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Reviews of Hakone Retreat villa 1/f

4 out of 5
Hakone Retreat villa 1/f
Sengokuhara 1286-116, Ashigarashimo-gun, Hakone, Kanagawa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 39 out of 48 reviews" "
Rating 8 - Good. 5 out of 48 reviews" "
Rating 6 - Okay. 3 out of 48 reviews" "
Rating 4 - Poor. 0 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are incredibly peaceful and relaxing, just what we needed after a lot of hiking earlier in the week. The dinner we had was delicious at the restaurant. The team also helped correct a billing issuer very fast and diligently. We enjoyed it so much that wish we had stayed longer!
Stayed 1 night in Apr 2024
Response from Hakone Retreat Villa 1/f　All the staff on May 18, 2024
Thank you for staying at Hakone Retreat Villa 1/F.We are very happy to receive your review and compliments.The warm words we have received from you are the greatest source of encouragement for us.With this joy in mind, all of our staff will continue to strive to create a facility that provides peace of mind.We look forward to seeing you again soon.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 箱根リトリートvilla 1/f　スタッフ一同 on May 18, 2024
箱根リトリートvilla 1/fにご宿泊下さり、誠にありがとうございます。当館へのご評価をお寄せ下さり、重ねてお礼申し上げます。お客様が心身ともにゆっくりと寛いで頂けておりましたら幸いでございます。またの機会がございましたら、箱根リトリートvilla 1/fをご指名くださいませ。お客様のまたのお越しを心よりお待ち申し上げております。

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Barry

Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okcs Retreat Hakone Villa Reciew
Without question, Okcs Retreat Hakone Villa was the most gorgeous resort stay my wife and I have had in our lifetime. Stepping into the cabin was an otherworldly experience; the fresh smell of mixed pine and cedar throughout was marvelous and having the experience of enjoying private onsen provided us the calmness we were looking for after the hustle and bustle of both Tokyo and Kyoto. The experiences of staying with this resort accentuates and celebrates the landscape it surrounds, in tandem, inviting those who stay here a beautifully characteristic landscape of the rural Japanese mountains. The beauty of Hakone wouldn’t have felt as special without having stayed here. Thank you so very much for a wonderful and beautiful memories my wife and I can share indefinitely.
Stayed 2 nights in Jun 2023

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Check in was done in the room itself, service staff was superb. even check out was done in the room. Villa had no TV but provided a great sound system to play your favorite music for max relaxation during your stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel!! Deep in the Hakone mountains you instantly feel close to nature. We stayed in a private Villa - vs in the hotel - and it was incredible. Well designed, spacious, and built for relaxation with your own semi private onsen. If coming to Hakone to relax, this is a great place to stay. Local bus stop is also a 1 min walk from hotel property which made getting into town and doing some tourist site seeing super easy when we realized you have to call ahead of time to schedule taxis ( Vs instant taxis in Tokyo and kyoto). Would absolutely stay here again ,
Stayed 2 nights in Mar 2023
Response from Hakone Retreat Villa1/f KAORI SANO on Mar 22, 2023
Thank you very much for having stayed at Hakone Retreat Villa 1/f.We are glad that you liked the view from the hotel.This is Kaori, who was in charge of your check-in.I feel that the view from the window is one of the attractions.You can also enjoy the scenery that changes with the seasons.We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Juna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全て素敵だったのですが、一番感動したのがスタッフのみなさんのホスピタリティでした。スタッフの皆さんがいるからこその箱根リトリートだと思いました。本当にありがとうございました。
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.Not too far away from Attractions.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
You should look elsewhere
The service here was non-existent. For the prices they charge, this is absolutely unacceptable. No baggage service was offered, so we asked for our bags to be delivered up the several flights of stairs to our room. After more than an hour, my husband retrieved them in the rain himself. Upon leaving, he had to carry them down the icy stairs that were never cleared, only to find that our car was in a different location and could not be brought to the front desk. So he had to carry them back. Dinner was cold even though some dishes were labeled warm. The “beds” are actually futons. The hotels.com description is wrong. The room was nice. But overall it was not at all worth the price we paid and we have stayed in plenty of international hotels in this price range.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Loved the location and had the most relaxing time here!
Stayed 2 nights in Nov 2018

10/10 Excellent

Adine, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, highly recommend. Wonderful relaxing experience
Stayed 1 night in Oct 2018

10/10 Excellent

Yi-Lin, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best customer services ever!
I have stayed at many high end resorts around the world and this is by far the best services I’ve ever received. On the day of check in/check out they picked me up / dropped me off from /at Odawara Station which is a 40 minutes drive from the property each way. They even gave me an umbrella while dropping me off because it was raining that day. Now to the the dining experiences, I opted for the Japanese style dining option and had dinner, breakfast and lunch at the resort. The food and sake was so good! I know lot of guests talked about how small the options are, but that’s just how Japanese style meals are supposed to be so no complains to that. The service was fantansic each time, I know it’s Japan and they are known for great customer service but every staff at the resort went above and beyond for me. Additional to that, before I headed out for dinner on the first night, it started raining really hard, they sent a staff to my villa and deliver a pair of rain boots and took me to the main building. Very thoughtful of them so I didn’t have to get wet. Honestly it was foggy and rainig since day one but I didn’t even bother to go out to explore Hakone because I loved the villa and it had everything you would need. I just spent lots of time relaxing in the private Onsen and embracing the beautiful forest. I cannot thank enough for my experience at Hyosekikaku. It was worth every penny. Definitely will be back next time when I visit Hakone again. Thank you again!
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Very romantic and private. Great place to relax.
Stayed 1 night in Apr 2018

