Hakone Highland Hotel

Property class: 3.5

Choose dates to view prices

Reviews

9.2 out of 10
Wonderful
Located close to Ōwakudani and Miyagino Hayakawa Breakwater Cherry Blossoms, Hakone Highland Hotel provides an indoor mineral hot spring (onsen), a terrace, and a garden. In addition to a library and a bar, guests can connect to free in-room WiFi.

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Room options

View all photos for Standard Twin Room, Non smoking (View will be selected by the hotel)

A hotel room with two beds, a desk, a chair, a TV, and a window with a view of trees.

Standard Twin Room, Non smoking (View will be selected by the hotel)

9.0 out of 10
Wonderful
(31 reviews)
  • 32 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed
  • Free wired internet

View all photos for Standard twin Hollywood style, Non smoking (View will be selected by the hotel)

A hotel room with two beds, a desk, a chair, a TV, and a window with a view of trees.

Standard twin Hollywood style, Non smoking (View will be selected by the hotel)

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

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About the neighborhood

Sengokuhara, a neighborhood in Hakone, is home to Hakone Highland Hotel. Hakone Shrine and Odawara Castle are notable landmarks, and the area's natural beauty can be seen at Ōwakudani and Miyagino Hayakawa Breakwater Cherry Blossoms. Don't miss out on a visit to Hakone Kowakien Yunessun. Visit our Hakone travel guide
Map
Sengokuhara Shinanoki, Ashigarashimo-gun, Hakone, Kanagawa, 250-0631

What's nearby

  • A dirt path leading through a field of tall grasses with a mountain in the background.
    Sengokuhara Onsen
    1 min walk - 0.0 km
  • A snow-capped mountain, a lake, and a building on a hillside.
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 km
  • A dirt path leading through a field of tall grasses with a mountain in the background.
    Sengokuhara Susuki Prairie
    16 min walk - 1.4 km
  • Hakone Venetian Glass Museum
    6 min walk - 0.5 km
  • Lalique Museum Hakone
    13 min walk - 1.2 km

Getting around

  • Hakone Miyanoshita Station
    8 min drive
  • Kowakidani Station
    9 min drive
  • Haneda Airport (HND)
    118 min drive

Restaurants

  • じねんじょ蕎麦 箱根九十九
    12 min walk
  • 蔵一
    15 min walk
  • CAFE TUNE
    3 min drive
  • Cafe Dining LÜDERA
    12 min walk
  • グランリヴィエール箱根
    4 min drive

About this property

Hakone Highland Hotel

  • Hotel near Ōwakudani
  • Located close to Miyagino Hayakawa Breakwater Cherry Blossoms and Hakone Gora Park, Hakone Highland Hotel provides an indoor mineral hot spring (onsen), a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and a bar.
  • You'll also find perks like:
    • Free self parking
    • Cooked-to-order breakfast (surcharge), an electric car charging station, and a front-desk safe
    • A vending machine, a 24-hour front desk, and 1 meeting room
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 74 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
  • Other amenities include:
    • Bathrooms with toilets with electronic bidets and tubs or showers
    • Refrigerators, cribs/infant beds, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,200 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Library

Family friendly

  • Crib (surcharge)
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 8 PM to receive dinner.
Meals and futons for children ages 0-3 are not included in the room rate.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3000 per stay

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 3200 per person
  • Crib (infant bed) fee: JPY 3000 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Frequently asked questions

Is Hakone Highland Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hakone Highland Hotel?

Check-in start time: 3 PM; Check-in end time: 10 PM.

What time is check-out at Hakone Highland Hotel?

Check-out is at noon.

Where is Hakone Highland Hotel located?

Located in Sengokuhara, this hotel is 1.9 mi (3.1 km) from Ōwakudani and 2.2 mi (3.5 km) from Miyagino Hayakawa Breakwater Cherry Blossoms. Hakone Open Air Museum and Lake Ashi are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hakone Highland Hotel Reviews

9.2

Wonderful

9.4

Cleanliness

8.4

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 214 out of 335 reviews
Rating 8 - Good. 104 out of 335 reviews
Rating 6 - Okay. 11 out of 335 reviews
Rating 4 - Poor. 2 out of 335 reviews
Rating 2 - Terrible. 4 out of 335 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Vintage hotel with great views, garden and Onsen.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Staff is very polite and efficient, the French restaurant is a good experience for fine dining!
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location in the valley. Close to town centre and the lake with a bus stop right outside the hotel. Staff very friendly and willing to assist with stay/travel queries
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our rental car to explore and see Fuji. We could walk to a lot of cool restaurants. Drinks in the hotel bar were nice with the view of the hotel grounds and mountains.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 for the multi-course dinner and the incredible service by the hotel staff, in helping repair my wife’s eyeglasses that broke unexpectedly. This hotel is one we will remember for a long time!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this highland hotel will come back soon

