표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 485개 이용 후기 중 255개" "
10 - 훌륭해요
255
평점 8 - 좋아요. 485개 이용 후기 중 133개" "
8 - 좋아요
133
평점 6 - 괜찮아요. 485개 이용 후기 중 54개" "
6 - 괜찮아요
54
평점 4 - 별로예요. 485개 이용 후기 중 21개" "
4 - 별로예요
21
평점 2 - 너무 별로예요. 485개 이용 후기 중 22개" "
2 - 너무 별로예요
22
8.6/10
청결 상태
8.8/10
직원 및 서비스
8.6/10
편의 시설/서비스
8.6/10
숙박 시설 상태 및 시설
8.6/10
친환경
이용 후기
10/10 - 훌륭해요
Allison
가족 여행
2024년 5월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was absolutely wonderful!!
Allison
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 5월 1일
Dear Allison, We are thrilled by your acknowledgment of our dedication to exceptional customer service. Grateful for your patronage and glowing review. Best, Brian Burks , GM
10/10 - 훌륭해요
Abdul Z.
가족 여행
2024년 4월 24일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lani who worked at the front desk was very helpful. The staff person who handled the breakfast service was kind and cheerful.
Abdul Z.
2024년 4월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 25일
Dear Abdul Z., We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Brian Burks , GM
8/10 - 좋아요
Shawn
아이를 동반한 가족 여행, 가족 여행
2024년 4월 21일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was closed. Breakfast was great! Location was nice!
Shawn
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 22일
Dear Shawn, We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Brian Burks, GM
10/10 - 훌륭해요
Richard
2024년 4월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Richard
2024년 4월에 5박 숙박함
답변 제공: GM 님, 2024년 4월 25일
Dear Richard, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Brian Burks, GM
10/10 - 훌륭해요
Amanda
2024년 4월 14일
I highly recommend very beautiful and relaxing
Amanda
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 15일
Dear Amanda, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Brian Burks , GM
6/10 - 괜찮아요
Julie 님, Virginia Beach
단체 여행
2024년 4월 9일
별로예요: 숙박 시설 상태 및 시설
Front desk personnel - mot enough and not particularly customer friendly.
Rooms large but design very out of date. Bathroom clean but rusty drains, the back of the door needs refacing, and shower handles hard to figurecout how to turn on water.
All in all, not worth $255.
Julie
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Dear Julie, I’m sorry that you did not find us to be a good value and that our accommodations were not fully to your liking. Additionally, I apologize that you found our associates unfriendly. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Brian Burks , GM
8/10 - 좋아요
Veronica
가족 여행
2024년 4월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
Veronica
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Veronica, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon.Best, Brian Burks, GM
10/10 - 훌륭해요
Shaun
가족 여행
2024년 4월 1일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It wasn't far from the city and had food options along the highway. I slept like a baby when I come back I will be using them again. Truly enjoyed
Shaun
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Shaun, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Brian Burks, GM
10/10 - 훌륭해요
Esmeralda
아이를 동반한 가족 여행, 가족 여행
2024년 3월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I chose this hotel due to the proximity to yhe airport. It was spacious, clean and everything we needed for our short trip. The staff was friendly and the free breakfast was just what we needed.
Esmeralda
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Esmeralda, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Brian Burks , GM
10/10 - 훌륭해요
Mark
2024년 3월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff
Mark
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 25일
Dear Mark, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Brian Burks , GM
2/10 - 너무 별로예요
Konstantin
2024년 3월 20일
Konstantin
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 10일
Dear Konstantin, We apologize for failing to provide you with a pleasant stay during your visit. We value your feedback and look forward to the chance to enhance your experience on your next trip. Thank you for choosing to stay with us. Sincerely, Brian Burks, GM
10/10 - 훌륭해요
William
2024년 3월 14일
William
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 25일
Dear William, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Brian Burks, GM
6/10 - 괜찮아요
Susan
출장 여행, 가족 여행
2024년 3월 11일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom vent was half falling out of the ceiling plus there were hairs hanging off the ceiling.
