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Hoshino Resorts KAI Hakone

4.0 star property
Riverwalk ryokan with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Hoshino Resorts KAI Hakone

Public bath
Hot springs
Japanese-style Room with River View TC3 | View from room
Exterior
Japanese-style Room with River View TC3 | Living area | Flat-screen TV

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Japanese-style Room FA4

1 bedroom, minibar, in-room safe, desk

Japanese-style Room FA4

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
Bidet
Private bathroom
  • 51 sq m
  • River view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese-style Room with River View TC3

Japanese-style Room with River View TC3 | Living area | Flat-screen TV

Japanese-style Room with River View TC3

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
Bidet
Private bathroom
  • 51 sq m
  • River view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Japanese-style Room TA2

1 bedroom, minibar, in-room safe, desk

Japanese-style Room TA2

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
Bidet
Private bathroom
  • 46 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese-style Room FA5

1 bedroom, minibar, in-room safe, desk

Japanese-style Room FA5

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
Bidet
Private bathroom
  • 58 sq m
  • River view
  • Sleeps 5
  • 5 Twin Beds

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About the neighborhood

Located in Yumoto, a neighborhood in Hakone, Hoshino Resorts KAI Hakone is in the mountains and on the waterfront. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Fuji-Hakone-Izu National Park and Lake Ashi. Oiso Long Beach and Hakone Toy Museum are also worth visiting.
Visit our Hakone travel guideOpens in a new window
Map
230 Yumoto Chaya, Ashigarashimo-gun, Hakone, Kanagawa, 250-0312

What's nearby

  • Tenzan Onsen - 2 min drive - 0.7 km
  • Hakone Open Air Museum - 13 min drive - 7.9 km
  • Hakone Gora Park - 13 min drive - 8.9 km
  • Lake Ashi - 13 min drive - 9.7 km
  • Hakone Kowakien Yunessun - 14 min drive - 9.3 km

Getting around

  • Hakone Yumoto Station - 8 min drive
  • Kowakidani Station - 13 min drive
  • Haneda Airport (HND) - 86 min drive

Restaurants

  • ‪囲炉裏茶寮八里 - ‬7 min drive
  • ‪はつ花そば 本店 - ‬5 min drive
  • ‪箱根上の湯スイッチバックカフェ - ‬10 min drive
  • ‪杣の栖 - ‬6 min drive
  • ‪たまだれ庵 - ‬19 min walk

About this property

Hoshino Resorts KAI Hakone

Upscale ryokan near Hakone Kowakien Yunessun
Consider a stay at Hoshino Resorts KAI Hakone and take advantage of free breakfast (local cuisine), an indoor mineral hot spring (onsen), and a garden. Treat yourself to a deep-tissue massage or other spa services. In addition to a library and a restaurant, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Hot springs on site, a 24-hour front desk, and smoke-free premises
  • A gift shop and multilingual staff
Room features
All guestrooms at Hoshino Resorts KAI Hakone feature comforts such as air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and bidets
  • Refrigerators, heating, and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:00 AM
  • A restaurant

Things to do

  • Hot springs
  • Library

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • In the mountains
  • On a river

Spa

  • Deep-tissue massages
  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from September 1 2024 to August 12 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hoshino Resorts KAI Hakone Inn
Hoshino s KAI Hakone Inn
Hoshino Resorts KAI Hakone Ryokan
Hoshino Resorts KAI Hakone Hakone
Hoshino Resorts KAI Hakone Ryokan Hakone

Frequently asked questions

Is Hoshino Resorts KAI Hakone pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hoshino Resorts KAI Hakone?

Self parking is free at this property.

What time is check-in at Hoshino Resorts KAI Hakone?

Check-in start time: 3 PM; Check-in end time: 6 PM. After-hours check-in is not available.

What time is check-out at Hoshino Resorts KAI Hakone?

Check-out is at noon.

Where is Hoshino Resorts KAI Hakone located?

Located in Yumoto, this ryokan is within 1 mi (2 km) of Tenzan Onsen, Tamadare Falls, and Gyokuren Shrine. Key Hiraga Museum and Hakone Toy Museum are also within 2 mi (3 km).

