로비

나이츠 인 그린빌, 텍사스 여행 후기

2 out of 5
나이츠 인 그린빌, 텍사스
5000 Interstate Highway 30, Greenville, TX

이용 후기

5.4
평점 10 - 훌륭해요. 297개 이용 후기 중 43개" "
평점 8 - 좋아요. 297개 이용 후기 중 55개" "
평점 6 - 괜찮아요. 297개 이용 후기 중 45개" "
평점 4 - 별로예요. 297개 이용 후기 중 57개" "
평점 2 - 너무 별로예요. 297개 이용 후기 중 97개" "

5.6/10

청결 상태

6.2/10

직원 및 서비스

4.4/10

편의 시설/서비스

5.0/10

숙박 시설 상태 및 시설

4.0/10

친환경

이용 후기

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
Tv didn’t work. Had to wake up night clerk as card key didn’t work. Very old and patched up instead of properly repaired. Maid service beats hard and excessively on the door. Outside had people sitting in chairs like an old apartment complex. The office had supplies stacked around the counter tops.
2024년 4월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 24일
we are so sorry for the inconvenience and had not satisfactory stayed at our motel. We will keep try to improve our services.

10/10 - 훌륭해요

Don

좋아요: 청결 상태, 직원 및 서비스
staff & owner very friendly cheap stay on I-30 east of Dallas
2024년 4월에 2박 숙박함
답변 제공: NICK 님, 2024년 4월 11일
We are sorry for inconvenience,

2/10 - 너무 별로예요

Kathleen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bugs, this hotel is nothing like the pictures. No coffee in lobby, room had large crack in wall, trim around ceiling falling off. The pole holding walkway up stairs was hit by a car and falling apart. We changed hotels with no refund
2024년 4월에 4박 숙박함
답변 제공: Knights inn 님, 2024년 4월 11일
We are so sorry for the inconvenience that you had to went through. FYI we are under the renovation.

8/10 - 좋아요

Raymond

좋아요: 직원 및 서비스
We had a fine stay. Room was pretty clean, the water pressure and temperature was great. Fridge and microwave worked. Decent TV option but not sure why it says "300 channels" out front when there appears to be much less. Wi-Fi worked well, air conditioning worked well. Easy check in. No bugs. A little bit of old smoke smell in the non smoking room. Easy parking right out front.
답변 제공: Nick - GM 님, 2024년 4월 10일
We sincerely appreciate your feedback about your visit!

8/10 - 좋아요

Belinda

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and comfortable. Easy to find.
2024년 4월에 1박 숙박함
답변 제공: Nick - GM 님, 2024년 4월 10일
We sincerely appreciate your feedback about your visit!

4/10 - 별로예요

Manuel

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk had to show us how to get in the door cuz it wouldn’t open for us, when we tried , we ran the key through 5-10 times and sometimes it would open, sometimes it wouldn’t. No parking. The floor panels were separating apart, and there was no top lock on the door. Did not feel safe.
2024년 3월에 4박 숙박함
답변 제공: NIck 님, 2024년 3월 28일
WE SORRY FOR INCONVENIENCE

4/10 - 별로예요

Todd

가족 여행
I booked a room with double beds online manager charged me a $20 upgrade fee for double beds and a $30 pet deposit
2024년 2월에 1박 숙박함
답변 제공: Nick Khatiwala 님, 2024년 2월 22일
Thanks for the feedback but we just charged you the upgraded room fees of 20 and the 30 Pet fees as per our policy.

6/10 - 괜찮아요

RONALD

좋아요: 직원 및 서비스
별로예요: 청결 상태
Just not feeling comfortable enough to shut out lights because of bugs
2024년 1월에 1박 숙박함
답변 제공: Nick 님, 2024년 1월 30일
We are so sorry that we didn’t meet your expectation, but please give us another chance to change your experience and please get up with me Nick the manager at this motel to further assist you

2/10 - 너무 별로예요

Carlos

별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Richard

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could not stay there bed bugs and when we tryed to get refunded for our two night stay witch did not happen the owner could not ralk english so we did not get our money back for a stay that did not happen
2023년 8월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 11일
Dear Richard,We sincerely regret you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and we encourage you to reach out to the third-party service you booked with, as they are best equipped for refund requests.

2/10 - 너무 별로예요

Shanee 님, LA MARQUE

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is a very run down version of what you see posted. It was not just old, but dirty also. The others people staying there were very questionable. My kids were so scared they would not sleep without blocking the door and the lights on. I know they say you get what you pay for, but I paid $156 with tax for this, so I expected it to be a little better than it is.
답변 제공: Nick 님, 2023년 8월 1일
We are very sorry for the inconvenience. May I know in which room where you stay and help you out with Complain at the front desk regarding the issue you were been facing?