Susan
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 12일
Dear Susan, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues and poor conditions in your room. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Brian Burks GM
10/10 - 훌륭해요
Carlos 님, Columbia
가족 여행
2024년 2월 26일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in and out was very smooth. The room was very clean, accommodating and spacious. Would without a doubt book again.
Carlos
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 26일
Dear Carlos, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Brian Burks GM
6/10 - 괜찮아요
EILEEN
2024년 2월 15일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I booked a King room, and I got an inadequate double, with a lumpy, lopsided FULL bed, it was not even a queen. I stayed only because I had a business meeting there, I was really tired from my travel.
EILEEN
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 17일
Dear EILEEN, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. Additionally, I regret that our bed was not to your liking. We strive to provide every guest with a wonderful stay, and we clearly missed the mark. We appreciate your patronage and hope to have another opportunity to deliver an exceptional experience in the future. Sincerely, David Hicks GM
10/10 - 훌륭해요
angela
2024년 2월 14일
Nice suites
angela
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 15일
Dear angela, It is wonderful to hear that you enjoyed your stay and our nice suites. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Brian Burks GM
8/10 - 좋아요
Shannika
2024년 2월 1일
Shannika
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 26일
Dear Shannika, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Brian Burks , GM
10/10 - 훌륭해요
Charles
연인과의 여행
2024년 1월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay it was completely comfortable and quiet and the rooms were excellent and had everything that was needed!
Charles
답변 제공: GM 님, 2024년 1월 30일
Dear Charles, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Brian Burks GM
6/10 - 괜찮아요
Geovanni
출장 여행
2024년 1월 28일
Geovanni
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear Geovanni, Thank you for staying with us and sharing your experience. I am sorry that your stay was only average, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar service we strive for on a return visit. Sincerely, Brian Burks GM
8/10 - 좋아요
LaTasha
2024년 1월 28일
LaTasha
2024년 1월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear LaTasha, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Brian Burks GM
10/10 - 훌륭해요
Naomi
2024년 1월 18일
Naomi
2024년 1월에 7박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear Naomi, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Brian Burks GM
10/10 - 훌륭해요
Lamar
2024년 1월 13일
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lamar
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 30일
Dear Lamar, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Brian Burks GM
8/10 - 좋아요
Joseph
2024년 1월 11일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Joseph
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Joseph,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Brian Burks General Manager
10/10 - 훌륭해요
Steven
가족 여행
2024년 1월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome
Amazing
Steven
2023년 12월에 5박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Steven,We love to hear your stay was AMAZING; thanks for making our day! It was a pleasure to host you, and we can’t wait to welcome you again.Best,Brian Burks General Manager
10/10 - 훌륭해요
Baaith
2024년 1월 2일
Baaith
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Baaith,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Brian Burks General Manager
2/10 - 너무 별로예요
Max
2024년 1월 1일
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Worst hilton EVER! MORE LIKE A MOTEL 6!
As soon as we got there the room was aoreadt paid for and the guy at the front desk tried saying we also had to pay them in full so i took out my phone and showed my bank account and told them i already paid...he just looked at me and proceeded to check me in....i had splurged and got the wellness room...NOT WORTH IT! first of all aftwr checking in we get to our room and my lady says this isnt a wellness room...she makes me go to the front desk to double check and they said its the room type...like im supposed to know what that means...he then added that i was supposed to get this gift bag which had the lavender spray for the sheets and a healthy snack...i read what my room is supposed to include and the shower head was supposed to be pelican and the water was supposed to be extra clean and even the shower head that they stated in the gift package was not accurate...i went to front desk again and they said ask house keeping in the morning...morning comes and i finally speak 2 a manager and she agrewd everything was off but since we booked through hotels.com there was absolutely nothing she could do...why couldnt they just fix it and give me the room i paid for the night be4 when i 1st made my complaint...this place seemed like a run down motel the beds were hard as rock the service was horrible especially for a Hilton and im pretty sure the 1st guy tried to scam money from me
Max
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 31일
Dear Max, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that you found our service lacking. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Brian Burks GM
10/10 - 훌륭해요
Anny
가족 여행
2024년 1월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ms. Tonya's hospitality was highly commendable. She went beyond to make us very comfortable at breakfast. Her service would want you to go to breakfast even if you are not hungry.
