2 개의 야외 수영장, 07:00 ~ 19:00 오픈, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

쉐라톤 사무이 리조트 여행 후기

5 out of 5
쉐라톤 사무이 리조트
86 Moo 3 Chaweng Noi Beach, Bophut, Koh Samui, Surat Thani

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 429개 이용 후기 중 195개" "
평점 8 - 좋아요. 429개 이용 후기 중 175개" "
평점 6 - 괜찮아요. 429개 이용 후기 중 31개" "
평점 4 - 별로예요. 429개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 429개 이용 후기 중 11개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
쉐라톤코사무이 이용후기
사워부스의 수전 상태가 좋지 않아 사용이 불편 하였고 체크인 아웃의 절차가 원활하지 못했습니다. 그 외 서비스는 만족했으나 조식의 구성은 호텔등급 대비 많이 부족했습니다

8/10 - 좋아요

sujin 님, 대구 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 편의성을 두루가진 멋진 리조트
번화가와 떨어져있는 단점을 커버할만한 청결함과 사용편의성,직원들의 친절함이 돋보이는 만족스런 호텔이었습니다. 넓은 욕실도 좋고 첫째로 룸내에 환한조명을 갖추고 있어서 좋았습니다.

4/10 - 별로예요

Charlotte

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
The hotel is really old and both pools can not really be used by children, because of sharp stones. The water is also more brown inside the pool and looks not inviting. The sunbeds are partly broken. The kids club is dangerous for kids, because of stones and so many broken toys.The whole hotel and rooms are old and not at all stylish or appealing. To me it looks like a 3 stars hotel. Considering other hotels in Thailand, it is really below the standard. I would have not expected that from a Sheraton hotel.
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff at this property are very respectful and helpful. Although built on a hillside, transport is immediately available via golf buggy if required. The choice at breakfast is amazing and caters for all nationalities. The areas are clean and well cared for, although our room was in need of a small amount of maintenance which cannot be avoided with continuous use. The issue we had with the room was rectified within 30 minutes of being reported. Well done to everyone at the resort, we will be returning in 2025.
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Lindsay

연인과의 여행
The most outstanding feature was the beautiful, kind staff.
2024년 3월에 13박 숙박함

10/10 - 훌륭해요

Richard

2024년 2월에 13박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Offbeat path, quiet, great breakfast, nice pool, and clean beach.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Mala

2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are so wonderful, from front desk, restaurants, pool staff. They're so polite, helpful, provide great customer service! This made our stay at the hotel memorable. The surrounding is well kept and very nice. The room/bathroom are very spacious but an upgrade of the furniture to Sheraton Standard would be nice. The food in the restaurant are great. Longtay restaurant has authentic Thai dishes. We love the Blue Monkey Bar. Overall we had a very nice stay at Sheraton
2024년 1월에 8박 숙박함

4/10 - 별로예요

Tam Robert

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Believe the reviews!! This place is not what it appears to be. The property has so much potential but it has clearly been let go for many years. The positives: - Gardens are nice and well-kept. - Food is nice at the restaurant(s). - Nice beachfront location with plenty of chairs available. The negatives: - The check-in agent immediately advised us that we should have booked through them directly and not through Expedia (I thought this was very inappropriate). - Rooms situated close to the road are super noisy as it's next to the highway and you can hear cars/motorcycles accelerating up the hill all night. - Air-conditioning is noisy and needs to be replaced - Rooms are scuffed and worn, need a complete renovation/repaint. - The 'Mediterranean' style of the external buildings does not suit the area and makes the buildings look dirty/run down from the outside. - The Pools are okay, but there is no 'wow' factor like a swim up bar. The pool close to the ocean needs to be bigger/deeper etc. I booked a 5 star hotel expecting an amazing experience for our honeymoon (as the professional pictures depict). Wee requested to be moved to a quieter room, so they moved us to a much better room in a quieter part of the resort. Still, most of the negative factors remained. So we ended up leaving halfway through, forfeiting half of our already paid room with no refund. We cut our losses and moved to a much better 5 star resort.
2024년 1월에 8박 숙박함
답변 제공: Sheraton Samui Resort 님, 2024년 2월 12일
Dear Mr. Tam Robert,We extend our sincere gratitude for the time you have taken to provide us with your invaluable feedback.Following a comprehensive investigation into your recent visit to our establishment, we wish to convey our heartfelt apologies for the disruptions you encountered during your stay with us.We once again extend our sincerest apologies for any inconvenience you may have experienced. Your feedback holds great importance to us, and we are committed to enhancing our services based on the insights you have provided.Should you have any further inquiries or require assistance, please do not hesitate to contact us directly. We eagerly await the opportunity to welcome you back in the future, ensuring a seamless and pleasurable experience.