6/10 - 괜찮아요

Odell

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
2023년 7월에 2박 숙박함
답변 제공: Nick 님, 2023년 8월 1일
Thanks for the feedback

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Ok room in a pinch
Wasn’t very clean and found dead bugs.
2023년 7월에 1박 숙박함
답변 제공: Ick 님, 2023년 8월 1일
This is the very hot weather and the crickets bugs are everywhere. You can’t stop them to enter but once we see them, we always take them out and try to clean as much as we can.

2/10 - 너무 별로예요

Paul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
too bad experience
2023년 6월에 3박 숙박함
답변 제공: NIck 님, 2023년 6월 23일
We always strive for our guests to have a good experience with us, so it's unfortunate to hear that this wasn't the case this time around. Please do not hesitate to let us know what more we could have done to have improved your visit. We hope to hear from you soon.

4/10 - 별로예요

DORIS

출장 여행
별로예요: 직원 및 서비스
There were flies in the room. The bathroom needed some more cleaning.
2023년 6월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 21일
Dear Doris,We appreciate you reaching out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, your concerns will be addressed immediately as we constantly strive to make the appropriate changes and improvements. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 - 너무 별로예요

Tamar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was really unique experience, nobody was there and left outside on the parking lot whole night. I don't think staying on the parking lot costs that much.
2023년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 31일
Dear Tamar,We sincerely apologize for your experience. This is certainly an unusual incident, and we will investigate your comments to ensure a similar situation does not occur in the future. If you have any further questions or concerns regarding billing, please reach out to us at your earliest convenience. Thank you for taking a moment to share your thoughts, and we hope you have pleasant travels.

2/10 - 너무 별로예요

Kenneth

2023년 5월에 1박 숙박함
답변 제공: Nick GM 님, 2023년 5월 16일
May I know more information why it was terrible?

6/10 - 괜찮아요

John

별로예요: 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Nick- GM 님, 2023년 5월 16일
May i know what should we improve to get all stars ratings

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 4박 숙박함
답변 제공: Nick 님, 2023년 5월 16일
Thanks

4/10 - 별로예요

Lori

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: Nick 님, 2023년 3월 19일
May we know what was the problem for giving us lower rate.

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
There were unsavory people hanging out in the parking lot, and a lot of people had their room doors and windows open. Our original room was in a bad location so we requested a different room. We felt very unsafe at this motel. The room had a horrible smell. We could still smell it on ourselves after we had showers the next morning and checked out.
2022년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 9월 22일
Dear John,Thank you for taking the time to leave us your review, and we're sorry to hear that you didn't have a great time with us. We apologize for any unpleasant odors during your visit, and we'll be sure to have our housekeeping team look into your comments as soon as possible. Despite this, we hope you'll give us another chance to impress you later down the road.

2/10 - 너무 별로예요

Taylor

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

4/10 - 별로예요

Rachael

단체 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
My fellow traveler and I just needed a place to sleep and shower for a couple of nights so we were not even interested in the fact they had no amenities. We did however expect the place to be in decent condition. Every piece of furniture was damaged and while it was cleaned, the sheets were stained and the room had a strong odor. My fellow traveler’s room literally had a light switch in the bathroom where the switch plate was half broken off leaving it fully exposed. It was by far the worst property conditions I have ever stayed in.
2022년 8월에 2박 숙박함
답변 제공: General Manager 님, 2022년 9월 7일
Dear Rachel,While we are happy to have hosted you, we are disappointed that we could not meet all of your expectations as well as our own. These concerns are not the standard that we guarantee our guests when staying with us, and we apologize that this was your experience. Our maintenance team will look into your comments to ensure the rooms are as they should be. Thank you for bringing this to our attention, and we hope you will choose to stay with us again.

2/10 - 너무 별로예요

Alex

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Ashton

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was unclean smelled awful, paid for the room but did not stay there 🙁
2022년 5월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 15일
Dear Ashton, Thank you for reaching out to us. We are sorry to hear that our accommodations were not all that you had hoped, and you can be confident that your feedback has been shared with our housekeeping team. We appreciate you taking a moment to help us improve, and we wish you safe and happy travels ahead.