Anny
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Anny,Seeing that our guests enjoyed their stay with us is always a pleasure. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon.Best,Brian Burks General Manager
10/10 - 훌륭해요
Frank
가족 여행
2023년 12월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were incredibly friendly and helpful including Latanya, Innocence, Stacey and Tanara. “Customer service has no limit”
Frank
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 1일
Dear Frank,We are so glad you had an incredible stay with us! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area.Best,Brian Burks General Manager
10/10 - 훌륭해요
PENNY S
반려동물 동반 여행, 가족 여행
2023년 12월 26일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
liked it all
PENNY S
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 27일
Dear PENNY S,Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again.Best,Brian Burks General Manager
10/10 - 훌륭해요
Brittany
단체 여행
2023년 12월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brittany
2023년 12월에 2박 숙박함
10/10 - 훌륭해요
실제 이용하신 고객
가족 여행
2023년 12월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Robert
2023년 12월 15일
좋아요: 편의 시설/서비스
We had a wonderful one night stay! The staff were very friendly and helpful, and went the extra mile for you. Everything was clean and sanitized, and the breakfast was very good. 5 stars!
Robert
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 15일
Dear Robert,It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, fame-worthy breakfast, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. Thank you for taking the time to write, and please visit again soon. Best,Brian Burks General Manager
10/10 - 훌륭해요
Eric
2023년 12월 13일
Eric
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 11일
Dear Eric,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Brian Burks General Manager
8/10 - 좋아요
William L.
연인과의 여행
2023년 12월 8일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
well maintained, friendly staff
William L.
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 8일
Dear William L.,It’s nice to hear from you! I sincerely appreciate your recognition of our outstanding service. It was a pleasure to host you, and we hope to welcome you back in the near future.Best,Brian Burks General Manager
10/10 - 훌륭해요
Jessica
가족 여행
2023년 11월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My stay was only a night stay and i was traveling with teenage girls and William at the front desk made us feel very welcomed and accommodating. Thank you William he is definitely a great asset to your company.
Jessica
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 30일
Dear Jessica,Thank you for sharing your recent stay with us. We are thrilled to hear you enjoyed your stay and look forward to passing along your kind words. William is an incredible person and a valuable part of our team, so we are very happy to hear we're not the only ones who think so. We hope to see you again soon and for another great experience.Best,Brian Burks General Manager
10/10 - 훌륭해요
Deneen
반려동물 동반 여행
2023년 11월 28일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one of the best hotel stays I have ever had - easily in my top 3. I stayed for six nights and was able to have my dog with me for a very reasonable fee. My room was very spacious, modern, and clean. The free breakfast was good and the staff was very helpful. I would definitely stay at this location again and would seek out Homewood Suites in other areas when I travel.
Deneen
2023년 11월에 6박 숙박함
답변 제공: GM 님, 2023년 11월 29일
Dear Deneen,It is wonderful to hear that staying at our hotel exceeded your expectations and that we provided one of your best stays. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best,Brian Burks General Manager
10/10 - 훌륭해요
Kathryn
연인과의 여행
2023년 11월 27일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The decorative panel on the curtain is located on the wrong side in the bedroom area and the blackout curtain does not block light on the side without the panel. This issue defeats the purpose of the blackout curtain.
Kathryn
2023년 11월에 4박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Kathyrn,We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last.Sincerely,Brian Burks General Manager
10/10 - 훌륭해요
Kiara
연인과의 여행, 가족 여행
2023년 11월 26일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel stay was amazing! It was in short distance to downtown Greensboro. The room was clean and the front desk staff was super nice! Would definitely visit again!
Kiara
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 28일
Dear Kiara,Wow! Reviews just don't get any better than this one. Thank you so much for your support of our Homewood Suites and your recognition of our spectacular staff and the service they provide. Our goal is to provide comfort to all our guests who are away from home; your feedback allows us to monitor how we are doing. We loved having you as our guest and we can't wait to welcome you back!Best,Stacie AnnoGeneral Manager
10/10 - 훌륭해요
Karen
2023년 11월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The suite was clean, spacious and comfortable! Would absolutely stay at a Homewood Suites again!