10/10 - 훌륭해요

Enrico

2024년 1월에 3박 숙박함

2/10 - 너무 별로예요

Paul

별로예요: 직원 및 서비스
2023년 12월에 9박 숙박함

10/10 - 훌륭해요

Manfred

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 8박 숙박함

8/10 - 좋아요

Craig 님, Lane cove

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The property is old and outdated for a five star resort. The staff are friendly and the food is good though
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Marina

2023년 11월에 14박 숙박함

10/10 - 훌륭해요

FRANTZ

2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Max

2023년 11월에 10박 숙박함

10/10 - 훌륭해요

Danny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff, very clean property and incredible food.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Abhijat

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Excellent service - very polite and helpful staff. Good and convenient location. Overall a very pleasant experience
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Adam

2023년 11월에 5박 숙박함

10/10 - 훌륭해요

McKee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really lovely overall. I went with my 5 and 10 year old children and they loved it. The staff were incredible. I always notice the smallest of details and rated their cleanliness as 4 stars but overall still a great place.
2023년 10월에 6박 숙박함

10/10 - 훌륭해요

Silvia

2023년 9월에 5박 숙박함

8/10 - 좋아요

MARY

2023년 9월에 5박 숙박함

10/10 - 훌륭해요

Alfred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and romatic place
2023년 9월에 6박 숙박함

10/10 - 훌륭해요

Dominik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was amazing! The level of service was top notch. Our suite was spacious and beautiful; it was very comfortable for a family of 6. The pool right along the beach was perfect, and the staff was so helpful and made sure we had everything we needed promptly, helped set up transportation when needed, and made us feel welcome. They seemed to always know what we needed, even without us asking. I would definitely stay here again!! Well done!
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Bec

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Service was exceptional
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Ricardo

가족 여행
좋아요: 편의 시설/서비스
excelent service, great food, everybody nice!
2023년 7월에 6박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Luxurious, quiet, excellent.
2023년 7월에 7박 숙박함

10/10 - 훌륭해요

MAKOTO

가족 여행
좋아요: 청결 상태, 직원 및 서비스
スタッフがとても親切で、快適に過ごすことができました。
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Quiet with lovely staff and facilities
2023년 5월에 10박 숙박함

10/10 - 훌륭해요

Yuji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a wonderful time. The beauty of the sea hasn't changed since I came 30 years ago, and the service has improved and I was healed. Also we come to wonderful Koh Samui. Also stay at the sheraton hotel. thank you
2023년 5월에 4박 숙박함

2/10 - 너무 별로예요

Masahiko 님, tennoujiku

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
BONVOY Gold Elite 会員のサービスが全くない。
2023년 4월에 2박 숙박함

4/10 - 별로예요

Siddharth

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
My spouse and I recently stayed at the Sheraton Koh Samui Resort and we were left feeling disappointed with our experience. While the hotel had some positive aspects, such as its location and facilities, there were several issues that detracted from our stay. Firstly, we had booked and paid for a larger guest room with a king-size bed and a larger balcony with sea view, but upon check-in, we were offered a lower category room with a double bed. The staff member who assisted us with check-in was not particularly helpful and did not seem interested in addressing the issue or finding a solution that would better suit our needs. Although our room was eventually changed next day, it still did not meet the standards we had expected. The view from the room was not as advertised and the amenities were not up to par for the price we had paid. Furthermore, we were disappointed with the customer service we received during our stay. Staff members were often unresponsive and unhelpful, particularly during late check-in. It was clear that the hotel could do better in terms of training their staff to provide a higher level of customer service. Overall, while the Sheraton Koh Samui Resort has some positive features, our experience was marred by several issues that made it difficult for us to fully enjoy our stay. We would not recommend this hotel to other travelers looking for a relaxing and enjoyable experience in Koh Samui.
답변 제공: Sheraton Samui Resort 님, 2023년 4월 18일
Dear Siddharth Shukla, Thank you for your recent review and your stay with us.We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction in every aspect. The unpleasant issues have already been taken for improvement to assure the highest customer satisfaction.