We had an enjoyable stay with my family. Hotel very well kept, staff fantastic, room big and well maintained, everything was great plus of course the onsen. Everything is perfect. Booking with hotel com is also a plus
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the location is convenient, along the bus route, and the vicinity is quiet. Drawbacks are lack of eateries
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and spacious full of greenery. The staff were so kind and courteous respectful and accommodating. The breakfast food that we got every morning was either western or Japanese food and it was always delicious spot on. The onsen was amazing, there was an outdoor bath to melt away stress.
Stayed 6 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and service in the restaurant were excellent. We enjoyed having good access to the Open AIr Sculpture Museum. Generally, the facility is in good shape but certain aspects need to be updated - such as the flooring, and some of the wallpaper in the common areas
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel, great location

Very nice hotel with a fantastic onsen. Great location for exploring the area. Plenty of restaurants although we only ate in one. The Azure Moon, Indian restaurant, it was very good. There’s a supermarket and two 7-11’s and a Family Mart close by as well. The Hakone Glass museum is only a few minutes walk from the Hotel and is definitely worth a visit. The buildings and grounds are worth visiting even if you don’t want see the glass exhibits.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area. How i wish there was a shuttle for transportation. Communicating with some of the staff was a little bit challenging but everybody was very friendly and accomodating.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. It's warm in the lobby and the reception is nice; Hotel is near the bus stop, convenience store (5mins) and restaurant (10mins); The room is neat and tidy and room size is big; Onsen area is quiet. Breakfast is also included. The hotel should add a washing machine and microwave.
Stayed 2 nights in Dec 2023
Verified review

6/10 Okay

Liked: Staff & service
I stayed in a room at the first floor of the main building. There was a musty smell that hits you when you open the door. It does get mitigated if you open the window but will return if you close the window. Also the room presented a very tired look and needs updating. The common area including the French restaurant looked good though. I can't recommend this hotel because of the room conditions
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🏨 Overall Impressions I was incredibly impressed by this hotel. It exudes elegance and comfort, making for a memorable stay with excellent service and thoughtful accommodations. 🛏️ Rooms The rooms are large and pleasant, providing ample space to relax. Though somewhat dated, they remain comfortable and well-maintained, with a charming decor. ♨️ Onsen Experience The onsen was a highlight of my stay, offering indoor, jacuzzi, and outdoor options. The amenities, including hair supplies and makeup for women, were the best I've seen. A lot of care went into making this a luxurious and relaxing space. 🌳 Outdoor Facilities The hotel’s yard is well-maintained and pleasant, even at night. The serene atmosphere is enhanced by the landscaping, though I wished the walking path was larger. Despite this, it’s a lovely place to stroll. 👩‍💼 Staff and Service The staff were incredibly helpful. Although their English was not the best, they made a sincere effort to assist with any needs. Their dedication to excellent service was greatly appreciated. 🍽️ Dining The food was a highlight. Despite many dietary restrictions, the hotel staff worked diligently to accommodate us. They created a special dinner menu and a suitable breakfast. Their efforts made our dining experience enjoyable. 👍 Conclusion Overall, my stay was incredibly nice. The elegant comfort, exceptional service, and thoughtful amenities make it a standout choice. I highly recommend staying here.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our short stay at the Highland Hotel. Very friendly and helpful staff, and very well maintained property with excellent onsen. Will be back in the future.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great staff
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet relaxing place with onsen.
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet spot in the woods, exceptional service, great hot baths and spacious room, very recommended
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a traditional Japanese hospitality , this hotel is highly recommended ! you will nerver disappointed amaging staff service and facility.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly helpful and warm. The on-site onsen is amazing. The Hakone bus stops right out front, and it is cheap and takes you everywhere. Food at the hotel includes only one VERY expensive restaurant, but local eateries, a noodle house, Korean BBQ and Italian are within a 15 minute walk or 5 minute bus ride.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The property has a rich legacy dating back to pre-ww2 times. It's quiet, decently maintained and the onsen is nice. If you have a car, worth considering
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good one
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族での宿泊でしたが、温泉も広く朝食も美味しくいただきました。 ありがとうございました。
Stayed 1 night in May 2025