로비 좌석 공간

홀리데이 인 스파턴버그 노스웨스트, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 762개 이용 후기 중 233개" "
평점 8 - 좋아요. 762개 이용 후기 중 256개" "
평점 6 - 괜찮아요. 762개 이용 후기 중 151개" "
평점 4 - 별로예요. 762개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 762개 이용 후기 중 38개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything from chexking in to checking out. A very nice place to stay.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Benjamin,We're thrilled to hear you enjoyed your stay with us from check-in to check-out. Our team takes pride in providing a pleasant experience for our guests. We appreciate your kind words and hope to welcome you back again soon!

8/10 - 좋아요

Liza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Liza, We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us with any feedback you may have to help us improve our services.

10/10 - 훌륭해요

Shelley 님, Monroe

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice. The room was clean and i loved the soft crushed ice. The General Manager Angela C checked us in and was very polite and welcoming. She checked us out the next day as well and still displayed the same energy. I would definitely stay again.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Shelley,We are pleased to hear that you enjoyed your stay at our property and that our General Manager, Angela C, provided excellent service during your visit. We appreciate your kind comments and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Courteous and professional staff
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Angela,We appreciate your kind feedback regarding our courteous and professional staff. Your satisfaction is important to us, and we strive to provide exceptional service to all our guests. Should you have any further comments or concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Shaterica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very well maintained and it’s clean
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Shaterica,We are pleased to hear that you found our property well-maintained and clean. Your feedback is valuable to us as we strive to provide a comfortable stay for all our guests. Please feel free to reach out to our management team for any further assistance or feedback.

8/10 - 좋아요

Ruben 님, Virginia Beach

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Ruben,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly so we may continue to improve our services. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

John

좋아요: 편의 시설/서비스
Nice. Clean hotel. Dining options nearby. Will stay here again
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello John,Thank you for choosing our hotel for your stay. We're glad to hear that you found our hotel to be nice and clean. We're also happy to hear that you enjoyed the dining options in the area. We hope to welcome you back for another great stay in the future.

10/10 - 훌륭해요

Lissette

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Love the people that work there very polite and help you anytime😊
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Lissette,Thank you for your kind words! We are delighted to hear that you enjoyed the service provided by our team. It was our pleasure to assist you during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Traci

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Traci,Thank you for taking the time to provide us with your feedback. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. Your feedback is important to us and will be shared with our team for further review and improvement. If you have any further concerns, we recommend reaching out directly to our management team, who will be happy to assist you.

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall excellent property. Staff was friendly and welcoming. Location is okay.
2023년 11월에 1박 숙박함
답변 제공: The Holiday Inn North West Team 님, 2023년 11월 19일
Thank you Alan for choosing our location for your accommodation needs. We enjoyed having you and hope you will stay with us in the future when you are in the area. Our front desk staff go above and beyond to make everyone feel like they are at home and part of our family here at the hotel. We look froward to having you stay again.

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Sarah,Thank you for choosing to stay at our hotel! We're delighted to hear that you had an exceptional experience during your visit and that our services exceeded your expectations. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.

10/10 - 훌륭해요

Pamela

단체 여행
My friend and I were traveling with our daughters for softball in her camper when it broke down. We booked this hotel at the last minute and showed up a little frantic. Brooklyn, at the front desk, went out of her way to provide whatever we needed for a comfortable stay. She even went so far as to bring a microwave to the front lobby for us to heat our food we had brought and offered us refrigerator/freezer space if we needed it.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Pamela,Thank you for sharing your positive experience with us! We greatly value our guests and are thrilled to hear that Brooklyn provided excellent service to ensure a comfortable stay. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 - 훌륭해요

Paula

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello Paula,Thank you for taking the time to share your positive experience. We're thrilled to hear that you enjoyed your stay with us! We strive to provide exceptional service and a comfortable environment for all our guests. We hope to welcome you back in the future for another great stay!

10/10 - 훌륭해요

Richard H

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only minutes from dining
2023년 10월에 7박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Richard H,We're glad to hear that our hotel's proximity to dining options was convenient for you! Hope you had a great stay!

10/10 - 훌륭해요

jimeka

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello jimeka,Thank you so much for your amazing rating! We are thrilled that you had such a fantastic experience with us. We look forward to welcoming you back soon!

6/10 - 괜찮아요

MC

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello MC,Thank you for your review. We appreciate your feedback and are continuously working to improve our services.

10/10 - 훌륭해요

brandon

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello brandon,Thank you so much for the incredible rating. We look forward to your next visit.

