抱歉给您带来不愉快。您提出的问题我们会及时改进。有什么事情我们都可沟通，对不起！

First of all, I'd like to apologize for the unpleasant accommodation experience. I'm really sorry. As for what you said, the staff are not friendly. We will strengthen the follow-up training for the staff. At the same time, you mentioned that our room has peculiar smell, which we will rectify in time. I'm very sorry.

你好，十分抱歉。我看到你在我们酒店预订了一间大床房，我们订单上面是有说明，部分大床有窗的，所以不一定全部客人来到都能安排到的。当天如果您真的需要带窗的房间，可以跟工作人员说一下，补一点差价是可以换其它房型，是会有窗的。 你好，十分抱歉。我看到你在我们酒店预订了一间大床房，我们订单上面是有说明，部分大床有窗的，所以不一定全部客人来到都能安排到的。当天如果您真的需要带窗的房间，可以跟工作人员说一下，补一点差价是可以换其它房型，是会有窗的。 Hello, I'm very sorry. I see that you have reserved a big bed room in our hotel. Our order says that some big beds have windows, so not all the guests can arrange it. If you really need a room with windows on that day, you can tell the staff that you can change the room type by making up a little difference. There will be windows.

Hello, see your comments, we will make better rectification in time. Thank you for your advice. We are sorry for the inconvenience

Dear guests, thank you very much for your favorable comments on our hotel. We will continue to do our best to live up to your favorable comments. Thank you again for your affirmation of the hotel, looking forward to coming again, and have a good trip!

Dear, I'm really sorry. The picture is for reference only, subject to the actual situation

Dear, we hope you can understand what we have done badly, and we will try our best to improve. Have a good life~~

Dear guests: Hello We are honored to have your choice every time. We are very glad to have your consistent support. Looking forward to meeting you again!