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Hoshino Resorts KAI Hakone Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 62 reviews
Rating 8 - Good. 9 out of 62 reviews
Rating 6 - Okay. 4 out of 62 reviews
Rating 4 - Poor. 2 out of 62 reviews
Rating 2 - Terrible. 2 out of 62 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

rooms were best we stayed at by far quality beds
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service from wait staff at dinner and breakfast with gourmet transitional Japanese food. Onsen view was beautiful.
Stayed 1 night in Jun 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, experience l, and onsen. The food was great, nothing to complain about with the overall experiences.
Stayed 1 night in Oct 2023

10/10 Excellent

Cat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and respectful. Room was clean and spacious. Room had a gorgeous view of the river and trees. We enjoyed the very authentic traditional Japanese food served at breakfast and dinner. The public onsen is fantastic and the area also includes a sauna and a cold plunge. Be aware that guests with large tattoos are not permitted. Would not recommend the Japanese traditional room for guests over 5’8ft as the doorways are very low. My boyfriend had hit his head numerous times. Otherwise, our stay was great and would recommend Kai Hakone!
Stayed 2 nights in Apr 2024

10/10 Excellent

Soon Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermosas vistas

Ubicado en medio del bosque y cerca de un rio. El hotel es precioso aunque sus areas comunes necesitan un poco de renovación
Stayed 1 night in Jul 2024

10/10 Excellent

Yukuang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

MingTing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地理位置靜謐, 餐飲精緻, 房間寬敞舒適, 溫泉美景映襯
Stayed 1 night in Jun 2024

10/10 Excellent

YOAV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Koray

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property cannot service western travelers, lack of language is a big problem , it is not a luxury property with some nice spring pool and clean rooms , food variety and quality poor appeals only Domestic market, transportation is a problem also with limited taxi and hotels does not have shuttle, I ended up paying a $1 for boiled egg for my son which they refused to accommodate 2 days and finally agreed
Stayed 2 nights in Mar 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

2/10 Terrible

Wai Fan

Stayed 1 night in Feb 2024

10/10 Excellent

Pierluigi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an unique experience. The hot spring bath, the Japanese traditional room overlooking the river, the kaiseki dinner. It was such a wonderful and relaxing experience. I wish we stayed 1-2 days longer. Highly recommended beautiful place.
Stayed 1 night in Nov 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bell’albergo, non si può avere un caffè a colazione , orari rigidi per fare colazione come in ogni albergo in Giappone. Premetto che la cucina giapponese è la mia preferita Ma la colazione dovrebbe essere flessibile dando la possibilità di ordinare un caffellatte e un ovetto fritto, piuttosto che un brodo e tanti piccoli assaggini. Grazie comunque, le terme sono spettacolari e la stanza pure.
Stayed 2 nights in Oct 2023

10/10 Excellent

Wendi W Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A memorable trip.

Excellent services. Relaxing atmosphere and good experience with Japanese banquet meal.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿環境不錯，餐點普普～
Stayed 2 nights in Jan 2020

10/10 Excellent

ka kei keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

四平八穩。

我一連兩晚入住箱根星野兩間不到酒店！這間不是不好！而是界仙石原更加好～
Stayed 1 night in Jan 2020

10/10 Excellent

LICHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Wing Yin

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常赞

完美的住宿，唯一遗憾的是食物并没有达到顶级
Stayed 1 night in Dec 2019

6/10 Okay

SUWAPADEE

Disliked: Staff & service, room comfort

Unbelievable mistake

Before making reservation, I've sent email to the hotel if they can provide us porter service because there are total 7 adults and 3 child with a lot of luggages due to 11 days of trip. Ms.Kaori replied me yes they can provide me porter service so I made reservation and also reserve taxi for the guide at 20.00 who stay nearby since 17Sep. After reservation, I keep contact with the hotel about this to ensure everything is smooth with Ms.Eri and Mr.Rei. One the day of arrival 18Dec, guide reconfirm with the hotel again but was informed that no proter service and no taxi until 22.00. What happen!!...The hotel keep confirm me these kinds of service until 2 days before arrival. The hotel inform me that it's call center at Okinawa who confirm me not the hotel. I don't belive that I heard this from the hotel in Japan. Fortunately, the hotel took small truck to help our luggage but no taxi anyway. I have to ask for another hotel where guide stay to pick up guide instead. I don't know what happen but you should explian better than this.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

新穎低調奢華的日式溫泉旅館

新穎低調奢華的日式溫泉旅館, 非常舒適, 晚餐和早餐也很豐盛, 大浴場有山林的景色, 沒有什麼能挑剔的, 完美
Stayed 1 night in Dec 2019

6/10 Okay

Soon Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
워낙에 유명한 호시노 리조트라 묻지도 따지지도 않고 갔습니다. 룸컨디션, 직원들의 접객태도, 인테리어의 디테일 모두 훌륭합니다. 하지만 7-80만원 하는 료칸에 딱 대욕탕 두개만 있다는것. 식사가 보여지는것 만큼 훌륭하지 않다는것이 아쉽습니다. 이 값이면 그냥 전통적인 료칸에 갈 것 같아요. 한번 경험하긴 좋지만 두번 가지는 않겠습니다.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019