10/10 - 훌륭해요

Nalini

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel staff were amazing and our stay was really relaxing which is what we wanted!
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 13박 숙박함

10/10 - 훌륭해요

Nellie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff, personalised service
2023년 3월에 4박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Samui Resort
This is our second time back to this resort within two months. We love it here. The staff are super friendly and helpful, like Nonay or May at the front desk or Nit at the breakfast area. The location is very central, the beach and pool are lovely, breakfast is the best and rooms with a view are amazing.
2023년 2월에 2박 숙박함

8/10 - 좋아요

Andre

2023년 2월에 4박 숙박함

8/10 - 좋아요

Puttachat

2022년 12월에 5박 숙박함

8/10 - 좋아요

Biren

가족 여행
좋아요: 직원 및 서비스
Decent but not great
Enjoyed our stay. Decent property but can do better. The property is a bit rundown and needs an upgrade. The breakfast restaurant is located in a block near the reception while the other restaurants are located near the beach and one needs a buggy to go from one end to another which can be a pain at times. There are no elevators and one needs to take number of steps to get to the rooms. This can be an issue for some senior folks or with people having knee issues. We booked a sea facing large room that was in the block near the restaurant - overall satisfied with the room and stay but given Sheraton our expectations were much higher. Breakfast is good. Pools are average but it’s connected to the beach so that’s a plus.
2023년 1월에 4박 숙박함

10/10 - 훌륭해요

alexis

2023년 1월에 2박 숙박함

10/10 - 훌륭해요

Robin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The staff at this hotel made everything east they were very attentive and proactive about our needs. Made the whole stay relaxing.
2023년 1월에 2박 숙박함

8/10 - 좋아요

Christian

좋아요: 청결 상태, 직원 및 서비스
Amazing staff and good location. Rooms need some updating and pool area was disappointing. Great food and spa, overall good!

4/10 - 별로예요

Harshal Subhash

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for 4 nights. The overall experience was average. Although the property is located at a good location with easy access to the beach, the service was very inconsistent. There were limited dining options and often the food served was cold and.not upto the standards. Although the staff was very friendly, once can see that they were under staffed and not very well trained. The room cleanliness was also below par.

2/10 - 너무 별로예요

SEJIN

가족 여행
별로예요: 직원 및 서비스, 객실의 편안함
All inclusive is not all inclusive
Rude staff with appalling customer experience. I was wrongly charged for my all inclusive package and when complained, I was asked to provide the name of staff that told me my package was all inclusive. You better remember the name of every single staff member when in doubt.
2022년 12월에 1박 숙박함

4/10 - 별로예요

SEJIN

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

8/10 - 좋아요

lana

2022년 10월에 6박 숙박함

8/10 - 좋아요

satoshi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
シャワーが、固定式の頭上からお湯が降るタイプだった。 他は気持ち良く過ごすことができた。
2022년 10월에 4박 숙박함
답변 제공: Sheraton Samui Resort 님, 2022년 10월 11일
Dear Mr. Satoshi, Thank you very much for your review and we highly appreciated that you have enjoyed your stay with us recently. Best regards,

10/10 - 훌륭해요

SHINGO 님, Shinjyukuku

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
プールもビーチもお部屋も良かった。
2022년 8월에 4박 숙박함
답변 제공: Sheraton Samui Resort 님, 2022년 8월 23일
Dear Shingo,We are highly appreciated your kind feedback this would delight our team and we will continue to maintain and improve our products as well as services to ensure highest satisfaction.Best regards,