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"Spacious and clean resort and rooms. Gardens are beautiful Food is good and plentiful, perhaps less selection than RIU resorts. Staff is friendly with very limited understanding of english. TVs in room do not have any apps available such as Netflix, Amazon etc. Spacious pools and beach with plenty of loungers. Unfortunately , seaweed was persistent. I would return if competitively priced. "

"Hot Tub in room wasn’t working properly had to call everyday "

"Excellent facilities and amenities. Clean modern comfortable rooms. "

"Smell the towels . Pool & Room towels sometimes smell REALLY BAD. Staff finally told me that Dirty water is frequently used for washing machines . The other RIU resorts in area seem to be of higher quality . Our room had a non functioning AC unit. Bell hop told us to dial 9 to have it fixed . Well ….the phone didn’t work either . TV & Coffee machine too . We switched rooms and things were fine."

"Good"

"Check in set up is different, had to go to the second floor. Staff were super nice, everyone in Puerto Rico is so nice. Rooms were clean. The only thing weird was, no top sheet. Just a little blanket. "

"HAD TO SWITCH ROOMS AFTER WAITING FOR THEM TO FIX AC AFTER 4 HOURS."

"All was good but they don’t have a foot shower when leaving the beach by the beach bar or by building 6 where we entered so people drag a lot of sand in"

"We had a wonderful vacation at Excellence El Carmen. The property is well maintained and the rooms quite spacious. There are numerous restaurants to choose from and the food was delicious. The one exception was the buffet which was a bit sub- par but we only visited that restaurant once. The pools are refreshing and the beach area maintained well. But the biggest highlight was the treatment we received from all the staff. They made our trip memorable. "