4/10 - 별로예요

Teresa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not so great
There were roaches in the room. The carpet left black stains on your feet. The bathtub had a roach in it and the faucet ran all night and we could not get it to turn off. The beds were hard. They said they had over 300 hundred tv channels. There were about 12. The chairs by the table had stains all over then. The end tables and tv stand and round table were in horrible shape bare wood exposed.
2022년 5월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 6월 14일
Dear Teresa, There are not enough words to express how sorry we are for your experience. Our pest control specialist has been informed of your sightings and will be out to investigate further. Housekeeping and maintenance will also make sure your room is given some much-needed care. Thank you for making your voice heard, and we hope you'll consider giving us another try in the future.

2/10 - 너무 별로예요

Barbara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Picture online is nothing like the actual place, it was suppose to be a suite but the second room didn’t have a television nor a bathroom, the carpet was nasty, refrigerator was nasty, the room actually creeped me out. It was a waste of money I ended up not staying there.
2022년 4월에 1박 숙박함
답변 제공: Nick 님, 2022년 5월 1일
We are very sorry for the inconvenience but just for your info. for we are under the renovations so in six months will be done with it.

4/10 - 별로예요

Elizabeth

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reviewed
The room was not clean. The tv had no sound. The cockroaches were unnerving. We will not revisit.
2022년 3월에 1박 숙박함
답변 제공: Nick 님, 2022년 3월 29일
We are so sorry for the inconvenience. We would like to offer you 10% off on your next visit.

2/10 - 너무 별로예요

Jenna

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything horribLe about this place.
2022년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 3월 25일
Dear Jenna, It's unfortunate to hear that you didn't have a great experience with us. That being said, please do not hesitate to reach out and let us know specifically what more we could have done to have improved your visit. Thank you, and we are eager to hear from you.

8/10 - 좋아요

Rene

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함

2/10 - 너무 별로예요

Irais

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad hotel and the rooms are dirty
Bad experience the room was dirt
2022년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 3월 25일
Property cleanliness is crucial to our team, and it is upsetting to learn of the state of the accommodations you received. There is no excuse, and we have forwarded your feedback to housekeeping so that we can ensure they are taking action and improving their diligence. We can't change the past, but we want nothing more than another chance to improve your perceptions of us in the future. We wish you all the best along your way.

6/10 - 괜찮아요

James

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 2월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad
Roaches and dope fiends everywhere
2022년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 3월 25일
Thank you for your feedback. Our property undergoes routine maintenance for pests; however, considering your comments, we have contacted our pest service so that the matter is promptly addressed. We hope you'll consider visiting us again in the future.

2/10 - 너무 별로예요

Steven

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not go there
I checked in and the first room they gave us was being remodeled, the second room smelled like marijuana and they said all of their rooms smell like that. I asked for a refund but they refused, they put us in a newly remodeled room that wasn’t completely finished but after over an hour of their drama we stayed. But WILL NEVER GO BACK. Once you book on Hotels.com and pay, they consider it a booked room and will not give refunds, no matter what. SEE PICTURE
2022년 1월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 3월 25일
Thank you for your feedback. We're sorry to hear that our policies were not to your preferences. Our team is looking into the issues you encountered, and we hope to improve your perceptions in the future.

10/10 - 훌륭해요

Alisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함

4/10 - 별로예요

Kerry

출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness could do much better
2022년 1월에 2박 숙박함
답변 제공: General Manager 님, 2022년 1월 15일
Dear Kerry, Our team endeavors to provide clean and comfortable accommodations at all times, and we apologize if you feel we fell short this time around. Your feedback will be discussed with our housekeeping team to ensure that we are refocusing on our goals. Thank you for taking a moment to help us improve, and we wish you all the best in your future travels.

4/10 - 별로예요

Anthony

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like much except for the closeness of food establishments.As soon as we got to our room there were 2 roaches on the sink
2021년 12월에 1박 숙박함
답변 제공: Manager 님, 2022년 1월 1일
We do apologize for the inconvenience but definitely we can get you 20% off on your next stay with us.

2/10 - 너무 별로예요

hugo a

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Nick 님, 2022년 1월 1일
We are sorry for the inconvenience.

