Hotel mainly focused on domestic clientele, very basic English spoken. Reception always busy, only ever one or two staff around. Arrived with no RMB cash and needed some for a taxi next day., Hotel could not change money or advance against my credit cards, even though holding over 2000 RMB deposit. Local ATM's didn't accept international cards. Lent 100 RMB from the bell boy (Johnathan) and paid him back later, great guy he helped me out of the situation, only good member of staff who wanted to help... I opted for the cheapest room as only traveling on business, room had no window on the 19th floor, comfortable room, ambiance - inside cabin on a cruise ship. Swimming pool, sauna etc are located in the adjacent spa complex with a 200 RMB access charge. Breakfast was OK. Small supermarkets and a McDonalds locally. Convenient for the Canton Fair complex, go by metro, 3 indirect stops and only 3RMB. I traveled to the hotel by metro from the airport, 3 changes, but really easy 8 RMB compared with 150 RMB in a taxi. Wouldn't stay again as nothing memorable about the place, choose a "branded hotel" if you want international service standards, that goes for most hotels in China.