Thank you for awarding us a full 10 out of 10 on Hotels.com. We're thrilled to know you had a wonderful experience at Hotel Det Gamle Rådhus. Your positive feedback is greatly appreciated and encourages us to continue delivering exceptional service to all our guests.We hope to see you again on your next visit to Gråsten.Warm regards,Det Gamle Rådhus.

Dear Rasmus,Thank you for taking the time to provide feedback on your stay at Hotel Det Gamle Rådhus. We regret to hear that your experience did not fully meet your expectations.We strive to offer our guests exceptional service and are sorry if we fell short during your visit. If you're willing to share further details or suggestions for improvements, we would greatly appreciate hearing from you to better ourselves and ensure future guests have a more positive experience.We hope you will consider staying with us again in the future, so we can showcase the quality and service we are known for.Warm regards,Det Gamle Rådhus.

Dear Gitte,Thank you for taking the time to provide feedback regarding your stay at Hotel Det Gamle Rådhus. While we're glad you chose us for your visit, we recognize that there were elements of your stay that did not fully meet your expectations, given the rating.We are committed to improving our guests' experiences, and your feedback is invaluable in this endeavor. It would be greatly beneficial to hear more detailed feedback about any specific areas where we fell short, so we can focus on those aspects.We sincerely hope you will consider staying with us again. We would love the opportunity to provide a better experience and showcase the high standards we strive to maintain.Warm regards,Det Gamle Rådhus

Dear Viola,Thank you for your feedback on your recent stay at Hotel Det Gamle Rådhus. We're pleased to hear that you appreciated the unique setting, our reasonable prices, pleasant surroundings, and enjoyable breakfast.We continuously strive to offer a wonderful experience for all our guests, and we're glad to learn that we met your expectations in several ways.If there's any area you feel we could improve upon to enhance your next stay, please do not hesitate to let us know. Your insights are vital in our commitment to continuous improvement.Looking forward to welcoming you back to Hotel Det Gamle Rådhus in the future.Warm regards,Det Gamle Rådhus

Dear Søren Larsen,Thank you for sharing your feedback regarding your stay at Hotel Det Gamle Rådhus. It seems that your experience did not meet your expectations and for this, we are sincerely sorry.Your feedback is incredibly valuable to us, and we would like to understand more about how we could enhance your experience for the future. While we may not have a constant reception service, we are always reachable 24/7 via phone to assist with any inquiries or concerns. We are also dedicated to ensuring the cleanliness and comfort of our facilities and are continuously working on improvements. Our commitment to our guests is paramount, and we make it a point to send all necessary information via email to prepare our guests for their stay.Should you have any specific concerns or suggestions, we encourage you to share them with us, helping us to enhance our services and facilities for you and our future guests.Thank you once again, and we hope to have another opportunity to welcome you back to our hotel, offering a more delightful experience.Best Regards,Det Gamle Rådhus

Dear Kirsten,Thank you for taking the time to leave a review and for rating us 6 out of 10. We are always eager to hear from our guests as it helps us improve our services.If there were specific aspects of your stay that did not meet your expectations, we would love to hear more about it. Your satisfaction is important to us, and your feedback is essential for our continual improvement.Our reception is reachable 24/7 via phone to assist with any inquiries or issues during your stay. And don’t forget, free coffee is available in the common area on the 2nd floor for your enjoyment.We hope that we will have another opportunity to welcome you back to Hotel Det Gamle Rådhus and provide a more satisfying experience.Warm regards,Det Gamle Rådhus

Dear Ann Christina,Thank you for your feedback and for giving us 8 out of 10 stars! We are pleased to hear that you enjoyed our hotel. I apologize for the inconvenience you experienced with the access code. Please know that our team is available 24/7 via phone to assist with any issues, so don’t hesitate to reach out next time.To ensure our guests have all the necessary information, we send out an email prior to arrival with all essential details, including the code. It is crucial to invest a few moments to read this email thoroughly to make the most out of your stay with us.We hope to welcome you back to Hotel Det Gamle Rådhus.Warm regards,Det Gamle Rådhus

Dear Claes,Thank you for taking the time to share your feedback about your stay at Hotel Det Gamle Rådhus. We genuinely regret that your experience in Gråsten and at our hotel did not meet your expectations.Regarding the local attractions, we understand your perspective. While Gråsten offers a unique charm and history, we acknowledge that the dining and shopping options might be limited during certain periods.As for your room not matching the photos, we apologize for any inconvenience this may have caused. We strive to provide accurate representations of our rooms, and we will definitely look into this matter to ensure that our online images reflect our accommodations accurately.Should you decide to stay with us again, we encourage you to reach out to our reception, which is available 24/7 via phone. They can provide guidance on room upgrades or any other inquiries to make sure your next stay aligns more closely with your expectations.Once again, we apologize for any shortcomings, and we hope for another opportunity to welcome you back and make things right.Warm regards,Det Gamle Rådhus

Dear Anonymous,Thank you for taking the time to provide feedback on your recent stay at Hotel Det Gamle Rådhus.We regret to hear that some aspects of your experience did not meet your expectations. We are always striving to offer the best possible service to our guests, and your insights are valuable in helping us identify areas for improvement.Regarding access to the hotel, we're sorry for any inconvenience you faced. Our aim is to provide clear instructions, especially since we prioritize sending information to our guests ahead of their arrival.Concerning the breakfast, we appreciate your feedback and will look into how we can enhance our offerings.As for the check-out time, we offer the possibility for a later check-out upon request for a small fee. In the future, we'll aim to communicate this more clearly to our guests.We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Best regards,Det Gamle Rådhus.

Dear Edward,Thank you for sharing your feedback and for rating us 8 out of 10 after your stay at Hotel Det Gamle Rådhus. We're glad to know you found our hotel pleasant.We apologize for the inconvenience with the links we sent. We understand how crucial timely communication is for our guests. Our intention has always been to provide all necessary information before arrival to ensure a smooth experience. Sometimes, poor internet connections along the way can disrupt this process, as you've experienced. For future stays or concerns, please remember our reception is always reachable 24/7 by phone to assist in real-time.We hope to welcome you back and provide an even better experience next time.Warm regards,Det Gamle Rådhus.

Dear Anker,We are truly sorry to read that your experience at Hotel Det Gamle Rådhus didn't meet your expectations. We take all feedback seriously and aim to provide the best possible experience for our guests.If you're willing, we would appreciate further details regarding your stay, so we can address the specific areas of concern. Our goal is continuous improvement, and your insights would be invaluable in this process.Despite the issues you faced, we hope you were able to enjoy the unique location of our hotel in the heart of Gråsten and the charm of the surrounding area. We sincerely hope you'll consider giving us another chance in the future.Warm regards,Det Gamle Rådhus.

Dear Bureau,We are truly sorry to read that your experience at Hotel Det Gamle Rådhus didn't meet your expectations. We take all feedback seriously and aim to provide the best possible experience for our guests.If you're willing, we would appreciate further details regarding your stay, so we can address the specific areas of concern. Our goal is continuous improvement, and your insights would be invaluable in this process.Despite the issues you faced, we hope you were able to enjoy the unique location of our hotel in the heart of Gråsten and the charm of the surrounding area. We sincerely hope you'll consider giving us another chance in the future.Warm regards,Det Gamle Rådhus.