6/10 - 괜찮아요

Chrsity

가족 여행
좋아요: 직원 및 서비스
It wasnt bad. Althought there was a leak in the bathroom and the shower door wouldnt stay closed.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello Chrsity ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
Hello Jennifer,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

Bunnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Arriving at dinner time, Holiday Inn’s front desk staff was amazingly helpful. Expedia WAS NOT. I ATTEMPTED to check in with a confirmed, fully paid Expedia booking. The hotel had no record of my booking. After more than 30 minutes of trying to contact Expedia, I just paid the hotel directly so my older parents could get to their room. I will NEVER use Expedia again.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Bunnie,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Bladen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything about the hotel is fine. Just the location is interesting. It’s convenient to get to Wofford. But everything around it is sketchy
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Bladen,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our location. Please do come see us again.

8/10 - 좋아요

Braulio

2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 29일
Hello Braulio,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Shanora

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello Shanora,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

6/10 - 괜찮아요

Ismael

별로예요: 청결 상태
Free breakfast
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Ismael, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 - 훌륭해요

Beverly

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 9일
Hello Beverly,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 - 별로예요

Rosario

별로예요: 청결 상태, 숙박 시설 상태 및 시설
First floor hallway smelled like very strong urine. Told the front desk, said they would tell housekeepers but I think it was just so stuck in the carpet there was no getting rid of that smell. Could kind of smell it on our floor and room the first day but next day was better. The first floor never got better. Room wasn’t as cleanly as we thought it should of been.
2023년 6월에 3박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello Rosario,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My son and I really enjoyed our stay. Ms. Brooklyn was so nice and so helpful. Not sure how or why but we were also blessed with breakfast vouchers on Saturday. Definitely will be going back. We were June 9th-11th. The place was very clean.
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 21일
Hi Ashley,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

8/10 - 좋아요

Richard J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel for a short stay. Good size room, nice shower and in room amenities. Convenient breakfast menu and bar.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hello Richard J,Thank you for sharing your experience with us. We appreciate the input referring to our breakfast and comments about our shower. I hope that we will impress you with exemplary service during future visits.

10/10 - 훌륭해요

Glen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean, newer hotel. Great service, secure property. Will definitely stay there again.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 12일
Hi Glen,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

4/10 - 별로예요

S

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly enough. However, I went to the lobby and bought a water, paid in cash, but it was still billed to the room.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 6월 2일
Hello Guest, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

10/10 - 훌륭해요

keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello keith,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello Pamela,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Kiani

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and comfy room
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Kiani,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and also our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 - 훌륭해요

Jerald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 25일
Hello Jerald,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 - 좋아요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff
2023년 5월에 3박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Carol,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 - 좋아요

Elena 님, Atlanta

좋아요: 청결 상태
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 23일
Hello Elena,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

alanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the rooms were very spacious and clean.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 4일
Hi Alanna,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Lavarian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 3일
Hello Lavarian,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Bill

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 20일
Hello Bill,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 - 훌륭해요

Floyd

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 20일
Hello Floyd,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 - 훌륭해요

Kerri S

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk and janitorial staff were amazing! They went above and beyond to resolve an issue caused by Expedia. The neighborhood near the hotel is shakey, lots of suspect characters roaming around.
2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 4월 25일
Hi Kerri,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 14일
Hello Jennifer,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 - 좋아요

Mauro 님, Nassau

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very friendly, hotel in great shape
2023년 4월에 3박 숙박함
답변 제공: Manager 님, 2023년 4월 22일
Hello Mauro,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spartanburg hidden gem!
The stay was amazing! I frequent the area and this is the first time I have seen this hotel. They said it was new/recently opened. The staff is 💯 percent great every moment! I loved it. My only concern was the bathroom as it was not that clean but I always clean when I go out of town. Other than that it was great!!!
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 19일
Dear Guest,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Xipactli

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 12일
Hello Xipactli,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Leonardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함
답변 제공: Manager 님, 2023년 4월 29일
Hello Leonardo,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

8/10 - 좋아요

Shann

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Restaurant wasn’t ready.
2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 4월 9일
Hello Shann,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 - 너무 별로예요

Eric

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was a dump. Our room was dirty, we had only 2 towels and one washcloth and no one was at the front desk to help us get the things we needed. The elevator for 4 floors was so slow that I actually thought it was broken. Horrible place.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 5일
Hello Eric, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 - 좋아요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Manager 님, 2023년 4월 5일
Hello Andrew,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 - 괜찮아요

Jennifer

2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 22일
Hello Jennifer,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.