2/10 - 너무 별로예요

John

2021년 9월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was nothing great about the property. We asked for them to not clean the room but then we came back the room smelled like cologne where someone had been in the room. Nothing was missing but it seemed like things were moved around a bit. The location was noisy, there were roaches and it smelled like bug spray most of the time. It was not a great experience but we didnt have a choice as everything in town was sold out.
2021년 6월에 2박 숙박함
답변 제공: Alpesh Patel 님, 2021년 7월 4일
thank you for and we are sorry that you didn"t had good time with us

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DO NOT GO TO THIS MOTEL
Horrible stay!!!!! Owner is a drunk and a crook. Took my money to extend my stay and then told me I didn't pay. He called me a hooker to my husband. He gave another couple our room key and they entered when I was half dressed. He had given us keys to other people's rooms as well. We had to call police out just to get a room. Absolutely the worst experience I've ever had and will not be back
2021년 6월에 1박 숙박함
답변 제공: Knights Inn Front desk 님, 2021년 7월 2일
we are sorry for inconvenience,

2/10 - 너무 별로예요

Sabrena

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
TERRIBLE
Room was dirty. I had to clean nite stands and some of the walls. Phone was messed up. Filthy writing on lamp shades and note stand. Very loud next door, cops wnded up being called after bottle broken on another patron. Dead bolt wouldn't work, i had to call 3 times and wait 3 hours foe it to get fixed. I dont usually give reviews but ive learned to not always go by the reviews. It was the worst stay ever!!
2021년 5월에 1박 숙박함
답변 제공: Knights Inn Front desk 님, 2021년 5월 28일
Sorry for the inconvenience caused, we consider your feedback and make sure to work on them. Based on the complaints, we, management has complained to COPs and they were taken necessary action. We completely understand your concern and we definitely make sure to get this into consideration so that upcoming customers wont face the same issue again. Thanks for your feedback

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is literally the worst place I have ever stayed.
2021년 5월에 1박 숙박함
답변 제공: Knights Inn Front desk 님, 2021년 5월 28일
Sorry for the inconvenience caused, we will ensure this wont happen in the future

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was okay, even though it smelled musty and there was broken glass all over the parking lot.
2021년 5월에 2박 숙박함
답변 제공: Knights Inn Front desk 님, 2021년 5월 9일
Thanks for your response, We are truly sorry your stay wasn't as well. Thank you for staying with us at Knights Inn.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Needs renovation. Needs upkeep and maintenance. Should be shut down
2021년 3월에 2박 숙박함
답변 제공: Alpesh Patel 님, 2021년 3월 18일
Sorry for the inconvenience.

8/10 - 좋아요

Ellen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This place had roaches it was reported
2021년 3월에 1박 숙박함
답변 제공: Alpesh Patel 님, 2021년 3월 12일
Thanks for the review. Please visit again

6/10 - 괜찮아요

Jens

좋아요: 객실의 편안함
2021년 2월에 1박 숙박함
답변 제공: Alpesh Patel 님, 2021년 3월 2일
Thanks for your feedback.

2/10 - 너무 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pipes froze three days before check out. Not incoming pipes out going pipes. No shower no toilet. Second floor flooded first.
2021년 2월에 7박 숙박함
답변 제공: Alpesh Patel 님, 2021년 2월 21일
Thank you for being our guest during your time in town. We're very sorry that you were not as comfortable as you should have been .We wish we would have been made aware of any concerns as our friendly staff is always happy to address any issues that arise to ensure a comfortable stay. Nevertheless,thank you for bringing these issues to our attention now. We will look into this furtther,and we hope that you will give us another chance to change your perceptions with a stay that is nothing short of stellar

4/10 - 별로예요

Phil

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean sheets but disgusting room
Clean sheets but disgusting room, The towels had strings hanging off of them showing them being worn out but they smelled and looked to be clean, my arm bumped the picture frame on the wall and a needle with drugs in it fell on my head. The carpet was completely saturated with stains and the furniture was in horrific condition. The lobby was closed so we weren’t able to access anything in the office however didn’t need to do so because of the window. The remote controls to turn on the TV were missing batteries the shower however was very clean, the smoke detectors were missing from the ceiling and there were literally wires hanging out of the hole and the door would not close completely. Too many things to mention but we were a bunch of bachelor guys the only thing we were there for were to shower and sleep the parking lot has huge potholes and the steps leading up to the second floor are barely holding on together. I’m not the one to complain but if you’re staying here you need to know what you’re getting into I didn’t see any animals in my room nor any bugs but I was only there to shower and sleep will not stay here ever again!
2021년 2월에 2박 숙박함
답변 제공: alpesh patel 님, 2021년 2월 10일
Hello Sir, We are sorry for the inconvenience caused. We will discuss with our staff and remedy the shortcomings as soon as possible.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 1월에 8박 숙박함
답변 제공: alpesh patel 님, 2021년 1월 24일
THANK YOU VERY MUCH