10/10 Excellent

Rosario, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible villa/ryokan/onsen experience.
It is a perfect combination of ryokan/villas with the main house to have Japanese breakfast and dinner at Hyosekikaku, and great restaurant and cafe at Nest Inn Hakone. If you are a villa guest, you can enjoy everything. Our villa, number 7, was spacious, the deck was in front of a pond. Nature is everywhere and you have total privacy.The villas have their own onsen. You really don't have to go to the main onsen. Bathroom, beds, amenities are top notch. Main restaurant, Japanese-French fusion, which also has its own bakery, is amazing in all counts. Breakfasts are incredible. Dinner can be either fix menu or a la carte. A+ for both of them. There is a Spa in house, great services and reservations are easy to make. But, it is the staff's professionalism, sunny attitude, their willingness to go the extra mile, and the very special details they showered us with, that makes Hyosekikaku and Nest Inn Hakone a unique, restful and heart warming experience.
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tomonori

Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
充実した滞在
部屋にある半露天の温泉と薪ストーブが何より素晴らしかった。これだけでも滞在する価値があると思う。（冬季は露天は寒いので、半露天がおすすめ） 料亭での食事も良かったが冬季は寒いのと、各料理の提供間隔が早過ぎたり遅すぎたりするのが気になった。
Stayed 1 night in Jan 2022

10/10 Excellent

CHIZU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

MASAYUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

SAIJI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コロナ禍なのでヴィラにしました。 写真の通り綺麗でモダンで落ち着いている大人の森のおこもり宿という感じでした。 ポリシーによりテレビはないですが良質なスピーカーが備え付けられていて、薪ストーブを炊きながら好きな音楽を高音質で楽しみました。 部屋食も不安でしたが朝・夕ともにとっても美味しく、量もたっぷりで満足でした。 朝は備え付けのミルで豆を挽き、ウッドデッキで鳥のさえずりを聞きながらコーヒーを楽しみました。 ヴィラから歩いて10分くらい(フロントに言えば送迎あり)のフォーレの施設にてボードゲームやカフェ(無料)でゆっくりしました。そこの大浴場施設も利用したのですがきれいでアメニティも充実していて、露天からはきれいな星空が見られました。 箱根の各種美術館や箱根神社など主要なスポットは車で10~30分圏内で立地も最高です。 都会の喧騒から離れてゆっくりしたい方にはとてもおすすめです。
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
人生最高宿です。檜の香り、木の温もり、人の穏やかさ、全てが満点です。
Stayed 1 night in Dec 2020

10/10 Excellent

momo, 神奈川

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
泊まった11号室は、ソファがとにかく大きくて(10人くらい座れそう)、開放感のあるテラスもあり、どの窓からも生茂った緑が眺められて最高によかった。暖炉に火を灯して、好きな音楽をかけて、コーヒーを自分で挽いて入れて... 思う存分リトリートできました！！ お風呂は裏庭的なところにありましたが、窓が開けられるし、思っていたより湯船が広い。そしてチェックインしたときには既にお湯が張られていて、3日間ずっとお湯は沸きっぱなしだっので、好きなときにすぐ入れてかなりストレスフリー！箱根には部屋風呂のある旅館がたくさんあるけど、大体セルフでお湯を張るし、かなり行き届いたサービスだと思います...！ そしてドライヤーがダイソン、アメニティがフランスのオムニサンス、ダブル洗面台、バスローブもあった点は、細かいけど嬉しいポイント。 食事は、ヴィラタイプは基本和食で、本来は俵石という歴史ある建物の料亭で食事をするが、残念ながら現在はコロナの影響で夜、朝ともにお部屋で食事とのこと。2日間部屋で和食もなぁ..と思い、2日目はホテル棟のレストランで洋食ディナー、3日目の朝も洋食ビュッフェに変えられるか聞いたら了承してくださり、ありがたかった。 変えてもらっといてアレですが、洋食のコース料理のお味はふつう。一番美味しかったのはメロンのデザートかも...。何よりドリンクメニューがちょっと高い。グラスワインでも1200円以上だったかな..？お料理の内容とドリンクのコストが合っていないように感じたのが正直なところ。 和食のほうが、美味しいかも。ただ今回はお重で運ばれるお弁当スタイルだったので、冷めたお料理が少し残念だった。次回は俵石での食事を楽しみたいなぁ。 とはいいつつ、ヴィラ自体には大変満足で、ほかにも大浴場も開放感があってよかったし、カフェが無料で使えるのも素晴らしかった、トータル的にはとっても大満足しています。次は冬にも行ってみたいなぁ。また絶対に戻りたいお宿です！
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設、スタッフともに最高のおもてなし
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分快適でした
コロナ渦での滞在としては、必要十分でした。 コーヒーショップへの導線など、今後ヴィラからもアクセスがよくなる工夫はできるかと思いますが、スタッフの方々も、最高のホスピタリティを与えてくれるという接客ではありませんが、皆さん努力されていて快適な滞在でした。
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
りはリピート確実
対応も適度に親切　適度にほかっておいてもらえて居心地が良かったです。 都心から近いしリピート確実。 カフェも最高でした。
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
サービス、デザイン、食事は素晴らしいが設備面に難あり。室温は異常に高くエアコンも効かず夜中に何度も起きる始末、温泉の温度調整、シャワーの水圧が不安定で（急に冷水）本当に悩まされた。他が素晴らしいだけに、残念でした。
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Valérie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

katsuhiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
別荘的
あまり他の旅行者とも会わずにプライベートな空間で のんびり過ごせました。
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゴージャスな山小屋
家族4人でお世話になり、大変良くしていただきました。 もう少しリーズナブルでしたら、度々訪れたいところです。 家族もこんなお家に住みたい！と大好評です。露天風呂も屋根があるので、雨でも楽しめます。 国立公園の中の施設です。ある程度遊歩道的な階段を登り降りしなくてはならないので、足の悪い方は大変かもしれません。荷物が多かったのですが、全て運んでいただけたので助かりました。 起き忘れた大切なものがありましたが、迅速に対応していただいて感謝です！ありがとうございました。 朝食のビュッフェは、他にはない素敵なメニューでした。
Stayed 1 night in Aug 2019
Response from 箱根リトリートVILLA1/f on Aug 17, 2019
この度は、当施設をご利用いただきましてありがとうございました。 お褒めの言葉を過分に頂戴しまして恐縮でございます。ご家族でごゆっくり楽しまれたとのこと、ご旅行の良い思い出作りに貢献できたようで本望でございます。 仰る通り、御足の悪いお客様には時折、ご不便をおかけすることがございます。お部屋までカートでお出迎えするなど、こちらも出来る限りのことをさせていただいております。 また是非ご家族でお越し頂けましたら幸いでございます。 スタッフ一同、心よりお待ち申し上げております。

6/10 Okay

Tomoe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble lugar, servicio e instalaciones excelentes y vale la pena pedir el desayuno tipo japonés
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble lugar, servicio excelente y vale la pena pedir el desayuno tipo japonés toda una experiencia
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

素敵でした。
まるで別荘での滞在のようでした。 スタッフの方々もとても親切で、快適に過ごすことができ、ありがとうございました。 次回は連泊したいと思います。
Stayed 1 night in Sep 2018

8/10 Good

matsukawa

ロケーションは最高でした。
Stayed 2 nights in Aug 2018

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream land
適合情侶好友浪漫之旅

10/10 Excellent

旅好き, 神奈川

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大人の隠れ家
居心地のいいおもてなしあふれるお気に入りのお宿です。 好きな音楽を大きめのボリュームで聴ける空間も気に入ってます。 料理人の手の込んだ懐石料理も美味しかったです。 のんびり１日過ごすには、最適なお宿だと思います。 また来月利用します。
Stayed 2 nights in Feb 2018

10/10 Excellent

yasu, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
箱根の山並みに潜む静寂の中のくつろぎと安らぎの宿。卓越されたサービスとアットホームな従業員対応。
部屋の環境、部屋の設備、料理、サービスどれを取っても文句のつけどころのない宿。和洋折衷のビラタイプの設備。部屋についている露天風呂、内風呂ともに素敵です。最上級の宿といえます。
Stayed 1 night in Feb 2018

8/10 Good

YUKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自然の中でゆっくりとした時間を堪能できる
自然の中でゆっくりしたいと思い、高台にありテラスが２つ付いていること、広さが決め手となり「天霧」のお部屋に宿泊しました。お部屋はお掃除が行き届いており清潔、飲み物も種類が豊富でそれを楽しむグラスも揃っていました。 夕朝食ともに、俵石閣で頂き陶器が好きな私は素敵な器も楽しめもちろんお料理もシンプルな素材を楽しめるものから創作料理まで最高に贅沢なものでした。お料理を運んで下さる方も大変気さくでこちらの食べるペースを気遣って下さいました。 食事中に暖炉を付けておいて下さり氷点下の夜も全く寒さを感じませんでした。お風呂は檜の香りが心地良く肌がしっとりする泉質の良い温泉を楽しめ、寝具は肌触りが良く熟睡出来ました。 「天霧」は従業員の方の小屋裏が丸見えで休憩されているのが見えてしまったり、朝はクリーニングのトラックが来たりと少し気になった点もありました。11棟あるのでまた今度他のお部屋にも宿泊してみたいです。nest inn もお邪魔しましたが、海外からのスタッフさんは愛想が良く、対応も親切で好印象でした。静かでゆっくりと贅沢な時間を堪能出来、幸せな旅行となりました。
Stayed 1 night in Jan 2018