Karen
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Dear Karen,Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our accommodations were the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best,Brian Burks General Manager
10/10 - 훌륭해요
Kayla's
가족 여행
2023년 11월 19일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved my experience with this Hotel. The staff was very nice and patient. The hotel was clean and the rooms were very clean and well stocked. The continental breakfast was good and just good vibes all around. My children and i cleaned up before we checked out we dont like to make people jobs hard for them. I will be back soon.
Kayla's
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Dear Kayla's,What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Homewood Suites by Hilton Greensboro. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip.Best,Brian Burks General Manager
6/10 - 괜찮아요
Juan 님, Edindurg
출장 여행
2023년 11월 17일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super dirty pillows
Juan
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 17일
Dear Juan,Thank you for being our guest. I appreciate you taking the time to share your review. Cleanliness is a key priority for our hotel, so I sincerely regret we let you down in this area. We would be grateful for another opportunity to deliver a stay that meets our high expectations.Sincerely,Brian Burks General Manager
10/10 - 훌륭해요
Cassandta
2023년 11월 5일
Cassandta
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 29일
Dear Cassandta,It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again.Best,Brian Burks General Manager
10/10 - 훌륭해요
Jennifer
연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
2023년 11월 1일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in and noticed our room had a distinct smell. The front desk was super helpful and found another room to accommodate us, and quickly! Sharron was so friendly and helpful and the whole team made us feel right at home for the few days we were there.
Jennifer
2023년 10월에 3박 숙박함
답변 제공: GM 님, 2023년 11월 3일
Dear Jennifer,We are so appreciative of your review; I am delighted to hear of the exceptional service you received and look forward to sharing your praise with Sharron and the entire team! Thank you for allowing us to be a part of your travels; we hope you will visit us again soon.Best,Brian Burks General Manager
6/10 - 괜찮아요
Rebecca
연인과의 여행
2023년 10월 30일
별로예요: 숙박 시설 상태 및 시설
Great location. Needs more than a facelift. It was clean. Breakfast buffet was limited and food was cold at 7 am.
Rebecca
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 31일
Dear Rebecca,While I am pleased to hear that you found our location to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.Sincerely,Brian Burks General Manager
10/10 - 훌륭해요
Dion
2023년 10월 21일
Dion
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 29일
Dear Dion,We are delighted that your stay was nothing short of exceptional. Until next time!Best,Brian Burks General Manager
2/10 - 너무 별로예요
실제 이용하신 고객
가족 여행
2023년 10월 21일
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2023년 10월에 4박 숙박함
답변 제공: GM 님, 2023년 10월 22일
Dear Anonymous,Thank you for taking the time to review our hotel. Guest satisfaction is our utmost priority; we regret that we let you down. We value your business and hope for the chance to provide an improved experience during your next visit.Sincerely,Brian Burks General Manager
10/10 - 훌륭해요
Leonardo 님, Ellicott City
가족 여행
2023년 10월 21일
Nothing was unique but the front desk help was very friendly.
Leonardo
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 21일
Dear Leonardo,Thank you for your recognition of our hospitable service! We appreciate your taking the time to provide your valuable feedback and hope to welcome you again soon.Best,Brian Burks General Manager
10/10 - 훌륭해요
Jorge
출장 여행
2023년 10월 16일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Jorge
2023년 9월에 19박 숙박함
답변 제공: GM 님, 2023년 10월 31일
Dear Jorge,Thank you for rewarding us with a 10 out of 10 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Brian Burks General Manager
4/10 - 별로예요
HESTER
출장 여행
2023년 10월 7일
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Hotel Room in 5 yrs.
Shower wasn’t clean properly, I had to clean the bath. Bed was extremely slept out on one side. Terrible. Funny smell when we entered the room last night. We will NOT be RETURNING.
HESTER
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 8일
Dear HESTER,We are disappointed to hear about the room cleanliness issues that occurred during your stay and will address them internally to better serve our guests in the future. This is by no means the norm of the hotel, and we wish to have another opportunity in the future to WOW you with our guest experience.Sincerely,Brian Burks General Manager
10/10 - 훌륭해요
LAURA
가족 여행
2023년 9월 23일
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
LAURA
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 31일
Dear LAURA,We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area.Best,Brian Burks General Manager